Atria Riverdale

L. P.

My parents moved into Atria Riverdale. They have a lot of activities. The facility was clean. The people were very friendly. They have a doctor on staff. They have a restaurant where they go down and have their breakfast, lunch, and dinner served to them. They have daily house cleaning, which is very important. It was very impressive. It's expensive, but it's one of the nicer places that I've seen. The residents get their medications and some other services if they need them. They have a movie theater with plush couches and popcorn where you can pick your movies. They have somebody from outside come in and do entertainment. They go out into the community. They have chair yoga. They have a beautiful outside sitting area. I tried the food, and I liked it.

Provider Response

Dawn

I toured Atria Riverdale yesterday, and I was really surprised with all the activities they have. It was a really beautiful place. The bedrooms were nice, bright, and airy. Everyone was so friendly. The dining hall looked like a restaurant. The staff was very friendly and very nice. There was a theater room and they have entertainment that comes twice a week. They had a salon, a computer area, and a library. There was a room where they did activities, like painting and drawing.

Gloria

I chose Atria Riverdale for my mom. I liked the location, basically. I live in Manhattan and Riverdale is about a $48 cab ride, and I don't have a car, so other places were much more inconvenient. She hasn't actually moved in yet. We're just moving her in now. We just had cable put in, then we're just having furniture. So she actually hasn't moved in yet. They don't have any appliances. They have a microwave. But if a person wants a coffee pot, or coffeemaker, they'd have to bring that. What they did supply is a bedroom set, like a bed, a nightstand, and dresser. They have that. But basically, the apartments are empty and people bring their own furniture. The staff was very helpful, very nice. We tried the food, it was fine. I was there and we were around the cafeteria area and the floors were kind of sticky, but overall, it seems clean. In the back they had a patio area.

Provider Response

Michelle

My mom has moved into Atria Riverdale. What we like about it, personally, is it's four blocks from my mother's apartment. It's one building, so it's a little bit smaller, and I think for her, it's more intimate that way. Everyone's very friendly. She has enjoyed the food, although lately, she's saying she's not enjoying it as much. Unfortunately, during COVID, they haven't been able to do many activities, but she enjoys the exercise classes. She likes the instructors, and she is doing the exercise program and participating in that. Everyone is very friendly there. I think the COVID is the only thing in question. They were having a hard time getting the booster shot given to their residents. And they've hired some new people, so there have been some transitions during this time as well. But other than that, my mom seems pretty happy. She has a nice room, and she loves her view. It's pretty easy to get around. It's small, and the building is located right next to downtown, so you could go out and walk and get to a restaurant or a store. It's nice that way. I live in D.C., so I don't get to see her too often. So, this is more from my few visits and what I hear from my mom. It's very nice, it's well-maintained, and it's beautifully renovated. They seemed like they were offering a lot of activities. It's limited to COVID, but they always have a movie, and there's a piano player, a concert, or a talk. Of course, I think they do bingo every day for the bingo people. Without COVID, they had a trip into New York I have been told, or to Wave Hill, which is a nice garden nearby. They have been unable to do that, unfortunately. It was really lovely, for my mother's birthday, they brought flowers and balloons, and they sang Happy Birthday to her. It was nice. It feels more like a family. Value for the money is good. We were looking at her coming to Northern Virginia where we live, oh my gosh, it's a lot more here. I would say it's good value for the money.

Resident

I live at the Atria Riverdale. They have memory care and I'm not in that. I live in my own 1-bedroom and I love it here. I've been here since 2019. I love the apartment, the housekeeping is great, and reception is great. I love the peace and quiet, too. There are many activities but during the lockdown, there weren't as many obviously for safety reasons. I love the art lectures and the exercise classes, but that was more before the pandemic. The activities are starting again. We get an activity schedule every day at the front desk. The lobby is beautiful, and the patio is beautiful. There is a new chef and the food is terrific. Housekeeping is once a week and is really good, they come in to do the garbage every day and they vacuum. Activities are terrific. They have people from the outside coming in. We have a terrific Engage Life department to help and make sure we're doing activities. For a while during the pandemic, they made a schedule, and visitors can only come one hour, but now they're back where we could have visitors when we want. When visitors come in, they're still taking their temperatures and everyone here. During the lockdown, they were taking them twice a day and they asked us to report symptoms. They were bringing meals to all the rooms during the pandemic, but you could continue with that program whenever you want. I take advantage of that where you could have meals in the apartment. There's a little bit of a choice with the main courses, fish or beef or chicken, and you could put substitutes. There's a beautiful dining room that was closed during the pandemic. I used to go to the pretty dining room. We're on the Henry Hudson Parkway, but I find it very quiet. I'm really happy with the director. They're really not a medical facility, but there is a nurse on the premises. If you need help, they would sort of guide you and their LPNs. There's medication management and that is extra. They would bring you your medicine if you need it and they manage and order the refills. They're in touch with the doctors too if the refills start to run out. There are computers downstairs, a library with books, and a movie theater. I'm doing a lot in my apartment because it's peaceful and quiet here. I've been able to do things here that I wasn't able to do at home because I get help with the housekeeping and with the food. There's a lot of activities going on now, and we get a schedule every day. There's a lot of warm friendly people, too. There's care level zero, one and two where you could pay extra and they'll come and help you with the shower, escort you to the dining room or do room checks. You can have private home health aides on your own, too. Atria Riverdale is more reasonable than others. I think it's a fairly good deal for the money because housekeeping and food is included in it and they've got beautiful apartments. They also have studios that are less money and much larger 1-bedrooms. The kitchen is like walk-in, there's a microwave, no stove, a refrigerator and a really nice bathroom that's marbled, and the sink is marbled. It's a spacious bathroom shower and no bathtub. There's 24-hour concierge service and mailbox. I feel safe here and secure. You get a key with the door fob. I've never had a problem here with stealing from the outside. It's very clean, too. During the height of the pandemic, they were sanitizing the place and all of that. We have elevators. Social distancing has been going on with the pandemic, where they only allow a certain amount of people in the dining room, mask mandate, they separate the chairs, and there's not too many people in one space. There's only a certain number of people allowed in the movie theater. They're following the rules and regulations for Covid. For visitors, too, they have to be screened and answer questions. My mother came about a month ago. They allowed it for an hour and they were allowed up in my apartment, no more than three people for an hour. Now, it's resumed where they could come whenever they want and as long a time as they want and it doesn't just have to be in the apartment. I'm not here for memory care or memory issues. I just needed a quiet calm place where you get assistance with housekeeping and food. You're allowed to have private or agency aides here if you need extra help. Everyone gets assigned to a residents relations counselor and you could call upon him as issues come up. They take email and phone calls, and that's an important piece.

