Castle Pointe

Carlton

I toured Castle Pointe & Sage Harbor at Baywinde. It was more centrally located than the other place. The staff were friendly. The food was delicious and well-prepared. They seemed very flexible. There's a waiter that comes out and takes your order, and there were people that he recognized, and he said, 'We've got one held back for you, and I'll bring it right out,' that kind of thing. They had a salon-barber shop and exercise rooms. In terms of location, it's right close to a Wegmans, a Walmart, and a plaza right there. There's a YMCA right next door. It's a good location. Few restaurants around.

Provider Response

Barbara

We went to look at Castle Pointe & Sage Harbor at Baywinde. My mother-in-law can get extra help with her medications in the independent living services. She can have her cats there. They have a nice library. They take them to different stores. They have trips that she would enjoy. The apartment was beautiful. It had a living room and a bedroom. It was all brand new. It even had a full kitchen. My mother-in-law is very picky. But there were a couple of things on the menu that she would like, so there was quite a bit to choose from. The staff members were wonderful. They even introduced us to some of the residents. Everyone loved it there. The facility was very clean and well kept.

Provider Response

Dave

We visited Sage Harbor at Baywinde and we like it a lot. It was nice, it might have been a little older, but it was very clean. When we went in, they had a concert going on and they had somebody singing and playing the guitar, which is kind of cool. So they had a bunch of people there listening to that. They had a very active recreational program too. It's just that this one was farther away from where we live. The room or apartment was adequate. I don't think it was quite as nice as the ones at the other community we saw, but it was very nice. It was outfitted with a little bit of kitchen and they had a nice, spacious bathroom. It was very nice. The staff who gave the tour was very nice. She was more of a hard-sale type of thing, but still very pleasant.

Provider Response

Hemlock6

looks nice on the outside, the salesperson promised how great the place was for the residents, but it turned out to be a nightmare. Substandard personnel that don't care, improper feeding, not paying attention to symptoms that if caught early would require minimal medications. After a few months, we removed our parent from this facility out of fear for her safety.

Provider Response

Marcy

I went to Castle Pointe & Sage Harbor at Baywinde. I met the person who does the tours. It was very lovely. The place was wonderful. I stayed and had a little lunch with some of the ladies and I enjoyed it very much. They were very welcoming and very supportive. The people that worked there all seemed to be enjoying their work. They said they were very happy and it was a nice place to work. The tour was very informative. The person that took me through showed me everything and showed me all the different apartments. I saw three different-sized apartments. They had a library, an exercise room, and a pool. It was very nice. I enjoyed the tour. The food was very delicious and had a variety, and it was a lunch menu. I sat with three people, and we all had a different meal and everybody enjoyed theirs. It's a very beautiful building, clean and modern, and the people that live there were very welcoming. One of the ladies that live there actually let us go through her apartment. Even though she was leaving, she was very gracious and let us see her apartment when she left.

Provider Response

Nicholas

My sister-in-law will be moving into Castle Pointe & Sage Harbor at Baywinde. It was very clean. We ran into some people that were very enthusiastic or not depressed; they seemed to be enjoying the place. It was one of the key points. They have no furniture; we have to bring our own. It's a very livable place. I think it might even revive her a little bit because she's been secluded, and she has been living alone for a while. This may put her in the place where people her age are around her. The staff was very kind, informative, and very friendly. It's very clean, very airy, and very nice. Their dining area is very clean and very open. The service was good. People cleaned the place up after every meal because I found the place to be spotless. They have a library, a TV room, a barber or hair salon, manicure, or whatever.

Provider Response

Mike

It was OK. My brother and I both went and we got the same kind of feeling about it. They had all the same stuff maybe, but it didn't seem like anybody was very excited about it. The one staff that showed us around seemed to be in a hurry, and we felt rushed, so that kind of turned us off a little bit right there. We did not try the food, but we did go into the kitchen when they were making some food, and it looked fine. Everything looked fine. The place was nice. We were looking for a one-bedroom apartment, and they had a lot of studios, which we weren't interested in. It was attractive. They also had a room that they used for chair exercising and stuff like that. The outdoor space was attractive. You had a view out your windows and it was OK.

