Atria Marland Place

Wanda

I've toured Atria Marland Place, it's an excellent facility and I can't say enough good things about them. From the staff, their continued help, and the way that the facility and community looked which is beautifully done and kept up, to the dining services. Everything was excellent. They had a movie theater room and they had a beautiful outdoor deck. They had several different areas where they could go and eat besides just one dining room, so there was a main restaurant, a pub, and a bistro. The individual rooms were lovely.

Brenda

Atria Marland Place was very nice. I loved the rooms and the fact that in the memory care unit, you can get something bigger than a studio. You can get a one-bedroom and you can get an alcove, which is like a big studio apartment. It was nice to have the apartment size options in memory care. I also love the view and the big mill windows were kind of nice, too, and the high ceilings because it's a converted mill. The amount of light that the windows let in was nice. Everybody was very pleasant. It seemed like there were a lot of activities available to the clients there.

Albert

I loved Atria Marland Place. That was the first one I saw. They had everything. They were secure. They had a secure elevator, and the people were able to get down. They had a tavern that they could go in, a pool table, a little bar, and a theater. It was very nice. The dining area was nice. They had an activities director and they got everybody to do all kinds of things. The rooms were very nice. They have transportation. They told me that they took them out on field trips and stuff.

Ruth

The upkeep and cleanliness of Atria Marland Place were very good. They had furniture in the room that you enter when you first come in, for big groups and small groups, so that people could meet with a few other people in a little space and be separated from others. The gentleman that took me on the tour told us too much information for the amount of time. Some of it should have given on handouts or e-mail. I felt exhausted when I left, but he was friendly and very helpful. The dining area was open, light, and very nice. They had a lot of things going on, so you could always find something that you liked.

Provider Response

Bonny

Atria Marland Place is a restored mill building, and the building is stunning. The memory care unit is on the fourth floor. The facility was very clean. We didn't eat the food, but it looked good. The gentleman that we met with was very helpful. I would recommend it to people to check it out. It's pretty expensive, but it would be a nice place to go if you have the money. The memory care rooms were tiny. They had a huge movie theater with big reclining leather seats, an arts and crafts room, and an exercise room. They had all kinds of amenities. There was an outdoor patio. They have huge, tall windows. The bedroom overlooks the Shawsheen River, which is gorgeous. They had a deck that the residents could use.

Charles

We went to Atria Marland Place. It was nice, but you're confined to the top floor. It's got a hallway to walk back and forth onto a small outside courtyard. It wasn't bad. The staff was great there. No problems with the staff. It was OK, it was clean.

Provider Response

Pamela

I toured Atria Marland Place. It was nice and clean, and the layout was elegant. It was a lot like a hotel. It was kind of big like a big hotel, and I really didn't feel that it was that homey. They have two sides and you take an elevator to the other side where there's an outdoor patio. I think it's kind of confusing for people that can't find their way out of a paper bag, so to speak. Like I had a hard time and I said, "I hope you can show me how to get back there because I don't know which way to go." I couldn't see my mom trying to find a way around there because it was so big. It was a nice place, but it was just a little bit too big for what I wanted for my mom. The staff who gave me the tour was great. The place was clean. The outside was a little like a brick building, it didn't look too homey from the outside, but the inside was nice. The staff was very friendly. She told us a lot about the place. They have a full-service salon and spa, library, movie theater, creative arts studio, and game room.

Provider Response

Sam

My mother was a resident recently and received excellent care. I was especially impressed with the executive Director. She delivered on all fronts and was a pleasure to deal with.

Clhrread

Content: My dad has been living at Marland Place for three and a half years. I am blessed that he is member of the Marland community. Each staff member is always kind, thoughtful and respectful of the needs of each resident. Needless to say, Covid 19 has affected all of us. During this extremely challenging time, the staff went above beyond to keep our loved ones safe , healthy and emotionally stable. Communication between the staff and family members is outstanding. We are always informed regarding anything that may arise. Thank you so much to each staff member. You all work so hard everyday to make certain that the quality of care is nothing less than exceptional.

MP

I've been a resident of Atria Marland Place for roughly four years now. So far, it's changed my life in a positive way. I was living alone in a condominium. I had an accident and suffered from high anxiety. I was by myself and my sisters urged me to look at this. I was very apprehensive in the beginning, but with the care of all the programming that I'm part of here and working with the other residents and the staff, my life has changed. I work very closely with the Engage Life Director every day and that has really brought me to have a different positive outlook on my life. I participate from morning to night and I'm enjoying everyone unless I have to go out to a doctor's appointment. They have been accommodating my needs. I am on the younger side of a lot of the residents here and I'm prediabetic, so I tend to like more of the vegetables, more of the protein, a lot of the different types of salads, and they will accommodate me and make me special salads. I have a one-bedroom and I face the front of the building. I've got plenty of room. Every so often, housekeeping will come and help me, and we'll kind of look to see how we can rearrange things. All of the furniture is my own, which I took from my condo, but I has since bought a couple of new pieces. It made me a better person and less doctor's appointments. I've always been a huge sports fan, so living alone I couldn't really partake in anything and couldn't be cheering things on, but here at Marland Place, I get to participate. Last night, we were together for my favorite team, the Patriots. I can go out in a van and go for different adventures. It's just busy, morning, noon and night, the positive way. They have birthday parties. They decorate our doors and they go out of their way to make sure we get to enjoy our special day. I didn't have that at home. I've been looking forward to finding a way to make people aware how much it has changed my life. We have theme days every Wednesday and they come around to my apartment. We're all part of the theme. Staff will dress up. We've got yappy hour coming up.

