Hillcrest Raleigh at Crabtree Valley

EFB

My husband was brought to Hillcrest from surgery at a nearby hospital. From the moment he was carried in, I was not allowed to see him. I was right behind the ambulance in a car and yet the answer was NO. Yes, there were covid restriction but they refused to allow me to say goody-bye or even give him his clothes. I had to go home and call to make an appointment to see him. I was limited to three times a week and each time I had to call back to get the next appointment. His physical therapi...

Terri

The social worker at the hospital helped me find Hillcrest Raleigh at Crabtree Valley. My husband was at this facility. It was very good. He entered under rehab and was moved to skilled care. I was never in his room. Because of COVID restrictions they did not allow visitors inside. I don't know about the food, but the dietitian stayed connected with me. She kept me abreast of his menu and such. The facade was good. They took very good care of my husband. Also I have a neighbor whose husband was ...

tobajoma

On the positive side, the nurses and therapists are for the most part capable and caring. This is probably the most important factor in choosing a facility and makes Hillcrest a potential destination. There are many negatives however. First, the doors to the rooms and more importantly the bathrooms are heavy and close on you making it nearly impossible for a patient such as myself to manipulate them before peeing in my pants and all over the floor. Try using the call bell and HOPE someone shows ...

Mia456354

I thought Hillcrest Raleigh (Crabtree Valley) was very good. I would use it for rehab if I had to go there. The staff was very good, efficient, and pleasant. They were very nice, and I had no problems. The rooms were sparse -- certainly not elegant. I didn’t go into the dining room, but I saw it through the windows. It looked like everybody was enjoying it, and certainly their menu was very nice.

CFarmer

Hillcrest Raleigh was great. My dad loved the food and the cheery atmosphere felt alot more like home. Friends came by frequently because it was such a comfortable place. The director was awesome and approachable. The nursing staff was caring and attentive. In fact they came within a minute if the nursing button was pushed. That is not the case at other facilities we have stayed in. I highly recommend them and hope they have a room available if we need rehab again!

SH032164

Hillcrest Raleigh was fair. We went to visit my mother every day for about seven weeks. Some staff members were better than others. What I came to notice was the staff would be sitting around the nursing station and patients' call bells would be going off non-stop, but nobody would get up to answer them. The food and living quarters were fair. It was certainly not elegant, but for the cost, it was OK. It appeared to be clean. They were in the process of remodeling the lobby, the hallways, and th...

Lawrence080880

My wife was in Hillcrest of Raleigh for three months. I have very mixed feelings about it. It depends on the individual staff members. I had a couple of staff members who were excellent, but in general, for example, it was impossible to get a warm meal delivered to her room. She couldn’t go to the dining facility, and it was impossible to get a warm meal delivered. She was incontinent and it would take sometimes two or three hours after she rung for them to come and help her. The management was ...

kjsthljc

My aunt has been a resident in the long term nursing care for about a year now. Each time I visit I get more upset and frustrated with this HOLE. Today I brought my elderly Mother to visit only to find her face down in her lunch, dirty and so wet that it had gone through her clothes. I had difficulty even finding a nurse and then they could not give me a wash cloth to try to clean her up. We ask about her hearing aid and were told that her husband, who died just this past week, had them? She...

Caring105001750

Mom is at Blue Ridge Health Care Center, and it is a nice facility. The people are nice. The outside is beautiful, really clean, and well kept. The rooms are shared rooms, but everyone has their own space, and that is good.

nlynn

This place is horrible. They don't care about the patients. They are more concerned about their bottom line. They are under staffed most of the time. It was exhausting having our loved one there. They don't brush teeth. Put underclothes on the patients. Loose your loved ones personal belongings. Our mom died days after we took her out of there with a severe pressure sore she got, while staying here.By the time we got her to the hospital, they told me they needed to amputate her leg. They are all...

Caring89720450

I was at Crabtree Valley. This was where my doctor sent me. I liked it when I first got there, but then as time went on and I became a patient, I wasn't really too fond of it. They let you wet yourself and then just stay in it. The nurses were not really attentive. Other than letting the people sit in their urine, I think they were all very nice. I had a shared room then, and I didn't like having a shared room. It was small, but there was not enough privacy; there's just a curtain between you an...

Caring105799350

My brother was in Crabtree in Raleigh, North Carolina before he passed away. It was a good experience for everybody. He was in a real bad shape, but the physical therapy people were very good. I was very impressed with them. They all really did the best that they could to tell you the truth. The room he stayed in was nice. The facility is always clean, and it didn't smell like a hospital or a nursing home. I guess the food was probably OK. He was on a full diet, but he didn't eat very much. It i...

tigerchild

The exterior of the building was very well kept at all times. I was fairly impressed with the demeanor of the staff. My grandfather would often comment that people were very nice to him there and provided him with whatever he might need. We often would have to bring him food however, as he complained that the food was often not very good. Another negative to the facility was that he had to share a room for his entire stay. Needless to say, this made for some awkward moments. My grandfather would...

chrisdel1982

I really like this facility . With state of the art equipment, respectful, knowledgeable and professional staff on hand 24 hours a day It make this place one of the best Long-term car facilities in the Triangle. My father in law lives here after suffering from a stroke and his recovery process has helped him go from being completely reliant on other people to care for him to being able to maintain his own personal well being. His speech has improved and his overall health has made a complete tur...