Signature HealthCARE at Rockford

Beverly

My brother moved into Signature HealthCARE at Rockford. He's not happy with it. They didn't start his rehab right away. I don't know if that was part of the order for them not to do that. My brother needs assistance, like going to the bathroom, and he's had problems pushing the call button, and nobody comes for an extended period of time. Several times, he hasn't had help in time. The food is horrible. I've had to carry meals for him to eat. They don't seem to have the incentive to give their best to their patients. Every patient might have complications or difficulties, but when you're in that field, you have to learn to work past that to provide adequate care. I just don't think that this facility does that for anybody, not just my brother. I've seen others that seem to be neglected. I don't want my brother there, but I want him to stay until he's physically able to handle things. At this point, it would be hard to persuade him to go to another facility if he needed to. It's an older facility. The faucet in his room doesn't set off. It's moderately clean. I think it could be better at keeping it cleaner and fresh-smelling. My brother is in a private room. It's a long walk to get to his room. I don't see anybody engaged in any kind of activity.

Provider Response

DerbyCity1234

I was unable to visit a dear friend of mine recently due to the pandemic but the facility took great care of her..she really enjoyed her conversations with her CNAs and time with her therapist..but missing her doggie was good motivation for her getting better and coming home...thanks yall

Provider Response

toribug

Horrible, do not put any family there. Adult services had to be called by University Hospital. They DO NOT care for your family, only let them sit in their own mess

caring0311213

My dad has been in Rockford Manor twice while my mother has only been there once. She went for a rehab after being in a hospital. I have been really satisfied with them. I really like the place. It smells clean. The food is pretty good. I cannot complain about it, and I had not heard any complaints from my dad. However, they need a little bit of updating. It's an older place, but it's fine. The nurses and the aides where my dad is in has really been super. They've been really nice and helpful.