Louise

Moved my mom in community around a year ago. She was constantly calling family when she was home how lonely she was. Now she tells US when we can visit due to her busy schedule. She is very happy here

Provider Response

Rita

I am in the beginning stages looking for my grandmother who has early onset dementia went to facility and loved everything about it but not sure till beginning of fall when we decide as a family

Lola

I went here for a tour and the facility looked very clean he building was as beautiful. The residents were all listening to live music 1 of apt I saw had a view of the river I think I may chose this place for mom

Provider Response

purplelady

Staff was very friendly, my mother adjusted to the community and loved how social she became. Activities and outings allowed her to make so many new friends

Provider Response

JB

Both the facility and the staff were wonderful to me and my visiting family!

Kalo

I’m looking for a place for my Aunt. The building was clean and presented well. The staff seemed very attentive to the residents. The dining room was very busy and the food smelled great. I am going to suggest my Aunt picks this place

DL13

This facility finally has the right management team. 😃 My grandmother is so happy there. She’s treated like family not just a resident. She loves the dining experience.

K33462

The residents always look happy there. Last time I visited my grand father I was so happy to see him out in the lobby with a group of friends having a sing along.

Aunty

I visited this facility. My overall impression was that it was attractive clean and quiet. The staff I spoke with were friendly and helpful. I was introduced to the most recent director who was welcoming and pleasant. I wasn’t able to try the food but it smelled really good! Several residents appears to be enjoying a happy hour. I left the residence favorably impressed.

Longshot

The staff is very attentive and professional with the residents. Marland Place Is well maintained and comfortable. Security is exceptional. Management is top notch.

Provider Response

cc1214

My grandmother lives in this facility and she loves it! She feels safe and the staff has been wonderful to work with.

Provider Response

Helen

We have decided to go with Atria Marland Place. We set up the nurses' interview, and we're gonna have a conversation after that. It was great, despite the COVID restrictions; they're slowly opening up the place. They showed me everything that's available for my father and they showed me several rooms that are open. I saw several actual residents engaging in a music activity and others were getting ready for lunch. The staff is very pleasant and everyone is willing to talk, answer questions, and answer information about the place and that was very helpful. From all that I've heard, it seems that the food is very good. My main issue with the food at his current place is the lack of selection. Here, they offer pretty much anything that somebody would want; they just have to ask for it, which is very nice. It's exceptional; everything was super clean and almost looked brand-new although I know it's not new. It was just so reassuring to see something so well-cared for.

Reviewer RC#0104d

My mom is at Atria Marland Place. It's been genuinely good. A lot of staff turnover, especially on the leadership positions at the facility. I know it's tough with everything that's going on, but they've had a lot of struggles, I think, with keeping personnel, inconsistent support, and then they know they had a lot of COVID. That was more of our concern, was the COVID, 'cause I think they had a lot of temporary help in and out of there, but overall it's been OK. The food has been up and down. They've had three chefs since she's been there, so it's been a little spotty. Sometimes it's pretty good, and other times it's been not so good. They have a tons of stuff for activities. She kinda keeps to herself. She doesn't really care to participate in that stuff, but that's just her decision. They do a good job trying to get people involved, and there's certainly enough stuff going on.

Provider Response

Barry

My dad is at Atria Marland Place. They had a breakout with the coronavirus, but it seems to be back in the control, and he's fine, so I'm going to leave him there. It's good. It's a very good, tight-knit group of aides that care for my dad and the people on his floor. The rooms are adequate and well cleaned. They have a couple of social directors there that are very engaging with all of the people who are in the facility. We're totally thrilled with the type of care he's getting at Atria. He is in the memory care, which is on the fourth floor. They have a chef there that I met earlier before the COVID shutdown, and I've eaten a couple of meals there at holiday times with my dad. I think that the food is very good. They do have activities, but that's all changed with the COVID as they try to socially distance. They used to have everything, from music to bingo, to dancing, to people coming in and performing, and it was pretty good. They always had one to two major things a week. It is expensive. It's an older building, but it certainly has been modernized and all those good things.

Provider Response

John

Atria Marland Place has a variety of levels of care and religious services that are right in the building. They go out of their way to have on-site activities that have been requested. The main thing that strikes me about it is that it's secure. They have their own parking and you can't walk in without being seen by someone which I thought was pretty good. The staff is well-trained and knows who the residents are and what their special requirements might be. It was surprising how well they knew everyone.

Jim362480

My tour of Atria Marland Place was fine. The place was well kept, clean, and big. The rooms were average but in good condition. The residents I saw seemed fine.

