Benchmark Senior Living at Chelmsford Crossings

Lorna

We visited Benchmark Senior Living at Chelmsford Crossings. It was right up there too, it was excellent. The rooms, they weren't apartments; they were just studios. They didn't have a full kitchen because they kind of encourage people to go down for their meals. It doesn't have a stove; it just has a mini-fridge and a microwave for the same cost. The staff was excellent, the people that we talked to there. It just had a different feel to it. We talked to residents, and they weren't engaging. I think people were on a little bit of a different level than what my mother is at right now. So, it was just a different feeling, more like a nursing home on some levels, not the whole thing. It is very nice inside, but it was just not where she's at right now to go in, starting at that level. The services that you get there, you have to pay extra per day. The utilities are included, but your phone wasn't, and your cable TV. I would have to say I wouldn't hesitate to have someone go there, it's just not where my mother is right now. It was a clean place; it seemed like it was run very well. But we just liked the other one better. Their staff, Kimberly, she's very outgoing, very friendly, and very informative. She seems to like what she does, and cares about the place. She hit all the marks. She did everything right. The room that they showed us was facing out to the woods, which I liked. But I guess, if you were on the other side, there's a parking lot. This one is like more in a downtown type of area, not downtown, but there's more going on right there. It's a smaller place, too, so that makes a difference; but it was very clean inside, and it was nice.

Katherine

I toured Benchmark Senior Living at Chelmsford Crossings. It was great, it was a nice facility, it was a wonderful visit. Sheila did the tour, and she was very nice. My only concern was that it was out of our price range, and we were led to believe that it was in our price range, so we went there. That was a little frustrating. The rooms were very nice.

Robin

My aunt moved into Benchmark Senior Living at Chelmsford Crossings. It's a lovely community, it's very welcoming, very homey, the people are all caring, problem solvers, and just overall very, very not just interested, but their whole goal was to take care of the residents, and it's clearly seen when you go there as a visitor like myself. The food smelled good when I went there. The facility was lovely, they had a lot for the seniors to do, I think it's kept up well, and it feels really safe. There's a lot of value there, they're not the lowest price, but they're not the highest price either. I think the residents there are getting good quality care and good quality facilities for the money.

Reviewer#RD11Nov5b

Benchmark at Chelmsford Crossings was lovely. The administrator was very nice. I saw people engaging with other staff members playing cards. The apartment was very nice. I couldn't find any fault with it. There was nothing we didn't like. The staff member who assisted us was excellent. She was very supportive. She took a long time with my stepmom. She was very good.

aquaintenance

This is a lovely facility and the staff is very caring. However, there are some communication issues with the staff, i.e. requests that are ignored and excuses made. Also, when the activities coordinator is on vacation (which he frequently is) there is nothing for the residents to do. They repeat and repeat the activities day after day after day....There is no "back up" activities person to entertain the residents. Very poor planning. Also...the director is sub-par. Her background is in hospitality management and this is far from it. I understand the food is very good though.

Provider Response

lisa181813

Benchmark Senior Living at Chelmsford Crossings was very nice and well maintained. The people who worked there were very nice and very friendly. The grounds were lovely. It would have been far more convenient for us because my daughter and I live in Chelmsford.

Kathryn324382

Benchmark Senior Living at Chelmsford Crossings was a little bit smaller than other places I had visited. It was very pleasant and clean. The apartments were nice. The scenery was pretty. The facility wasn't in a location that was very nice, but it was okay.

Visitor16

We looked at Benchmark Senior Living at Chelmsford Crossing. It was pleasant. It seemed to be clean and well maintained, but the living quarters were small.

Provider Response

Anonymous117014350

Benchmark is very pretty, nicely decorated, and clean, and the staff is very friendly. There are always lots of people around playing games and doing things. Obviously, we liked the place because this is where my mother is. The size of the room is about the same as the other one that I saw. My mom's been on a few field trips. There isn't a spa or restaurant; there's nothing like that. There's a dining area, but it is just a regular dining room.

Provider Response

Marianne16

It was a very positive experience. They followed up with us after we visited Chelmsford Crossings. We saw the different types of living situations and apartments, and it was much more independent. They had a living area, almost like a studio apartment, and they had a kitchen area as well. I didn't feel that it would be a good fit for my mother-in-law, but it was very clean. The dining room was lovely. There's a nice fireplace, and it was very cozy. They did a lot of off-site things where they took people to field trips, to a mall, or to a ball game. They also had card games, Canasta, and things that that generation were most interested in doing. They should have a sample of the food available during the tour, so that you could see what the residents are being served.

Provider Response

Caring99667350

I visited Chelmsford Crossings. It was very nice. It’s conveniently located very near some major highways, so the access is very convenient for people coming from different places. There is shopping nearby, but it wouldn’t be really pleasant to walk anywhere from the facility because the road is quite busy. There is a sidewalk and there are some shopping malls down the way. It’s a more urban environment but it was very nice. The apartments were pleasant. There was a little kitchenette. It was just a microwave and a fridge in each apartment. There were 3 floors and two of the floors had a common kitchen, so that if someone wanted to do some of their own cooking or if they had family visiting who wanted to make a meal together, they could use that common kitchen to do some cooking in addition to meals being available in the dining room, so that was a rather nice feature. There was a very nice, little patio that people could sit out on, and there are nice gardens. They had lots of activities and the people were nice. Relative to what I was looking for, it was very nice.

Provider Response

Caring74392250

Mom lived at Chelmsford Crossings for almost a month, but unfortunately her memory issue was a little bit too much for them to handle, so she couldn’t stay there. We generally like the facility. The rooms were really nice. The activities were fine; she attended crafts and exercise classes. It’s all very good.

Lanning

My 87 year old mother spent 30 days at this facility as part of her rehabilitation from a broken hip. It provided an excellent transition between the hospital and her return home. The staff is very large and friendly and the supervision is thorough. There are more than a dozen activities each day for the residents in a wide variety of areas. My mother made numerous friends during her short stay and was made to feel very welcome. Fortunately, my mother has regained enough independence to return home. However, should the need arise in the future, both she and I would welcome the opportunity to return.

caring05541

Chelmsford Crossings seemed very nice. The amenities and the people seemed nice also. I thought the staff was pretty impressive. I know they had a lot of activities, but I don't remember which ones. I walked through the dining room, but I didn't stay for lunch, and the room was very pleasant. The rooms seemed to be on the small side, but I think they might have been bigger than I thought.

Caring73213050

We need someone to look after my elderly father for about a week and most places don't offer that. However, Chelmsford Crossings has that. It was located conveniently for us. It was closer and in a better location than most of other places. Everything was great and wonderful in this facility. It was also very clean. I saw one efficiency room and it was very nice. It was furnished very nicely. It had all the amenities that anybody would need.

Stacia

The staff at Chelmsford Crossings is excellent....very caring, and most of very reliable and competent. The food is very good; the atmosphere is most welcoming; this is a place where "everyone knows your name".