Brookdale Eden

Wanda

Brookdale Eden gave me directions on how to get to their place. But when I arrived, there was nothing on that road - no stores, no buildings, and no homes. It was like you were out in the world by yourself. But when I went inside, it was beautiful and clean. I liked it. The staff was friendly and everybody tried to help. After my tour, I took the opposite way I came in. And about a mile up the road, there were shopping centers, McDonald's, and a hospital, and everything looked nice.

Jason

The facilities of Brookdale Eden Assisted Living were bright. They had a lot of light. They looked clean and organized. It was nice. There wasn't any weird smell. The facilities themselves were well-manicured and well-maintained. The gentleman who helped me was knowledgeable, friendly, empathetic, and engaging. The rooms were spacious. They seemed well lit and nice. The bathrooms were really nice with walk-in showers. Everything was ADA compliant. Their menu looked great. They only had one dining room, and it looked well laid out. They had a lot of activities available. The residents were interacting with each other, and they were sitting around talking. They were either outside or inside in different groups, just kind of hanging out.

Carol

Brookdale Eden was very nice. The people were wonderful. The activities seemed really appropriate. Food scheduling seemed appropriate. I was a little disappointed in the size of the rooms. It was OK for a studio, but the two rooms I saw had no closets. I saw one studio that did have a closet. If I did decide to go there, I would ask them for a room with a closet. They didn't serve a meal, but I saw their menus, and the food looked just fine. They were talking about renovating the activity room. They were renovating another part of the building, but everything was good.

Pam

My mother was in Brookdale Eden, and I was not satisfied with the care they were giving her. They let her escape out of the place and she went down a busy highway with a walker. They would call me and tell me I had to come down and stay with her. They had alarms on the door and I never could understand how she got out without them knowing it. They called me up and told me I had to find another place to put her and I had to do it within the next day. When I first went and looked at it before I put mom in there they did not let me go look at the room because of COVID-19. I only got to go to the office and sign the paperwork. The rooms looked nice from what I saw in the pictures. The first shift staff was OK, but the people that worked at night liked to sit in the break room on their phones all the time. I wasn't impressed with them, especially when they would call me up late at night and tell me I had to come down and sit with her. I paid them and that was their job. I felt like they just didn't want to mess with her, that they wanted somebody to come down there and look after her for them while they sat in the break room on their phones. I could never find them when I went looking for them half the time. They kept her in quarantine most of the time, so she did not get to do much activity. They quarantined her for 14 days when she left the facility, and when she first went down there they quarantined her for 14 days, so she stayed in quarantine more than she got to do anything. I didn't care for the room Mom was in. It had ants in it and they made me stay in there one night and I got bit by ants all night long. I reported it to them. They went in and saw the ants, and they said they were sorry. They need to hire older people in there instead of all young people.

Provider Response

David102943550

My mother is living in Brookdale Eden for quite some time now. I like the place because it is the hometown of my mother. They have a nice and clean facility. They have basic and medium sized rooms. The price is lesser than some of the other communities I visited. My mother likes the food and the dining room as well. They have bingo, flower arranging, movies, and shopping. They also have bible classes.

Caring95294950

I visited Eden Estates several times, and it is great. My friend is there, and it is really nice. The surroundings and the rooms are ideal as far as I was concerned. My friend has a private room. There is furniture in there and they decorate the walls. Her son did all that with their permission. He decorated all the walls so it looked nice and homey. She enjoys there very much. They have normal activities like the other facilities around. They have games, watch TV and movies. and things like that. They are great. There is no problem at all with anything there. The staff is good. It is clean. There are people in the dining area that seem to be enjoying their food.