Harbour Manor & The Lodge

Richard

I did tour Harbour Manor and The Lodge for my mom, but I can't afford $12000 a month. It is just too much. They're in a good location. They're not the newest or the most up-to-date that I have seen. The one where the memory care unit is and all that, I like the fact that they got enough nurses to keep an eye on the different patients to make sure that they're not neglected. I do like that, but it is just their prices are too high. My dad was in there recuperating from surgery for about two or three months, and so I was able to see how they were able to take care of their patients. The rooms were adequate. They weren't anything fancy, but they're adequate. I can get suite rooms for half a price of what they're charging. Their staff are not always there when you go look for them, but usually they are.

sholcomb

The nurses at harbor manor are top notch they gave me great care i was in the rehab part they are great i would highly recommend this facility

KHD

I would like to start by saying harbour manor is a great place for your loved one. The rooms are wonderful. The rehab wing has single rooms with tvs microwave and refrigerator. They also have two dining rooms and an activities room. The staff is wonderful. They are always willing to help where and when they can. From the front desk to the social workers to the business manager to the staff in the kitchen and the cna and nurses. Everyone there is accommidating and caring. I feel very blessed to have my loved one there.

B Gilbert

Very hard working staff, always try to accomodate your request. Very kind to my Mom and patient to explain things to her. Facility is clean and friendy atmosphere. Quick to inform me when my mom is having a problem. They have a good variety of activities for the residents to enjoy.

KaC1972

The customer service is great. The nurses are very helpful and are willing to go above and beyond in meeting the needs of my mother in law. The rooms are spacious and are well attended when needed. The food is good and always on time. There are always times that when I feel uncomfortable , the staff is willing to pop in and check on her and help out in anyway they can.

Sue Smith

Over the last 5 years, I have had my mother in law and sister in both the Lodge and Manor. As hard as it was for us to place our family in a facility, we couldn't be happier with Harbour Manor. The long term care world is a difficult one to navigate, but I also have felt there was a true passion from so many of the employees here. From the administrator to housekeeping, if there was ever an issue it was addressed promptly. I am so thankful to have these caring people taking care of our loved ones.

Karen S Smith

The nurses and CNAs are very caring and always helpful. The nurse calls me when there are any issues or things I need to be made aware of. The receptionist, Tonya, is the BEST!! The office staff has always been available to answer questions and address concerns. My moms room is big enough for her things.

Arnie

Harbour Manor & The Lodge had both assisted living and memory care, and it's connected to a nursing home, but they were in separate buildings. It's an excellent facility, and everything was top notch. However, it was spread out, and it's all on one level, so there's a lot of walking because you have to go from one building to another to get into the memory care. The staff members we met were very good and easy to work with.

dktwyatt

My mother began living in the memory care unit and remained there about 6 months until she was no longer a walk away threat as her dementia progressed and became wheelchair bound. I am happy with the care she received and the staff was always letting me know if there was any problems or situations. Naturally some requests or concerns would fall through the cracks, but honestly, the nursing staff seems overworked. I'm not so sure there is enough staff. There are always activities or entertainment. My biggest piece of advice is to remove all jewelry and not leave anything that means something to the family. When it goes missing, it won't come back. My mother was in the nursing home section for another year and a half before she passed away there. Mame, my favorite nurse, kept us updated on what to expect as the end neared and was so very kind to us through those final weeks and days. I can't say enough about how wonderful the staff was during and finally at my mother's death. Everyone was kind, sensitive, and thoughtful. I would recommend Harbour Manor.

Mary

The staff member at Harbour Manor & The Lodge was friendly and right on time. I would give them an excellent score. They did everything for my husband and they were perfect and professional. The food is excellent, they provide excellent care, excellent physical therapy, and they're very timely. My husband was back on his feet quickly, and they were with him every day. I have no complaints about them. He could go to the activity room and they had bingo, card games, outings that he went on -- like to Walmart -- and all of that. This place is so much better than the place he's currently in.

quilters

There are many hard working staff members here who work ceaselessly to care for your loved one. They make an effort to get to know your family member. Be an advocate for your family member. Be patient. Understand that staff is grossly overworked and that sometimes requests fall thru the cracks. The food is very good with adequate choices and quality of preparation.

Freyja

My father is at Harbour Manor & The Lodge. The layout is nice and the appearance is wonderful. It's very welcoming. I've been in contact with the staff and generally speaking, they've been very good. There have been a few lapses from time to time. They have a small library, a happy hour in a bar area every evening, and they have areas for the residents to gather that aren't just the dining area. He seems happy with the food, but he can't eat in the dining area. His food has to be brought to him.

Provider Response

Donna

My father is in Harbour Manor & The Lodge. It's really nice and I like it. My father's room is alright to me. They have people that come in to entertain, Bingo, and Bible study. They also have a library.

Sue/Edith

I would have no problem recommending Harbour Manor and The Lodge to anyone looking for a home for their loved one. The facility is very pleasing, the atmosphere is very "home" like, and the staff is very, very helpful.

Provider Response

a grandma

my friend never got the food for her urine al over she waited over an hour food never on time 930 sometimes for supper after one week she wanted togo somewhere else no staff on aib one nurse for 40 people

terri050687

Harbour Manor looked very nice. I liked the apartment sizes with a separate bedroom, and it has a lot of amenities that my father doesn’t necessarily have. His room currently isn’t as large as what they offer, so that would be something nice for him. It looked very nice and very well-kept -- good attention to details. They have a game room and an exercise room, and they do classes, game time for cards, and a lot of the things that he currently has.

Kathy612176

We went to Harbour Manor & The Lodge. It wasn't as homey as the other two places we visited. It seemed like you were on a cruise ship. It was more like a vacation place than a home. The staff was friendly and informative. They served three meals a day. They had three buildings where they had different levels of care.

cheryl510654

I had a daughter who spent some rehab time at Harbor Manor. It looked beautiful, but the care was substandard. It's terrible, and I wouldn’t go there for any reason. The staff was not helpful. Outside of the rooms, it looked clean, but they didn't have supplies, and they left everything as it was for two days.

JohnR

My mother has been a Medicaid resident at Harbour Manor for over a year and has always received the best of care from a very loving staff. There are many activities that she enjoys including bingo, sing-a-longs, story telling, poetry reading, outings, magic shows, Sunday worship, performing musicians and singers and a beauty shop where she gets her hair done every week. Mom is 97 and I visit her at least 3 times a week so if there were problems with resident care, I would have been aware of them by now. And, most importantly, if I thought there was a better facility for Mom than Harbour Manor, I would move her immediately. Mom thrives there, has friends and her mood is always positive. Working in a nursing facility is a very demanding and difficult job where you must love taking care of many residents (and their families!) From my point of view, they deserve a 5 star rating.