Question 1

What ongoing senior care training does the staff receive?

Accepted Answer

In order to keep our staff up to date on all items, we have routine meetings to discuss training and new techniques or things we have learned. We also have monthly training sessions as part of their certification.

Question 2

What safety features or security measures does Pacifica Senior Living Pinehurst offer to assisted living residents?

Accepted Answer

Pacifica Pinehurst has a secured courtyard that encompasses not only the Memory Care but our Assisted Living as well.

Question 3

If Pacifica Senior Living Pinehurst accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Accepted Answer

Pets are family to many-and we want everyone to enjoy their family. Pets are welcome (while on a leash) to be with their owner anywhere in the community except the dining area. The secured courtyard is exceptional for animals as there is an open areas to run and play.

Question 4

How does Pacifica Senior Living Pinehurst keep residents' families informed about their loved ones?

Accepted Answer

The staff at Pinehurst are directly engaged with the residents, their families and their loved ones. From phone calls, letters, or even emails-we aren't strangers but extended family you have known your entire life.

Question 5

How does Pacifica Senior Living Pinehurst keep residents' families informed about their loved ones' health?

Accepted Answer

The Care Conference, scheduled every 90 days, is the most formal communication with families regarding a loved one’s health. However, Pacifica Senior Living maintains an up-to-date Facebook and distributes a monthly newsletter with a wealth of information regarding the community and its residents.

Question 6

Is Pacifica Senior Living Pinehurst affiliated with a hospital if more care is needed?

Accepted Answer

Pacifica Pinehurst allows residents their preference to choose which hospital and physician will best support them and their changing needs.

Question 7

What techniques does Pacifica Senior Living Pinehurst use to support memory care residents during mealtimes?

Accepted Answer

As Pacifica Senior Living practices individual person-centered care, techniques vary per resident and are meant to be independent appropriate.

Question 8

What programs or activities does Pacifica Senior Living Pinehurst offer to keep residents engaged? How does the staff engage residents' long-term memories?

Accepted Answer

Group activities including, but limited to, exercise, gardening, movies, baking, and singing are scheduled seven days a week. Long-term memories are engaged through activities specific for long-term stimulation and reminiscing with memory books.

Question 9

What places are near Pacifica Senior Living Pinehurst or within walking distance for assisted living residents to enjoy?

Accepted Answer

Pacifica Pinehurst is located on S Division and Main Street. We are literally minutes away from everything in Pinehurst!

Question 10

What programs or activities does Pacifica Senior Living Pinehurst offer to enrich residents' well-being?

Accepted Answer

Pacifica Pinehurst is an intimate setting that truly allows us to know each of our residents. As trusted neighbors, we seek to engage the residents with activities of their preference from special musical engagements to puzzles or crafts.

Question 11

What ongoing training does the staff receive in dementia care?

Accepted Answer

Dementia care training starts at orientation and continues throughout the staffs’ tenure.  Onboarding includes 26 hours of Dementia and Assisted Living care training with 3 – 5 days of hands-on training.  Ongoing training is comprised of computer-based learning (8 additional hours per year); hands-on live classroom training (4 hours per year); and monthly in-service events led by the registered nurse, executive director, or a third party vendor.

Question 12

How many staffers are on duty in the daytime and overnight?

Accepted Answer

During the day, our staff includes a med tech, three caregivers, an activities director, and other ancillary staff, such as kitchen, maintenance, and administration personnel.  Our overnight staff is comprised of a med tech, two caregivers, and a registered nurse on-call.

Question 13

Describe the overall population of assisted living residents at Pacifica Senior Living Pinehurst. What is their average age? What are their favorite things to do?

Accepted Answer

Pacifica Pinehurst has an active group of residents. With the range of ages from mid 70's up to 99, we have a diverse group where everyone is welcome.

Question 14

What makes the chef or dining program at Pacifica Senior Living Pinehurst exceptional? What kind of menu can assisted living residents expect?

Accepted Answer

The dining experience at Pacifica Pinehurst is unique in that it is truly driven by the residents. Due to the smaller nature of our community we get direct feedback from the residents at meals and make alterations right then for the next meal. We feature home cooked meals just like you remember growing up with.

Question 15

What safety features or security measures does Pacifica Senior Living Pinehurst provide to protect residents who wander?

Accepted Answer

Pacifica Pinehurst has a secured courtyard that encompasses not only the Memory Care but our Assisted Living as well.

Question 16

Describe the neighborhood around Pacifica Senior Living Pinehurst. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Accepted Answer

Pacifica Pinehurst is located at the center of Pinehurst, just off of Main Street. Surrounded by a residential area on one side and medical offices on the other-we are literally minutes from everything Pinehurst has to offer.

Question 17

What is the care staff-to-resident ratio at Pacifica Senior Living Pinehurst during daytime and nighttime hours?

Accepted Answer

Pacifica Pinehurst is a community that truly reflects person centered care and a home like environment. Our intimate setting allows for at least one staff member to be around 24 hours a day.

Question 18

What transportation services does Pacifica Senior Living Pinehurst offer to assisted living residents?

Accepted Answer

We have a van that can assist with scheduled transportation to medical appointments. For other engagements, please speak with the Executive Director.

Question 19

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Accepted Answer

Each resident is assessed by the registered nurse every 90 days.  After the resident has had his/her assessment, a care conference is scheduled with the family/Power of Attorney and resident to meet with the executive director, registered nurse, and activities director.

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