Brookdale High Point North Assisted Living

NotHappyCamper

My mother was there and thriving until she started hiding her medication. We told the med-techs and this continued and escalated to the point where they told family to remove her physically and she had to be under doctor's care for evaluation. Even after following their guidelines they refused to do their evaluation beyond 2 weeks which was the 30 day limit, They would not even respond to the case worker from the hospital. Then they refused her based on 'family had plans to move her' which should not be valid case for their accepting her back to the facility which had been paid for the month. By law, we could have placed her there but chose not to...due to their negligence in the medications not being given properly (not left on bedside table) which created this unnecessary upheaval in her life. The management staff had changed 3 times in the short 18 months there...that was the first clue, then the med=tech staff was in constant change of turnover. So sad it could not have worked out better 2017-2018.

Provider Response

her123

Brookdale High Point North kept going up in price every year, but I talked to them and they finally reduced the price back to what it was and they're going to reimburse me for the last four months. They're absolutely wonderful and have always taken care of my mom. There's nobody better that I've seen, and I've been everywhere interviewing people. They are very good at taking care of her. They haven't missed a thing. However, the cost keeps going up and getting ridiculous. They're getting to the point where I can't afford it, but I love them and they've always been so good to us. When she got sick with pneumonia, they had her at the emergency room that day, and when she had diarrhea, they took her to the hospital. She even choked on some food and had to perform the Heimlich maneuver, so they saved her life. I'm very pleased with them. They've done things above and beyond the call of duty.

Jana

I liked Brookdale and its people a lot. The single rooms were a little too small, but the two rooms with a little kitchenette were nice. It's clean, welcoming, and pretty. I would put my parents there. They had two rooms that were really pretty and open with lots of windows, but the average room was pretty small. The place was lovely and nice. I wouldn't hesitate to put my parents there because I think they would be comfortable, but they're used to a big house so it's hard for them to move to a limited space. I toured the whole place.

Lee Ann300616

Brookdale High Point was like a hotel room with no kitchen, and the room only had one closet. The tour and the staff were good. They did invite me for lunch, and the dining room wasn’t as pretty. They were adequate, but weren’t as fancy and might have been a few years old.

KC5

I'm happy with Brookdale High Point North (Formerly High Point Place). My mother is adjusting well. The rooms are average. The private rooms have more room to accommodate people. The dining room is fine, and the food choices seem to be OK; no complaints there. They have a lot of stuff going on. There's plenty to coordinate with the guests, and they make sure that there's plenty of offerings for them.

Susan118256750

I visited Brookdale High Point North. It was OK, and the staff was friendly, but it wasn’t a place to put my mother. They didn’t tell me as much activities. The staff was in a rush because they were seeing somebody else right after me. I looked around and the rooms were really small. Also there were people sitting on wheelchairs in the hallway, and I didn’t like that.

Anonymous109285450

My experience with Brookdale High Point North was very good. I think this would be a good place for my mother to stay. The staff was wonderful. They were very cooperative and helpful. They answered all our questions, and they were really good. The apartments were beautiful, clean, and very well kept. It seemed like they really went the extra mile to keep the place up. This place looked really nice. The residents seemed to be very well cared for and active. I did not eat there, but the dining facility looked very nice. They gave me a muffin, and it was delicious.

Concerned Nana

Would not recommend unless your loved one needs no care, only meals and medications. Facility is beautiful but care is not. I felt like most of the staff did not care and had no idea how to work with elderly. Things promised were never done and were met with poor excuses. Aides were often seen just sitting doing nothing. Administration and leaders changed with no warning or explanation. Administration was no help when problems occurred. Communication from one staff member to another did not seem to occur. It was difficult to get laundry done. I felt no caring or sense of competence from RN in charge. Yes, this is an assisted living facility, not total care, but promises should not be made if they won't be carried through. I think there were a few people working here who did care, but they were few. I do not think staff are trained properly. Very concerned.

Provider Response

Linda99513750

I visited High Point Place because thought it would be better if my mother could move closer to me and if I could find something cheaper. But they do not offer skilled care, and at her age, I thought that she would need skilled care sooner than later, being 98 years old. I want something that would transition from assisted living to skilled care if she needed it. I thought it was a beautiful place, but the people looked a lot younger than my mother -- even though she gets around well -- and I didn't think she would be comfortable there. It just wouldn't work for her. It was a nice place, yes. I met with one man from the staff, and I thought he was knowledgeable. The people that lived there seemed like they were happy. It would be an ideal place for my mother if she was younger.

Caring93163450

High Point Place was very nice. The people were nice and friendly. They have different activities going on. They showed me two rooms: one was like a semi-private and one was a private room. I prefer a private room. They were working on it. They were painting the room and getting it ready. I didn’t eat there, but I saw the menu and they had a couple of choices for desserts and beverages. I would probably recommend this facility to others.

LaDora

I visited High Point Place and the place was much newer and very nice. The cleanliness of the place was just impressive. I didn't necessarily feel like I was in a nursing home. The nurses there were very attentive.

Sarahgild

I recently visited my loved one. She was very happy. Staff and Management are great. Very nice people.

Careneeded

Relative of mine lived there a few years. I saw a slow decline of the attentiveness and care during that time. Staff turnover seemed extreme. Belongings disappeared at the end of the stay never to be returned even after multiple calls and visits.

Provider Response

QEII

Staff overturned constantly, personal belongings disappeared, lack of staff was always noticable. Pretty surroundings do not equal good care.

Provider Response

jksmith77

Even though the place is beautifully built and well constructed, I had a very bad experience. It took me forever to be seen and then the receptionist acted like she had something better to do. She gave be a brochure and told me to fill out an information" care and someone would be in touch with me soon. It is like they did not even want my info. I did not see much from staff or patients and therefore I am giving this facility only one days. They were either too busy or just did not care.

Provider Response