Premier Nursing and Rehabilitation Center

Fight for Rights

Loved one was discharged without a follow up doctor's appointment, dialysis appointment, or medication explanation. Staff is not even friendly to address your loved ones or family member's needs. Bugs are in the patient's rooms, Patient's rooms are not kept clean. The best thing that happened with this facility is the patient walking out of the door. Do the Patient's even get their therapy needs taken care of???Please beware!

provider and wife

Therapy was the only bright spot at facility. The room my husband was in looked so broken down it was depressing. The room was dark, there were scratches on the walls and the closet door was broken. They left his foley in too long and lasted 4days after stopping his antibiotics before he as to be admitted to the hospital. They let him sleep through meals and he did not have appropriate access to medical care for his complexity. They wrote a new policy after I complained about not having access to INR machine on weekends. They did not have low vision provisions

Catrisha Demps

This place five stars? Yea right, You’re better off leaving your loved ones in the care of a toddler! My three year old took better care of her granny than this so called nursing/rehabilitation facility. My mother age 56, went in due to having a stroke and needing therapy. She left out malnourished, dehydrated and with a severe bed sore. The administration staff lied through their teeth, when my sister and I asked questions about her insurance, finances and medical care. The assistant director of nursing stated that my mother was assessed upon admission as having to be fed by staff and high risk for breakdown (bed sores). In fact when my mother was admitted she was feeding herself. Also, if she needs to be fed by staff why is she malnourished and dehydrated? Ask yourself that question. When I asked, the answer was well we can’t force food on her. I know for a fact, no one would have to force food on her. If my nine year old was able to feed his granny here, why can’t the individuals that get paid to feed her do their job? All my son did was let the spoon touch her lip and she would eat. Every visit here more drinks stacked on her bedside table than the last. If she was assessed as high risk for breakdown why wasn’t she being turned every few hours as a person with breakdown? Sorry excuses that contradict every sentence that come out their mouths. Please, save yourself/loved ones the pain and agony that place will bring upon you and your family.

Steve G.

Due to the lack of availability at other nursing homes I was forced to leave my father at Premier Nursing home knowing the place had a terrible reputation. I was quick to learn why this facility has such a bad reputation. I could write book on all the negative aspects about this facility and share several experiences that occurred during my father’s stay but I will only touch on a few areas that I feel warrant the attention of anyone contemplating leaving a family member at this nursing home. Push the patient emergency button from any room and expect to wait at least 30 minutes before anybody comes to the room. There have been times we’ve waited over an hour. Think about that during a time in which a patient could be choking or fallen off their bed. Ask a medical question and expect mass confusion and someone telling you they will find out who can answer your question. You will Never see an actual doctor present at this facility and there’s only a couple nurses running around between the hundreds of patients. The place is run by nursing aids most of which would rather hang out outside smoking their cigarettes vice spending time tending to the patients. Not only is the patient health care poor but so is the facility cleanliness, food, communications, support, laundry services, wound care, etc. During the weekends this place turns into a ghost town that has the feel of a warehouse full of patients with bare minimal staff. I encourage anyone to visit this place on a Saturday or Sunday and take note at all the rooms with the patient emergency light flashing on multiple rooms where patients are endlessly waiting for assistance. I will admit that there were a couple therapists who actually cared about their patients and worked with them but this does no good when the rest of the employers have no desire to maintain pain management, rotate patients in beds, and prevent the decline in health, strength, and will power to survive. My father developed a painful ulcer on his backside due to the staff not rotating him in bed. He lost an unbelievable amount of weight and looked famished. The best day my father had at Premier was the day we took him out of there. This is NOT a libel review with fictitious accusations. These are facts which can easily be noted by anyone who takes the time to walk through this facility and take note on the care being provided, the absence of “true” medical staff, and the health and happiness of the patients subjected to minimal efforts of medical treatment and care.

disappointed staff

Customer service is bad. Nurses take their time giving out medication and answering residents needs. Cna leave residents soiled and when asked why they haven’t been changed they make up excuses. Cna ignore residents needs. Management is very prejudice and disrespectful. When making schedules, they have no consideration for their employees needs. They demand employees come in even after being hospitalized. Staff does not do a good job of keeping residents rooms cleaned, it’s a very big bug infested facility, and when asked if residents family could bring bug spray, they said no. Some residents complain about being there and want to go home or speak with family and staffing denies requests. I wouldn’t recommend working here or having family members stay here.

1whospeaks4onewhocan-t

This place is supposed to be the better of the ones in Onslow county. That is really sad because it is bad. Way too understaffed, especially on weekends when you will have 1 aid to anywhere from 14 to 20 patients. And most of the aids as well as the nurse's with the exception of a few of each, act like they don't care. When you go to visit and several!! days out of the week find the person wet or soiled all you get is " I'm sorry, I am running behind, I have so many people to take care of, ECT. Always something. And complaining to management get you nowhere. We did our research before placing and again I say, they were supposed to be the better one. What is a person to do except go every day just to make sure they are doing there jobs.