Brookdale North Raleigh

Kim

Brookdale North Raleigh was well-kept. The apartments they had were comfortable. The staff was friendly and seemed to care about the facility. They got bingo, games, and movies. It seemed like they had a lot of activities going on.

Sarah

I am a resident at Brookdale North Raleigh, but I am just younger than most of the residents here. It is a beautiful place and always kept clean. It has nice carpets, floors, and artwork. The lobby is big and has a piano. It is very homey, and a very good place to be in. The director here is very accommodating. His door is always open. You can just walk in and ask him if he has time to talk. He's very hands-on. They take care of mostly everything you need, like taking you to doctor's appointme...

Rhonda

Brookdale North Raleigh was a very nice facility. I liked that they have facilities throughout the country. The facility was clean and welcoming. The staff was knowledgeable and professional. There was an exercise class going on, and socializing in the lobby. The rooms were very nice, spacious, and had several options to choose from.

Yolanda

My mom has moved into Brookdale North Raleigh. We like the location, the friendliness of the people, the residents, and the staff. We like the size of the apartment that they have, the grounds, the activities, and the food. My mom says, sometimes it isn't what she wants, but they have to kind of make it a little neutral as far as the seasoning. Just trying to make sure that people who may have ailments or whatever could eat it. She's fine with that, just starting to get used to it. We saw the pe...

Lisa

I went to Brookdale of North Raleigh. They've got wonderful staff. It's an older building, but everything was good. The only complaint we had was that there was no washer and dryer in the room and we needed a washer and dryer in the room. That was the reason for not picking them. They had a laundry room though. We liked the people and the layout. Everything was fine. We even met the general manager. Everybody was super nice and they had plenty of activities and stuff, too. The deal-breaker for u...

Bill

We have chosen Brookdale North Raleigh for my friend. We are happy with it. The overall experience was good. They're good sales counselors. Everyone was friendly. The place was clean. No drawbacks. It is all good. The people are friendly. It makes a good impression. The location is good. It seems like it's in a good area. The rooms are a good size. They're unfurnished, but they're carpeting and cleaning them all up and they'll be ready on Thursday. It’s just satisfactory. They're going to repain...

Thomas

Brookdale North Raleigh was very well managed and very clean. The people were very knowledgeable. The staff was spot on. They answered all the questions. They gave us a good tour of the place, and they were not pushy. They showed us what the options were, and we sat down and went through their plans. The building felt very homey, and we thought it would be a great option for my mom, but she had a really quick decline, and so we have to look elsewhere. They showed us the game room, the library ro...

Stephanie

The Brookdale North Raleigh community seemed very lively, and had a broad age range of people. The whole building was large and there were lots of apartments. It seemed like the people were happy there. The rooms were nice and well-equipped. They were a little bit older, so they could use some upgrades in appliances and countertops, but the one-bedrooms that we saw were nice, and they were a nice size. The upkeep looked good, and things are well taken care of. The person who gave the tour was gr...

Hannah

We liked Brookdale North Raleigh. It's an independent living community, and it felt welcoming. The only thing is that I live in Cary, so that's one of the reasons we didn't pick it. My parents were also looking for a balcony, and they have very small ones. I thought that the people were warm, and it felt like a welcoming place. It was nice, and they had nice sized apartments. It looked like they had very nice facilities too, and it just had a good feel to it. I didn't have that much interacti...

Carmelo

Brookdale North Raleigh is an independent living community. My mom moved there in May. What I like the most are the amenities, the service, and everything that they offer. The staff is good, they're outgoing, helpful, knowledgeable, and forthcoming. They have a swimming pool, they have community games, they even offer music and a lot of community services. They help with the food and the food is good. In general, it's a good place for people that need independent living. She's been in there for ...

Jennifer

We toured Brookdale North Raleigh for my mom, and I think it's really nice. The person who toured us was really nice. She took us for a tour around; I liked it a lot. I think it's very nice. I think they care a lot about people and they're trying to make sure everybody's taken care of. Everything is right there. The amenities are all on the first floor. They have an arts and crafts room, a library, a little cafe, and a dining room. They have a pool there for light therapy. A physical therapist...

