Penfield Place
1700 PENFIELD RD, Penfield, NY 14526

Featured Resident Review
5
|
July 15, 2024
Clean, attentive, caring place. I'm surprised by some of the other reviews but perhaps they changed management since then. My mom has been in rehab at Penfield Place for over a month, and from day one I was surprised and impressed by the true caring by the nurses, CNA and therapists, social worker, and other staff; the attention and quick response time; and overall care for my mom. I visited her every day, often more than once a day, and not once did I find her sitting in a wet bed (so common at many senior care places), or not appropriately dressed for the time of day, or otherwise not cared for. Mom is largely incontinent, and she was always clean and dry, as well as her bedding. The physical and occupational therapists are excellent; nurses knowledgeable and caring; and the CNAs and other staff are all excellent in their work. To reach Mom's wing, I had to walk down the LTC wings, and unfailingly, every time I walked down the halls (and I came at different times throughout each week, including late at night), there were staff taking care of the permanent residents, talking to them by name, encouraging them and helping them. I was impressed. Continually. We had a horrible experience 2+ years ago at another facility (I won't say the name, but the initials are AM), it was so bad I filed a complaint about that facility. Penfield Place is a breath of fresh air, a total 180 from that other place. Thank you, everyone at Penfield Place, for making my mom's and my experience so wonderful and reinstilling our faith that there are people out there who actually care for the elderly and want to help them live their final years with dignity.
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About Penfield Place in Penfield, New York
Penfield Place Nursing & Rehabilitation, located in Penfield, NY, provides skilled nursing care and short-term rehabilitation services. The community offers private rooms, designed to ensure a comfortable and personal living space for residents.Rooms at Penfield Place are equipped with various amenities, including an emergency response system and WiFi/Internet access. The community features shared common areas and communal dining options, which encourage social interaction among residents. Additionally, there are organized activities and programs, as well as facilitated field trips and outings, to keep residents engaged and active.Penfield Place supports the health and well-being of its residents through a range of services. Physical therapy and occupational therapy are available for those requiring rehabilitation. General transportation services are provided for convenience, and a nutrition specialist is on staff to assist with dietary needs. The community also offers ambulatory assistance, social activities and events, salon services, and spiritual activities and programs, creating a well-rounded and supportive environment for all residents.
Reviews of Penfield Place in Penfield, New York
2.2
(10 reviews)
Facility
2.4
Staff
2.2
Food
1.8
Activities
2.8
Value
2.3
Gaudi882
1
|
January 16, 2025
The rooms & furniture are old, worn & in need of TLC. They are uninviting and are shabby. The staff & therapists are geared more for a nursing home & not a rehabilitation facility . I mistakenly thought that a facility in Penfield would provide a level of care that it did not. The physical therapy, although adequate, did not meet my expectations. I could perform the necessary physical therapy at home as well as in this facility. Some of the staff seemed concerned but a number were disintereste...
Mom’s Daughter
1
|
September 18, 2024
Penfield Place is an old and run down facility. Once inside you cannot escape the sickening urine odor that permeates the entire facility. Worn, dirty rugs, gloomy and dark resident rooms. Very worn furniture. Little fresh air circulating throughout the facility. The food is poor. Who feeds the elderly chipped beef and chicken nuggets? Or extremely sour, unsweetened canned apricots? An abundance of cheap, processed foods. My family member lost a significant amount of weight while in this facil...
mmod8
5
|
July 15, 2024
Clean, attentive, caring place. I'm surprised by some of the other reviews but perhaps they changed management since then. My mom has been in rehab at Penfield Place for over a month, and from day one I was surprised and impressed by the true caring by the nurses, CNA and therapists, social worker, and other staff; the attention and quick response time; and overall care for my mom. I visited her every day, often more than once a day, and not once did I find her sitting in a wet bed (so common at...
roc_caregiver
1
|
June 11, 2022
Ignored the calls for help from my very much in pain grandmother. Ignored that she was to be given pain meds on a schedule. Every time I arrived she was crying out loudly in pain, I could hear her down the hall and so could they and they ignored her. Took a hospice nurse coming in to get them to give any proper care and even then it wasn't enough. Gave her solid food she not only couldn't eat but was a choking hazard over and over, not correcting their mistake. Took out her hearing aid and mispl...
justin22
1
|
October 30, 2021
This place is a joke, find another nursing home. Horrible staff, with horrible attitudes. They neglect residents for hours on end, leave them in wheelchairs all day long in wet undergarments and also overnight in bed with soiled or wet undergarments. They hide their horrible service well.
Leonard213846
5
|
March 6, 2017
Penfield Place was closer to us, so we can get there anytime we wanted to. They have on site activities, like bingo and music, and provide three meals a day. They usually provide transportation, but they have a doctor right there at the home and a visting priest. They have different functions. They have laundry and meals and bring my mother her snacks. The staff is very helpful. They help her go into the bathroom, and if she needs assistance, she just presses the button.
Larry001
1
|
September 8, 2015
What a terrible experience at the Penfield Place. They claimed to be a rehab center but was just a old dumpy nursing home. Facility was dark, with dirty floors, out dated beds, furniture and equipment. Strong Oder smell through out the facility. Food tasted like government surplus, with a lot of residents complaining of terrible meals and not eating. Administrative staff was rude and aids where not help full at times to residents.
lb71
1
|
September 2, 2015
My mom was placed in this facility for her rehab on her broken hip. My immediate reaction to this place was not positive. The rooms are very dark and uninviting, halls crowded and dirty. The social worker was abrupt even from day one. My mom wasn't even off the gurney from her transport from the hospital and she was asking for paperwork to be signed and her medical cards. The food was less than adequate, I saw my mom every day and always asked her about everything. She ate because she needed t...
kbi451
1
|
August 28, 2015
My mother in law was admitted to the Penfield Place for rehab after a fracture. Although she experienced adequate care during the day, the night staff often did not answer her call bell and ignored her requests for assistance. One night, family showed up at 2am to find staff sitting at the desk while my mother in law's request for toileting went unanswered. When these concerns were brought to the attention of the home's administration, we were met with opposition, especially for the facilities s...
JUDYO
5
|
July 27, 2011
Penfield Place is a 40 bed Senior Care Facility . The staff is caring, considerate,knowledgeable & attentive to all the clients they care for on a daily basis. My Mom was there for rehab in 7/10--after a terrible fall which broke her collarbone & several ribs. The staff kept me up to date on her progress even when I could not be there. I am certain that the care she recieved at Penfield Place facilitated her ability to return home with me after only one month. I would reccommend Penfield Place t...
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Medicare
Health
4.0
Overall
5.0
Quality
5.0
Staff
2.0
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