Edith

I'm a resident of Atria Riverdale. I'm very happy here. Years ago, I volunteered in a lot of other places and of all the other places, this seems to be the most comfortable for me. Everything is fine. The staff is excellent. They bend over backwards to make me comfortable here. All the staff is wonderful. I have no complaints about the staff. There's always a couple of cranky people around, but basically the staff is excellent here. They're very willing to help you with every little request that you make. I have a one-bedroom that's very comfortable. I'm on the 15th floor and I could look all over Manhattan, Jersey and Bronx. It has a wonderful view. Housekeeping staff is excellent. There are always enough towels, bedding and things that you need. The slightest request, they're happy to get anything you need. We eat in the dining room. I don't have anybody helping me. I'm able to dress myself and do everything by myself. They have games, they play bingo, and they've got discussions about different things. They do a lot of things there. We had someone from the Agriculture, and we did a little planting. They gave us cuttings of plants, and we planted our own plant. There's always something during the afternoon. There are concerts and discussions about things going on in the world, but not politics. It's the best that I personally know. I'm very satisfied. All the things that are going on here, I'm very happy with everything. The food is very good. There's always something to eat. They give you a tremendous choice of food here for lunch and dinner. There's always something you can find to eat. The woman in charge of activities does an excellent job deciding what we're going to do in the afternoon. She's very good and very capable. Everything here is fine.

Sandy

I'm in Atria Riverdale, and I love it here. They're fantastic. Everybody knows me by name and I don't know half of their names. I'm very popular. I love the activities here. I love everything that goes on here. It's just marvelous. I wouldn't give this up for anything. I'm going to be here till 130. I've been here about a year and a half now. I'm in the cafeteria right now. I just finished up my lunch and it was spectacular as always. I ate 99% of everything they give me. I'm a plate cleaner. Everything is just marvelous. They have a lot of great activities here. They keep you going all the time. It is an assisted living, but it's also for people that can do it on their own or independent. The staff is fantastic. Everybody I've dealt with, I have no problem with. I love my food here. I like to play bingo, that's one of my favorites, and I just learned how to play Rummikub, which is a beautiful game. There's a lot going on here, entertainment, and there are movies every day. Everything is perfect. You can go out whenever you want to. You can do whatever you want. If you're capable of doing it, take advantage. That's the best place I've ever lived.

Kathleen

I visited both the assisted and independent living at Atria Riverdale. It is beautiful. It was just renovated like a couple of years ago, and its clean. It has an airy type of feel to it. It's modern, and has a nice and warm environment. The residents seemed pretty happy. The person who gave us the tour was lovely. We were offered coffee, tea, snacks, water, and all that kind of stuff. I saw their menu too, and the nice thing about it is that they could either eat in the dining room or do room service. I thought that was a plus. They have a whole bunch of different activities in and outside. Right now, because of COVID, they're not doing so many of the outside trips, but their activities are pretty comprehensive and varied depending on different interests. The staff was great. They answered all my questions and gave me all the information I needed, and then some. So, I learned a lot from the tour. Based on the things that we were looking for in an assisted living facility, it seems like it would be a good fit for my brother, especially because it's in a neighborhood where he could use public transportation if he wanted to, and he could walk and not feel so isolated, because it's in a regular neighborhood. So, it's exactly what we want on our statue.

Dee

Atria Riverdale has beautiful places. I want to go and move in there, that's how nice they are. The people were fabulous. The staff was just outstanding. It's lovely, it's fabulous, and it's outstanding. The place was beautiful, and the grounds were beautiful. It's a little tricky getting there, but it's just like a small town. It might have been that the staff knew who we were and that they were on their best behavior, which was OK with me. We saw two rooms, and they were wonderful. We met one of the cooks, which was special. I had a very nice conversation with one of the other activity persons that was in charge. I didn't know the extent of what independent living was, so this place was fabulous. However, it is hard to pull a man out of some place he has been for 40 years, so it is kinda hard to convince my dad of that. We are trying to amp it up because of all of the amenities that go with it. It's incredible. Everything was 1000%, the grounds, the community, the staff, the place itself, the way it was set up, and how it can be set up. The view was just fabulous; it's a perfect upstate New York view. I think my dad likes it, too, but he is still grieving for his wife.

