Emerald Nursing & Rehab Lancaster

Teresa

My friend was discharged from Emerald Nursing & Rehab Lancaster. He was there for four months. The physical therapists were great. The community itself was horrible. They mixed up meds, they let the residents go a couple of weeks without bathing, and trying to get a nurse was a good half hour away minimum. They were very short of staff, but when they tried to get discharged, it was like pulling teeth to get them out of there. We had to threaten legal action for them to discharge my friend. They had activities, but they weren't good at getting the residents to those activities. There was a period of time when they told my friend he couldn't go walking with his walker unless he had somebody with him. So he was stuck in his room until they would come and get him. He was in a shared room. They have short-term residents in the same hall as the terminal residents. The atmosphere was very depressing. Rather than having all the terminal patients in one area (which would require more staffing), they had it laid out where they have the same amount of staffing in each section, rather than having appropriate staffing based on the needs of clients. Some of the nursing staff members were great. They treat the patients as people, but with others, it was like a chore for them to do. For the food, it was okay. They're nutritious meals. However, I would not recommend the place to anybody under any circumstances.

advicate

If you must put a loved one in this facility you really need to be a very strong advocate for their care and be aware of EVERYTHING including their meds, etc. If you aren’t prepared to do this you need to find a better facility.

Timothy9

My wife lives in Lancaster Manor. It is not too bad, but it has gone downhill. It used to be a city owned and now it is privately owned, and they don’t run it very well. My wife doesn’t like it, but she has been there for 10 years now. I’ve eaten there a few times, and food is about a grade lower than hospital food. I think if they improve on the meals, everybody would be a lot happier. I know my wife would be. Activities are basic, but they have people come in and play instruments for them and play bingo all of the time.

emilylanik

I visited my father at Lancaster Manor just about every day sometimes twice a day until his death on April 20, 2015. My father was in a couple different nursing homes due to Alzheimer's. I am so glad that he was able to spend his last days here safe and loved. The staff were great, they treated him with love and dignity. Towards the end of his life he needed a lot more one on one time and he really got it. Of course we would have rather had dad at home but this really was the safest place for him. I really can't say enough good things about this place! I am even thinking about volunteering there because its such a great place. I hope this helps I know how hard it is to make these types of decisions.

A friend from outside Lincoln

Fabulous place with even better staff! I was so impressed when I walked in the door for the first time to find it beautifully decorated with state of the art equipment in their therapy gym. My friends mother was there for about a month in their short term rehab unit, and the nurses were AWESOME! And the table side meal service is the best. Of course our resident loved the dessert cart! I would recommend Lancaster Rehabilitation to everyone and anyone. Top notch service by top notch staff.

ran001

Horrible place. Don't send your Loved one there. Staff are incompetent. Had a loved one there and wouldn't recommend to my worst enemy. Ask for Tylenol and they bring it hours later. The residents diet was soft and didn't get anything soft if they did it was only 2things - for example cooked carrots and mashed potatoes. Our loved one would not received any supper meals if family wasn't there. Who knows about the other two meals. Made medications errors more than one time. Family had to ask to change the depends they don't just check or change automatically every 2-3 hours. My family is nice and friendly to others but the staff always seemed to have an attitude. We only ask for simple things correct meals, actually getting meals, not sitting around in your own waste for hours at a time, correct meds, and fluids. All of which seem to be impossible there. The window you cam to pent because the hand crank is in another room. Really you can't afford to have one in each room?? Numerous other complaint go into the care. Only go there if there are no other openings anywhere and you need a nursing home.