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Featured Review
5
|
January 10, 2023
My wife is in Brookdale Niagara. This was the only place that I toured, and I liked it immediately. We chose it because she required memory care. She had been wandering and she just could not be left alone at any time in the house. It's just for her own safety. The staff is very caring and very upbeat, friendly, personable, and genuinely interested in helping all the residents. I did not get a chance to check the food. I'm not allowed to eat with the residents due to health concerns. We wear masks if we go to visit, but the residents do not have to wear the masks. If I wanted to eat with them, I'd have to eat in a separate room. There are activities scheduled throughout the day. They publish a schedule for what's going on every day. The rooms are very clean. The hallways are very well-maintained. The place is very clean. I was very impressed. I had asked for prices from other places, and I think it's a good value.
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About Brookdale Niagara in North Tonawanda, New York
At Brookdale Niagara we know that memory losses due to Alzheimer's disease and other forms of dementia are progressive and residents' needs are continually changing. That's why we provide balance in our residents' capabilities, personalities, and preferences to create daily routines that enhance their spirits and increase their sense of purpose. We believe the amount of satisfaction our Alzheimer's and dementia care residents receive from the tasks that fill their days goes a long way to maintaining their sense of purpose and overall satisfaction with life. An integral part of this is our promise to encourage each resident to find Daily Moments of Success. To help our residents achieve these moments, our associates receive the tools and training needed in such key areas as specialized dining and the ongoing monitoring of healthcare and behavioral needs, to name a few.
We provide Alzheimer's and dementia care residents with the lifestyle, housing, and services they need in comfortable surroundings combined with the amenities, programs, and care to help stimulate recognition, recall, and wellness in a safe environment. Through years of caring for individuals with dementia, our professional care staff has learned to create optimal surroundings and approaches to care. Familiar environments that our residents have enjoyed throughout their lives are recreated to help them feel reassured and comfortable. The Alzheimer's and dementia care programs at Brookdale Niagara are built to embrace, not restrict our residents' desire to wander and to provide a sense of belonging.
To learn more about this provider�s license and review other available state reports, please visit:
New York State Department of Health Adult Care Facility Directory
Services and Amenities of Brookdale Niagara in North Tonawanda, New York
Aquatic Amenities
- Hot Tub Spa
Outside Amenities
- Garden
Dining
- Guest Meals
Specialized Staff
- Nurse on Staff (Part time)
Languages
- English spoken
Financing & Payment Options
- Accepts Check Payments
- All Inclusive Rent
- Financial Guidance
- Home Sale Assistance
- Private Pay Accepted
Additional Amenity Information
- State Licenses: 500-S-002
Costs for Brookdale Niagara in North Tonawanda, New York
Memory Care
$5,712
Starting Price
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Reviews of Brookdale Niagara in North Tonawanda, New York
4.3
(24 reviews)
Facility
4.6
Staff
4.2
Food
4.0
Activities
5.0
Value
3.7
Reviewer122922A
5
|
January 10, 2023
My wife is in Brookdale Niagara. This was the only place that I toured, and I liked it immediately. We chose it because she required memory care. She had been wandering and she just could not be left alone at any time in the house. It's just for her own safety. The staff is very caring and very upbeat, friendly, personable, and genuinely interested in helping all the residents. I did not get a chance to check the food. I'm not allowed to eat with the residents due to health concerns. We wear masks if we go to visit, but the residents do not have to wear the masks. If I wanted to eat with them, I'd have to eat in a separate room. There are activities scheduled throughout the day. They publish a schedule for what's going on every day. The rooms are very clean. The hallways are very well-maintained. The place is very clean. I was very impressed. I had asked for prices from other places, and I think it's a good value.
Lindsay
5
|
March 27, 2022
My mother didn't get to move to Brookdale Niagara because she passed away earlier this week, but it was a great facility. They were very accommodating. It had nice amenities. It's perfect. I was really looking forward to it. It was gonna be a good fit. They're lovely. The staff didn't even get the chance to meet my mom and they were already very upset that they didn't get to meet her. They were very caring and I think that's fabulous. They were so sorry to hear I had moved some of her stuff in because she was getting ready to move in, and they were very accommodating helping me get her stuff out. They're topnotch. The menu had a good variety. The room was on the smaller side. It's a smaller community, but it was very nice and very personable, perfect for what she needed. I would feel very safe leaving my family member there. They're very accommodating. You don't have to worry at all about your family member. They're very well taken care of.
