Holiday Maple Suites

hilltopmama

Apartments are very nice as are the grounds and residents. However, the local and corporate management have little interest in the wellbeing of residents. “Renovations of common areas have been ongoing for almost 5 months so there are hardly any large rooms available. There are few activities except for games planned by residents themselves. However, rates have increased substantially during this period and now petty charges are being introduced if residents are unable to come to dining room. Do not recommend living here!

Provider Response

Theresa

Holiday Maple Suites was more conveniently located in Dover yet has a park-type location surrounded by trees and trails that it felt like you're in the country. The staff we met was great. Jessica was super friendly and easy to talk to. She was professional yet very friendly. It's a beautiful building and it looks good. The parts that were redone were fabulous. They provide transportation as needed and open planned activities for the residents. It's pet-friendly and we've met a very nice dog there.

Ron

I did a tour of Holiday Maple Suites. They're remodeling it and are in the process of doing that. They have very nice and helpful staff. I think the rooms might be a little small, but other than that, it's a good facility. They have a bath and kitchen, and it has brand new rugs in there. They're moving the library and stuff like that. The dining room was remodeled, and everything is new, including new carpeting and tables. A lot of stuff was taken out of there so they can start ripping up the rugs, those were old.

Elizabeth

The staff we met at Maple Suites was very nice. I especially liked Steve, who took us on the tour. He was a delightful person. The rooms were better sized and I'd seen other places. I wanted some outdoor space that looks nice and the way it was set up, they had a very nice walking area and outdoor space. I was on the third floor and they had a little bit of room (a very small patio) to have two outdoor chairs. They have movies, cards, and games, too. I asked about Bridge (because I play bridge) and they said they have a small group of people that play it. I think there was also a small book club.

Debbie

I went and toured Maple Suites. The apartments looked very beautiful. They were very nice for less money. They gave the residents three meals a day, which was nice. The place was very clean and very friendly.

Helenas74

My father is a current resident of the facility. We were quite pleased with it prior to the ownership change. However... now it's not the case. I am very upset with the fact that my father's room is not getting tidied up weekly, nor is he getting bedding, or towels weekly. The last time he had a towel change was 3 weeks ago. 3 weeks ago! It's a shame. They are having an issue with keeping employees that do the cleaning, or serving. I understand that with Covid there are some real hiring challenges, however the residents should not be affected. The food is good, he says. And the facility is very warm and friendly feeling. They have some fun activities. Bingo, Superbowl parties, arts and crafts, yoga, chair fitness... Fun stuff! Interactions with staff... friendly. No issues there. I do see that they are stressed, however. I feel bad for the ONE girl that does the tidying on my dad's floor. She seemed really stressed when I asked her about the 3 week towel change. I felt badly for her. It's really sad though that a lot of these residents do not have much other choice. It's hard to find housing like this that is semi-affordable. At least I can voice my opinion, and let others know... this place was great at one point. Now, not so much. Perhaps they will get it together, and make this place awesome again. But, not yet.

Christine

My father moved into Maple Suites. His room is very nice, and it has a backdoor that goes to the back courtyard area, which was really nothing else we had ever seen. It has this big bay window, and it overlooks a garden. It's very nice, but he says they're having a problem with servers in the dining room. Because of Covid, there just aren't enough people who are willing to have a job like that, or they probably are still on unemployment. He said it takes a really long time to get the food once you sit down, but he says the food is good. The staff is really attentive. There are lots of activities. The grounds are beautiful and everything else is really nice. My dad's room wasn't completely spotless. Some of the drawers hadn't been wiped out, and the shower wasn't completely clean. It's kind of right off the highway, and it's not really a great location. It was the most affordable one that we could find that was closest to our house.

Katherine

I like the care that people get at Maple Suites. They're able to walk around and talk to other people, and it's just a beautiful setting. The staff is very, very nice. I really like Barbara, she understood what we were going through. So I was impressed. The room was magnificent; if we're going with Maple Suites, we're probably going to end up going with their studio. They seem very spacious, I was very surprised because I thought they were going to be smaller. I'm very satisfied with the activities; they have bingo and movies. I like the atmosphere a lot. My boyfriend and I were both very impressed with the way they take care of their patients. I got hungry when she started mentioning what foods they have and the dining area was nice and professional. I thought that it was quiet, it was beautiful, and the setting was incredible.

Robert

I'm in Maple Suites. It has been pretty good. The staff members are excellent. Recently, a new company took over management of it. They lost a lot of management people and some of the housekeeping staff, so it remains to be seen how it goes. There are all kinds of activities here, and the staff members are very friendly. Food is good, but it can be repetitious. Up until a couple of weeks ago, every Saturday night, they had hotdog and beans, and then three weeks ago, every other Saturday night, they had hamburgers. They have balloon volleyball, bocce ball, bowling, exercising, yoga, and zumba. The place is clean, but I think it is overpriced.

