Emerald Place - Glenview, IL

Eberhardt

Emerald Place - Glenview, IL was new, so it was kind of an attractive place, and they have a pretty good staff-to-patient ratio. But it was a big place, so it felt kind of a crowded space because there was an event going on in one common area. Emerald Place is one building, so everything's together. And something was going on in the common area and there were a lot of people there. In a way, that's good because you get them to interact. We saw just about everything there. I was very impressed with their staff.

Sharon

My husband is in Emerald Place in Glenview. It's a memory care facility. What I like about it is the location, the staff is extremely friendly and helpful, and they made the moving-in process very easy. The cleanliness is very good and the rooms are very nice and spacious. Overall, it's a beautiful facility and they seem to really take a great interest in their patients. They have wonderful communication with the families too. They have tons of activities. Every day they post a chart on the wall that has the monthly calendar, and there are numerous activities daily. I have not tried their food, but from what I've seen that my husband has had, they're not having their full menu right now. They had a water pipe issue in the dining room so they had to close the dining room and put in a new ceiling. The residents have been eating either in their own rooms or the community room, and they're not getting the choices that they would normally get on their printed daily menu. The food still looks good though.

PMROBIN

Rooms are OK. Staff is a revolving door specifically CNA's, no continuity which it is important for the residents as they are in a new environment and continuity is extremely important. Current leadership is done by bulling and intimidation. Staff is in constant shortage. Examples being laundry being missed because employees are filling in for missing CNA's, meals to residents are being missed. 2nd Chef in 1 year is gone. No clear communication between family members and ED. Quarantine residents are not truly quarantine and are wondering the hallways without masks. Receptionist does not believe in masks "because they are uncomfortable".

Bruce Baumberger

My wife transitioned to Emerald Place in November 2019, after almost five years of home care for her Alzheimer’s Disease. That gave me a few months to become familiar with all aspects of life at Emerald Place prior to the pandemic visiting practices that began in March 2020. My selection of Emerald Place was based on feedback from a family member who visited several memory care communities and my own visit to Emerald Place. From the moment I started my tour, I knew that I had found an outstanding home for my wife – up-to-date, state-of-the art facilities with a staff that is proficient, caring and enthusiastic about working with the residents. Day- in and day-out, the upbeat disposition of the staff is felt by the residents who show their happiness. Emerald Place may be likened to a cruise ship – dining areas at the “stern” and activity areas at the “bow,” so residents are on the move many times each day as they transition between the areas, plus there is a lovely protected courtyard area and porches to enjoy during warmer weather. Just like a cruise ship, entertainment is offered on a regular basis along with bingo, flower arranging, exercise classes, religious services and more. The monthly activity calendar shows that every day is carefully planned for maximum resident enjoyment. Special events in 2020 include an appearance by the Jesse White Tumblers, Sheila Tulley Irish Dancers, Big Band Night, Hawaiian Luau, Cinco de Mayo, Elvis Presley and more. The rooms are spacious, bright, cheerful, well ventilated and each has excellent views of the surrounding neighborhood. No one looks out at a nearby wall. Meals are served in a formal dining room with a broad range of food to satisfy all tastes. A valuable, distinguishing feature of Emerald Place is the broad range of in-house services, a huge benefit for residents who may be challenged dealing with travel to off-site appointments. The upscale, full-service Kosoff salon takes care of all grooming needs. Physical and occupational therapists are equipped for onsite services. Remarkably, a dentist visits Emerald Place for a full range of dental services. A podiatrist visits regularly. Most importantly, in-house primary care is provided by a medical group that include physician assistants who see residents on a weekly basis. That enables them to be proactive to adjust medications promptly and address other emerging needs. The management team at Emerald Place is a high-energy, efficient group that is well liked by the staff and residents. They set a positive, pervasive tone that keeps spirits high, a critical element as everyone manages all aspects of life during the pandemic. Their professionalism shines as they proficiently manage pandemic challenges. Management meets with family members on a regular basis, plus there is a family support group and a book club, all elements that create a strong family feeling at Emerald Place – we’re all in this together! Lastly, if you would like to talk about my experience at Emerald Place, please ask the management for my contact information.

spietrucha

There are simply not enough words to say how blessed and truly grateful I am to the team at Emerald Place. In particular the Community Relations Director and Executive Director are outstanding beyond belief as is frankly the entire team. They moved mountains to help us get my mom where she needed to be, her new home. I say home because that’s what this place has really become for me and my mom. The treatment, care and kindness they have all shown, candidly I was afraid was lost in today’s day and age of elder care. Having already experienced two other places and unfortunately hearing horror stories of others, this place has turned out to be a godsend. Simply put, they have given me my life back. No longer do I worry if she is happy, I can see it all over her face. I don’t worry if she is sleeping as she tells me how wonderful it is to be able to have heat in her room as much as she wants, which I love that the staff always makes sure she is warm and cozy. In addition, not only is the food great but they make sure to help her eat if she needs. For anyone having to face this, I’ve been there and I understand what you are going through. I was in your very shoes so I am hoping this review will help ease your minds a bit because I cannot say enough good things about Emerald! They are simply the best, will treat your loved one the best and will make you feel part of them as they are truly one big family. I will be forever grateful to them!!!!

Deborah Silver

My father began to lose his physical and then memory skills during his 95th year. He had prided himself on his independence and had a difficult time adapting to his lose of Depression-Era pride. My family was blessed to find Emerald Place in Glenview. Its physical environment felt like home. Residents were able to move about the secured and monitored facilities with caregivers alert to their needs and location. Provided activities drew out language and memory skills through enjoyable activities. All residents were spoken to by name and caregivers took the time on a frequent basis to engage them in conversation about their lives. Sometimes, this can be a tricky population to manage but Emerald Place did so with compassion and loving care. My father was at Emerald Place for a short time but we will be forever grateful for making my father's remaining days peaceful . Deborah S. daughter