Question 1

How does Provision Living at West Chester keep residents' families informed about their loved ones' health?

Accepted Answer

We begin building great communication & information exchange with residents & their families beginning with each resident’s pre-admission. Our team spends time learning about each resident’s individual needs and preferences to ensure a person-centered, individualized plan using resident and family input. This plan is reviewed on a regular basis & as residents’ needs or preferences change it is updated to reflect changes. We encourage our families to ask questions, visit with our leadership team & staff whenever possible to ensure we are sharing information effectively. Family members are invited to our Family Council meeting where they can communicate with the community leaders & share their experiences with other family members. Our full-time activities director shares photos with families of our residents engaged in our social and recreational activities programs.

Question 2

Describe the neighborhood around Provision Living at West Chester. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Accepted Answer

Provision Living at West Chester is located in a business district that includes hotels, banks, shopping, Lakota West High School, shops, restaurants.

Question 3

Describe the overall population of assisted living residents at Provision Living at West Chester. What is their average age? What are their favorite things to do?

Accepted Answer

We have a wonderful mix of people and personalities. Many veterans, business owners, farmers, government workers, and retired physicians live at Provision Living at West Chester. Our residents bond quickly, and we become each other’s, extended family. Our residents range in age from 65 to 95.

Question 4

What techniques does Provision Living at West Chester use to support memory care residents during mealtimes?

Accepted Answer

Provision Living at West Chester provides each Memory Care Resident with choices and options for meals. Working with families, we identify “likes” & “dislikes” related to food choices and ensure each resident receives nutritious, well-balanced meals that appeal to the resident’s tastes. Caregivers take orders for each meal & residents join each other in a family-style setting in the dining area to share the meal. Caregivers often share the meal with residents providing a modeling opportunity that encourages residents to eat. As residents progress through the varying stages of dementia, caregivers may request certain types of foods, for example, finger foods or sweet-tasting items that appeal to the resident. To encourage residents to eat, our neighborhood Bistro is set up to offer drinks & snacks that residents can have throughout the day.

Question 5

What transportation services does Provision Living at West Chester offer to assisted living residents?

Accepted Answer

Provision Living at West Chester provides complimentary transportation via our wheelchair lift van to and from medical appointments. We also use our van to take our residents on outings to local attractions, shopping, restaurants, and entertainment venues.

Question 6

What programs or activities does Provision Living at West Chester offer to enrich residents' well-being?

Accepted Answer

We have a well-rounded social and activities program that includes outings to area state parks, local museums and shopping. pet visits, spiritual and cultural programs that enhance daily lives.

Question 7

If Provision Living at West Chester accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Accepted Answer

Provision Living at West Chester is a pet-friendly community and we understand that our residents’ pets are family. Dogs and cats are welcome; however, must remain inside the resident’s personal apartment. Unfortunately, not everyone enjoys having pets in their lives and we must respect their rights as well as those of our pet owners. All pets must be leashed when outside the resident’s apartment. We request that each resident and/or a family member ensure the care of the pet. Pets are not allowed in the dining rooms at any time.

Question 8

What safety features or security measures does Provision Living at West Chester provide to protect residents who wander?

Accepted Answer

Resident safety and security are a priority for the Provision Living at West Chester team. Safety measures include Sign-in and Sign-out logs at the front entry. All entry and exit doors are alarmed and those alarms are linked to staff pagers. Video security cameras are placed throughout the community and monitored for activity. The front entry doors are locked from 7 p.m.- 8 a.m. daily to provide an additional measure of safety and security. All other doors always remain locked from the outside and require a key code or staff assistance to gain entrance. Residents with a known history of wandering are referred to the care of our Memory Care Neighborhood.

Question 9

What ongoing training does the staff receive in dementia care?

Accepted Answer

Provision Living at West Chester is committed to ensuring that our caregivers are provided with ongoing education and training. Upon becoming a member of our team, each staff member is provided with an extensive orientation process that includes both State required training and additional training required by our community. Both new hire training and our ongoing continuing education programs include topics related to Dementia, Fire Safety and Emergency Preparedness, Resident Safety, Confidentiality and Safeguarding of resident information, Safe Medication Administration Techniques, and Customer Service. Training is provided for staff through in-person in-services and online continuing education.

Question 10

What programs or activities does Provision Living at West Chester offer to keep residents engaged? How does the staff engage residents' long-term memories?

Accepted Answer

Provision Living at West Chester's Memory Care Neighborhood is designed to engage residents and encourage interaction between residents and caregivers. The neighborhood is intentionally designed to provide “activity” stations that appeal to residents who are may wander or have repetitive behaviors. The neighborhood offers an activities table with puzzles, memory games, adult coloring, and painting supplies that residents have access to around the clock. The space is open and conducive to those who enjoy walking and offers activities stations for sorting and folding, sensory stimulation, organizing, and tactile stimulation. Reminiscing activities often feature a topic and encourage residents to share their experiences from a past time in their lives to stimulate long-term memory.

Question 11

What places are near Provision Living at West Chester or within walking distance for assisted living residents to enjoy?

Accepted Answer

Provision Living at West Chester is within walking distance of Beckett Park. 0.9 miles to, The Square at Union Centre that will host concerts, festivals, and food truck rallies in the summer. We are within 2.2 miles of Streets of West Chester which include: AMC theater, Barnes and Nobles, Top Golf, shops, and restaurants.