Provider Response

sradvocate

Food and maintenance staff are great. Bills incorrect every month. We were billed for care and rent even after he moved out! Paid additional money for shower assistance. Showers were routinely missed. Assistance in truth was aide and her friends sitting in living room watching tv while my father showered himself. So loud they couldn’t hear him call for help. Paid additional for medication administration including application of foot cream nightly. Failed to report edema in legs and feet or the resulting hole that eventually formed in his toe that wasn’t discovered until a podiatrist was consulted for his foot pain. Required wound care nurse, antibiotics, orders for compression socks doting the day and doctor’s orders to keep foot dry during shower. Foot didn’t heal because the aides didn’t consistently put the compression socks on or forgot to take them off, multiple times showered his foot without bagging it to keep it dry, blatantly failed to follow multiple doctor’s multiple orders and reminders. Failed to report steady decline of weight. Failed to report or care about decreasing ability to walk and stand up resulting in a series of falls. Failed to report he was ambulating by leaning on wall railings. Failed to report incontinence. We were notified by concerned outside Physical therapist. When we contacted the Director of Nursing we were told he wasn’t and the PT was “wrong”. We discovered she wasn’t wrong when we picked him up ourselves from an ER visit and could finally see him in person. Staff repeatedly used the residents lounge to sleep on the couches, eat their meals thus removing their masks during Covid, doing each other’s hair, etc. Was brought to managements attention who said it was alright and failed to support the residents safety and right to use their own lounge they pay for! Our loved one was there during Covid so we were not allowed in to check on him. You can’t see these things through a window visit. We were forced to rely on phone calls with our loved one who has Alzheimer’s so his memory and communication skills are inconsistent and had to trust in the staff to notify us on his well-being which obviously they didn’t. Director of Nursing and Executive Director didn’t return phone calls or emails repeatedly. Regional Director was contacted and she too ignored emails and failed to take meaningful action. We felt he was unsafe and neglected so we moved him.

SallyD

Baywinde is a lovely facility which provides a wealth of activities for its residents. The huge issue is the food. My dad, who will eat anything, constantly complains about the food. Also, I'm sure my parents are not the only seniors who find it difficult to get up, dressed, etc in time to make it to the dining room for breakfast. A la carte continental breakfast items need to be available much later. Monthly fees are not cheap. Please work on your food service.

Donna

I like Baywinde Senior Living, but people have left and gone to other places. It has about everything you could think of, it's close to a lot of shopping areas, the bay, and near an amusement park too. The staff member was very friendly and showed me around, and it looked like the activities were good. They also have a snack area with treats and coffee available. The residents there were friendly, they have a kitchen full of a variety of food, extra storage, I saw a lot of activities going on, and they also have a happy hour. They showed me a variety of rooms. I probably wouldn't want a big room because there were so many places in the community where you could go and sit. They have an ice cream shop too. The independent living is large, and there's also another building which is for assisted living.

Provider Response

Betty

We loved Baywinde Senior Living. It was wonderful there. We loved the girl who gave us the tour and talked to us. She was amazing and great. She was very thorough and explained everything. The dining room is quite impressive and very good. They had arts and crafts, games, trivia, movie nights, Happy Hour, and men's night. The activities changed day to day, and they had a schedule of events.

Provider Response

Sharon

Baywinde Senior Living's general appearance is very nice. My dad's room is very nice and it was just remodeled, so it's in very good condition. So far, he seems to be very happy with how he's treated and how they take care of him. The dining area is nice and my dad is happy with the food. They have a lot of musical entertainment, exercise classes, and there's bible study.

