Vitalia Senior Residences at Westlake

Terry

My wife has been at Vitalia Senior Residences at Westlake for less than a week now. I like everything about it. The facility is gorgeous. The room is big. When I walked in, I got a very good vibe on the whole place. And then I brought my kids over there and they got the same feeling, so we felt this is the place for her. The staff members are wonderful. They're great people. They're good people. The place is spotless. There are activities all the time. Something is going on all the time. Full schedule every day. They have music, and they have games with the folks. They keep them very engaged. So far, so good.

Lisa

My mother stayed at Vitalia Senior Residences at Westlake for three days and then she fell and broke her hip. We chose this community because it had good food and it was a very nice facility. It was clean and brand new. We also saw that it got decent reviews, so we were confident that she would get good care there based on the reviews and based on our interaction with the staff. We met ahead of time with the staff. We moved in on a weekend, so there weren't a lot of staff there, but they made it very easy, giving us access with the movers, and moving in was pretty seamless. The staff seemed very nice and attentive. I think they were responsive to my mother and her requests and to me. On the weekends they were a little understaffed, but I think everywhere is understaffed, especially on the weekends. Another reason we chose them was because my mom liked the activities that they had. They had intergenerational activities, cultural activities, and a travel series. It was beyond what we saw at some of the other facilities that we interviewed with. They had a pool, and it seemed like they had a pretty strong physical therapy program.

ReviewerVT060420231

I toured Vitalia Senior Residences at Westlake for my mom. I would say it was good. I was doing the tour on a Saturday, and it doesn't appear that the regular staff does Saturday tours. My expectation would have been to be given some type of information about the different costs of the different units they have, and the price break down. They weren't able to provide that. I was only given a name of someone to call to get that information. In my mind the person didn't have the necessary information, or was unaware where to get it. It then causes me to have to do more follow up, work with them, and chase them down to get information that I should have been provided on the tour. The only person I interacted with was the person that took me on a tour. She was polite and nice. The condition of the place was nice. This one didn't quite have as many nice areas for the people, as opposed to the other community I saw. They were nicely decorated but not quite as upscale.

Reviewer#RD012623rm

We went to Vitalia Senior Residences at Westlake. It was modern and very attractive looking. I met with the tour guide. She was very well-informed and seemed to know what we were looking for. We saw the calendar of what they offered in terms of activities and that includes taking people to a few places. And they have exercise, they have a movie theater, and they have a pool in the facility.

Provider Response

Michael

The overall residence of Vitalia Senior Residences at Westlake was very clean, it's attractive and beautiful. Also, they have three different levels of care within one facility, from independent, assisted living, to memory care, and sort of a higher level of skilled nursing. That's attractive because I would not have to move my parents to a different facility when their needs perhaps grow. They can easily stay in that one place and just change from like one floor, but at least they're still there together. And the goal was, to keep them together. My mom would be in assisted living, but my dad would need to go to memory care. The staff, Rachel, was excellent in answering all the different questions that I have about the different levels of care and going through all the different services that they provide, as well as detailed budget pricing. So that we would know what the investment of this level of care for my parents would be. It was not rushed. It was very attentive, and she wanted to make sure that I knew of all the different types of care that this institution would provide for my parents. What I find highly attractive is the restaurant, how they provide meals, is from 7:00 a.m. until 7:00 p.m. You could order your food at any time, compared to other facilities that were like dinner's at 4:30 or 5:30 pm, breakfast is from 8:00 to 9:00 am. So having the flexibility works easier for my parents' lifestyle.

Joy

So far, Vitalia Senior Residences at Westlake is good. My mom has been there, and it took a little while for them to get their act together with the pills, like getting them to her the right time and all that, but I think that straightened out. Otherwise, I think everything's fine so far. They have a combined studio, which were two studios with the door in between, making it two rooms. It is actually bigger than a one-bedroom. My mom lived five minutes away from the place, so she's familiar with the area too. We had lunch there and the food was fine. They have this little bus that they use to take them shopping or to other places, like they went to a Chinese restaurant the other day. She's too new to be doing this, but they have a happy hour, people that come and sing, some entertainment out in the courtyard, and lots of activities. They're short on staff right now, but that's not just their problem, it's everybody's problem.