Chester River Manor

faith

I would actually rate this a zero. The facility is not the cleanest. The front desk is rude. I did encounter some nice people, but not enough to compensate for the bad. Despite these "minor" issues that could be tolerated, this is why I would not put your loved one here. The nurse or tech came to my mom when she rang her bell at night. My mom needed to be changed and was having chest pain. The girl said "what do you want me to do about it, I'm not touching you - you have disease, why do you go to bathroom so much?" (I didn't know about this at that time because she was afraid to tell us thinking they'd be even more mean to her at night when we left) Then, a couple days later I went to see her at night ( I wasn't going to but something told me too) When I got there she said she had been telling them something was wrong with her feeding tube and her throat was burning and she was struggling. I immediately got the nurse after I realized her feeding tube was backing up into her throat and asked that they turn it off and helped her cough it up. At this point she had already started to aspirate on it. I asked that a doctor be called (to which at this time none were there on duty) and 911 was called. She is currently still in the hospital, still fighting. The hospital showed me her bottom side and that this should not have happened and the look on their faces was that of just dismay. I've heard stories about nursing homes but I really never thought it happened or would happen to us. I know each person has their own experience, but ours was not good. Very disappointed that there are people out there like this.

VADS

Some staff are unprofessional and speak nasty to individuals, transfer calls to extensions that don’t exist and the calls just keep ringing until they are redirected to the front desk, don’t communicate to patients, put him on chopped up food and he feeds himself, the speech therapist determines the diets of the patients, the dietitian monitor’s nutrition. They left my nephews feeding tube in almost 4 months after it was to be removed. It was removed about two weeks after continuous calls and the tube starting to cause him pain. I had to report staff to the Assistant Administrator. When I did they retaliated and we could not contact him for two days. My nephew fell out of the bed and he can not use his left side. When I inquired about the fall I was told he was not hurt. I asked how did he fall? The question was and still is how did he fall? We tried for months to get him transferred from MD to DE. We were so scared they would hurt him and there was nothing we could do. He had a stroke was in Wilmington and ended up in Chestertown MD without consent. He was born and raised in DE. When we did get him transferred to Delaware they said they didn’t have a wheel chair to bring him to the car and they did not send his medications with him. They waited for his release for 45 mins and were called the morning before to confirm times of his arrival to DE. I reported a couple of staff members on Friday and they retaliated on Saturday. The report was because a nurse was hurting him badly when doing Physical therapy one particular nurse nicknamed Money. She kept saying to him heard you are leaving and tugged and pulled on his leg causing him a lot of pain. He had a voice and could tell use we had to speak for him. For those who have loved ones there get them out as soon as you can, they intimidate some patients and they are scared to speak. That place is not fit for anyone to be, especially the elderly and those who can not communicate.