Reserve at Mills Farm

Heather

We toured The Reserve at Mills Farm. It is a beautiful campus. The facility itself appears to be very new and well taken care of. It smelled really good; they were cleaning. I did not see a lot of wear and tear on the walls or doors or anything like that. However, I was disappointed with the coordinator that we met with. She was friendly to us, but I did not see her interact with people in the facility. In most of the places we went, the coordinator would call somebody by name or ask them how they were doing and how was their day. In some places, they would tell us, "This lady loves bingo, this lady loves to play checkers, and this lady likes puzzles". But at this place, the coordinator had nothing like that. I was not impressed at all.

Cindy

Reserve at Mills Farm is a brand-new facility, but a little more homey. It's rustic. The grounds have a pond nearby. It's very close to facilities like grocery stores and Costco. It's only three levels, and they move from independent living to memory care as well. I really liked their memory care concept, which is like cabins. You share a common area in a cabin with five other people, but you have individual rooms, so your staff ratio is very small. They have at least two to one person per patient or resident in the memory care. I really liked the staff ratio. I liked the pod concept instead of individual rooms down a long hallway. You're in a circular cabin, and you just come out into a common area when you want to be out and have your meals and so forth. It has a cozier effect. What I liked about these pods is that they are ranch-style with gardens around them, so they give you a feeling of safety without realizing that you can't wander out of the area. It's almost like a little home. They had a hairdresser onsite. They had a pharmacy onsite, so you could transfer all of your medicines to their pharmacy, and everything could be done in-house. All of the staff members were very caring, nice, and accommodating. They had a big community dining hall and a very nicely furnished ground floor, so you could walk out onto the patio.

Lisa

My mom has moved into The Reserve at Mills Farm. It's a great place, very updated, and very clean. The staff are very friendly and accommodating. There are lots of activities and great food. For activities, they have a shuffleboard, cornhole, golf putting hole, pool, games, art classes, and wine tasting.

Kelly

Reserve at Mills Farm was like going into a five-star hotel resort. It's like you're on vacation, so if a person does that kind of lifestyle, likes to go on vacation or a luxury type stuff, that's where you'd go. It's a very nice, elaborate facility. It just did not fit my mother-in-law, because she'd rather be at home than to be on vacation all the time. Their rooms were single living and they have very nice furniture. Everything's included. They have an en suite type bathroom. In the open area, they have a living area with a fireplace, an activity area, kitchen, dining, and a nurse's station. In the middle, there's a courtyard that looks like a traditional English garden. They have it confined to where memory care residents could mingle with the ones that are on the other side. So, it's just like one little community where each of them have their own living space. The lady that took us around was very informative and very nice. She reached out several times to check on my mother-in-law and to see how we were.

Bonnie

I went to the Reserve at Mills Farm. I liked it a lot. It was just more expensive, and not as close to my daughter. I looked at everything. Everything looked nice. The rooms were nice. The outside was nice. They allowed pets and we have a dog, so that was good. It had everything that I needed. I just thought it was a bit more expensive than I wanted to go to and not as good a location as I'm in now. It was a very nice place. I saw the menu, and they said they can accommodate vegetarians. It was a newer place.

Not_Me3

Let me keep this straight to the point. If you pay almost 8K/month you expect that your family member is taken care of correct? from delicious food, assistance on her daily hygiene, activities, medication etc. That's our expectation but in reality it's the reverse of everything I said. The types of food they serve in Memory Care are disgusting, not contributing to the resident's health. Substandard food and snacks. 2x/week shower..so when a resident soiled themselves, tough luck, they will have to wait until their shower day. Activities, well if you call sitting down at the courtyard while listening to music as activity then you do you. I noticed a decline on activities after few weeks of being admitted here. Don't get me started with administering meds. MedTech's here seem to get into a habit of not giving residents their scheduled medication esp. the anti-anxiety one..although its logged in their chart..so where did it go? If you're thinking of putting your loved ones here, with the amount of money you're going to pay, I suggest to get a private care instead. You'll probably pay less but get more care.

Reviewer#RD06232022t

I toured Reserve at Mills Farm. It was the first one I saw, and I was like, 'OK, it looked nice,' but I don't know if it's good or not. The staff were very friendly. They seemed to be familiar with things. The apartments they showed me seemed to be very clean, up to date, and new. They had an athletic room, it didn't seem that big, but it had some equipment. They have spaces for people to be able to play different cards or something like that. They have a library. There is a beauty salon, but it wasn't open. I think it only opens on certain days in a week or something, and I was there on a Saturday.