Provider Response

Mary

What stood out the most at Sage Harbour at Baywinde was there were people -- both residents and staff members -- out and about doing things everywhere. There were a lot of activities going on and the people were very involved. The nursing staff has been wonderful with my mom, and very involved with helping her with medication and medical issues that she's had. The food has been wonderful and there's a lot of variety. It's a very caring community, and they get to know people on a personal basis. You don't feel like you're just another person there.

NWLCas

My Mom Loves it here especially now that she has a larger 1 bedroom. She loves the staff, maintenance and housekeeping. Everyone who lives on the premises are friendly and kind. The only problem is the food. Does not taste good have the time and what you pay to live there the food she bought delicious. I hope this review will help change the way the food is made and that they have more options and it will be better tasting.

Richard

Castle Point at Baywinde was quite a nice place. I just didn't like where it was. They offer transportation to doctors' appointments. I have no problems with it. It's just that the area is nothing I would be interested in traffic-wise. We only dealt with one person who took our group around and she was very knowledgeable and got us into many different inhabited rooms. She was very accommodating. The building is about 20 years old, but it looked fine to me. I didn't see anything problematic. They seemed to maintain it well and they had a very active maintenance staff that kept things running. The people that were living there seemed to like it as well. They were very accommodating, inviting me to come back and have lunch there. There was a couple that was part of the little tour I was with and they seemed to like the food. None of the rooms were huge, but it depends on what your needs are. I would need a 2-bedroom so I could have my one room to be my computer room. The 2-bedrooms there had a kitchen, a living room, and a bathroom, and it all looked very nice. The place is 20 years old and yet everything looked well-maintained.

Patricia

Sage Harbour at Baywinde is a beautiful place. I saw a studio and a 1-bedroom, and they were fine. It was a very good visiting experience. They serve three meals a day. They can make arrangements for transportation for doctors' appointments.

virginia785188

I went to Sage Harbor at Baywinde. Everything was clean, and there seemed to be a lot to do for the residents. Their apartments were nice and spacious. The dining room was nice. Overall, the whole facility is well kept.

Annette111081

Castle Pointe at Baywinde was very pleasant. There was a lot of activity, which I like. There were people coming and going, and a bus was taking them to the grocery store. I met nice people, and it seemed like a very pleasant place. It seemed like it was bustling with a lot of people doing things that they enjoyed.

John332648

Sage Harbour at Baywinde is a very nice place. It’s very well kept and very well managed. It was just too expensive for my dad. The people were very nice there. They gave me some pointers to look for. Even after they realized that he wasn’t going to be able to go there, they were still very helpful. I would say the rooms were adequate. The dining hall was very nice. My wife’s grandmother was there for a few years ago. My in-laws ate there, and they said the food was good. It’s one of the nicest places I’ve ever seen.

amanda6411

THIS REVIEW IS IN REFERENCE TO MEMORY CARE ONLY*** My grandfather was moved to memory care after a quick decline from assisted living  due to Alzheimer's and dementia. This facility boasts it is equipped for patients with memory deficits but is severely understaffed and neglectful due to this. One day we came to visit him and he was asleep in another resident's room, the staff had no idea where he was or how long he was in there. The few staff on shift are constantly on their cell phones. The unit is locked down and as a guest I would often wait 10-15 minutes in the common area with a majority of the patients unattended just waiting for unit staff to wander by so I could leave. When my grandfather became slightly aggressive, a common occurrence with Alzheimer's, my mother was told she would need to provide 24/7 private duty care to supervise him, on top of the over 6 grand per month he was already paying. He was also given 30 days to leave. That kind of stress on a loved one's family is insurmountable, and a terrible sudden position to be in. Also, he required 24/7 supervision but just a few weeks earlier was sent to the ED alone and released only to be found  wandering the halls alone by his sister, when she finally arrived becuase Baywinde communicated the incorrect hospital he was taken to. I'm disgusted with the care he was given, he was often unshaved, unwashed, unengaged and his clothes were dirty and wrinkled. He is a veteran of 2 wars and certainly deserves better.