Louise Z
1
|
December 23, 2021
Horrible experience. My mom was here for 16 months. They overcharged her when moving in and tried to overcharge her when moving out. They Lost numerous articles of her clothing including an expensive winter wool coat, Laundry ruined her $150 wig by putting it in the washing machine--not once--but twice! Sent mom to the hospital twice unnecessarily--doctor there said nothing was wrong and she shouldn't have been sent by ambulance. Gave hospital and ambulance mom's old insurance info--which they didn't correct until I notified them several times. Mom fell over 15 times. When we picked mom up for church, she had crumbs all over her face and had had an accident in her pants. When we picked up mom for Thanksgiving, she had on another resident's pants which were 2 sizes too big and old man socks on. Mail addressed to me kept coming with an incorrect first name. In 16 months, Brookdale Memory Care Niagara had 3 Executive Directors, 2 Activity Directors, 2 Business Managers, and 2 Health and Wellness Directors. There was absolutely no continuity. Lastly, I was supposed to receive a Care Plan within 2 weeks of mom's moving in. I didn't receive it until I requested it 3 months later, and it contained incorrect medical information. I could go on and on. There were a few people who were helpful: Angela and Brandi in activities and Debbie, the nurse. They were the only go-to people there.. Please do not subject your loved one to Brookdale.
Provider Response
Pam
5
|
February 2, 2020
We visited Brookdale Niagara. It was a beautiful and very nice place. They had apartments, but they were not affordable for my mom. I looked at a one-bedroom with a living room and kitchen. The staff member who assisted me, Debbie, was very competent. The place was gorgeous, and what they offered was beautiful.
Jean
4
|
June 5, 2019
Brookdale Niagara was OK, but people were just sitting around doing nothing or maybe it's just the time of the day I went. The staff was fine. It's all one unit, and the rooms were fine. They had two-bedrooms, too. They had a library and an exercise room.
very happy family finally at peace
5
|
April 1, 2018
The rooms are beautiful and the community is spotless. Warm and friendly staff. The kindness we have been afforded and the tender hearted care is so appreciated. Thank you for taking care of our dad. We are so grateful. This little campus is a gift to families and our loved ones with memory loss.
very satisfied family
5
|
November 9, 2017
This little community has been delivering great care in Wheatfield/ North Tonawanda for 17 years. We were so happy to find this place. Our Aunt seems so happy here. The care associates go above and beyond for the people who live here and the families. While we toured six places, Brookdale Niagara was our final choice. We all highly recommend the care at Brookdale Niagara.
Happyfamily no worries finally
5
|
August 17, 2017
Incredible community with loving care. We are so lucky to have found this place.
Cadyv man
5
|
July 26, 2017
You feel the love almost immediately. We are incredibly grateful to this community and the care in each of the two communities for that matter. Our Aunt originally went to the Assisted Living/Enhanced Assisted Living Sterling House before her memory loss progressed. There is no place in the world I would trust as much as Brookdale Niagara. Excellent service and communication. Thank you!
Cadyv man
5
|
April 18, 2017
My father lived here and I was extremely happy with his care. Hospice came in at the end and dad passed away peacefully. From the very beginning I was shown kindness and respect. They were all so helpful and I am grateful for the excellent service provided to our family. I highly recommend this campus.
dover family
5
|
April 12, 2017
The best memory care community in the area. We found that this facility is defiency free. It has a pristine reputation and after seeing how they are caring for you dad. it makes perfect sense. Everyone is very kind. I smile each time i leave knowing that our dad is excellent hands.
happy family members
5
|
March 17, 2017
We toured and just had an assessment done for our mom. Looking so forward to having her here. The staff and the Marketing Director have been incredible !
felt like home
5
|
March 6, 2017
Best care around. This is a small one story, loving environment. We searched online and in person and found Brookdale Niagara Memory Care to be the best in all categories. We highly recommend this plAce. It is beautiful inside and the grounds and courtyards are so well cared for.
nurse who knows
5
|
February 26, 2017
Beautiful community. My best friends dad lived here for two years. I highly recommend their care. The staff and nurses were very attentive to his needs. We visited at all different times and found a sense of peace every time. They really know what they are doing. In the end hospice came in and Richard passed in his "home" with all of us around him. The managers and caregivers were simply incredible. They all took turns sitting with him nd comforting all of us. I believe that the care at Brookdale Niagara is unmatched anywhere. I work In healthcare and have seen most of the local senior care facilities, the place is the best. You will feel completely confident in the care here. It is a beautiful community as well.
Tom Clark
5
|
February 21, 2017
We were very happy with our visit. The tour was great. We had a chance to see an activity with the residents. The interaction with the staff and those living in the community was heart warming. What a lovely option for our Aunt Ruth.
Judy480054
1
|
November 25, 2016
My mother was in the memory care unit of Brookdale Niagara for 12 days. She fell twice and got pneumonia. I was very misled as far as cost goes, and there was no incidence or talking about any extras. Everything they do for these people cost extra; even giving my mother Ensure once a day cost $160 a month, and her medications were $500 a month to give to her. The bill went from $5500 to over $7000, and I was never told about these extras. Their grounds and the workers and aides were nice. It was the upper staff who misled me. My mom just needed more care than they could give her. She had fallen and broken her shoulder, and she couldn't eat well. Lots of times, they would just put her food in front of her, and after 45 minutes, they'd take it away. She was very neglected. If I knew anybody who's going to send their mother over there, I'd tell them no. Don't do it. Regular assisted living is fine, but the memory care was neglectful. They left her sitting in a room all day.
