White Oak Manor - Burlington

summerrn

When helping my mom making the difficult decision to have to place my step dad in a facility. Whit Oak was one of the MANY places we toured. Being a nurse myself I was very skeptical. We chose White Oak because every staff member we passed during our tour acknowledge us with a hello and a smile. Since my step dad has been there we have had no complaints. With being a nurse myself,I know how things should go. My step dad has dementia and they make sure he still engaged in actives with other residents, staff is professional and you can tell they not only have bonds with their residents they also have bonds with each other. They work together as a team no matter if they are housekeeping or nursing staff. I would highly recommend this place to anyone.

Zariia

I can't say enough good things about this place! My mom is here getting rehab after a broken hip. She loves the food, enjoys the activities, and has made special bonds with the caring staff. Before I brought my mother here I checked out all the other local facilities. This was the only one that didn't smell.. Its an older building so some of the rooms are smaller but they are clean. It doesn't really matter what the esthetics are its about the care being provided which is excellent!!

Bea Couch

The Social Worker Angela may have a degree, however She has very poor social skills in dealing with the residents and problems that are brought to her attention. Isn't that what She was hired for to attend to the patients needs and the concerns of the family!?

jennabell

my mother in law is being treated at White Oak after an acute episode of altered mental status. she's being treated like a queen. All of the staff from house keeping, dietary, a nursing have been so good to her. She's going to be seen by the rehabilitation department and hopefully return to her home, but I've honestly slept well knowing she's being cared for by the able and incredible staff at this facility. the admission coordinator went above and beyond answering questions and ensuring a safe stay for my mother in law.

doctorG

I previously gave the facility and personnel at White Oak Manor a poor rating in April 2017,but prior to my discharge on May 13,2017,the problems I experienced were alliviated and the problem personnel were no longer employed at the facility.Thanks to the personnel at White Oak Manor,the remainder of my stay was excellent,and my transition back home was great!.Thank you White Oak Manor staff and personnel.

Stephiebearzzz

This place is Terrible,do not put your loved ones here. My dad was in rehab center and maybe got an hour a day of PT. He got a shower once a week. The food was all starch with no protein. Plus people would be sitting in their wet adult underwear for a while. This created a terrible odor but also terrible experience for the poor people who have to stay here.

payton23

My Uncle is there and has lived there for at least 6 months his false teeth were never cleaned and he had to go to the dentist because of course his gums were hurting so he loves chewing gum but because of them not being looks after the chewing gum had hardened and he has to go without dentures until a new pair can be made. To me this is just another example of the lack of care there has been several other issues it is awful and smells I do not know what they base a 5 star rating on but to me not even a one.

PPenny

My Mom was here for 5 months, The whole staff was so attentive and good to her. The place is old and there are some scratches and wear on the walls.. It was always clean, there was someone cleaning the rooms every day. Usually not a bad smell because they cleaned the patients when needed. When you went in everyone spoke to you and gave you a smile. The night she passed away they brought in snacks and drinks to keep us comfortable.

luvsflowers

As with any nursing home this place has had problems in the past and will always have something pop up, as it is ran by humans. My husbands mother was here 6 years ago and the place was not so great, but when we had to move my father to a place we checked it out and it had changed a lot. The new Nursing Director who came a few years ago has really turned the place around and made a point to get good staff in there, which has actually made it a 5 star facility, and you can really see the difference. As someone that works in the business world I can definitely say they need to work on their business side, but that's corporate and not the local nursing/admin staff, so overall I can say we are very happy with the place. As I said above, it could use some tweeks here and there but ultimately it's a descent place.

scoot507

The staff there is outstanding. I showed up unexpected on a weekend for a tour. All rooms were neat and in order. Everyone was happy and smiling, so friendly. All the residents I spoke to said they love living there. I quickly decided to have my mother admitted for rehab. I have been very pleased and nothing short of amazed by the therapy dept and terrific nursing staff. Her wounds were quickly resolved and she will be going home soon.

nick Jelaca

Very pleased with tour. No odors. Facility looked clean. Residents looked happy. Would definitely consider placing family here.

Brittany Jelaca

Excellent nurses, friendly staff, clean facility. The residents looked happy.

Cnevels

My family and I appreciate the professionalism, the care, and the hard work that the staff put forth for my mother in law! We have peace of mind knowing that she is safe 24/7! Thanks everyone for all that you do!!!

