Gull Creek Senior Living

Bridget

My mother has moved into Gull Creek Senior Living. I chose it because it was convenient for me, they had a room available that had a really nice view, and they were the only ones that called me back. We were able to go to another facility that was nearby, but the room wasn't as nice, and they actually did not even have availability at that time anyway. I think they need to improve on communication with the family members in the beginning process of like moving in and such. I had a hard time communicating with getting her medication transferred over and things like that. There was a little bit of a disconnect there, but the the management and all the people there are super friendly and really welcoming. It was just a little bit of a hard transition period in the first week. They have a lot of activities, but she hasn't really been active yet. They take them to the store, they have transportation, and they have a hairdresser there, which my mom tried to get an appointment, but nobody called her back, so I don't know about that. Personally, they have a lot of people to care for and there's not a huge staff there. I think it's a little high-priced for what they get.

Provider Response

Denise

My in-laws are in Gull Creek Senior Living. We chose it because it was close to everything they were used to, like the Atlantic General Hospital and it's affiliated with their church. They also knew a couple of residents there because they were from their community. They have a lot of activities like crafts, movie nights, games, and things where they get everybody to gather, and they have a dining room where they can see everybody do a social event or just eat. I haven't personally tried the food but they're not complaining about it. The employees are doing a very good job because they know their names, and they remember what they like for breakfast and things like that. It just has a special touch, it makes them feel a little bit more at home. I think the staff is very friendly and they are just a pleasure to do business with. In terms of the facilities, there's always room for improvement, but it's very, very clean. They were going to add gardens out there and that hasn't happened. They wanted to take out this big landscaping plan that my mother-in-law is looking forward to. I hope they get that done and have flowers and walking paths right outside the building or apartment unit.

Provider Response

Jeff

I like Gull Creek Senior Living. The person that I spoke with was very caring and was very competent. The facility was nice. I was impressed. It's on my possible list for my wife. It's just further away. Berlin is 45 minutes to an hour from my house, as opposed to the other places I've visited that are 20 minutes from my house. The rooms were nice. They give you privacy. I'm looking for a private room for my wife, not a semi-private room, although they had both. At the time, I was thinking that my wife might be able to go into assisted living first, but that doesn't look possible anymore. The staff was very good. I like speaking to her. She was very knowledgeable, and it was a good meeting. It was kept very nice. I couldn't complain about the way it looked or anything. They have private rooms for even the memory care people, which I liked. The dining area was nice. They have all kinds of activities for people and they have nice breakout rooms and stuff like that for them to participate in activities.

Provider Response

Sharon

We went to Gull Creek Senior Living and my friend loved it except for the bathroom. It could not accommodate two people and her husband needs help with bathing, so that was a drawback. The bedroom was not big enough to fit a queen size bed either. But the facility was well cared for and it seemed to have a lot of activities. They had a very nice multi-purpose room for their gatherings. The staff was very knowledgeable. They had a beauty salon and car services to take them to shop and doctor's appointments. The outdoor space was beautifully kept and looked very nice.

Provider Response

Linda

I went to Gull Creek Senior Living. It was very nice, the people were very nice as well. It was not as well maintained as the other place I went to. So I even said those doors need to be painted. They were all scuffed up and the woman that gave us the tour was nice, she said, "Oh, well maintenance is going to be working on that." The difference of Gull Creek would be you walked into a Marriott hotel and the other place would be a Ritz Carlton.

Reviewer RC#0610

The staff at Gull Creek Senior Living was nice and it seemed like the lady who did the activities really kind of worked one on one with the people who needed memory care. She seemed to work with them as individuals rather than one person who meets all standards and I was very impressed with that. The rooms were just very small and dark. A lot of them, you had to share with somebody else, which was a big no-no for my relative. The dining area was a larger room with more sunlight coming in. It actually looked more inviting than the memory care unit itself.

Johanna

I went to look at Gull Creek Senior Living. They were very friendly. It was a nice location and seemed like a very nice place. I know someone who's there, and they seem to like it very much. I just thought it could use a little bit of updating on one of the apartments that I saw. The staff members were very helpful in describing different things, like what they do there and how they take care of the people. They just seemed very knowledgeable. They provided the type of assistance that I was looking for. The facility was very clean.

Ben Semiatin

My dad moved into Gull Creek Senior living last summer and I couldn’t be happier. The staff is TOP NOTCH! They take great care of my dad and all residents there. Now instead of living 150 miles from me he is 15 miles and I get to see him and take him out for dinners. If I could give 10 stars to Gull Creek I would. His room is awesome, he loves the balcony. He plays Bingo during the week and has great meals ready for him when he gets to the dining area. Without Carolyn, Megan, Vicki and Eileen I would be lost! They are the BEST!