Question 12

Is Provision Living at West Chester affiliated with a hospital if more care is needed?

Accepted Answer

Provision Living at West Chester is not directly affiliated with a hospital system.

Question 13

What is the care staff-to-resident ratio at Provision Living at West Chester during daytime and nighttime hours?

Accepted Answer

Provision Living ensures that our caregiver-to-resident ratio meets or exceeds the state requirements. Our ultimate goal is to ensure that each resident receives the care and supportive services they need to maximize their independence.

Question 14

What ongoing senior care training does the staff receive?

Accepted Answer

Provision Living at West Chester is committed to ensuring that our caregivers are provided with ongoing education and training. Upon becoming a member of our team, each staff member is provided with an extensive orientation process that includes both States required training and additional training required by our community. Both new hire training and our ongoing continuing education programs include topics related to Dementia, Fire Safety and Emergency Preparedness, Resident Safety, Confidentiality and Safeguarding of resident information, Safe Medication Administration Techniques, and Customer Service. Training is provided for staff through in-person in-services and online continuing education.

Question 15

How many staffers are on duty in the daytime and overnight?

Accepted Answer

Provision Living provides staff for the Memory Care Neighborhood 24-hours a day. The neighborhood staffing depends on the number of residents who make their homes there. We ensure that we meet or exceed all required staffing for our Memory Care Neighborhood.

Question 16

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Accepted Answer

In addition to our trained caregivers, Provision Living at West Chester's Director of Nursing manages the assessment of each resident using monthly reviews, regularly scheduled individual service plan updates and ongoing communication with staff and families. Our team establishes a baseline cognitive level for each Memory Care Neighborhood resident during the admission assessment process. Residents are formally re-assessed and their individual plans are established upon admission and updated every six months or when changes are observed by staff that require a new plan to ensure resident needs are being addressed.

Question 17

What makes the chef or dining program at Provision Living at West Chester exceptional? What kind of menu can assisted living residents expect?

Accepted Answer

Our restaurant style meal service is delivered in our beautiful dining room that looks out over a patio and green space. We offer a featured meal each day for the noon and evening meals, as well as an extensive ala carte menu. Ala carte selections are prepared to order at each meal. Breakfast is always cooked to order and is available upon request at all three meals!

Question 18

What safety features or security measures does Provision Living at West Chester offer to assisted living residents?

Accepted Answer

Provision Living at West Chester is designed to the latest in fire safety standards and life safety codes with a fully integrated alarm system that includes smoke detectors in all resident apartments and throughout the community and a remote connection to a central dispatching system. Our community is fully sprinkled ensuring even greater safety for residents. Residents are provided with an emergency call system that is monitored in a central location and alerts staff when a resident needs assistance. All entry and exit doors are alarmed and provide a greater measure of security. Our front entrance is locked after 7 p.m. nightly and requires a code and staff assistance to enter the community after hours. Provision Living is also monitored 24/7 via security video cameras to ensure the safest possible setting for each of our residents.

Question 19

How does Provision Living at West Chester keep residents' families informed about their loved ones?

Accepted Answer

We begin building great communication & information exchange with residents & their families beginning with each resident’s pre-admission. Our team spends time learning about each resident’s individual needs and preferences to ensure a person-centered, individualized plan using resident and family input. This plan is reviewed on a regular basis & as resident’s needs or preferences change it is updated to reflect changes. We encourage our families to ask questions, visit with our leadership team & staff whenever possible to ensure we are sharing information effectively. Family members are invited to our Family Council meeting where they can communicate with the community leaders & share their experiences with other family members. Our full-time activities director shares photos with families of our residents engaged in our social and recreational activities programs. Families can also keep up with our residents through our West Chester Facebook page!

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Frequently Asked Questions

How does Provision Living at West Chester keep residents' families informed about their loved ones' health?

Describe the neighborhood around Provision Living at West Chester. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Describe the overall population of assisted living residents at Provision Living at West Chester. What is their average age? What are their favorite things to do?

What techniques does Provision Living at West Chester use to support memory care residents during mealtimes?

What transportation services does Provision Living at West Chester offer to assisted living residents?

What programs or activities does Provision Living at West Chester offer to enrich residents' well-being?

If Provision Living at West Chester accepts dogs or cats, what indoor/outdoor areas can they enjoy?

What safety features or security measures does Provision Living at West Chester provide to protect residents who wander?

What ongoing training does the staff receive in dementia care?

What programs or activities does Provision Living at West Chester offer to keep residents engaged? How does the staff engage residents' long-term memories?

What places are near Provision Living at West Chester or within walking distance for assisted living residents to enjoy?

Is Provision Living at West Chester affiliated with a hospital if more care is needed?

What is the care staff-to-resident ratio at Provision Living at West Chester during daytime and nighttime hours?

What ongoing senior care training does the staff receive?

How many staffers are on duty in the daytime and overnight?

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

What makes the chef or dining program at Provision Living at West Chester exceptional? What kind of menu can assisted living residents expect?

What safety features or security measures does Provision Living at West Chester offer to assisted living residents?

How does Provision Living at West Chester keep residents' families informed about their loved ones?

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