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Heartland of Moline
833 SIXTEENTH AVENUE, Moline, IL 61265
Featured Review
4
|
May 14, 2020
I feel the activities people at Heartland are going above and beyond. They are doing all they can to assist the residents and keep them busy and active during this trying time. The residents are not able to have visitors at this time so the activities staff are doing things such as organizing a drive through parade so people can see their families. They are doing activities while keeping people at a safe distance apart and they make sure every person has things do to in their rooms to keep them busy.
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About Heartland of Moline in Moline, Illinois
Heartland of Moline is a Senior Living provider in Moline, Illinois that offers residents Nursing Homes services. Contact Heartland of Moline for more details on services and rates.
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Reviews of Heartland of Moline in Moline, Illinois
3.5
(19 reviews)
Facility
3.3
Staff
3.8
Food
3.2
Activities
3.0
Value
3.0
Marge
2
|
September 25, 2021
My sister-in-law is at Heartland of Moline. It's a nursing home and she's in a room with another lady and this lady yells and is out of control. The only way she is not like that is when they give her some shots or some pills or something to calm her down. We talked to the social worker twice and we got no help out of that. My sister-in-law has been affected, not being able to sleep sometimes because this lady will keep her up at night yelling. I experienced it because I was visiting her when this lady started yelling and everything. She was very vocal and loud like that. I had one person come in to try to calm her down and when that person left the room, the lady started up again. My brother contacted his lawyer about the situation because he got no help from the social worker. The lawyer contacted whoever is the head of Heartland. He said that they were very hard to deal with. In other words, they wanted to move my sister-in-law out of that room instead of troubling the yeller, they wouldn't move her out. They said he had to move her wife. Even though she was happy with where she is, she is next to a window and she was happy there, they still wanted her to move and not the one that was yelling. I'm not happy with that place.
Provider Response
Nancy Kimbel
1
|
August 6, 2021
I would like to know how a RN can work there, make life and death decisions, but can’t or won’t administer an IV. From what I understand there are at least two RN’S on duty at the same time. I was told the other RN was probably busy, PROBABLY, I was never told what really was going on. The result of not administering the IV was death. So you can see my concern. I would like to know who Vickies boss is and would like to have a conversation with that person. That is just one of the high lights from her stay to end there.
Provider Response
JoySH
3
|
March 7, 2021
My dad went to Heartland after a hospital stay for septicemia. He was very weakened by his time in bed and needed PT as well as antibiotic infusions. His medication was properly done and the infectious disease doctor had 2 televisits with him. The PT was also well done enabling him to strengthen in order to transfer to a wheel chair and to the toilet on his own. This care enabled him to return to his assisted living apartment. Thank you, Heartland. However, I was displeased with the contact the staff made with me: none. I had to call them to ask for information. There were two ongoing problems Dad had been receiving care for, and those were not attended to. I have received more calls from them since his discharge than I received the entire time he was there. He had his written care plans in his hand when he returned to his apartment. I think some of that should have been shared with me since Dad is 96 and things are confusing to him. Perhaps the fault lies with the Covid quarantine as I was unable to visit in person. More sharing with the family caregiver is definitely needed.
Provider Response
Barb M.
4
|
May 14, 2020
I feel the activities people at Heartland are going above and beyond. They are doing all they can to assist the residents and keep them busy and active during this trying time. The residents are not able to have visitors at this time so the activities staff are doing things such as organizing a drive through parade so people can see their families. They are doing activities while keeping people at a safe distance apart and they make sure every person has things do to in their rooms to keep them busy.
Provider Response
Barbara 1121
4
|
May 13, 2020
Heartland has a pleasant environment. The staff is qualified. There is an adequate number of staff working but they are overworked so there were times my call light was not answered in a timely manner. The dietary staff worked diligently to accommodate my allergy to garlic. The portions were generous and I was provided with a good variety of foods. The therapy staff pushed me to increase my muscle capacity and gave me a variety of different exercises so it was not boring. Therapy made it possible for me to return home.
Provider Response
Lar N.
5
|
May 12, 2020
The therapy at Heartland is exceptional. They worked me hard so would be strong enough to go home. I am thankful to have been able to work with such knowledgeable and caring people.
Provider Response
O2646298
5
|
May 8, 2020
The therapy at Heartland was very, very good. They were able to help me get strong enough to return home on my own. Everyone at Heartland was extremely caring. The food was also good. I was always given a lot of food which I enjoyed.
Provider Response
C7232582
5
|
May 7, 2020
My stay at Heartland was wonderful. All of the staff and employees were very nice and helpful. I had no complaints with my stay at Heartland.
