BeeHive Homes of Rio Rancho 2

Monica

BeeHive Homes of Rio Rancho 2 was an actual large home. They had a staff ratio of 1 to 7 and the whole home only had less than 20 people. There was a lot of staff, and the ones we talked to were very friendly, but I didn't see very many of them talking to the residents. They were just talking to each other. The place wasn't dirty, but it wasn't exactly as clean as it could be. The rooms were much smaller and they did not have gates on the fence going to the backyard and it just wouldn't have worked for my mom-in-law.

MC-77

I have to agree with the review the administrator is hard to get a hold of and if you do she is argumentative and can be rude most times and not just to family but I have seen it towards the staff as well. But the staff at Beehive are wonderful kindhearted people, there are a couple complaints about one male night staff. Rooms are good sizes. They have their own bathroom, cable tv in the rooms( bring your own tv ) and can hook up a personal phone for them if cellular isn’t a good option for them. The open area where residents all come together is very nice so they have the option to watch tv out there as well if they didn’t want to be in their room. Food is well balanced the facility always seems peaceful and comfortable everyone is always happy.

Esther

I found BeeHive Homes of Rio Rancho 2 to be a very nice place. It was very clean. The people were very friendly. The director was very informative. It was a small community. They only have about 15 people there, and I liked that. It seemed very well-organized. We really liked it. It seemed like a good place. The people were engaged in activities. Everyone was very friendly. We didn't have a meal there, but the cook gave us cookies. They had baked cookies, and he wrapped them up and gave them to us. I saw the rooms. They were normal sized rooms. They were not too big and not too spacious, but they were a good size. At the time, they were having an art activity and were coloring.

Star1977

Most of the staff are great and truly caring. Administrator is hard to communicate with and can be very rude and condescending . It’s a clean facility food is good rooms are decent sized the common area is big. My relative enjoys it there.

Samala

My mom is currently at BeeHive Homes of Rio Rancho 2. What I like most about it is that it's very close to where we live, our family and my brother's family. It's right between our two homes and within a ten-minute drive for either one of us to be able to come visit, check her out, and hang out with her. It's got an open floor plan, which is nice. It's a very small facility. I would say it doesn't have more than maybe 12 or 14 patients who stay there. But the Beehive Homes, to me, doesn't provide enough stimulation. It's nice and all, but most of the people who are there are elderly. A lot of them have Alzheimer's, but not all of them, and a lot of them are bedridden or just really old and not doing well. They didn't have any room in memory care facility when I was looking for her to have a place to go, so she's just in the regular one. She was getting ready to get out of the hospital and they had to find a place for her to go, and this place worked with me and had a room for her. They were very kind and very accommodating, but they don't really do much with her. She just sits there, and she's absolutely bored out of her brain. They've been kind and working with her though. I know they aren't specifically memory care, but they know they have Alzheimer's patients, and they don't have the door to get in and out. You ring a doorbell to get in, but I'm kind of wondering if you couldn't just walk in, because I know when I walk out the door opens and there's no alarm. They don't have a lock necessarily that they put on that would keep people from leaving. You got Alzheimer's patients, so that's not a safe situation, and that really concerns me. I know the nursing staff is trying to work well with her, and I knew that the chef is really great to her, too. He's helped with getting her food and stuff because they all have different levels of being able to eat things. The staff is a mixed bag though. There are some staff there who are very attentive and very on the ball, but then there are some who are not. In fact, I've got a situation going on right now where I had turned in her orders from the doctor for her new medications. I gave them to this gentleman, and she's his responsibility because he was a weekend guy. I put in her orders, put it in her files, and put her medicine in. I found out yesterday that he doesn't know where he put the paper. He put it on the desk and they disappeared. So, she's not been getting her medicine, and I'm really upset about that because she needs the medicine. I'm not too happy with them, both with the safety thing and the fact of not giving her medicine. She's here to be helped and to be safe, and they aren't doing a very good job of keeping her safe. There are a few there who are really excellent and who seem to go out of their way to try to help. There are also a few who are just kind of not doing their job. Some of them are very young, and I was worried about that when I was looking to take her there. Be aware that there are a lot of young people who work there and nothing wrong with that, but experience definitely teaches a lot of things, and a lot of them just kind of seem to treat the patient in kind of like this irate attitude of, "Oh great, I've got to get them a cup of water. Oh great, I've got to do this for them." That's kind of why they're there, because their family obviously can't care for them for whatever reason, and they trust the people there to take care of them with love and care. I was there during mealtime a couple of times, and I was like, "Wow, this is not very nice. I wouldn't want to come here myself personally." The food looks very inviting. It's homemade. They're not bringing in institutional stuff, they're making it there themselves. I can tell that the chef is really trying hard to make sure he provides balanced meals for them. Something that concerns me, though, is that some of the patients are saying they can't eat it, or can't swallow it, or can't chew it. They were supposed to be looking out for that, making sure that they're giving people things that they can eat because they're supposed to keep them alive. On the back, there's not a gate to kind of keep patients in or keep other people out. It's just open all the way around, which seems not very safe for Alzheimer's patients. I didn't notice that when I came and did the tour. It looks different from the outside. If I had realized that I don't think I would have brought her here. I've only seen them do one activity the entire time she's been there, and the staff was hot gluing them little picture frames together. It wasn't actions or exercises or anything like that, it was just more of they literally just sit all day, they don't get up and don't do stuff. I am not seeing them doing much with her. They just pretty much feed them and stick them in a chair. I think these people deserve more than that. I'm not comfortable with it and I'm not happy with the care she's getting. I would give her more care than what they're giving her. And unfortunately, I realize I couldn't, and that's why I had to put her in a facility.