Provider Response

Sandra414538

Baywinde (Sage Harbour at Baywinde) was very good. It was a very good tour. It's a very nice place. The staff was very good. She was very informative. The price is good. Location is very good too.

Daughter. D

Rooms are spacious and my mother likes it here but I didn't rate it higher because the food has gone downhill. Would like to see that improve as my mother is very disappointed. For what residents pay the food should be a higher priority. Many of her friends agree that the meals have changed.

Provider Response

ppowers

My 94 yr old uncle was a resident. A few of the aides had attitudes when I questioned them about my Uncle's care, the appearance of his room, and missing personal items. Information doesn't seem to get passed from one shift to another. Often, no one had the answers to my questions. I also called this facility numerous times after my uncle moved out due to missing personal items. I'm still waiting for a return call. Would not recommend this place.

Provider Response

Mary754025

Sage Harbour at Baywinde looked fine. The people were helpful and fine. They do crafts, cards, and Bingo. They help them getting dressed and undressed, and they have medication management and help available through the night. They have an efficiency apartment that's neat, clean, and small. It has a refrigerator, a sink, and place for a microwave. You can put a bed, dresser, night stand, or maybe a recliner. They have other, bigger apartments.

Mary754025

My mother-in-law stayed at Castle Pointe at Baywinde. The décor looked almost like it was from 2000 or 2005, but it was very well kept up, very clean, and very nice. It looked almost like a hotel in the lobby. The staff was very friendly and helpful, but they're limited because it's independent living. She played bridge, Bingo, and puzzles, and they had concerts -- sometimes movies and special events like picnics. The food was good. We were very happy.

Chris075305

I visited Sage Harbour at Baywinde. The staff there was very helpful and very informative. It appeared to be very new, and everything was very clean and well kept.

Jacqueline040875

Sage Harbour was very nice and well laid out. The personnel were very accommodating, but the price was exorbitant. It’s extremely clean too.

D

Some days, seniors need a little extra help - after an illness, injury or procedure, and I am always made to feel that asking for a little extra attention is a big imposition to the staff. Sometimes, they also seem so rushed, and things my Mom needs done are done rather poorly. Maybe they need more staff? We pay A LOT of money for her to live there. Mom doesn't like the food, and the meal times are very regimented. It's hard to make an 89 year old change their way of eating and if you don't match their tight schedule, you are out of luck. Mom barely avails herself of the food she if forced to pay for. She is comfortable, but care and caring is not individualized for such a steep sum.

Provider Response

Sally41

My overall experience during my visit at Baywinde was excellent. The place was clean and updated. The staff was extremely gracious. They did not wait for me to ask questions. I went there during meal time and I sat with some residents. We discussed what they are eating. We talked about the cleanliness of their rooms and the assistance they got and it was very good.

Loving Daughter41

Castle Pointe at Baywinde was professional. We can use their doctors there that come into the community and see residents or my mother could continue with her own physician. I would say they’re average; I wasn’t impressed. They were underlying some changes with their admission and their screening tools and processes and I just did not have a lot of confidence that they had it altogether. There seemed to be some very vague understanding from the staff there where the corporation was making changes and when they’d be implemented. It just wasn’t the right fit for my mother or for us.

Provider Response

Tekla1

I like the separate apartments of Sage Harbour at Baywinde. They take folks to different sites, lunches around the city, and events. My uncle, who’s living there, is pretty self-sufficient and takes care of stuff himself. He’s quite capable of living on his own and lives in a villa there by himself. All they do is clean for him once a week, as far as I know. We're inquiring about my mother-in-law and father-in-law. My father-in-law is almost at the level of needing assisted care right now, so we have done a lot of looking around for different levels of care, which is why we looked at Baywinde.

Caring visitor9

Sage Harbor is nice, but I think my mother needs a higher level of care. That would have been higher on my list, but we’re just not ready to do that yet. Very nice, very clean, good food; I would recommend it. I think they need to improve on availability of activities. If you’re not extremely independent, it’s very difficult to participate. Their dining room was different. It’s a smaller menu each day. So, it’s different which I think is a better option for older people, and the right person.