Provider Response
Rosie B.
5
|
April 24, 2020
I enjoyed all of he staff at Heartland. All of the staff were very attentive to my wants and needs.
Provider Response
Bonnie B.
5
|
April 24, 2020
I received lots of help from all of the staff during my stay at Heartland. I enjoyed my stay at Heartland.
Provider Response
VickieD
1
|
June 16, 2019
When my father first arrived he received good care. The PT staff was good. Speech staff condescending. after 3 weeks my father became private pay and was moved to a tiny stuffy room which he share with another gentleman. 2 beds and one chair in the room. A couple times hoyer left in room so no room for visitors unless we took Dad to another area. Same food repeatedly - lots of chicken and rice combinations. Staff in new area horrible and lacked knowledge. Serious issues occurred and facility did not contact family
Provider Response
Yo-Yo
5
|
March 24, 2019
This was my mom's third time there and she was treated like family. The nurses and cna's were great and friendly. The physical therapist and occupational therapist were outstanding and through out the day when she wasn't doing therapy they checked in on her to see how she was doing. The staff was great and easy to talk to. I would take her back in the blink of an eye
Provider Response
chichope
2
|
April 8, 2018
When our loved one was checked into this facility, it did NOT compare to any other facilities check in process. They did not seem to know much of the health problems that they were dealing with, didn’t take an inventory of her clothes, didn’t bring a wheelchair or walker into her room until we asked for it, as they thought she could get herself to the bathroom. Took them a long time to answer her call light when she put it on. Used the wrong size ostomy bag on her for almost two weeks. They were also putting her osteomy bag on the wrong way and her own Dr. was very upset when we took her to her first appt. with him. It would leak almost everynight and she would wake up in a wet bed. Didn’t show her how to fill out a dining menu, in fact we had to ask them about it after two days, as she wasn’t getting one to fill out. We wrote on it that she didn’t eat PORK other than ham and bacon, and she was served it several times even after letting them know. When the facility Dr. evaluated her for the first and only time all he did was look at her feet and said, you’re good. He didn’t even listen to her heart, lungs or look at her ostomy. We would not recommend this facility after the lack of care she got! The nurse’s aide....Maria and her sister Patricia were awesome and really seemed to care. So was Cindy from central supply. Not a very satisfying stay.....period. Check out was basically very lax also.
Provider Response
Margie
4
|
October 31, 2017
My father was in Heartland. They took care of him as much as they could. His room was clean. The food was good but he didn't eat much. The staff that we interacted with was very friendly. He was only there for a week. The facility was clean.
Provider Response
victoria154373
2
|
June 1, 2017
We visited Heartland, but I wasn't impressed with the care. It was clean; it was OK, but it was more clinical. It seemed that people were just left in their wheelchairs, and they seemed bored.
Provider Response
Sharon130612
4
|
December 3, 2016
Heartland was OK and clean, but sometimes it smelled like a nursing home. Sometimes they have an odor to them, but it was clean, and the staff was doing their job; it’s just wasn’t as nice. The only thing I didn’t like was a lot of the time they would make them get up and sit in the wheelchair for half an hour before they took them to eat in the cafeteria. But they did have things for the patients to do and a library.
imsopissed
1
|
October 23, 2015
In their mad rush to eject my mother from their facility when her insurance ran out, they lost her glasses. Now I either have to pay to get new ones or she goes without until Christmas waiting for Medicare to approve payment. They should pay more attention to caring for the people in their charge and less on their ratings. I'm glad she's not in their anymore.
Caring110591050
4
|
September 30, 2015
Heartland Health Care Center in Moline was the place I found for my dad. The staff has good attitude towards taking care of him. The rooms and apartments were spacious. Their food and dining rooms were very good too. They have 3 dining rooms -- one for each level of people that need assistance. What impressed me most with this place was its location and recommendations from other people. It's a good experience overall.
Caring103806750
5
|
March 23, 2015
They were outstanding, and Heartland is a five-star. The staff was very well-trained, and they were not understaffed. They were just on top of any condition that mom had, and they were trained to help with Alzheimer's. There were activities. She did go to some of the musical things, they had like nail polish day, it was varied, and it was just really nice. The grounds were very small, but they had a very big patio or porch-like area. They did take whoever wanted to go out, out. So it wasn't left to the residents to make their own way there. At that time, she was in a private room. It was light, she had a big window, and it was airy. The curtains were light colored; it was just much more cheerful. She stayed there for exactly 100 days, and that was when Medicare had run out.
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