Brookdale Pittsford

James M

Brookdale was a great choice for my brother. He is no longer there but not by choice. Our whole family got close with many of the staff members especially the little activities gal with blonde hair Sady. She was always with my dad and watching him closely while giving him reasons to leave his room when in his moods. The room he was given changed a few times but he did well with the changes. The front desk people always let me in without waiting. I liked that my brother had friends to talk to and...

Mark

My dad was at Brookdale Pittsford. The facility was newer, and it had better maintenance. They should not have placed my dad there. They should have suggested assisted living because their resident population does not know who they are or where they are. My father is not that, so that was a poor placement. The experience was not smooth. They have great staff and facilities. It's physically beautiful. The staff members were caring and good. They know what they're doing and do the best they can. T...

Annie

We liked Brookdale Pittsford, and we are hoping that we can get my dad in there. One of the main reasons we liked it so much is that they use the Clare Bridge approach to dementia or memory care, which is very personalized. It treats everyone as an individual, and they do a lot of things that just seem perfect, like keeping the same daily routine, even on a Sunday, having exercise in the morning, and everything at the same time. That's so important for people with Alzheimer's. I like that they h...

Jill

My father is at Brookdale Pittsford. He's doing so much better. He's walking so much better. There are people for him to sit with. They have music and do games. They're having a little open house. The people that work there are just wonderful. They're so nice. His room is just like a little studio. It was furnished. They gave him a regular sized dresser. He's got a decent size window to look out, his own bathroom, and just a small closet. There was music therapy, bingo, and exercising. Once ...

lack of care

My dad's short time as a residence of memory care was filled with inadequacy. He was never properly dressed. His hygiene was not properly attended to. His room was dirty, laundry lost and there was never a garbage can. Other residents typically wander around dirty or with one shoe, or with no shoes. After our first "care conference" of 30 days, they attempted to raise our cost by $500.00 saying they hadn't properly assessed his needs or "level of care". Imagine giving yourself a raise for ...

Provider Response

DH

My mother-in-law is in Brookdale Pittsford. We've been very impressed with it, and she seems to be thriving there. They have a lot of activities, and she's made friends. There's a lady there that's become really good friends with her, that takes her hand and takes her everywhere. They bring in music that she really likes. It's very homey and the people are very nice. She's gained weight and doing very well there. They take her to all the activities. She doesn't always participate, but she stays ...