Douglas

We toured Atria Riverdale last Thursday. It's very nice and excellent. The staff was very good, pleasant and knowledgeable. It was a nice, clean, and facility. I looked at the menu for the day, and it looked nice. There was a movie theater, and they had a grill, which was nice. The common areas looked clean and nice as well. I heard the people playing bingo.

Angelina

We liked Atria Riverdale, but it's over my brother's budget. They go up every year. It looked pretty nice, and it was clean. I didn't see a lot of people, but it was OK. It's small, and it's compact. They still didn't have the cafe open, but they said they were going to be working on that. The staff during the tour was very nice, very helpful, and honest. They try to work with us on the monthly price, but it was crazy. They did a nice job, and they had the dietitian talk to us, too. We saw the rooms. The studio was very small, but the one-bedroom was nice. We went to a place where they eat, and the menu was there. They do a very nice restaurant style dining. I would need medicine management for my brother, and they say they offer that but it's $560 more a month for that. They had a little computer room. We didn't see everything, but we saw where they eat. The patio was small, but it was nice. They showed us two big rooms with big TVs where they show movies, and they do arts and crafts. They had different stuff on the menu. It's kosher food, but there's always something you can eat. They have over 200 activities going on, and they look very nice. It's a very nice place; it's just not what I'm looking for, for him.

Ivan

I'm very happy with Atria Riverdale. I find it very friendly. The staff does outstanding work in trying to make everybody feel very comfortable. They're caring. They're not just employees. They care about the people and they worry about their health and how they feel and if they're healthy. If somebody hasn't shown up for dinner, the staff, on their own, will go and check if that person is alright. It's a very caring place. The people overall enjoy the help. The food is adequate. They try to keep the residents busy with different activities like bingo, movies, lectures, and book clubs. They stay active, which is very important for this type of place. They have a gym, a barber shop that's open two days a week, and the ladies take advantage of the beauty salon. We like the movies a lot.

Provider Response

Sol

I am a resident at the best senior living place on the eastern seaboard, Atria Riverdale. I'm here for about two months already, and I find everything to my liking, i.e., the cleanliness of the rooms. The room is cleaned every day, and they do the laundry. The place is very friendly. The aides and the staff here are really unbelievable. They're always keeping an eye on you wherever you are in the downstairs area. I just came back from lunch and their meals are delicious and very upscale. In general, I'm very happy. As a matter of fact, I'm waiting for my wife who is rehabbing from a stroke. There were a lot of medical things in my previous apartment and there was no room, so my children took me here in the Atria and I'm quite satisfied. As soon as my wife gets a little better, she will join me here and we'll be here for the rest of our lives. I'm 88 years old and I'm very, very satisfied. This is the place that I would recommend to seniors. There are two floors for memory care and I'm quite satisfied. It's an assisted living with memory care floors. I'm glad that I was transferred here. They keep you busy with games, and the people here have been here for a long time. I'm rather new; I've only been here since March. This would be a very good recommendation for anyone that needs senior care. The staff is very friendly and they have name tags, so you get to know them. The waiting staff for the dining room all wear uniforms. It's very nicely done and everything is kept very clean. Their housekeeping staff is unbelievable. They're on the job all day long. Everybody seems to be happy because they keep them busy. I like bingo, and I've never played bingo before in my life. They're great. Someone is watching me right now. I don't have to be watched, but they stay here and watch. I've never had a bad meal. They have two entree choices and various salads. They have choices for breakfast, lunch and dinner. Dinner is usually a meat meal. Breakfast and lunch are dairy meals. Right now, there are a lot of ladies here playing mahjong and Rummikub. I'm trying to find a good poker game, but I haven't found one yet. As far as activity, they keep you busy. They have concerts and meetings. It's a lively place. I think the value for money is equal to the other places. It's not cheap. It's regular, but it's not expensive. It's in the realm of payments of this type of senior living place. It's a good place for older people who can't live in their apartment anymore. They take care of your medications perfectly. Of course, the doctor gives them the medication, and they have it all on computer and everything. They have various protocols here as far as Covid is concerned. They're very careful and even though you're on your way out, you still gotta be careful.

Provider Response

Gil

The manager at Atria Riverdale was very nice and very receptive to our questions. He showed me around. He showed a sample of the living accommodations and their public areas; he was helpful. It's a very urban setting. Some of the rooms were nice. Some of them were very, very small. I just looked at the public areas where they would have classes and stuff. There really wasn't much going on. I saw the list of activities. It was just a half an hour tour, and it's really hard to assess with the COVID stuff around. Their outdoor space was very small. It's right on a highway, which can be good or bad depending upon what you think of that. It's a high-rise building.