Jill

We're setting my mom up now to Brookdale North Raleigh and she's moving in there on Monday. Everybody's been friendly and very accommodating. Michelle took her time with me and answered all my questions. She spent a good two hours with me during my visit and she was very thorough. She tried to find out a little bit about my mom, her likes, dislikes, and what her needs would be. She also gave me her cell phone number so I can just continue to ask questions. I got to talk to some of the people too...

ReviewerFC041821B

The thing that my dad and I liked the most about Brookdale North Raleigh were the staff, particularly, and also the residents. The residents were incredible, very open, very friendly, and very warm. My dad called it a folksy community, which was in his mind a very positive thing to say about the place. We were able to meet the cafeteria folks and the manager of the dining area, and that was very positive, but we weren't able to sample the food. Because of COVID, everybody is on 30% capacity, so ...

Glenn

My mother lived at Brookdale North Raleigh for 18 years. She loved the place. She originally had a 2-bedroom apartment there. We moved her to a 1-bedroom because it was closer to the elevator and she got worse and worse being able to move around. We were happy with the way they took care of people even through the COVID19. She tested negative twice for COVID19 over the last half year but there's no doubt that the lockdown and the loneliness contributed to her not being able to take care of herse...

Linda

My mom is in Brookdale North Raleigh. It's very nice. They're very good. There are all kinds of services. Unfortunately, COVID has cut back on the type of activities that they can do, but the people are very nice and very helpful. Right now, they play bingo, they do some fitness classes like chair exercises, and they have a bible study sort of thing in the morning. They're not playing games other than bingo and they're socially distanced with that. Otherwise, they're doing the best they can. The...

W.B.

My visit at Brookdale North Raleigh was great. We just like everything about it, I couldn't find anything wrong with it. The kitchen areas were really nice. We had a meal there that was very good, well-planned and served. It was nice. They also have a little library, I like the little outdoor area that they have. Plus it's convenient to our doctors, convenient to the grocery store and the bank that we used. I couldn't say enough good things about it, it was very good. We talked to some of the pe...

Janice

We're going into Brookdale North Raleigh. It's independent living and they have everything there that we could use. We're going to be on the third floor, so we're going to be up away from the noise, which is a plus. We have the things we need on our floor. We have a Laundromat, the elevator is just a few steps awau, and it's a quiet corner, so we like that. There were a lot of people sitting around and chatting. We were shown the library and all the amenities. The staff sat down with us and went...

Susan

My mother was at Brookdale North Raleigh. Her room was very nice. They have quite a lot of activities like puzzles, entertainment, and different trips scheduled. They have a library, a hair salon, and a place where some of the residents were doing painting. She was only there for two weeks. However, there was a high lack of communication with the management and a lack of willingness to communicate.

Superman

Brookdale North Raleigh was a nice place and the people were also nice. The staff was wonderful and the dining area looked very good and clean. They have a washer and dryer, home service, cable service, they provide meals, and would even take my mom to the doctor. There's also a swimming pool. The whole place is just nice and clean.

Anonymous666823

Brookdale North Raleigh was just a nicer home. They have plenty of activities. The environment is very good, and the food was good too. There are restaurants and churches nearby.

nytransplantAMCCR

I’ve been to Brookdale (Brookdale North Raleigh). The community was really nice, but they said they’re not certified for assisted living and there may be an long-term insurance issue. They said they would send me a copy of the license so I can check it with my insurance company, but they never did. I spoke to them again, and they still never did, so I got the impression they were playing me. Brookdale is a great facility. They had a swimming pool and very specific arts and crafts room.

Maria118748350

The staff was great at Brookdale North Raleigh, formerly Heritage of Raleigh. They were very helpful, very friendly, and ready to help in any way. The rooms were very nice, and very roomy. They had swimming, a movie theater, a pool table, a library, and piano that people can play. The dining room was excellent, very elegant, and beautiful.