B.C.

Reserve at Mills Farm is clean. They're friendly. It's fairly new. Why we went ahead and put money down on a waiting list is because they have a lot to offer. They seem to go out of their way to try to work with us. There was somebody singing and giving them music. There's an exercise room and a dining room. Being on chemo, my immune system was kind of bad and I have difficulty eating in a dining room with a bunch of people masked off, the staff said, 'That's fine. We have a private dining room you can go to.' Any question I had, they worked with me. We talked with two people, and they were great. They bent backward to be helpful. The building is very modern. They have a very nice system for assisting living. It's in a square, and in the middle is a garden area. They have screened-in porches all way round when you look out into the center. You can sit out there, and it's very peaceful.

zz yy zz

I have never seen such a high level of incompetence. I would not recommend this place for any reason. They are unable to keep good staff, the senior people can't plan their way out of a paper bag. They will try and convince you that they have procedures in place for prescription mgt and care planning. THEY DO NOT. Ask for proof of anything they try and convince you of, or run away. Do not put your loved one in memory care here!

Provider Response

Helen

Reserve at Mills Farm is fairly new. It's only two years old. We liked it because it had all three levels. Even if you're in independent living or assisted living, everybody kind of congregates all together. They keep the memory unit separated out, but the assisted living and independent living people can all converse together. The independent living is like living in an apartment, however they still check on you every day to make sure that you haven't fallen. They have safety features in each room, like a pull cord. The apartments have a very, very, very nice set up. It comes with the washer and dryer. A lot of the utilities are included, too, which we liked. Another good thing is that they have a pharmacy right there on-site. We're going to talk to the pharmacist, and they said that they're going to fill all of my dad's drugs. They will put them in these 8 by 11 sheets and color code them. They have a hair salon and all kinds of activities. It's more on the high end, but we feel like we're making the right choice. The staff was very thorough and very nice. They have been very accommodating. Every time we text Lynn (the director) to ask her questions, she answers immediately. She's been great so far. They have 24-hour security, a shuttle service, and a huge cool movie theater. There's also a lot of males that are there right now.

John

My mother will be moving into Reserve at Mills Farm. We already moved her furniture in and we're waiting for her to get released from rehab. It's just two years old, so it's new. We liked the layout. The people, the staff, and everybody are very friendly and courteous. She had a first-floor unit with access out to her porch, so she can walk the dog. It made it a lot more convenient. The outdoor was very nice, and it had a patio. They offer theater, food, games, transportation within 10 miles free of charge, and internet. They have a lot of amenities there.

Joseph

I went to the Reserve at Mills Farm yesterday. It's a very nice, clean facility, the staff is warm and friendly. The workout center is well equipped and the surroundings are very nice looking, there are trees and so forth. It's nice because it's an age in place type facility, independent living, assisted living, and then the memory care facility. I discovered that they have activity coordinators at all three sections, so it's not one activities coordinator, which I think is good because they can kind of specialize in their own area. Those three different categories have three different needs. The dining facility looked very nice. I think there are at least two public dining facilities and at least one private dining facility so that if you had a family get-together, you could utilize the private dining space. I cannot comment on the costs, that was one of the factors that were not immediately available yesterday, and I cannot comment on the rooms themselves or what's available there. I think there are about 75 to 80 percent filled right now, which means there's still about a 20 percent open capacity. As I mentioned, it's a relatively new facility, so they're still accepting residents. I think the town itself, Apex, is a nice town within North Carolina.

Daniel

We visited The Reserve at Mills Farm. It was very good. They've got everything that everybody else has, an art room, theater, and they've got a putting green. They've got a dog park, and they're right next door to Apex County Park. It's nice. The person we dealt with was someone named Kim; she was very helpful and very patient with us as far as showing us around. We went over there several times. We took our daughters, they wanted to see it. It's brand new and has only been open about a year or not quite a year yet. That's why we're on the waiting list for so long. They do have some 1-bedroom and studio units available. The dining area is very clean, neat, and very nice. We're on the waiting list for a 2-bedroom, 2-bath, and a garage. One of the reasons we wanted to go there was the Apex Park next door. We have grandchildren and they would enjoy going to the park. There's a big lake, boating, and fishing right next door to The Reserve; places to go walking and things like that.