Provider Response

Harry

Atria Riverdale is top shelf. This is much better than I ever expected. My sister was in and out of nursing homes and for various reasons, a lot of my friends were in nursing homes as well, so I was exposed to a lot of homes. And I'm not kidding, Atria is way above. First of all, their activity sheet is second to none. You've got to have to actually be in a home to see what it's like. Some of them are terrible. Here, they're trying hard. I could see it. They're constantly taking temperatures, they come around once in a while to check blood pressure, they check late at night to make sure I'm all right. They check in the morning, too. I was really impressed that they really want to take care of the person. The staff, especially in the dining room is fantastic. They go out of their way to help you. And if at the last minute you got to go to a doctor, no trouble, they make up a box lunch right away. This actually happened to me a couple of times. I had to go to the last minute and I went into them. No questions asked. They made a box lunch for me. Their menu is second to none. They give you a choice on main dish, they give us soup every day, they give a salad every day and they give a choice of desserts. And you can ask for more. I'm a retired food inspector. The dining room staff is fantastic. They have the right attitude, and if you want a little something different from the menu, and if they have it you got it. They have something that other places don't have. They have multiple choice, like they have exercises, they have bingo games, they have lectures, and they have a movie. Other places can't match it. And I've been to other places. They don't have the activities that they have here. We still got to wear a mask. They don't want large groups. And they're very conscientious about visitors. A person could have the virus and not know what. And all you need is one instance and a place like this in trouble. We have quite a few people living here, and they're all senior citizens, and they could easily come down with something. I've been here for over nine months now. It's not cheap and none of these places are cheap. But I didn't want to go back to my apartment. I had a nice apartment with a doorman in the building. But here I have I have friends, I developed friends already. And as far as I'm concerned, I stay here. The staff is going to work with you. There's entertainment, they have therapists come around periodically to work with you, too. I would say they were on top of things.

Provider Response

Kimberly

My aunt moved into Atria Riverdale and it has been okay. There are some things that I would like to be changed but my aunt says she's being treated nicely so that is what counts. Her room is nice, she is comfortable and she is enjoying it. The staff seems to be very nice, too. Valerie who does the virtual visits has been very helpful. If I need to say one that needs improvement, I think it would be that the staff need to answer the phone instead of having to leave voice messages or return them as promptly as they can. I called several times, and in fact I keep a log of how many times I tried to call and did not get an answer or have not gotten a call back from anyone, with the exception of Valerie. I think the staff needs to exercise some common sense when people are calling to inquire about their loved ones. I just think that sometimes they're just taking it a little too far. It is Covid and we are not able to see our loved ones. We are a family that is very concerned about where we put my aunt. I just think there are some things that can be done differently instead of sending an email and waiting for them to respond. We have not been able to taste anything [food] and of course they keep saying due to Covid but I think there could be other provisions made. Whether they bring it outside or something. If these are some of the services that we should be provided I just think there could be more of an effort. My aunt is always in her room, she is waiting and wondering when someone is going to come and take her out. I am calling today to find out whether she has been given the extra Covid test that they require even though she got one prior to coming to the facility. I understand but I just think at some point it is overkill. She was negative then and she was negative when she left. And if you're going to give her a Covid test that should have been done the very next morning. She should not be waiting and sitting in her room and waiting to get out of her room. She is happy but she is wondering what is going on and when is someone going to tell her what is going on. As for the activities we have not heard of anything that is going on. I even suggested that she take the phone because I want to hear, and I want to know that those residents are out of their room. I don't have to see them; I could use my ears to hear what is going on. But I was not given that opportunity. I am hopeful though. Considering what she is paying, I don't feel like we're getting the value for the money at this point but with Covid it is understandable.

Provider Response

C,Charles

My mom is a resident at Atria Riverdale and is currently in the life guidance section. I couldn’t be more satisfied with the unwavering commitment from their wonderful staff, providing the daily care that is necessary to keep my mom engaged in every day living. This place is beautiful, well-maintained and my mom loves the food. Highly recommended

Provider Response

Lisa

Atria Riverdale suits all of my mom's needs. With her financial situation, we could not find any other place more appropriate for her. They have trips, yoga, bingo, paintings, people that come in to entertain, ice cream Sundays, and services for Jewish people. There are three elevators, one of which is a Shabbat elevator. They do not allow aides to sit with the residents during meal time, which I find a little bit offputting because Mom needs some help when cutting up her food. They also have a bus that takes the residents to go shopping or to the bank.

Reality Man

You can find better assisted living, but you can’t pay more. They require constant monitoring to make sure they are providing the pathetically limited services for which they charge exorbitantly.

Provider Response

Shiela

The apartments in Atria Riverdale were lovely. My mother took a closed 1-bedroom; they also have open 1-bedrooms, larger and smaller rooms. The dining area and the people were extremely nice. Everybody I met was caring. There’s no grounds but there was a little concrete outdoor space to sit; and it has a bit of green and umbrellas for shade. Everything was well-maintained. They recently did a multi-million dollar renovation so everything is pretty new. Parking is so difficult so they have their own lot and they validate, so if your guests come they have a slot in the building. If you are still able to drive, then you can keep your car. It makes a big difference if you want your friends and family to visit.