SCF321

This place is outstanding! I have eaten the food myself and it has so much flavor! My father is blind and very hard of hearing. He is also incontinent and wears briefs. His friends that visit along with myself have never found him soiled or with an odor. The staff which I have watched in action are always smiling and go the extra mile for everyone. This 4 star facility earn every star. I have seen the staff be very professional with others that would be on my nerves! That goes for other residents and family members! This is the only place I would have my dad live. For him it has become his home and the staff his extended family.

theyfixedmyhip

I was recently discharged from this facility and while there I received the best care I could've asked for. The staff was very caring and patient with me as I was not the best patient or most cooperative due to my recent hip replacement. But they helped through my rehab and pushed me to reach my goals. I would recommend this place to anyone looking for short term rehab or any kind of card needed! They are awesome!!!!!

stevie14

My aunt was a long term care resident of this facility for many years, she loved the staff, loved the activities and loved the food. My aunt passed away surrounded by caring staff that treated her with respect and cared for her better than my family imagined. I would definitely recommend this facility if you're looking for short term rehab or long term care for your loved one.

shame2017

Just visited a relative there it smells nasty his bathroom and room was dirty and so was he. He is blind and was trying to eat himself with no help.He has not been shaven,clothes was dirty and no shower .I would not put my dog in this place.

doctorG

I am a resident of this facility and have been since May 4 th 2016.This place is lucky to have a state license the way they treat the residents.They charge an astronomical rate for their rooms and they don't do anything for you but feed you terrible food and change your diaper,if they feel like it.The one thing that gets them on the ball is if you threaten to contact,"the state".I am a vet and I have been here for physical therapy and have just completed it 3 days ago and they have'nt discharged me yet.They have a contract with the V.A. And they wait until after the first of the month to discharge vets,so they can get that V.A. Pyment.If you're looking for a place for your loved one,I would look elsewhere and do pleanty of research where to place them.There are plenty of places out there.I had to give this place a 1 star,because there are'nt any -1 stars!

burlington girl

I was very happy woth the rehab dept. they were very attentive to my family member and any changes that occurred in facility.

Azariia

This is the only place I would bring my mother. Excellent caring staff, lots of activities and good food. It's clean and smells good.

Adeona

I just can't say enough wonderful things about this place! I visit my friend several times a week at different times of the day. She has dementia so she really isn't totally aware of what is going on around her but can act negatively at times. That being said-the CNAs are so patient, kind and caring no matter how a resident behaves. I always find her clean and dry. I have never smelled anything "bad" anywhere in the building. She hasn't lost weight and does enjoy the treats. Activities is wonderful and keep her busy along with the Restorative CNAs that help keep her walking everyday. From the nurses to housekeeping to kitchen - all the staff here are wonderful.

gman99

The place is dirty beyond belief. Smells horrible and they don't care if a resident sits in their own urine. If you have a family member only put them in there if you don't like them. I would give them a 0 but the rating system doesn't go down that far.

kwillis1

My 42 year old daughter was released from the hospital to White Oak Manor for physical therapy to help her walk due to swelling and neuropathy in her legs and feet. I had already completed admission paperwork so when we arrived at White Oak there was no one to greet us or even ask if we needed anything. She was in severe pain and had been on three pain meds for 9 days. When she went there she was given only 2 hydrocodone every 4 hours. This did not touch the nerve pain. I asked at least a dozen times for the staff to page the Dr. After about the 5th time they said they did but stated that he would not respond and that this happened all of the time. I spent the night watching my daughter writhing in pain and crying. I asked them to call the EMS to take her the ER and they said they could not do this unless the Dr ordered it. It was like being in a prison. I waited until the morning shift came in and asked again for the EMS. The nurse said that they needed a Dr order but could not refuse a family member that right so they were called. My daughter had a bandage on her foot from a biopsy and during the night it had seeped on the sheet. When they heard that the EMS was coming they came into the room and rolled my daughter this way and that (she is still in extreme pain) to remove the soiled sheet. During the night I called the hospital she was released from at least 5 times and the social worker at White Oak. The hospital told me that she was now in the care of the White Oak Dr who was not responding and basically did not care and I got a voicemail for the Social Worker. The following Monday the Social Worker called me and I told her what had happened. The Administrator called later and offered my daughter a private room and assured me that she would be taken care of and kept pain free. My daughter was already pain free thanks to the Dr in the hospital ER and she has a private room at home with someone to care for her. As for physical therapy, if White Oak's PT department is like their other staff, no thanks.

Caring101928850

White Oak is the only one that we accept. I got calls from no one else when his name was put out there for his needs except that this place I found out that they do have a VA contract. My father is retired from military, so he gets a Veteran benefit from there, and it was good. They have a lot of stuff; they do crafts, play games, and they have people come and play music. They have a devotional service everyday, and it is really nice. It is one of the nicest places I have visited, and I have been to a lot of them. As soon as I walked in the door, I said to myself and the staff knows everybody’s name. I am just so pleased, but when I walked in and my two hours of being there, reviewing the facility, I was blown away, how well nice of a place that was and the staff. Overall just looking in the patient rooms and they were taken care of. Cleanliness is top notched and excellent. My father has been there for close to three months. They call me more than I call them to update me; they are fantastic. It was more like home setting.

elwil

THey almost killed my Mother by not making sure she ate lunch. Her blood sugar dropped to dangerously low number. Pulled her out of there earlier than recommended.

trevh73

I had the pleasure of visiting this facility recently while trying to decide a good fit for my grandfather. I found this facility to be very warm and inviting. The staff seemed to bend over backwards to assist the residents. It really seemed to have a family atmosphere. All of the residents I observed and spoke with seemed to really like living there. There seemed to be alot of activities for the residents to do. It was very clean and the grounds were very nice. Ultimately we decided the best environment would be home for now but I would definately recommend anyone looking for a facility to go visit.