Heather21

Brookdale North Raleigh stood out because the people who lived there that we saw in the lobby were planning on going somewhere. You could tell there were lots of little groups, and it seemed like there were lots of friendships being made in this place. They had a swimming pool, which my mom wanted. From the outside, it didn't look impressive and we were kind of dreading it, but once you get inside, it was really nice. They had birds that they were taking care of, art classes, and a place to have...

Caring112420850

I already moved to Brookdale. I have only been here for a few weeks, and the staff appear to be excellent. The apartments are very nice. The walls are painted, and they have carpets. I have a one-bedroom apartment. It has nice carpet. It is very clean and very bright. However, I am not really impressed with the food. They can improve on their food. They have activities all day long. However, I work from home, so I am in my apartment working, and I do not take part in a lot of the activities.

Donna111610550

Brookdale North Raleigh was a nice place, but the expense and everything was just too much. Everybody was nice. They had a nice, big cafeteria, and the people were doing what they need to do. My complaint is more with the cost; everything else is fine. It is just the cost that I believe is too much.

Rhona1

Brookdale North Raleigh was gorgeous. It was beautiful. It was some place I would love to be, but I couldn't afford their prices. However, everything that she showed me was very nice. The staff was wonderful. They were really sweet. There was a misunderstanding about me being there. I thought I should have been at another place, and I came unexpected, but they jumped right into the situation and showed me everything that I would enjoy. The things that really stood out were the dining room and t...

Caring106270150

I visited Brookdale. It was a good place, but my father has dementia, and I don't think this facility would fit him quite well. It was clean and decent, and I like this community, but it was not what I'm thinking will fit my father. It looked clean, and everybody looked happy. I talked to a few people there, and they looked happy. I think it has a good location, and it is nearby groceries. It is in a nice location.

Caring104553550

My mother is at Brookdale. She has been there probably three and a half years to four years now. Brookdale is very nice. It is clean. The lobby is very nice. I've eaten there quite a bit, and the food is decent. The apartments are nice. They're average size. My mother has a one-bedroom, one-bath. It is adequate. It has a full kitchen. She is 90, so for her, it is just fine. The staff is very nice and very accommodating. They're really caring about the residents. They get involved with them. They...

Dick13

Brookdale North Raleigh is like a hotel. If you need medical services, all people will come in and help you. They have various activities for the residents. The staff is very good. The rooms are good and very comfortable.

Caring79552950

At Heritage of Raleigh, they all appeared luxurious and nice, but the halls were so far to walk, and that's a problem. I don't like to walk to do laundry, so we would prefer a laundry in our apartment. Those two were the big things. Everybody was fine, the people were all very lovely, and we haven't met people that would be objectionable.

renab

My mother lived at the Heritage until she needed more assistance that they could provide. When she first moved there the food was pretty good. It continued to get worse and worse as time went on. My husband and I would eat with her from time to time just to see how it was. And trust me it was bad. This past New Years Eve we went over and ate with her and mine was so bad, I could not finish it. The next day I emailed the director and told him of my experience and my concern, because mom did not w...

Provider Response

sm1122

My personal experience at The Heritage Raleigh has been very rewarding for the past 6-1/2 years. Instead of narrowing my focus, it has expanded my horizon. Before coming here, I had never painted before. Now, thanks to a latent talent and a good teacher, I enjoy painting each week. I have expanded my repertoire of playing the piano to the point where I can entertain the residents. Moreover, thanks to a wonderful staff, I enjoy a peace of mind that I did not have before coming here and that is h...

Caring84293150

Heritage was an older facility, but it was kept up quite well. I was not impressed with the staff. They were rude. We got off to a bad start, and it didn't get better. It was a little pricey.

Provider Response

Karen82059850

It was very nice at the Heritage of Raleigh. The employees were great. I thought the rooms were really nice. Their activities include exercises, games, movies, and swimming. The people who live there are very happy. I would recommend this facility.

