Carolina Village

Tom

We were impressed with Carolina Village. The lady who showed us around was very knowledgeable and very accommodating. We saw some cottages, but unfortunately, none were available. They even had a doggie psychiatrist that would talk to our dog. That impressed me, the doggie psychiatrist. The staff was very informative, very straightforward, and knowledgeable. She had a good rapport with seniors. We were very impressed with the Carolina Village, and Hendersonville was a town that is on our acceptable list. My wife was born there. The place is mostly new, so it's pretty good. They had tray ceilings which increase the high ceilings of the main living rooms.

Not the one

This operation continues to decline. The monthly fees are tremendously high for the value. Communication from staff to residents and families is poor. Try to get someone to call you back. Worst, is the internal communications among the staff with different med center staff providing different care for a patient. No confidence that anyone is reading and recording in charts. While there are caring staff members, there are a good number of lightly trained staff with poor attitudes who are bothered by residents' request for care. The new apartments and cottages are poorly constructed. Windows leak outside air, door frames are not straight, doors do not close properly, you can slide packages under some of the doors which are out of alignment leaving large gaps under the doors. Maybe this is why there are so many ants. There is no heat or air conditioning in the bathrooms, it takes 5 -10 minutes to get hot water to the faucets. These units are also undersized from the original contract drawings future residents received when purchasing the units. Understanding COVID is a staffing issue, there is no reason for residents to be charged more for fewer services - for example meals and meal deliveries. Meal quality has also declined steadily in the last 3 years.

Kathryn

I went to Carolina Village. I saw the whole place, and I know a number of people who live there in various stages. My church is very well represented there. I've been there a couple of times visiting, but truthfully I don't like any of them. I prefer to live among a variety of people and a variety of ages. It just isn't for me yet. I haven't had that much experience with the staff. My experience has been more with the residents, but everybody was very friendly and helpful. They were not intrusive. They're there to serve, and they go about their business and if you need help; they are there on call. I ate there before the pandemic, and the food was wonderful. There's a large variety. There are a number of different levels of food plan, so you don't have to eat there all the time if you don't wish to. You can eat there all the time if you want. It was a very good food plan. It's a lovely facility. I just visited a friend there who just left a beautiful well-kept house. She's gonna be living in a three-room unit. It's lovely. They have plenty of room. They're very happy, and I think I would probably be happy there too (even though I live in a 6,500 square foot house). They have a pool, a gym, and a post office. They have more than one place to eat. They have a hospital there and a rehab center. I don't think you can beat that facility.

Janet

Carolina Village had a pool, a dining room, and a fitness center. I didn't see any activities, but they provide them. The rooms were bigger for the money, and I remember the financial arrangements being better than the other place we visited.

Delores

My mom is at Carolina Village. They start out as independent living -- they have houses and apartments -- then you go into the care center, which is assisted living, and then the medical. There are all levels. It is absolutely wonderful. In the seven years that she has been there, I had one complaint, it was addressed, and it never occurred again. The place is clean. Everybody who works there is very friendly and very kind. If you have any question, you can call the case manager, and within a day she will be back in touch with you. During COVID, if there was any problem at all, they called every family who was associated with the facility and let us know right up front. As far as the number of COVID cases they had, it was very minimal and mostly with workers, not with people in the facility. The workers were going in and out, and it is understandable that they are going to be exposed. The CNAs in my mother's floor have now been there for twenty years; they've been there a long time, so there is no fast turnover. I just don't have any complaints about the place. It is private pay, and they do not take Medicare or Medicaid. They vary the activities based on the area where you are living. Yesterday I spent thirty minutes talking to the activity director about all the changes that they are making right now and have been making for the past year to provide something for them, even though for a lot of the time they've been quarantined to their rooms because of COVID. But they've had virtual activities, and now they are being allowed to do a little bit more. They are playing bingo while spaced six feet apart. I cannot say enough good things about them.

Sarah

I did rehab at Carolina Village. It is a CCRC or continuous care. I was in their care unit after I had hip surgery. They have separate homes, and they also have apartments. I have visited friends there as well, but I haven't really gone all the way through it. The food was terrible. I haven't seen that much of the facility, and I've never been in their dining room. I was only in two rooms: my room and the exercise room. I've been in their independent living apartments before, and they were very nice. They had two- and three-bedroom apartments, and they had full kitchens. It's very expensive. They had very high monthly payments, but they take care of you until you die.

Fred

I visited Carolina Village. They had all-inclusive care and that was good. They have a higher class of food, but they also have few activities, and it was an older facility. The staff was always cooperative, and always approachable. They often had quite good food, a large selection, and it was high quality most of the time. I know they have a craft room, an exercise room, and a billiards room. They have made many changes since I last went there. They had a swimming pool, and a bistro, but I have not seen that.

cbabs

My parents bought into this facility over 20 years ago. Dad got sick and stayed in the med center for the last year of his life. Nurses and staff were very good to him. I highly recommend their facilities. Mom lived in the independent living for 15 years. I’m very pleased with the facility and it’s services, she complained about the food now and then but her overall experience was very positive. Staff knew her and treated her like family. She passed away last year and her last weeks were in the med center. I’m very thankful she was so well taken care of by the nurses and staff. They did an exceptional job with her and made us children feel so blessed. Would recommend CV to anyone.

