Spanish Hills Wellness Suites

torry

to start on a positive note I would like to say that Bobby in PTA is a wonderful man.He has helped my family member a great deal.Up and walking and they have bonded and she feels safe with him.He is amazing!!!!!! But there are some things that could really be improved on,when you press the call button a response in a timely manner would be great.Some of the overnight nursing staff are extremely rude,they should really work on the bedside manner.If you are unhappy taking care of people who are ill and dependent get another career.They should work on the trash and replacing the trash bags when they do remove the trash.The facility is nice and it is clean.i am there sometimes three or four times in a day and have never "smelled"any smell that was in the last review I saw.Some of the staff isn't great and as the daughter I am there daily,very vocal face to face with my concerns and I do not stop advocating until things are done.Erin has been my family members nurse during the day (weekday)and she is great and attentive.I do feel that many people get mistreated at "nursing"homes and it is a shame.But my family is very much involved and make sure things are the way they are supposed to be,I would NEVER allow anything else than the best care for my loved one.as a family member of a patient you must make it known you are going to be around! !Every day and that improves things.Let the staff see you talk to them,be involved and your family member will get the proper care.

howard s

This is the worst place in the state of Nevada. The staff is rude the director of nursing is clueless. Their physical therapist and doctors are one of the biggest jokes that will ever be played on you.a Be sure to check the state's website for all the complaints against this facility.

nktalili

Only giving a 1 star so I can leave a review...I'd really like to give 0 stars. My husband has a 3 inch deep draining wound on his chest due to heart surgery...we we're transferred from the hospital at 930pm 1/5/18 for wound care and IV antibiotics only. Outside appearances the facility was asthetically nice from what we did see at the front entrance and hallways. But this is no exaggeration when I say the SMELL of urine and feces over run the facility. It is so potent and unbelievably unsanitary. Thankfully the window in the room opened for fresh air! We told them my husband needs to be in a separate room on lower isolation due to his open wound...they put him in a room with an older gentleman (nice person) who had open sores on his legs....when this was brought to the charge nurses attention...we were told we'd need to wait until sometime tomorrow if there able to get an open room. The charge nurse Dennis was nice to us. They do not have a pharmacy at the facility it's a skilled nursing facility so all they're meds are ordered and delivered by an external pharmacy. Which means you have to wait. We were aware of it and we're okay with the expectation they were being ordered as we speak and would arrive in a couple hours. We sucked it up and asked for a reclining chair so I could stay with him (which I always do). With the fresh freezing air from outside we were able to fall asleep with a couple hours. At 1:30am we we're awoken by Diane,LPN who had straight attitude about me sleeping there. With it being against company policy...they're visiting hours are open but I was supposed to sit in the chair but not fall asleep. She wanted to do a skin check which apparently couldn't wait until his meds were delivered...poor roommate was awoken by her talking and bright lights also...she spoke to us as if we couldn't understand English at all (mind you we've lived in America our whole lives and only speak one language-English)...afterwards she had the CNA come and remove the reclining chair with no regard to anybody. Now it's 2am and still no answer to where his pain meds are...now he's up...in a lot of pain because Diane,LPN had no regard for the patient or family member. This was the breaking point....with the smell that is potent and doesn't go away because they leave the dirty laundry/trash in the hallways if not right in your doorway and the disregard from one particular staff member (one bad apple) we spoke with the charge nurse to be transferred back to the ER or another facility....the doctor would have to be paged....they needed a valid reason and it could be a long wait for a response...because them not having adequate facilities for the patient wasn't valid enough. We signed out and came straight back to the ER at our own discretion. The nurses DO NOT answer the call button...the switchboard thing should NOT be lit up like a Christmas tree..PLEASE DO NOT REFER YOUR PATIENT OR FAMILY MEMBER HERE. STAY FAR AWAY...we were told don't worry about prior reviews...but they were true...and it WAS WORSE. So I write this story in as much detail as I can so you can understand it wasn't just a bad experience...it was THE WORST EXPERIENCE WEVE EVER HAD. Spanish Hills makes any other place look/feel like a 5 star resort. I'm not a person to leave any reviews...good or bad..but please think twice before going there