Provider Response
Ruth056246
5
|
May 29, 2016
Brookdale Niagara was very nice and very clean. The residents seemed to be very comfortable and very relaxed, so it was a very nice place. The staff was very friendly and very knowledgeable about the things that patients need. The dining area was very clean, but I did not see any food. I toured this community for my husband.
Frank120833950
4
|
April 14, 2016
Brookdale Niagara was very nice, well kept, and clean, and did not have that institutional smell. The staff was very friendly, professional, and informative, and the residents seemed to be well-cared for. There were activities going on while I was there.
Sandra99422150
4
|
December 10, 2014
Clare Bridge of Niagara was a beautiful home, but it was assisted living, and my husband was not suited for assisted living because he couldn't take care of himself. They had a dementia unit in it, but it wasn't a secure unit. When I went there that day, I was supposed to have had an appointment, and when I got there, the woman I was supposed to see was not there, and they didn't know about the appointment. They called her, and she was on the boulevard. She came back and talked to me, and she was very hasty and a little intimidating to me, which I certainly didn't need. The home itself was beautiful, but I would not have suggested it to anyone. They had a beautiful dining room, and the people seemed like they order from their menus at the table. I think the price was reasonable, and it was more like home.
Dominic1
4
|
March 28, 2014
My girlfriend's father is at Clare Bridge of Niagara. It is a facility where residents can't get out. The care is very good. He is happy there most of the time. The food is good. I ate there with him tonight. It was very good. We had sandwiches, dessert, and coffee. They were very tasty, good food. They have many activities there. At a certain time every day, they have excellent activities. They are usually around 2:00 just before or in between supper. They have a large room where they watch TV. They have various private living rooms so that if you want to visit, you could visit with them privately. This facility was very up-to-date and modern. It is fairly new. Everything is well taken care of. It is also very clean. The staff is on top of everything. They are very good personnel. Most of the help is fine, but a couple of the girls there are too matter-of-fact and pushy with the people. Overall, it is an excellent place.
Edward5
4
|
April 23, 2013
Clare Bridge of Niagara is a newer facility. It's very neat and people were very friendly. When we came in, a guy sat us down and we went over what we're looking for first. Then he came up with what they could offer. They gave us a tour, which was great. Everything was there but again it came down to the bottom line. It's $5,000 a month and if you want medical with that or assisted living, it's another thousand. It's $6,000 to $7,000 a month and they wanted a year upfront, you'll have to have it in a bank. It's a place where I know my mother will be treated well. You sense that when you walk in there it's a caring type of organization and people really wanted to work with the people who were there. They have schedules, functions and buses that take people shopping. They do have a plan to prevent boredom which is to me the biggest problems in these homes. I'm with a group of people who have parents who are about the age that goes to these facilities and we bring papers and compare. I've told them about this and they've gone through it and some are just starting to. Getting the information was very helpful and that's where we're at. The patients' faces there show they're happy. You could tell. These people are taken care of and they're smiling, and when you walk up to them they'd say hello to you. It's a relaxing place which is a very important thing.
FabulousGlitz
4
|
March 10, 2012
My grandmother was here with her altzheimers and they took wonderful care of her. The facility was clean and everyone was extremely friendly. They made sure she got her daily exercise which she actually looked forward to, and she got her medicine on time every day. They checked on her constantly to make sure she was happy. She made some friends there and she loved the interraction during meals. The food they had was specifically for her and there were quite a few staff members who made a huge impression on her. I would highly recommend this facility to anyone with dementia or altzheimers or to a family member seeking assistance for their loved one.
copperdog
5
|
January 11, 2012
My mother was a resident at Clare Bridge for approximately 18 months before her passing at the facility in late 2010. I cannot say enough wonderful things about the caring, compassionate, loving, efficient, caregivers at Clare Bridge. They not only took excellent care of our mom, but they were also caring friends who became a part of our own family. They kept us informed, communicated with the doctors and pharmacies involved in mom's care. The activities at the facility for both residents and family are beyond any I have seen at other facilities (I have three aunts living in other local facilities.) It truly became home for my mom and she flourished there in the final years of her life. I would highly recommend Clare Bridge of Niagara and Sterling House to any family searching for the best possible care for a loved one.
Tom Jackson
4
|
July 31, 2011
As a man who is getting up there in his years, I have made a good deal of friends who are forced to live in Assisted Living Facilities for reasons outside of their control, and have consequently had a lot of experience with the quality of different Assisted Living Facilities. My friend Charlie is a resident at Clare Bridge of Niagara, an Assisted Living facility in North Townawanda, and I was very pleasantly surprised to see he was very well off in such a lovely and efficient facility. It is all too common to see staff neglecting their patients, especially when it is their specific job to be treating them like they were personal friends. A polite nurse walked by as Charlie and I sat down in their delightful little lobby enjoying some complimentary coffee for visitors and joked around with Charlie; he called her by her first name. I would definitely recommend Clare Bridge of Niagara to anyone looking for an Assisted Living Facility that will take responsible and honest care of their loved one.
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