Laurel Circle

Jeandw

Our Mom has was in the Independent section and she had a series of falls and ended up in the nursing section months ago. We have been waiting for her to get her own room, so we can put her own things in the room and remind her of her life and how much she is loved. We keep hearing that there is no room for her. BE AWARE - this entity has changed management companies and they have been non-responsive to our pleas. They fired their regular workers and go people who don't speak English as a first language and don't have our values in caring for the elderly. This is about money, it's not about caring for your loved one. We are trapped here because you have to buy into the facility and that's just cruel. We advise against using this facility as a continuum of care for any reason. Look elsewhere.

Paul

Arbor Glen didn't have wide enough residents' areas. The rooms were small. The dining room was fine. There seemed to be a lot of activities.

Provider Response

helen853408

The people at Arbor Glen seemed very friendly, very helpful, and very knowledgeable. They served continental breakfast at the bistro, and they also served the main meals. They had trips, entertainment coming in, church services, Bridge, Bocce, and Shuffleboard. I liked the rooms and accommodations, but there was no walking path, which is what I'd like. The marketing person was very nice. They would provide transportation to the doctor's appointments if it is within the vicinity.

Anne233705

Everything was there in Arbor Glen. They had the ability to go shopping. They had buses to take you places. The cleanliness was perfect. It was beautiful. The staff was very nice.

Judy432386

Arbor Glen is definitely clean, and the people we've been working with have been very attentive. The community seems to be like my mother in many respects. They have services for all denominations which is important for my mother, they have activities like bridge and other activities that she enjoys, and she's able to get the apartment that she wanted for the price that she wanted. They're putting in a whole new kitchen for her and update the closets for her. Her apartment is very clean and nice. It's older so they're starting to redo each apartment as they're taking over.

Roberta251882

I’m going to be moving into Arbor Glen. I think they’re wonderful. Everybody was smiling -- e.g., the staff and the people. The rooms were very nice. I’m waiting for one now. The staff was great. I was very impressed. I’ve eaten there several times, and I’ve seen the dining room. It was very good. I really like it. Security seemed good.

magsb

My mom is a resident of the independent housing in Arbor Glen for approximately 8 years. As all residents, she has the option to become as involved or not involved in the myriad of programs/activities the facility offers. She has volunteered on many residential life committees & has been involved in the decision making process resulting in many of the changes. She also participates in many of the programs/activities & has had glowing praise regarding the quality of the speakers & activity coordinators chosen to lead. Many of her friends & most residents find activities that suit their interests & when I visit and pass residents in the hall or glance into the activity rooms, everyone appears happy & engaged. My interactions with the staff, from the administration to the wait staff, cooks & maintenance personnel have always been positive. Room issues are addressed quickly. The dining room & bistro are phenomenal in every respect. I have often told my mom that I would come up for lunch & dinner every day if I could. The food & atmosphere is on par or better then many restaurants I have been to! Over the years, I have seen tremendous & positive changes (too many to list) and these changes have accelerated since the arrival of the new CEO a few years ago. I feel his influence has elevated Arbor Glen to a premiere CCRC! He is very friendly, charismatic & engaging to all residents. It is an uncommon occurrence when visiting that I do not see him somewhere in the building. He listens, answers questions & also conducts frequent residential meetings for feedback which are open to all. My mom has a high regard for his expertise, hard work & commitment he has shown. Personally, the transformation & improvements (again too many to list) to AG are wonderful & have given a sense of pride to most of the residents I speak with. They are proud to call AG their home! In conclusion,,,As a daughter, I am thrilled & blessed to see my mom thrive & be so happy in a place she voluntarily chose to call home! I would strongly recommend Arbor Glen to any retiree/senior seeking a pleasant, comfortable & socially conscious atmosphere!

CWMcA

We feel fortunate to have called Arbor Glen's independent living our home for the past 19 years. Our surroundings are beautifully simple and elegant. The food gourmet quality in both our dining room and our bistro. Our resident-planned activities are stimulation and enjoyable, and visitors often comment on our warm and welcoming atmosphere. Our CEO is unusually accessible and encourages a healthy exchange of opinions and ideas. We feel safe and valued as our daily needs are addressed by a friendly, competent staff. At separate times both of us have needed skilled nursing and have found the care to be first rate. The excellent rehab enabled us to spring back quickly. A special bonus was being under one roof to facilitate daily visits between us.