Janis216834

Atria Riverdale seemed really nice, but I felt like it was quite restrictive for the residents. It didn’t seem like people had much freedom to move around. They had extensive activities, and the rooms were beautiful. It was in a neighborhood where you can go places, but the residents were too debilitated. It didn’t have that open feeling to it. It had a homey atmosphere but everything seemed pretty regimented. The staff was very nice and very friendly. I got feedback from family members that they were pretty unhappy with the place, and that is why I ruled it out. It was a beautiful facility.

Provider Response

SF208633

Atria was the only one that her insurance would cover as far as the price went and had an opening. The care is excellent, and the people who take care of her are excellent. They had good activities, exercise, and everything. However, the administration cannot get their act together. I do everything 5 times, and they call me all the time. They're very disorganized, and I'm not happy about how they run it.

Provider Response

Pamela130514

Atria is neat and clean, and it’s all very lovely. We liked everything there. There’s a lot of space, and they have a lot of activities. What was agreeable for me was the location, and there’s easy access for the family members to visit her.

TB580632

My dad is in the Atria Riverdale. This is a facility that’s very good for those who want Kosher food and who think keeping a Jewish lifestyle is important to them. I would just advise whoever is going to bring their loved one there to ask a lot of questions beforehand. It’s a facility that gives the bare minimum of what they can offer you, and if you want Kosher food or to maintain a more Jewish lifestyle and want to be in that area, then this would be the place for you. They do have a memory care facility, and there’s also a hospice facility. It’s a very clean, well taken care of, nice building. They have a lot of activities because every time I was there, there were concerts going on or different things happening downstairs. They have a computer room with a couple of computers for people to use and a dining hall that’s set up restaurant style, including the menus so you have a good choice of different entrees that you can take. They have wellness care as well for people who need to take their medications and such. They have a doctor in the facility. He’s not there daily, but he has certain hours and just comes to visit the patients. They have a beauty salon and other amenities as well. The staff is very nice -- the nurses and everybody I met were very nice. The people in there seemed to be very happy as well.

visitor143412

I thought the people that greeted us at Atria were very nice. When I went back a second time, it was on a weekend, and it wasn’t as clean. I don’t think they have as much help on the weekend, and their focus is not on dementia care but assisted living. They were doing music which seemed fine.

Ray718004

I moved my dad into Atria Riverdale. I like that the people are friendly, and that there are a lot of activities. The place is bright. I think he is treated well. They have three meals a day. So far, the staff is very good and very quick. The facility is clean, spacious, and very bright with a nice outdoor area.

Donna053718

Riverdale is pretty and have very nice cultural activities going on all day, every day. My aunt’s apartment is very nice. The people there seem to be very cooperative and easy to deal with, have been very caring, and made her feel very comfortable. The food is OK, not great. Some of it is very good, and some of it is not.

RichardOLTYP

Atria Riverdale looked very comfortable when I visited the place. It looked like they had done a lot of updating of the place. Everything was very nice and clean. They offer a lot of help and had very nice people.

Caring daughter-in-law3

I really liked Atria Riverdale. The apartments were tiny, the staff was fantastic and very caring, and the place was beautiful.

Visitor43

Atria Riverdale was very nice but it wasn’t for me because most of the residents were in wheelchairs and walkers. It wasn’t a very mobile environment.

Provider Response

Gerald12

Atria is pet-friendly for service dogs. The rooms are very nice, the food is very good, and their dining area is very attractive. It’s in a very nice location, right next to the Parkway. There are a lot of medical facilities in the area as well, so it’s very convenient.

Marcy6

I am currently living in Atria Riverdale. Some of the staff is very good, and some of them are from fair to poor. I have a one-bedroom apartment, and it satisfies my needs. It is well kept. I do not have a problem with it. The food runs from fair to very good. I am 72 years old, and I am the second youngest person here. Everybody else is in their 80's or older. It seems like most of them have some form of dementia, and most have walkers. I only made a couple of friends because most of the people are not capable to carry on a conversation. I am in a wrong place because I am younger, and I am mobile. It is not what most of the population here is. It is very difficult. I would not recommend it to anyone who is like me.

Caring104094350

I have moved my mother into Atria Riverdale, and she liked it. I was moving her from Manhattan, and we looked at a few places in Manhattan. They were much more expensive, and they also just didn’t feel like a fit. Then we saw the one in Riverdale, and it was much less expensive. The Atria itself was more like a fit for her. We had a good vibe, and she is actually very happy there. She loves her apartment because it is cozy. She thinks all the people are all friendly, and she loves the activity and entertainment. She has done some painting, jewelry making, and watching movies. She loves all the entertainment. It felt warm, and it had a certain kind of warmth. I don't know how else to explain it, but we just thought it will be a fit for her, and it is. It seems homier, and she brought her own furniture.

Caring95896250

I visited Atria Riverdale for my parent. We didn't like this place. Their rooms/apartments were small, cramped, and there was no closet space. The staff was mediocre. Atria Riverdale seemed more like a nursing home than an assisted living facility. What they could improve on is sanitation and staff preparedness.