Rosemarie5

Heritage of Raleigh is a nice place and the people are pleasant. However, my husband's aunt has been there for 7 years and she complains repeatedly about the food that it's cold or whatever. They don't respond quickly to her requests, however, she's 90 years old and she becomes a pain in the area. She has 24/7 access to aides which she pays on a separate bill from the room and board. They're not overly responsive but then again, she's a crotchety 90 year old. So I wouldn't downgrade the facility...

Gwyn1

The facility was very good. The staff was very nice and it had a very friendly and pleasant atmosphere.

May251

My husband's aunt is in Heritage of Raleigh for seven years now. She's in a nice and roomy studio apartment. They have activities like bingo, cross word puzzles and they have an indoor pool. However, she's not satisfied. She's diabetic and they do not cater for special menus. She gets the same meal week after week. She has aides 24 hours, 7 days a week and sometimes she gets someone who is rude. But by enlarge they are okay.

Michelle32

I visited Heritage of Raleigh, which was in my area. The rooms were very clean and nice. The people were very friendly and I liked the fact that it had a lot of activities. It had a pool. It had a game room. It had a billiard room. It had a cafe and a number of nice amenities.

Caring615

I visited Heritage of Raleigh but they did not have anything available at that moment. I thought the place was very nice, I liked the appearance of the dining room. However, I did not like the way the laundry rooms were situated. The staff were accommodating when i went there. They showed me the apartment, I thought the rooms were small and the kitchens could use a little renovation. They also showed me the gym, exercise room, swimming pool and cafe where you bought lunch. But at the time of my ...

Donna25

Heritage of Raleigh was very nice. The facility was clean. Their rooms were very nice. With regard to their staff, as far as I can tell, they seemed fine to me. It looked like they care about their patients. It was a beautiful facility but way too expensive for me.

Bobs Better Half

We have been extremely pleased with the services provided by the Heritage. I would give it 10 stars if I could. The food is great and there are a lot of activities and entertainment. Most importantly, the staff is genuinely caring, compassionate and attentive. We could not have asked for a better place for my father. I have recommended to several friends that the Heritage is the best place for any relative to live.

tom16

We chose The Heritage partly because we talked to one of the advisors from Caring.com and they seemed to be more available to provide assistance for my mother in law. The place is very nice and they had rooms available. Their aides were always available and my mother-in-law likes it a lot. We've eaten there several times and their food was very good.

Tabitha2

There is always something happening at the Heritage - from guest musicians to ice cream socials, it seems like there's lots to do. The facilities remind me of an upscale hotel, and the apartments are cozy. The staff is extremely kind and accommodating. My grandmother enjoys living here, and I'm happy knowing that she's in a great place.

spirit727

My in-laws have stayed at the Heritage for a year and I am still impresed everytime i visit as well as enjoy their food and entertainment!!! Top rate! Staff ALWAYS professional and respectful to everyone!!!

CheerioGirl

The Heritage of Raleigh is a true diamond in the rough. It isn't just a retirement home, it's a community and you can feel that when you walk through the doors. From the incredible facilities, to the outstanding staff, to the multitude of opportunities for activities, there is nothing the Heritage leaves in limbo. The Heritage has a huge pat on the back from me for their truly amazing contributions to so many seniors lives.

chrisdel1982

I really enjoy visiting this facility. The dining room is massive and gives you the feeling like you are going to be dining with royalty! The meals are as if you are dining at a five star place! The meals are superb and the cuisine is the best in the triad. The staff is very respectful to both residents and visitor's. While there, staff take moments of their time to make sure each resident gets one on one time. I saw a social worker use her own personal money to treat a resident to an ice crea...

jgflea

I recently visited this facility to deliver flowers to a friend and really liked the setup. While mostly an independent living facility, I was glad to learn that they also offer 24 hour monitoring, wonderful dining options, a nice fitness center and a pool and sauna. They contract locally to provide assisted living services for residents while recovering from an illness or hospitalization and they have a wellness clinic on the campus. I sat in the café for a while with my friend and noticed t...