FredOak

I moved to Arbor Glen in 2008, twenty years after my husband died. My neighborhood had changes, many of my friends had moved away and I was not able to care for my house without outside help. I had friends that had moved to Arbor Glen and they liked it. I have never regretted for one minute my move. My children asked if I was doing it for them. I assured them I did it for me. I don't have to cook or do repairs and limited cleaning so I have time to volunteer and enjoy myself. We are a community where it is possible to walk down the corridor and call everyone by name. If you want socializing you can go to the lounges and find a friend. If you want to be alone just go to your apartment and close the door, but if you miss a meeting or meeting or a meal someone will call you and ask how you are. You are a part of the community. the residents are allowed to speak to and voice their concerns to the CEO at monthly Kaffee Klatches or make appointments for private meetings. Arbor Glen is a comfortable place to live. Come and see!

marjecat

My mother lives in a lovely spacious apartment in Arbor Glen. She is actively involved in the many activities and social life there. Newly renovated, the Community Center provides a warm and inviting atmosphere and is beautifully maintained. The residents are friendly and welcoming and the staff caring and attentive. The CEO, involved in all aspects of the community, is in constant communication with and responsive to the residents. He has introduced Happy Hours, special events and themed parties. The new Bistro adds an additional dining option to the Main Dining Room. Both have outstanding meals by an executive chef. We and our children enjoy our meals there when visiting Mom. My mother relocated briefly to the Holly Health Center after a hospital stay. The care she received was excellent and we were relieved she was so well cared for. My siblings and I are pleased our mother has selected Arbor Glen to spend her retirement years.

M31

My husband and I moved into Arbor Glen thirteen years ago after making one of the hardest decisions during our life together. Three months later, just after his 72nd birthday he had major surgery and did not make it home. I still miss him greatly and yet, hardly a day goes by that I am not thankful and appreciate that decision to live at Arbor Glen. The people, (employees as well as residents) are extremely caring, respectful, friendly and helpful. It's still amazing to me.

Bill Geyer

My name is Bill and I have been at Arbor Glen for just over five years and I'm delighted to be here. I learned to play Duplicate Bridge and now play several times a week. My wife had a stroke and was well taken care of in her rehabilitation. I would recommend Arbor Glen

Oh99

There's a reason why the independent living area at Arbor Glen is only 60% occupied. It's an overpriced facility meant to impress the outsider. The independent apartments are nice as is the overall facility and the dining hall generally serves quality meals, but assisted living is a different story. To begin with, the staff seems very disgruntled with management and very few seem to enjoy their work and it shows, probably because they are way understaffed. Push your call button and you often wait 30 minutes or more for help so if you have a true emergency, you're out of luck until a staff person casually makes their way to your room. For the person that falls out of bed or otherwise injures themselves overnight, they'll get treated at the time, but nobody follows up the next day to see if there are any lingering injuries that need to be addressed. The food is supposed to be the same as what's served in the main dining room, but it's not even close. Few choices, often cold and I don't think they ever wash the lettuce. Just recently, a resident found a live bug in her salad. That's just wrong, especially for a place that is supposed to be high-end. The CEO is completely out of touch with the needs of the residents, especially the assisted living residents. His management and communication is pathetic and wastes money like an out of control teenager. In the past two years, the downstairs "bistro" has been completely remodeled twice because the first attempt was a failure. He bought a beautiful luxury bus to transport residents on trips, then later found that it doesn't fit under the main entryway so residents need to walk outside through the parking lot to get to it. Imagine that in the foul winter weather! Overall, the place is just not what it seems on the outside and there are much better run places out there that actually care about the residents, especially the one's who need the extra care.

Provider Response

Sharon119144950

I was very impressed with Arbor Glen. Everytime people are moving out, they update the apartments so everything looks very nice, and very clean for the residents living there. They have a dining-room at the ground floor. Another one at the second floor you can order off the menu, restaurant-style. They have all kinds of clubs. They have their own library that’s hooked up to the county library system, and they have a studio where they can go in to paint. The residents are doing very beautiful paintings.

Caring110013350

My mom is in Arbor Glen, and we are very pleased. The staff seems to be very attentive to what needs my mother has. We are dealing with Medicare, and my understanding is that they are one of the more expensive ones in the area. However, I will recommend it. The sanitation is good. My mother is not eating, and that is one of our problems, but I do not think it is the food. I think it is her. It appears that the choices vary and seem to be good.

Provider Response

Caring110995350

I liked Arbor Glen. It was clean, but I can’t afford it. I liked the location, I liked the fact that they have individual apartments, and I liked that they have assisted living and nursing care if needed. If you don’t drive; they have a van that would take you for shopping or if you want to go to the mall that’s close by. There is a hospital nearby. Most of the activities were indoors like movies and socials. I was very satisfied with Arbor Glen.

Sad and Frustrated 1224

My mom has been assigned to Arbo Glen - sub-acute rehab facility after hip surgey last week, which she has just started PT/OC at the facility, met the PT/OCT and can say they are both great with my mom..very knowledgeable/friendly..the few day shift nurses/aids met are also very good in handling my mom, but after dinner the night care at this facility is very poor..there's only one nurse/aid tending to @ 20 patients in my mother's sub-acute wing..is this the norm? Also, noticed over the past couple of nights, the night shift is not very responsive to my mom's needs except for following their schedule for adminstering medications...no vitals are taken during the course of the evening to ensure her blood pressure and temp are stable/good. The other night she had she had a low grade fever and adminstered tylenol..the night nurse told us he would come back and check on her..never showed up..the morning shift nurse followed up.. also, sat in solied diapers for over 3 hours before being changed..Besides the therapy being adminstered, the care is not what my family and I expected at this facility..DON/ADON need to review their night staff ratio to patient as well as how well they care for their patients.