Provider Response

MyOpinion

Don't be fooled by appearances. When you go and visit everything is nice and pretty and everything seems so well run. BUT - - - after your loved one is actually living at Atria Riverdale for a while, you realize there is massive confusion in management. Our latest complaint is that Atria, since January 2014, has been charging an ADDITIONAL $475 to medicate the residents. What was formerly done as part of the monthly fee is now being done for an additional $5000 plus annually and the system is not working. Residents are forced to leave their apartments to be medicated, often waiting in crowded conditions amidst confusion for the person administering the prescriptions to actually show up. Sometimes you have hunt the med-tech down to actually GET your medication. Mom sometimes has had to wait HOURS for her medications and, worst of all, SHE HAS BEEN MIS-MEDICATED at least four times to our knowledge. She's even missed medications because no one followed up to make certain she received it. One time she was handed her night time medications in the morning (luckily she realized that before she agreed to take the pills) and the "staff" has trouble following her doctor's changes in her medications, continuing to give her older medicines after the doctor has changed her prescriptions. Basically she is paying someone else to medicate her while she has to manage her own supervision to make certain it's being done properly. I'm sure this is not a unique situation and luckily Mom is on top of things enough to make sure something serious doesn't happen to her. The attitude in "Wellness" (the euphemism used to call the nursing office) is not acceptable. Staff seems more concerned with their performance reviews than with the actual wellness of the people whose lives are entrusted to them. Their attitudes are at times argumentative, surly, and in general completely unprofessional and often, they don't return urgent attempts by the residents to reach them when there's a problem for several hours or even not at all. In all honesty, we are deeply disappointed and feel that we've been misled as to Atria Riverdale's ability to address, maintain and protect the quality of life of their residents. We've been asked several times by people if we would recommend Atria Riverdale and we've responded "emphatically not." The only reason Mom remains there is because of the many deeply satisfying friendships she has formed with members of the resident community and the truthfully high level of caring and commitment she receives from the aids. Her leaving now would be emotionally very stressful to her, but she finds the mismanagement and bungling by the administration at Atria Riverdale extremely stressful as well. Cheech and Chong could do a better job of running this place.

Provider Response

Caring1705

Atria is excellent! The room was pretty and the dining room was very nice. The best about it is the convenient location, the staff was very friendly and nice.

Caring72697050

We lived in Atria Riverdale for a month and moved out to another facility. It was a clean facility. They provided three meals a day, and I think it was OK. The one thing that was a remarkable offense was when I didn't feel good and asked the nurse to take my blood pressure, the nurse said that they didn't do blood pressure there. That was unacceptable for an assisted living facility. The place turned out to be not in our liking because of the level of care they provided to the residents there.

Provider Response

Caring99667850

The Atria was OK for what it has to offer, but it did not have what I wanted. It seems to be a top priority facility. It’s a good facility. It’s clean. The people are clean. The building is clean. There’s no odor. It’s a good nursing home.

Caring97069350

The last place my mother was at was the Atria Riverdale, which I am pretty mad at. They went to the trouble of getting themselves certified for enhanced assisted living by the state, then when it seemed as if she might need to have oxygen all the time they said, "Well, we can't manage that." The reason why we needed to move stated was because they didn't even want to discuss the idea of helping with oxygen. It would have been more useful to me when she was still there, but they were doing seriously badly. For example, I am reminding myself that I still need to talk to them because they continued to charge her, at least a month, after she left. They would charge for when she was in hospital and rehab, and then you had to go back to them and say, "You know what, you overcharged us." They overcharged for all different kinds of things. I was in about six months of contention with their over charges, and I don't think that it has still been rectified. And, whenever I would ask them for a full accounting, they would give me a spreadsheet that wouldn't have a balance column, and they didn't seem to understand the concept of a final balance column, and they wouldn't do it. I understand now that they are in the middle of a renovation of some of the public areas, which didn't need renovation. What really needs renovation is the nursing, which is another issue. They just didn't have enough medical staff nearby. Also, just not enough doctor staff around; there was no doctor's suite at all. My opinion is, for an assisted living facility, you need to have a doctor there a lot, but that was definitely not the case at Atria. The apartment was fine. The food was fine, but the nursing was a big issue because if you don't have good medical staff then you have hospitalizations that are unnecessary.

Provider Response

Rita19

I would really recommend Atria Riverdale to the one who has the money to pay because it was too much for my budget. I couldn't get my loved one there. The facility was gorgeous. The place was very clean. We visited the dementia unit. It was nice. People had their own rooms. It was big. Some people painted and decorated it to their tastes. Most of the people who are there were famous people. There was a lady there; she used to be an actress. She has a picture of when she was young in a horror movie. The gentleman who gave us the tour was nice. The people were very attentive. As a matter of fact, they gave us a baked apple pie from the premises.

caring79244050

Atria Riverdale is the first one I visited. The lady that gave us the tour was very friendly and nice. It looked clean, but old. It's also huge. The dining room was very beautiful, it looked like a hotel dining room, but that's the only thing that's nice. There was one room filled with 29 people, sitting just behind each other. There was one man conducting with music on screen. The people were sleeping and they looked very sick. They could get something comfortable like they're living at home. It's also pricey for me.

Provider Response

rkorny

Atria is like a hotel. My ex-boss, a physician, sort of joked about it's almost like an ocean cruiser, because they've got the facilities there. It's fairly inexpensive, comparatively speaking. There's a restaurant that you can come to during the day, and almost anytime you can get a snack. If you want to go somewhere they have buses that take groups of people to downtown New York. There is a respite nurse on duty at all times, which made me feel fairly comfortable. There's also a big screen TV and there's piano. I went into a lounge area where people are sitting and watching TV and I got into conversations with several people, to see how they like it, just to get information how do they like being there. I also noticed that the people who work there seemed quite happy and would interact with residents.