Melody Davis

Mom went into Gull Creek in October, 2019 and left in March 2020. There were so many issues while she was there but I will attempt to keep this review abbreviated. My main concern was the nursing staff and the less than acceptable quality of care. It started with them administering a medication to her daily for 2 months that her doctor had said should only be used as needed. Upon admission we were told she could use the pharmacy of choice for her medications. Later they changed their policy and required use of Apple Pharmscy or the prepackaged pharmacy( cant recall the name). This meant a 3 month script of one of her medications at $5 dollars with Express Scripts went to $80+ . This was just 1 med. She was on multiple meds. She experienced multiple undiagnosed urinary track infections even though we were billed for AZO test strips. I reported hallucinations to the head nurse, Beth, who brushed it off as probably due to medicine. Mom began experiencing multiple falls. Instead of recommending various med evals to figure out what was going on, they took her walker away and confined her to a wheelchair with NO medical evaluation recommended. She suddenly lost her ability to walk in Feb. Beth said that originally they thought she was "faking it". When I returned to town in March I took her to multiple doctors to try to determine what was going on with her. Beth stated in a meeting with myself and her boss (Vicky) that she had arranged the appointments. Let me emphasize that never happened. I scheduled the cardiologist, the neurologist, the orthopedic and the general practioner. The only council Beth gave was to say that if she continues to fall she can't stay at Gull Creek. Too much liability and they are not staffed to have a 2 person assist. Finally on the day that Mom returned from one of the doctor appointments she fell to the ground trying to get her out of the transport car. WHILE MOM WAS STILL LYING ON THE GROUND, Beth came out and said, "she can't stay". Mom was still on the ground crying that her legs hurt and Beth is saying she can't stay right in front of Mom. Shes going to need to go to rehab. She finally did help to get Mom in the wheelchair. Mom went to rehab where she was sent to the ER the day after admission with another undiagnosed UTI. I could go on with more examples. If you love someone please do not send them to Gull Creek. The nursing care is sub par, the food is a disgrace, and they are unethical in their business practices. I was never informed of a $4000 facility fee until the day we were moving mom in. When she started to fall I was told there would be no increase to her monthly rate because her level of care was already covered in the monthly rate. I was required to sign a new lease at the time so that her increased level of care was reflected in the lease. Again, NO increase in rent. The following month I was sent a letter stating that the rent was increasing $900 a month. Reason, they claim we were never charged for care to begin with. Really? Once Mom left I was charged additional rent, even though she was in rehab and would not be returning. I spoke with the business manager who could not give me a reason for the charge. The only response she had was, "well you signed a lease". After sending documentation of my discussion with Vicky the Admin about moms inability to return due to going into a nursing home i received a $500+ refund. I had to argue to get it. The one positive note about Moms experience there was the folks who conducted the activities. Ann and Shelly are two wonderful and caring ladies who loved on Mom. I will forever appreciate them.

Dean H

My parents reside in Gull Creek. The kitchen and nursing are understaffed. The meals are inedible at times. Most other times the portions are so small that the residents are still left hungry. Meals are not well balanced with little or no vegetables given. You fill out a meal plan for the week and still don’t get what you asked for. Hot dogs and hamburgers are sometimes the only thing offered for both lunch and dinner. Meals are so bad, l as the son, have to keep their appt stocked with food otherwise my parents would starve I’m sure. We’ve complained but Gull Creek doesn’t care. It’s all about money to them. Nursing is almost as bad. They often bring up the medications at wrong times or forget to bring them up at all. $6000 a month for such terrible care

chrissherman

Current management company headquartered in IL implemented policy changes resulting in total management (6 positions) turnover as well as other staff. Management company handles mainly facilities in the IL area. Gull Creek's distance from headquarters appear to be an issue. New upper management lacking warmth and much less engaging compared to the two prior. Food service company was also changed resulting in a serious decline in meals. Cheaper quality products including proteins, sides, snacks and desserts. Rooms are spacious, many updated, others in the process.

He6319

The memory care unit of Gull Creek didn't look very appealing. It looked a little old and rundown, and it wasn't as clean as the others we looked at. The staff was great.

HappyFamily837

Everyone from the staff to dining room is so friendly and helpful. It truly is a loving community where everybody knows your name.

Chris583366

We visited 5 assisted living facilities in lower Delaware and Maryland. Gull Creek was the first one we visited and our choice for my parents who are 82 and 84. My parents live in a large, bright two bedroom, two bathroom apartment at Gull Creek. They have a balcony that looks out onto a grassy area. The staff at Gull Creek is amazing. They are kind, patient, responsive and appear happy in their chosen careers. The facility is fairly small, is well maintained and cheerful. The food is above average and the dining hall staff are lovely. My parents still find things to complain about, as do other residents, however the staff listens and responds.

Joyce107907650

Gull Creek had no room available, but the people that I dealt with were very helpful and very nice. It was a very nice facility. They were very supportive. I liked that it was closer and a little cheaper. I thought they were right on everything. They had all 3 different levels, and they had their activities. It was not as progressive as the other place that we looked at, but it was not as expensive either.