Sterling Care Riverside

Pamela Glover

I don’t even know where to start. When looking for a facility for our 92 year old mother who fell and broke her hip we found sterling care riverside listed 5 star!!! They come no where near a 5 star! Trying to get her physical therapy and occupational therapy done on a daily basis is a joke. It’s been11 days since her surgery and she has had 2 sessions with OT and 2 sessions of PT. She is not allowed to be taken into the bathroom. She is told to poop in her diaper and we will clean you up which could be hours later. She is loosing her dignity!!! She just lays in bed. This morning she had a coughing spell and threw up all over herself and her bedding. She was given one blanket that was slightly soiled because they had no clean sheets or blankets. We had to go home and get her a clean blanket. When they clean her soiled diaper they use a pan of hot soapy water and a washcloth that they keep dipping in the water and reuse the same washcloth. We have since provided wipes and disposable wash clothes to be used on her. Yes I do have some positive things to say. She has had a few GNA that have gone above and beyond taking care of her. Thank you to the few who care. Nurses are only seen to give medications which are never on time. The nurses button they give the patients shouldn’t even be there. Because they pay no attention to it. Let’s just say we will be looking for other means of care ASAP!!!!

Kim

I have a dear friend who is a patient there as I write this. She is having many problems with the night staff. She is there for rehabilitation following a hip replacement. Her bed collapsed last night at the bottom and it took hours for someone to respond. She had spoken to the owner about concerns with the night shift and he seemed concerned, but, nothing had changed. I would think twice about using this facility according to my friend's complaints. She is s an understanding person, but sees the neglect there. I hope she's out soon.

carm71

My husband was a patient here. While visiting him, my son and I noticed feces on the floor and mold in the heating and air conditioning unit. ( I have photos) This facility is rundown and in dire need of repairs and updating. There are no bathrooms in the rooms. Patients are expected to make it to communal bathrooms. This is not only a safety hazard but also a covid risk. He did fall and contracted covid! My husband was short of breath and had rapidly declined within 24 hours of arriving. I had to insist he be transferred to a hospital. He was positive for covid and severely dehydrated. How long would he have laid in bed on soiled linens and gasping for air? Do not send your loved ones to this facility! The staff seemed overwhelmed and unequipped to deal with patients.

Provider Response

badseed0101

My mother was put there for broken ankle and ended up incoherent and staffing could care less finally was moved to hospital DO NOT SEND LOVE ONES TO THIS PLACE They do not care whole place should be fired

People deserve better

My mother had a Stimulator placed in her back for chronic pain. She developed an infection and had to have it removed. Her surgeon was great and so was the hospital she was at. Her surgeon wanted her up and moving around and to start PT ASAP. The hospital had a great PT dept. but they felt it was too aggressive. My mom ended up at Sterling. The first couple of days she was asleep when anyone would I visit and when taken for PT she couldn’t even stand up, she kept falling back into her her. I asked the nurses and they “had no clue”. I requested a copy of her medication list when I spoke to the Dr. it was clear as glass why she was sleeping and couldn’t sit up on the bed without tipping over. The medications she was taken was so maddening. She was taken a large amount of muscle relaxers, Nerve meds and a list of other meds. I asked the Dr if he even examined her or went through any of the medical reports from her Dr. she want even taken pain meds when she left the hospital. The Dr then surprisingly asked what I thought she should be taking. After going through the meds I made it quite clear at least 1 family member would be there everyday and if she’s not getting her PT but charging her insurance or anything is out of sorts I would personally see that I shed light on it to whoever would listen. After that they were more attentive to her needs. Almost 2 weeks later I get a call that my mom is on oxygen because she couldn’t breathe. Instead of her being in the hospital or even on her way there, she was still at Sterling. When I got there I was explosively mad. When she gets to the hospital it was discovered she had blood clots in her lungs as well as her heart. She was placed on a blood thinner for 6 months but recovered from it. I felt genuinely bad for the other residents that were there who didn’t have anyone checking on them. The lack of care was so disturbing and should never be allowed to continue. I would urge people to go check on family or even friends if they are in facilities like that. If they are anything like this you would truly be concerned if you care enough.

Heart broken family

Don’t go to Sterling of Riverside! We read the rating and should have never left my husband there. The manager Donald & case manager reassured us they would take care of him. He went in on the 12/29/20 at 9:30 for rehab. Was supposed to have a consultation 12/30 never did. On 12/31 was rushed to the ER, sugar was 811. He couldn’t breathe & was not responsive. Four days to get his sugar straightened out. We reluctantly had to send him back to Sterling on 1/5 8:30 pm. When he got there he was so upset, they couldn’t find his clothes and he said they were really mean to him. I should have never left him there. On 1/7 at 5am my daughter gets a call and said he had passed away. No answers why. I asked if they checked his sugar through the night and said last time was at 10:30 & it was 124. Nurse said it was against protocol to check it during the night. I told her it was common sense to check it because he just came out of the hospital. Every Rehab or Hospital always checked it every 3-4 hours. We called back and talked to Donald the manager again & he couldn’t give us any answers to what went wrong. My husband & I were married for 51 years and I took care of him and to go through this is devastating. In my heart they didn’t check his sugar and he went low causing him to go into a diabetic coma. We lost a loving, devoted, caring husband, Father and Poppy. Hard to get through each day knowing we should have never left him there. Heartbroken family.