John114254550

Sage Harbour is a very nice, kind of upscale facility. The staff is very professional. We had lunch there, which was very nice with linen table cloths and service waiters. The rooms weren’t big, but they have private baths. They have big schedule of activities, but it was expensive for what we wanted, and it was assisted living, so it didn’t meet the needs of our friend.

Marie111107850

I had a very good experience at Baywinde. I was surprised that it was as roomy and large as it was, and the rooms were lovely, very nice, and with plenty of room for a single person to be in. I did not have a meal there, but a woman, who took us around, explained how they had different chefs from restaurants that were in Rochester who were very well-known for the wonderful meals that they prepared, so she showed us menus of a great variety. They had lots of activities and a lot of trips to different areas in Rochester, different restaurants that they would bring the residents out there, if they wanted to, and all they had to do was sign up. The rooms were roomy, and there was lots of closet space, which was very nice. They did have washers and dryers on the floor for residents to use, and they were convenient. They were at different ends of floor for the residents. It was a positive experience.

coreenv

I used to play the piano over there at Sage Harbor, and I got to be very close with one of the residents at that time. I thought it was a very nice place. The staff was very helpful and very friendly. The gal who was in charge of the activities -- and I loved her -- was very involved in what was going on and very loving with the residents. You could tell she really cared about her job, so she got me involved with the memory care too, which is where I played the piano. Also in the assisted living, I started a knitting group where we had a few people, and they enjoyed getting together and knitting. I knew two people there, so I was able to get into their apartments, and I was very impressed. They looked very comfortable and very clean. They were just very sunny; the sunshine was in there, and they were both very appealing to me.

Anne47

Baywinde's location is very convenient. We are satisfied with the facility and staff. We like that they are caring, and it is a good facility. I know they have activities, but my aunt is 103 so she has not participated as much as younger folk. The sanitation is fine as far as I see. I am satisfied with them.

jlswifty

I called a number of places to set up visits- Baywinde was the only one I was able to get someone on the phone. The staff set up a visit quickly due to limited time for me. Dawn, the Sales Counselor answered everything, including questions I didn't know I had. As a potential client, we look to you to tell us what we need to know. My mom then came for a visit and immediately felt good about the connection there. Dawn, the Sales Counselor knew every resident as we passed and remembered so much about my mom and I. I was impressed. I would recommend Baywinde!

Caring02158963

My mom spent two months at Sage Harbour after a fall, and I would rate that place very highly too. It was excellent, but that is where they didn't want her back, because she wasn't able to handle that. The staff was very friendly, they had good rapport, and the people were always willing to help.

Caring02158963

My mom was in independent living at Castle Pointe before and I thought it was outstanding. Castle Pointe is a much newer building and everything in it was pretty much brand new, and that's what is outstanding about it. The staff was very friendly and very good. We ate several times there and the food was good.

Caring90338750

Baywinde was excellent, clean, and the staff was wonderful. The rooms were big and they had nice views of the gardens. The rooms were clean, and they were able to control their own heat. They had a small refrigerator and microwave. They have their meals in a beautiful dining room. I loved it there, and I thought it was great.

Karen90371850

The staff at Baywinde is very nice. When you walk in, it was bright; it was cheery. We just didn't care for the room. The room was laid out differently. They have more than one floor. It wasn't on the first floor. I like the dining room.

swyse

It's been two months since my mother-in-law transitioned to Baywinde (Independent Living) in Webster, New York. We never thought she would have adjusted as quickly as she did. Mary is 94 years old and had lived in her home for nearly 50 years. Unfortunately her home was multi level and we were concerned about her going up and down stairs. From day one the staff at Baywinde has been fabulous. They have been there for us as well as Mary. We can't thank them enough. For the first time in years we don't worry about her constantly. The atmosphere is unsurpassable. The facility has the appearance of a Resort. Very bright and cheery. Her apartment is lovely. A true "home". On a final note....the food is second to none. Five Star for sure !!!!