Jstewart83

This facility is unbelievably terrible. The staff are ill equipped, unknowledgeable, and care-less with the patients. Calls from patients to nurses station don't get answered for HOURS. Have to wear a diaper because you're physically unable to get up and use the restroom? Hope you don't mind sitting in your own feces for hours on end! The night staff is loud and inconsiderate of patients trying to sleep. The cleaning crew cleans around things, like piles of soiled bedding that have been there for days. Messes from a leaky colostomy bag are left for hours. A patient whose wound vac machine stopped working called for a nurse, and after 2 hours of no response, got out of bed unassisted and used a walker to find someone sitting at the nurses station, doing absolutely nothing (except ignoring patient's calls, I guess)! 20 minutes later someone came to change the patient's dressing and told the patient that they "don't know how to do that." What???! What is this place? How are insurance companies still contracted with this facility? How has this place not been completely shut down? How are they not buried under mountains of malpractice lawsuits? If you have any say about where you or a loved one go for rehab care, PLEASE heed my words and DO NOT GO HERE.

mouse120

The Manager for the Nurses was Nasty and very very Mean to the patients Family . They do not care about the patients all they care about is there pay check . CNA's are at the nurses desk just standing around doing nothing and the lights are going off. I would never again have my family member go there again. The only way for something to happen to this facility is to let Medicare know how they treat there patients and have them look into the Facility .

zsky

My husband left this place with infectious black bed sores, nurse's never turned him every four hours. Be warn, don't put your love ones at this center.

Lorraine M

The facility seems nice at first. Then you get a slap of reality. The nursing staff was uncaring and took longer than 30 minutes to respond to a call button. My brother could not make it to the bathroom by himself and spent plenty of time in his own feces. The real kicker was when he was being released. No notice, on a Saturday and no one to question about the release. The RN Tana gave all family members and the patient different stories about the release, She hung up on us and walked away during conversations. She refused to have a conversation with the patient, family member and her. The patient was left in a wheel chair in the lobby until after midnight, then transport came and did a "dump and run" at his house. The patient was barely able to get into his house on his own. Was suppose to be sent home with home health care and no one has shown. Called back to the facility a couple days later to find out where a procedure was preformed (had an appointment for another at same facility) and was again hung up on. NOT PROFESSIONAL

Peggy

Spanish Hills Wellness Suites was newer and very nice-looking. However, when you live there, you pay for it, but not through insurance. They wanted $12000 a month for a private room, and that's ridiculous. But if I have to choose between this place and the other communities, I would put her there as long as the insurance pays for it.

dorothy087624

The food and the physical therapy at Spanish Hills are great, but the nursing facility is a 1. I was supposed to be there for rehab. I got 20 minutes of PT a day, and that was it. If I asked them to help me out, the nurses were always too busy. The rooms were OK. I was in a semi-private room for 2 people. It had a microwave and a refrigerator. I tried to make things better there. We had meetings with the entire staff -- big meetings with my son and 5 and 6 department heads -- and they promise you the world but do absolutely nothing.

diana1216

While it is a nice facility a good portion of the nursing staff is uncaring. While I was told for two days of my transfer there when I arrived they were unprepared and I had no pain meds for over 10 hours because of it just 3 days after major surgery. Many similar instances like this. I witnessed dementia roommates treated badly, one resulting in fall when having been admitted following broken hip. Very sad. Head of nursing wouldn't answer my concerns. If your family member can't tell you of their care don't send them there !

jenna t

Horrible. My friend is there. They change her every 5 hrs. Several times I have been there visiting. Even after constantly asking them to change her, the let her sit in feces for 2 hrs while I was there.

Charmaine676536

My mom was previously at Spanish Hills. Their rooms were very nice, and the food was good, but their service was awful. Mom did not receive good care there. They did not come when she rang the bell and did not help with her ulcers.

marbro310@aol.com

This is a bad choice for care of your loved ones. You can never speak to anyone about your loved ones issues. All personnel are interested in only protecting their selves..No one that works at this so called care facility will take responsibility for any issues that arise. They are busy blaming each other or someone else. They do not return calls or schedule meetings with the family for status.. I wouldn't put my dog here...Too bad I can't give them a lower score.

Darina343662

My husband is still in the nursing facility, Spanish Hills Wellness Suites. It is very nice. Everybody is very nice and very caring. He did rehab for about a month, but now he is relaxing and walking. The facility is beautiful, very well kept, very modern, and nice. The CNAs and nurses are all kind and very nice. I can recommend them to anybody. There are three meals, but my husband can have snacks in between if he wants.