Universal Healthcare - Fuquay Varina

mamabear4886

Rooms are spacious and private with private bathroom. Food is horrible, and kitchen staff can't tell difference between pureed and mechanical soft. I am personally aware of 3 occasions when the patient has RUN OUT OF MEDICATION ‼️‼️ I have made my concerns know to a number of staff, including the unit supervisor/director of nursing.

Dennis

Universal Healthcare of Fuquay-Varina is very well taken care of and very clean. They had a big change over in staff. So, you don't get used to anybody here. There are always new people. The older staff is very good, and I think the new ones still need to be trained. They're working hard to make the meals better, it's just not good at times, but the place is very well maintained.

kenny100

I was admitted to the facility in May 2020 to June. They would not let me leave until the insurance quit covariance. I was isolated and could not leave my room. I was doing everything myself. Little Phyiscal therapy (about 15 minutes a day). I was doing it with ease from day one. I was told by them directly that my insurance would cover all this. I had already met my deductible I the hospital. I didn't think it would be a problem. I was never told that Universal was out of my state health plan network. I asked several times and was assured it would be covered. I was billed for over three thousand dollars. I was stunned. Universal should have disclosed their fact. It's was not like I was the first one to show up with the NC state health plan. I was very miss led on this matter.

GrandpasLove

My grandpa was here for nearly three years and while he did not like being alone during Corona, he loved riding the halls in his wheelchair and visiting with friends in this facility. My grandma and grandpa celebrated their 57 anniversary within a week of his passing and they were able to celebrate their love at a prom night where they were crowned king and queen while he was there. Our family felt a lot of love from the staff and we are so grateful to you for taking care of our grandpa! He was able to have his own room for most of his stay and I was always impressed when visiting with the cleanliness. There are no complaints from our family, we will forever be thankful.

belindasp8

Don’t let the looks of this facility fool you. The administrator, nursing director and many other employees of this place are in the wrong business. There is a general lack of compassion and concern and management will lie to you. Employees are rude. They enter resident rooms unmasked during a pandemic. They are unprofessional, one even wore pajamas to work. Worst of all, they almost killed my mother. They didn’t bother to call when she got sick nor when she went to the hospital. I learned she was on a ventilator and in an ICU from a physician at the hospital. This is a scary place folks. It should be completely overhauled with management and administration re-educated and employees properly trained.

SMM2017

One of the biggest regrets I have is agreeing to put my 86-year-old Mom in this horrible facility. My mother died here after only 1 month. She was miserable here. My sister-in-law and brother found it and I doubt they put much effort into the research. My Mom had recently had hip surgery at WakeMed and was expected to short-term rehabilitate at this place. On the surface, the building looks spacious and clean. The rooms are large and private. The problem is the negligent staff and leadership who don’t give a damn about the patients. They don’t answer patients’ pleas for help. I witnessed another patient being ignored for a very long time while the workers relaxed nearby at the nurses station. My mom developed horrible bed sores. It appears this place does everything to the cheapest cost, including who they hire for staff and also what they serve for food. The meals were very heavy; definitely not fit for recuperating patients. No salads or fresh vegetables. It was all heavy southern meals that were full of salt. The staff seemed to take pleasure into denying water to patients. During several visits we had a terrible time just getting water for my Mom. No one near her room and unhelpful, uncaring staff when we went searching for water ourselves. Don’t put your loved one here. Don’t be fooled by its surface appearance during a tour. These are very negligent people. The less they do for you, the thicker they can line their own wallet.