Atria Riverdale getting steadily worse

We were very hopeful when we had our mom move into Atria. She's been there more than two years and remains there because she has made so many friends among the residents and staff. The care-providers in general are deeply caring and committed to keeping her happy and comfortable. Her aids have been consistently outstanding and extremely capable and caring. Clearly they are under-appreciated and treated with disrespect by management. While the care-providers do the "REAL" (and often nasty) work, management regularly implements new policy changes that make their work more difficult. Now, suddenly, care providers are no longer allowed to give out their charge's medication. Rather, the resident must go down to the nurse's office to be medicated. OUR MOTHER WAS MIS-MEDICATED, given the WRONG MEDICATIONS at the nurse's office. If it hadn't been for her aid, this would have gone unnoticed. Did they thank her? Did they interact with us? No. They simply tried to sweep it under the rug. The food is also pathetically bad. Frequently they run out of staples like orange juice, coffee, or eggs for breakfast and mom has to order in. Often they run out of food at dinner as well. Luckily mom keeps her refrigerator stocked, but at Atria's prices she shouldn't have to. There is also no allowance made for people who are NOT kosher or jewish. They are forced to eat kosher foods and during the high holy days mom's non-jewish friends have often gone hungry or been forced to eat out. There are THREE kitchens in the facility. Something could be done to provide for non-kosher residents, even if it were as simple as pizza ordered in and served in one of the other dining areas. Management is unresponsive and disorganized. We have trouble being connected to the right person when we need to, and they often don't know what they're talking about and clearly think of their residents as commodities rather than persons. Changeover is very frequent ("chronic" is the word) and we are rarely informed of policy changes or certain important decisions we should be CONSULTED on since they immediately effect our mom. We are realizing we need to be much more proactive in order to keep our mom's quality of life acceptable. Housekeeping is adequate and erratic - no better than that - and mom had underclothing supplies STOLEN from her apartment. Activities are also chaotic. The daily activities calendar is often wrong, and events scheduled don't actually happen or are poorly run. Now, suddenly, aids are no longer permitted to stay with their patients during activities. Road trips have been cancelled many times because they were mis-scheduled for days when residents couldn't actually go due to religious observances. Transportation, although provided for free within a five-mile radius has often been unreliable, late, and the previous driver surly. We chose this Atria because of its location, the need to find someplace quickly, and because of a positive first impression it has failed to live up to. We were even sent home with a delicious apple pie we were told was "baked on the premises." It was NOT, and we haven't seen it in the resident's dining room since. All in all, a very disappointing experience. We would move mom out tomorrow but we fear it would be too unsettling for her now that she's made so many friends. But we may be forced to anyway as our frustration level grows and grows.

Provider Response

Yvette4

I wish I could afford Atria because this place was gorgeous! From their corridors to their restaurants, it looked like a five-star hotel. They have a mini café there where patients can go and it was the cutest little thing. There were beautiful restaurants there where everyday they change their menus. They also have beautiful rooms. Their one-bedroom small apartments have their own bathrooms, little bedrooms, little living rooms. They were very small but they looked like a room from Hilton Hotel. This place looked happy. They have a movie room and I was able to go in and saw some of the elderly patients watching a movie. They even have a community room where they have their patients visit once or twice a week and have "conversations." Like two or three times a week, they'll start a conversation, e.g., political conversation, to get their minds going.

Marna Halpern

My mom is at Atria and she's very happy there. They have activities like music concerts, crafts, movies every night, different kinds of games, mind exercises and field trips. They have different sizes of rooms according to price. You can have a very small studio or a very large one-bedroom apartment. I think the people that work there are wonderful. They are very warm and engaging. However, my mom sometimes gets frustrated because sometimes there is something she needs in her apartment or there is something not working and she has to ask several times. But our experience has been pretty good and my mother loves the food.

Dedicated God-daughter

We visited this residence and were warmly greeted by our tour guide. We were offered tea/coffee and something to snack on upon our arrival. We spoke briefly about my Godmother and why we were visiting Atria as a possible residence that could provide a warm encouraging environment as well as provide medication management. We had the opportunity to look around before being shown Studio, One Bedroom and One bedroom Deluxe apartments. We visited the dining room and very briefly chatted with residents. We were shown the vast activity calendar and had the opportunity to be introduced to staff members. They indicated that they enjoyed working at Atria and were sure that our loved one would enjoy living at the Atria. There was the opportunity to travel in the elevator with residents and family members. There was an aura of happiness and calm. The residence was clean and we left with the feeling that our Godmother would enjoy and flourish at the Atria. This was also a residence that I would consider living in because there is independent , assisted living and continued care available in this community. We left placing Atria at the top of our list of strong possibilities. We received a warm thank you gift just prior to our departure on a rainy afternoon.