Provider Response

Jennifer

My husband and I were very, very impressed with BeeHive Homes of Rio Rancho. It is assisted living. If somebody moves into hospice or a higher level of care, they have it. Our experience was excellent. The staff was very, very knowledgeable. They gave us very, very good information, showed us room availability, gave us prices, and told us everything that is included. They let us know how they provide their residents with dignity and that was obvious. They allow them to make decisions for themselves and be as independent as they can be. They are taken care of by providing certain technologies to the residents, so that the staff is always aware of movements. If they're fall risks, they know right away if a patient is moving about and needs to be watched because they do make their own decisions. At that age (ike my father - he's going to be 94), they think they can do more than they can do. They want to do it, and they just cannot do it. They put technologies in place so that they're always aware of what the residents are doing as far as motion goes and movement. That way they can be there to help them if need be. This facility was very nice and very clean. There's plenty of room for residents to move around in. There were some residents that were out in the big open area watching TV. There were outside sources that were coming in to take care of a couple of rooms which had been vacated recently. They were making sure that the carpets were scrubbed, things in the room were painted, and ready for someone else to move into. It was very good. We met the cook that also helps with making sure that the residents are safe because he sees them and knows them. He knows to keep an eye on things and on the residents to make sure that if they need help, he can be there to help or make sure that one of the other staff members is there to help. I saw that myself with him helping one of the staff members. He was not just in the kitchen as the cook. Everything was clean. The hallways were wide enough. I could look into the rooms. I could see that the rooms were kept up and that they were decorated according to each resident's needs or desires. We saw the laundry room, the kitchen, and all the areas that were available to the residents and ourselves. It was a nice space that we were able to go outside into. The backyard where they are able to have access was very nice and kept up. I really liked their religious stances. There was religious art on the walls, and they have a strong faith themselves as the managers. I really appreciate that they provide for residents to have that spiritual encounter if they choose to. They allow outside sources to come in (priests, pastors, rectors), if they want to come in and work with individual or group residents. It would be great because I am a Eucharistic minister, and I can take communion and can pray with them in certain ways that are specific to Catholicism. It was something that impressed me that they would be very open. They could use that service of coming in and giving the residents some kind of spiritual uplift or spiritual rituals or practices. I was impressed that they were small community residences. They have between 5 and 8 persons within their community. The three homes that we visited were all clean. We could see that they had space and activities available.