Hickory Creek at Sunset

Roberta

I didn't like Hickory Creek at Sunset's patient-to-caregiver ratio at all. The beds did not have bed rails, so my husband fell out of bed immediately. There weren't people there to help my husband, and people were rarely there to help him get to the bathroom. The call button went unanswered for 40 minutes. It was a total disaster as far as we were concerned. My husband was there for two days. There were few staff members, and they were overworked. I think they were not as interested in the patients as they were in maintaining the pretense of being adequate. They gave my husband an individual pizza. However, he had fallen in the hospital, and he had broken two teeth, and the pizza was too difficult to cut up for him to eat, so the diet wasn't specific to him. They made no consideration for the fact that he wasn't going to be able to chew it, and they didn't have any substitutes to offer. They said they had activities, but I wasn't there during any activities. I found my husband by himself seated in a wheelchair when there was supposed to be an activity. He was by himself in their little dining area, which is where they had activities. He had dozed off in the wheelchair and was sagged over to the side. There was no seat belt in the wheelchair, so he could have fallen out, and there was no help around at all. There was no one in the room. There were several other patients in the room, but they would not have been able to help him.

Frank Castle

I had my Grandfather here to rehabilitate after surgery. He was at Hickory Creek for two months. I would have to say that getting him in here was a breeze with the nice lady that does admissions and the Director Tega. I really appreciate all the help they gave and how easy they made the transition. The nursing staff was great to him, and physical therapy had him up and going with in a couple of weeks. Everyone I encountered were very nice and attentive to the needs of my grandfather. He also like having his own room to himself.

sonpa

Always out of supplies. Food cold most of the time. Unhealthy food chooses. Lots of bread, white gravy and pasta served. Lots of processed meat which is high in sodium. Staff frustrated by low pay and not enough workers. Most of the workers are kind and do their best with the conditions they work under. I do not recommend this facility.

LS1

My husband had broken his hip, so I had to find a place for him fast. I had put him in one place, which was a good place, but it was really rather expensive, so I had to get something that was a little cheaper and still had a good rating. And caring.com gave me Hickory Creek; I went over and checked it out, and I thought, "Well, it is small, it's OK, the price was definitely right, and it still has a good rating." So I moved him into there, and he seems to be doing well. He has Alzheimer's, he is in the last stages, and he is actually kind of laughing a lot and interacting with people more than he did, so this is a really nice place. The staff is absolutely fine. They already know my name, they know his name, and it is just great. The only reason I give them a four is because they don't have soft drinks, and my husband enjoys soft drinks.

KFC2012

Hickory Creek was a decent facility for the most part. The staff were very kind. However, to exit the building, you had to punch in a code on a keypad. The code was changed every day. When I would go to leave, there was never anyone at the front desk, therefore I could not get out of the building until I searched around and found someone or another visitor was kind enough to let me know the exit code for the day. Another issue is that I found the patient rooms way to small. My Uncle was in a two-individual room, and both of them barely had room to walk around their beds.