Samantha

We visited the Maple Suites in Dover, and we liked it. There were quite a few amenities that I was interested in, that my husband was also pleased with. We saw a 2-bedroom apartment, which is what we needed. They allowed pets and I got one cat, so that's important to me. We both really fell in love with it, that we pretty much didn't consider any other facility. We were also able to dine there, and the food was really good. They were just fantastic.

Rose Mary

We went to the Maple Suites, and that was our favorite. It was excellent, and I think the girl that showed us around was very, very helpful. We saw the menu, it looked good. I think the outside of some of the apartments looked cluttered. There are movies, bingo, and games.

Cheryl

Maple Suites is wonderful and a beautiful place. It's like my mom is living on a cruise ship. There's a wonderful dining hall just a short walk from her room. The food is quite good. My mom's room is clean and she feels safe there. They have a cleaning service that comes in once a week that changes her bedding and cleans her room. She loves it there and we're so happy that she's well-settled. The staff is very nice and friendly. My mom has really become friends with a lot of them. There are many activities like art, Bingo, and music. The value is very good.

A.L.

My mom moved into Maple Suites and she was able to get in quickly. I know they have movies, they do games, and sometimes they have people come in with pets. They have a chapel, salon, and library.

DavidH11

I found this establishment for my brother-in-law. He is a very picky eater; he LOVES the food. The staff is VERY friendly and very good at what they do. His apartment is IMMACULATE; his eyesight is failing so I know he's not the one keeping his bathroom, kitchen and floors clean! He's ALWAYS doing something with somebody - the residents all seem to do a nice job of looking out for each other - what a GREAT community...

Andrew

The staff at this facility is warm , friendly, and helpful. Those who already live there seem very happy. My invitation for a meal was a thoughtful gesture, which made me feel comfortable and welcomed. The food was excellent, fresh and tasty. I would recommend any senior who is considering independent living to look into Maple Suites.

Michael L

I placed my brother at Maple Suites. They have everything to offer for the residents. They are on a 31-acre preserved land and they have a lot of open space. He likes being in nature, so that is where he wanted to be. He is in a little studio apartment and he got everything he needs there, so that was the main thing. The place is absolutely clean and almost new.

Anonymous545313

The rooms at Maple Suites are adequate, and the environment is good. The food is very good. I just think they should offer a little bit more nursing care. The staff is fine. There are no problems. It is a lovely building. The amenities are perfect and nice.

Kathy602572

Maple Suites was a beautiful place with a beautiful dining room. The lady there was very nice. They gave me a tour of a couple of rooms that were beautiful, but they didn't have an available room without wall-to-wall rugs, which is what Mom wanted. They had a guest speaker while I was there and six or seven activities a day. They have a library, an exercise room, a pool table, a computer room, and a little chapel. They had a beautiful outdoor deck that looked like a resort.

Happy Visitor165086

Maple Suites was very nice and had wonderful food and a great host. We were quite impressed.

Caring105866550

At Maple Suites, they had been absolutely lovely. Everything about Maples Suites was very impressive. They had all different kinds of living situations. This place was vibrant. It was very, very open. You could tour around on your own. There were a lot of different places to wander.

Lilly1

I visited the place and was please with what I found. Saw a few rooms and found them very clean and comfortable. I just wish there was a stove in them. There is a room set up so you can go and cook a meal in the oven or on top. I did have lunch there and the food was very good. Also got to sit with residence and talk. Everyone I spoke to like the place a lot. I dp plan on moving into this place

Caring80088550

I don’t remember anything dramatic about Maple Suites. I was treated fine, and I was pleased with them. It was clean. The staff was very pleasant. I had no complaints at all. It’s just that what I saw wasn’t probably what I had imagined for myself. It could be great for somebody else, but it wasn’t what I thought I wanted. It would suit most people in this day and age. Well, I think of it as an institution, no matter what way you look at things. They are institutions, and that's what I expect of them. I know they're businesses, and I don’t feel bad about saying "an institution." It doesn’t bother me. It wasn’t a place I got excited about; I didn’t get that feeling, but it would be fine. I went in there very casually and came out very quickly. Usually when you go to any place, it's only the negatives you remember, and I don’t remember anything negative about the place.

Aileen35

Maple suites was very nice, wide open with plenty of space. You didn't have to worry about anything. They also allow you to drive your car.

rkjlop03

My siblings and I visited this facility before bringing our parents there. We were completly happy with the offerings at Maple Suites and thought it would be a great fit for our parents. It is a beautiful facility and grounds. The programs offered would be of interest to my parents and give them some life back more than their current living arrangements. I would highly recommend this facility.