regruit

Wonderful facilities. Terrific, caring staff. So helpful with all the preparation prior to moving dad. I would definetely recommend Baywinde.

swyse

Sage Harbor showed well, all features and services of the facility were discussed. Staff were very knowledgable and attentive. Very nice facility and I would recommend to others.

djalaimo

My mom is 83 and very independent. She lived in her own home and was quite active socially. She loved to play cards, etc. One of the difficulties we found as a family for mom was the loneliness of living alone. She didn't want to live with any of her children and wanted to maintain her independence. A friend of hers asked me to come with her to Castle Pointe at Baywinde. Her aunt was currently residing there. I went and fell in love with Castle Pointe. I knew in my heart this was a good place for mom. She would be able to maintain her independence while at the same time be able to make many friends, engage in social activities, have someone to dine with, go to church with, etc. We took Mom for a visit and she also fell in love with Castle Pointe. At one point she said to me - "You know what Deb - this is just like being in Heaven." I found this comment from her to be so touching because my mom is very spiritual. Baywinde has been a blessing not only to mom - but also to our family. She is happy, safe, has made many new friends, is playing cards, and even baking in her own apartment. She is happy and healthy and safe!!! The entire staff is wonderful at Baywinde not only to mom - but also to the family. Being a caregiver for a parent is a difficult task for a variety of reasons. Baywinde is a wonderful community for both the resident but also for their family and everyone's peace of mind.

Janet 1

My sisters and I have moved both of my parents to Baywinde Memory Care. This has been a stressful time, but the staff at Baywinde has been amazing. Receptionists, aids, nurses and directors have all been so kind and helpful with the transition of my parents from their home outside of the Rochester area into Baywinde. They been supportive for my parents and my whole family. The staff provided us with assistance to find a new doctor. They are managing prescription ordering, the relief in that alone is tremendous. The Memory Care Unit has a smaller, warm, homey feel and my parents room is nice. The halls are not too long for my Dad who tires easily. My parents like sitting in the sun room when they are out of their "apartment". The unit is quiet yet there are activities throughout the day. They like the food and are eating better than they have in a long time. I've watched the caregivers as they interact with other residents, as well as my parents and I have seen only good things. My sisters and I communicate frequently with the directors and staff and they all communicate well with each other. Even small details are conveyed as the folks at Baywinde make every effort to make my parents comfortable in their new home. I am confident my parents are receiving the kindest care and as difficult as it was to make the move, I am glad we made the decision to move them to Baywinde.

Suzier

It is very nice and comfortable at Castle Pointe. Staff is VERY friendly. I love all the activitiey choices, including movie night! The transportation department makes it easy to get to doctor appointments. I love to sit on the front porch in the summer and visit will all my friends.

Mrs Cunningham

When we went to Castle Pointe to visit my aunt, I was very impressed by the staff, the people and the place. They treated us with a beautiful meal. The food was just excellent. It was like dining to a nice restaurant. My aunt said the food there is so good that she put weight on.

zeppie

Our entire family was very disappointed in services from Baywinde. We believe the staff was caring but the facility administrators were very hard to deal with, very negative and pushy. We would not recommend Baywinde as a good, loving home for your loved ones.

Provider Response

Beth12

Castle Pointe is a little higher up on the scale; I would say that's more of a 4 or almost 5-star. It was nice. The people there were really nice too. However, their rooms weren't very good. Also this facility is a little farther away from me, but it is still very nice.

Steve25

When the apartment my parents wanted became available they planned a "normal" three week move from their home to Baywinde. However, Mom suffered a stroke and became hospitalized. The need to move my 93 year old father "immediately" became paramount. The staff accelerated the preparation of my parents apartment resulting in a quick and timely move. As a result, while my mother was recovering from her stroke in the hospital, my father had access to the many services and excellent staff resources at Baywinde.

lovedoneatbaywinde

My loved one tells me how much she loves Baywinde and the staff.