Provider Response

Chris678655

Atria Marland is nice. It is in a nice location. The place is very neat and clean, and they have a lot of activities.

JP90187361

I say the memory care unit at Atria in Andover is not appropriate for residents with Alzheimers or advanced dementia. lack of attention and improper care. For Alzheimers, Life Guidance units, level of care is very limited, and you will quickly see the need for alternate placement.. The staff cannot handle those patients that wander or get very confused....Strange for this is Alzheimers behavior 101. They claim they are adapt at handling cases such as this but the truth is far from it...We installed drop cams to monitor and care and patience was severely lacking....The night staff put the residents to be right after dinner so they can sit and watch tv all night and not do anything....no wonder they could not handle a patient roaming or wandering due to confusion at night....

Provider Response

Caring110174550

We chose Marland Place because it was close and very nice. Their rooms were the best that we saw. The food is great, and it is very clean, very well-maintained, very bright, and cheery.

CoachDiana

My husband was at Atria and repetitively acted up due to lack of attention and improper care. It is on this basis that I say the memory care unit at Atria in Andover is not appropriate for residents with Alzheimers or advanced dementia. While a beautiful facility, many caregivers are untrained and ill-equipped to handle difficult behaviors that are common to Alzheimer patients. Individuals with unique needs are seen as a burden and problem. With the exception of a few loving caregivers (real angels), a number of caregivers just want to do their jobs and go home. Some members of management lack empathy and come across as detached and uncaring. There's a cookie cutter approach to care. I would not hesitate to recommend Atria for assisted or independent living but not for memory care patients who need a higher level of care unless you are prepared to move your loved one quickly to another facility or have the means to supplement their care with extensive outside help. Now that I am in another and much better facility, I can see the difference and happily report that my husband no longer acts out and is very content I can go and enjoy him with peace of mind knowing he is loved and well cared for (something I didn't have at Atria).

Provider Response

Augusta1

We went to Atria Marland Place. It seemed OK. They treated us to lunch, and the food was very good. However, the rooms were rather small. It was quite a long walk to go to the dining area, and my husband wasn't too happy with it. Plus, I thought the upfront costs were a little higher than what we could manage right now.

Provider Response

Caring68906850

My mom is now at Atria Marland Place. We interviewed with them and decided that we like what they offered. At Atria Marland, they were upfront with everything. Unlike just about every place that we called, they did not tell us about the upfront fee until the very end when we were considering it and getting close to contracting with them. The upfront fee ranged up to $6000 and it's no refund. So if your parent happens to get sick just before they are about to move and can't move in, you would lose the money ? period. No refund. Atria Marland Place is a very nice place. My first impression of it was that it was warm, inviting and welcoming. The residents seemed happy. They were warm, friendly and inviting to my mom. She is in a shared room and this is one of the things that sold us on for this particular facility because it has a shared main living area, the living room-kitchenette area. Each of the two occupants has their own spacious bedroom and bathroom. That?s really ideal because they can be together when they want to be and they can be private when they want to be. Regarding the staff, since my mom has been there, we have been very pleased with them. They are being very helpful and friendly. My mom loves the aides. She thinks they are the nicest and sweetest women and she calls them "her girls". The food is excellent. The dining room's ambience is very nice. The wait staff is very friendly and warm. They are just cheerful and fun. They would joke around with the residents. For activities, they have groups coming in, they have parties at different holidays, they have movies, games and card games and then they also have exercise classes. They even have a van that takes them to places. Overall, we are delighted with it.

charles0167

Atria was very well organized. The staff that I talked to seemed to be knowledgeable and friendly. I liked the building, it was an old fashioned building that was done over. You always felt that it has a lot of room and not cramped. We had dinner there and it was excellent. It was well prepared and well presented. The facilities were restaurant style and were nice.

Jim34

Atria Marland Place is in the same town that my dad grew up in. Its apartments are nice. The activities are good. It's as good as we can do.

alundquist

It was a really nice living facility in a really wealthy upscale town. It is a peaceful place that looks newly renovated and taken care of really well. There service is good and all the people working there were really friendly and quick to help. Also it seemed like they really cared for the people living there and it seemed like a nice place for someone to live. The best thing about it though was probably the food and waitstaff they had. It seemed like the food was catered because it was very high quality and seemed very fresh, which is much more then I can say for the other assisted living facilities that I have been to. There is also a good amount of parking that is available, it is also a very safe place to park and just generally be at. There is little to no crime in the neighborhood where it is and it seems incredibly safe which is crucial for it to be a good home.

Jennie13

For Alzheimers, Life Guidance units, level of care is very limited, and you will quickly see the need for alternate placement.

Provider Response

alundquist

It is a very nice facility because it is placed in a really nice town of Andover, also the employees are very friendly and patient. It is clear to tell that this would be a difficult place to live due to the nature of the residents, but the employees always seemed to stay very happy and easy to deal with. I have heard the food tastes good but I have not tried any or seen to much of it at all. All in all it is a very nice facility and I would recommend sending a loved one to it.