Sussanna

My grandmother has been at this facility for a number of years. We have seen many changes over time and they are mostly negative changes. There is a high turnover of senior management. The executive directors come and go. Recently, a lot of other staff members left or were transferred to other facilities. Thus, no one is accountable. The dining room has no permanent supervisor. The dining staff is often surly and impatient with the elderly residents. The food is mediocre. As the Atria becomes more "corporate", it has begun to nickel and dime the residents for many items and has become stingier with cleaning, linens, etc. They have become a regulated assisted living facility and I understand that they are following certain guidelines, however, some of the humanity that used be present, is lost. There is a colder feel to the personnel. The nursing/ aide care is also a major problem. Residents are being told that those who need health aides must go "on service" with the in-house group. We are familiar with some of the aides that have been hired and do not find them competent or caring. Another issue for the families is that there is no forum for family members to compare notes and discuss issues that they have in common which would need to be addressed by management. My grandmother pays quite a lot to be at the Atria, but there a many issues that are not satisfactory.

Provider Response

Madelin1

Atria Riverdale is a very nice place. The staff is excellent. They got three meals a day plus a snack bar that's open 24 hours. They provide assistance as needed. It's the right place for my mother-in-law.

Richard30

My mother is already in Atria Riverdale. I chose this facility because of their pricing, the proximity to my residence, the cleanliness and the facility management. In general, I'm very pleased with them. Everything is very efficient, very well-organized and very diversified. The room that she is in is considered a one-bedroom apartment but it really is like a large studio with a divided wall. They have many activities for their residents. They have arts and crafts, poetry readings, trivial pursuit games, and dominos. They also have movie every night. They also got chair aerobics and stretching exercises. This facility also provides car service that takes the residents to a local senior center, the YMCA and to mass every Sunday morning. I have had my lunch there and I would have to say that their food is fair to good. It is not restaurant-quality type, although it is a kosher facility.

eroshevsky

Atria Riverdale is a very luxurious place. I had lunch there and it was wonderful. The person who showed me around was very nice. They even gave me an apple pie to take home and I was very enthusiastic except that when I got home, I figured out that I couldn't afford it.

maryatria

The food is often spoiled, looks unappleaing, smells, undercooked, overcooked and hot food, served cold. Although about 90% of the waitstaff tries very hard to please, the dining staff keeps getting cut and service takes an extremely long time. Tables aren't set timely and often lacking equipment, which makes service even longer. There is no one to deliver if you need room service - although this an offered pay per use service, there is no one to do it. The housekeepers do as little as possible. Lose your laundry? No big deal. They will give you someone elses. The always changing administration is totally non-responsisve. The general staff is helpful and caring. There is a decent variety of activities. As a whole, the place is disjointed, disorganized, understaffed and overwhelmed.

Provider Response

Caring2363

Atria Riverdale was becoming expensive with a rate of US $4,000 per month. I am not very happy because they have gotten diferent executive directors over the past 2 years, and nobody seemed to last a couple of months. The satff was nice, but the services were not. Housekeeping was atrcious. They never came to clean the room when they said they would. It was an apartment building but it was very old. The rooms were small and simple. The activities were okay and the food was average. But they don't get enough salads and vegetables. They give potatoes and things that are unhealthy.

Provider Response

kotmekot

Friendly staff all the time. Sometimes the elevators smelled unsanitary, but overall they were good.

pedro abreu

The Assited Living Home was great for my grandma. She felt happy and safe in the home with good assistance at all hours! When we went to the faculty to visit, I was suprised at how beautiful her room was, it looked like a hotel suite.! I was very jealous but happy she was ecstatic. The assistance and support speak my grandma first language, which will understand her concerns and comments. The price is also not to expensive and is good enough for my family to afford. I am more than proud my grandma feels happy, safe and comfortable at this luxury home. I recommend to all seniors in help or in need! The people who assist the seniors will be right at your door before you know it, either because you need company, help or feel discomfort. I do recommend Astria Riverdale to all seniors in need in the Bronx! There no better offer to take.

Mockingjay

This facility was absolutely perfect for my grandmother. We couldn't really find a decent place to put her because the either costs were too high or she just didn't like the place. She's very particular about these things and where she stays. But anyway, this is a wonderful environment, the rooms are wonderful, and it's very affordable. My only gripe is some of the staff members can be rude to the visitors. I don't understand why. Sure, I understand if you're having a bad day, but you should at least try to remain professional since you're at work. I believe if some of them work on this, I would rate this 5 stars. So all in all, I would definitely recommend this place for your elderly. Just be wary of the grumpy staff members.

Provider Response

CeasarS

This Assisted Living Facility was the perfect fit for our dear Grandpa. We searched everywhere for a suitable assisted living facility for him, but ran into many problems. Some high-brow assisted living facilities were too expensive, and others had no Spanish speaking residents and/or workers. We wanted our Grandpa to feel comfortable and free to speak in his first language, so we brought him to this Bronx Assisted Living Facility, Atria Riverdale. The employees are very kind and there always seems like there is something to do for our dear Grandpa.

Home Health PT

The Atria is one of the first assisted living facilities established in the heart of Riverdale. I have been able to come and work with different patients who are residents here, a few times and through the years their standards had never change. They have a very nice , feel at home ambiance throughout the bldg. The staff and personnel are all helpful and pleasant. Most especially I find the people who lives there very happy and satisfied. They also have a specialized memory care unit that cares for your loved ones who are diagnosed with dementia. The care is exemplary and the place is worth looking in to.