NJNative

I have known several family friends who been to Arbor Glen for short term rehab. They were very pleased with the caring and conscientious nurses and therapists. The facility is very clean and the staff were always smiling when I visited. My friend who was just there for rehab following a total hip replacement said that he was very pleased with the rehab staff and the nurses. Thank you!

Caring84956250

My visit was good at Arbor Glen. The room and the dining room has an edge to the other facility I visited. It was operated by Quakers and had a mission to build and maintain facilities for older people. They do have activities like pottery making.

frustrated & annoyed

My mom lived there for many years - she had many complaints - some of them I felt were due to her having trouble adjusting. Others were valid. That is the past - she chose to stay there. She has since past and we are still waiting for Arbor Glen to sell the unit. In May of this year 43% of the units were empty – What is being done? How can they be fiscally solvent? I have found their attitude appalling. They are not accountable for their actions. As a business model with a marketing division they cannot report on the foot traffic or submit to heirs a marketing scorecard. Additionally, Arbor Glen employees are not prepared to respond to questions, heirs are being directed to communicate with their legal firm when asking questions about the marketing plan etc.

Trapped Arbor Glen heir

Your heirs not be able to get equity back!!! My family is almost 4 years waiting with no positive outlook in sight. Arbor Glen will not even accept help to market and sell our property! Why?? What they are doing and not doing = 0 results

Ganesha

What a lovely community! I was so pleased to see people smiling and interacting so well with one another and the residents. There is a strong feeling of caring which is evident. The rooms are bright and airy. No one is simply "sitting" near the nurses station. Fresh flowers are visible throughout the builidng. Simply put, lovely. Refreshing to see such postive energy in a rehabilitation and care center.

Jim Zachary

My mother lived eight happy years at Arbor Glen, having passed away in January. She always referred to herself as a happy camper. Her independent living room was beautiful and her assisted living room was also very personalized and nice. The management and staff of Arbor Glen were very committed and caring, in fact loving, throughout her stay. She especially enjoyed wine with her pals and the frequent entertainment. My sisters and I will always be grateful to the Arbor Glen staff. They honored every commitment and exceeded our expectations. WELL DONE.

jjbecksr

On Saturday, April 6, 2013 at 4:30 am my wife asked that she be wheeled into the bathroom so she could urinate in the toilet. When she got parked at the toilet, she was too weak to get up from the wheel chair and asked the female attendant for help. The attendant refused to help in any manner and just stood there. My wife continued to ask for help and two other female attendants appeared and they also refused to help my wife. After a few minutes she asked to be wheeled back to an area near her bed. The attendant did that. At 7:45 am my wife called her husband and told him what had happened. An attendant, Katrina, appeared in the room while they were talking and was told what had happened and that his wife needed help getting on the toilet. Katrina said she would help. As of about 1:00 pm when my wife was leaving Arbor Glen in disgust, Katrina had not returned. During the course of the morning, a sign was noticed kin the employee’s break room stating “If any Arbor Glen employee tells a patient that we are understaffed, the employee will be fired."

GrannysKeeper

My grandmother came here for rehab after a accident. I walked in to visit her and found her laying there naked, dehydrated and starved. It took almost 30 minutes for a nurse to come change her. The rooms were awful and depressing. Two days later we discovered her again unfed and dehydrated. She is back in the hospital as they think she developed pneumonia from the place. She was shaking and over medicated. I'm appalled by this and the lack of assistance. I feel sad for the 2 nurses I encountered that were genuinely nice people. This place must be understaffed. Not recommended for rehab care.

momonstage

My father was at this facility for subacute rehab and received excellent nursing care as well as therapy. The food was very good, and all staff members were cheerful and accommodating. The DON and ADON were especially responsive to all requests.

bobnewheart

I felt that the Arbor Glenn assisted living facility in Somerville New Jersey had a very welcoming feel to it. I have visited the facility on many occasions, both for volunteer work and to visit family, and have always felt that the people there were being well taken care of. I have never been treated unkindly or been given the impression that any sort of unkindness would be given to any person who walked through those doors. In particular, even though we are an unaffiliated organization, Arbor Glenn has almost invariably opened up their meeting spaces to my Boy Scout troop to hold their annual Eagle Court of Honor. As far as testimonials form the residents of the facility are concerned, I have never heard anyone I have know or talked to living at Arbor Glenn to speak ill of the facility. I have made plans with my parents to arrange for them to live in such a place in their later years, and I would hope that my children would do the same for me.

joseph123

Worst facility I have ever seen. Director of nursing grossly incapable. Ceo is rude and uncaring. Nurses are ill mannered and disrespectful to patients. Don't go near this place, its a disaster...