Tower Hill Healthcare Center

Dannys703

We have been beyond please with Tower Hill. The facility is on the older side but appearances should not mean anything when care is concerned. My loved on what received great care from the staff. They treat her with kindness, compassion and dignity and more like family then a patient. They have a variety of activities to keep her busy and keep her mind active. She has met friends there and talks about some of the nurses, caregivers and therapy staff that she really likes. We would recommend Tower Hill!

happiness2

Nobody "wants or looks forward to" putting their parents in a nursing home. Lauren answered every question, never lost her patience, or ever made me feel anything but welcome. I called MANY times. The staff is friendly and very experienced. They were only in there for 3 hours and put together a pain management and plan. The management visited them and gave an orientation to make them feel welcome. They get to be together and can grow together in their new journey. It's difficult during the pandemic, but they have made the transition smooth. My father in law was here and we loved the staff so much, we returned with my mom and dad.

FDN

Our family has been very pleased with Tower hill. Our family member has been there for over 5 years. The staff is outstanding. Very genuine in their desire to do what is best for their patients.

Tori80

This facility is a bit on the older side but they staff to a great job at keeping the facility and rooms clean. The staff are so friendly and accommodating from the maintenance/housekeepers all the way to the management. There is a lot going on in the facility every day to keep the residents active. We just joined the staff for a lovely holiday party. This facility is very reasonable in pricing and includes everything. Room, furniture, linens, laundry service, nursing care.... it is all included in the daily rate. I would definitely recommend them to anyone who is looking for a great place for their parent or spouse.

Lauretta

My mother was in Tower Hill Healthcare Center for a month, and it was deplorable. There's nothing of good quality there, the physical appearance was okay. They had a great courtyard, they're boasting about it, but it's deceiving, because it's always locked, and patients were locked in and can't go outside. It's on the dirty side, you just don't want to touch anything, everything feels grimy, dirty, and it's not a clean place. The staff is way overworked. Their intentions were good, but they can't meet the patients' needs, and they're just overwhelmed. The beds and furniture were old. It was less expensive, but you get nothing.

Ellen Israel

My husband has been a resident at Tower Hill for about four months. He has special needs and Tower Hill is listening to my concerns and assisted him with accommodations to improve his long-term care. He has nurses and aides that treat him with respect and dignity. The therapy department does a great job. The speech therapist has found some techniques that are making great improvements. We chose the doctor on staff and she has been extremely attentive. The restorative nurse has also been very helpful in getting residents proper equipment and making new residence transitions from home to skilled care seamless. One area they could use some improvements are the meals. My husband had been a resident of another facility after falling last year but I have found Tower Hill‘s Services to be far superior.

Pam076500

I didn't have any complaints about Tower Hill during the time my husband was there. The staff was very good, and the place was very clean. I thought their dining area was fine. He had a fine, shared room with a hospital bed. They granted everything that I requested.

Ellen46

They do everything from rehab to long-term care at Tower Hill. So far, it has been very positive. They seem to be taking very good care of him, and they notify me whenever they have to change anything like his medication. In one case, he did something that involved putting a bandage on, and they didn't want me to panic, so they called and told me that something had happened that day, that it was just a minor thing, that they were treating it, and stuff like that. Today, they called me to say, "We just changed his room back to the one he had before," in which I was glad because it is a nicer room. It seems like a pretty decent place, and the price is more reasonable than anything around here in McHenry. The dining area seems nice, and every time I've been there, the food looks really quite good, and it smells good. I haven't been there at all the meals obviously, but the ones that I have been to seemed good. Unfortunately, my poor husband seems to have lost the ability to chew his food recently, so now they are giving him the food in its pureed form, and even then they have to make sure he swallows. So he's having some problems there, but I won't say it is anything to do with them. I think they're dealing with it the best they can.

Janeth1

My parents are in Tower Hill Healthcare Center. It is close to where my bother and I live. My mom went there first and my dad followed after rehab. They are accommodated in one room which is really nice. It is clean and has enough room for them. The staff there is really great. They are very caring and compassionate. My dad cannot get up on his own and they are very prompt when he needs help and when we need him for a couple of appointments, they help out by making him ready to go when we get there. They have a lot of activities that my mom goes to. I am happy with where they are at. It would be nice if they had a sheltered area outside so they wouldn't get wet when they have to ride the van when it is raining. I definitely recommend this facility to others.