Apple

The independent living part of Carolina Village doesn't give you that warm, fuzzy kind of feeling. They give good care and the people are nice, but it feels like an institution. The colors on the walls are just very drab and not warm. The young girl who gave us the tour was extremely nice and knowledgeable, but I feel that someone older would have more understanding about people such as myself who want to move their family member.

Cyndi283846

We put Mom in Carolina Village, and they've been beyond phenomenal. They have everything from independent living to end-of-life care, and they're bringing hospice in. I liked the fact that my mother wouldn't ever have to be moved. The level of care and compassion is incredible. My mother was only in assisted living one night before they had to transfer her to the hospital and then eventually put her back in to their skilled nursing, yet they're only charging us for that one night she actually slept in the room. Last night, my niece and nephew came by, and they brought in a three-shelf cart of snacks, a fruit tray, drinks, cookies, and crackers. It's as good of an experience as could be under these circumstances.

Carol457587

I visited Carolina Village. Food was great. They were extremely friendly and personable and not in a fake kind of way. They were genuine. It's comfortable. The apartments are quite spacious and have really good light, and they're well-designed. They have good views, good light, and good closet. They are comfortable. It didn't make you feel like you're living in a box. I think it is specifically attractive and emotionally comfortable. People are helpful. It is not an institution; it is down to earth.

H.I.S.

Carolina Village is much more expensive, but they only offer 1 meal a day. What they do is they serve until 6:00 PM and you can have your one meal a day anytime during that period, so you can have a big lunch or a big supper, but it's the same meal; you only eat there once. The meal was excellent. They offer sit and fit exercising for those who don't have good balance, card games, and people themselves have started Bible studies. They have a beautiful baby grand piano at the lobby, and they have music time at Christmas. It is set in a wooded setting, and they have private little cottage-type places, private 2- and 3-bedroom homes, and yet it feels like a cozy community. They also have 3-story apartments in the same setting, but it's back a little and it's well-maintained.

Eileen B.

Carolina Village was absolutely fabulous, and the visit was very delightful. The grounds are beautiful. The dining room and service were very satisfactory. The people were so friendly.

Sten

Carolina Village was absolutely an outstanding facility. They have everything there, from homes that you can buy or homes that you can rent. They have also apartments. They have excellent central facilities. They have all the things that you like to see, including very large medical assistance facility. The thing that turned out to be a negative is that the price of getting in there was exceptionally high. They explained that to me as it being like a medical insurance rather than an entrance fee. However, I was very impressed with this facility. The facility was excellent. The only thing was that it was very pricey, but the amenities, the cleanliness and all that were outstanding.

Ellen35

Our visit at Carolina Village was very good. They couldn’t have been more helpful and inviting. The room was lovely. The only problem with it really was that it is three-and-a-half hours from my daughter and the one we are moving to is 45 minutes away. But we did not have any negatives about the facility itself.

Caring86873650

I liked Carolina Village. The people were very pleasant, and they took us around. We had a meal there. Their dining room was very pleasant, and the meal was very nice. A lot of people made their reservations to go there because it was a very popular place. A lot of people who have lived in Hendersonville for long time go there. They had all kinds of activities.

Caring578

We visited Carolina Village and looked at the rooms. The rooms were spacious, more spacious than what you pay for. Everything in this facility was nice though. Their staff was nice. They also have everything in there in terms of activities. However, we can't afford this facility. Everything was expensive. My husband did not like it too.

Caring578

We visited Carolina Village and looked at the rooms. The rooms were spacious, more spacious than what you pay for. Everything in this facility was nice though. Their staff was nice. They also have everything in there in terms of activities. However, we can't afford this facility. Everything was expensive. My husband did not like it too.

dh3jw

The staff at Carolina Village was very nice to my grandfather, who lived his final years in the facility. When he first moved in he was able to live mostly independently in the apartment area. As the years went by he moved into more dependent living sections of the facility. It was very helpful for the family that Carolina Village offered the option of moving into more intensive care. The amenities, including a small library, gym, and chapel (among other things) were all very well kept up and frequented by most residents regularly. I even used the gym a few times; it was very well equipped. The dining hall was nicely kept up and the staff provided decent food (the residents, being much older, enjoyed the types of meals more than I did). The staff in general was very caring. The only truely negative experience I can recall from my grandfather's stay there was that someone in the cleaning crew stole a ring from his room.

WALKER726

I WAS IN THIS FACILITY 2 YEARS AGO AND I WAS TREATED ROYALY. I WENT FROM A 10 DAY STAY AT THE HOSPITAL. BECAUSE OF THE TREATMENT I RECIEVED I WAS ABEL TO GO HOME EARLY.