The Terraces of Boise

Karel

My sister is in nursing care at The Terraces of Boise. They have a lot of staff members that are in and out of the rooms every day. She's in a private room that's very clean, and large for a skilled nursing facility. The communication is phenomenal, they have social workers, doctors, and nurses, and they're all very willing to come in and talk to you and set up different things that she needs right now. They have everything there, there's physical therapy, speech therapy, all kinds of things there.

Provider Response

BoyCee

My mother moved to the Terraces in 2016. At the time it was a very nice facility, and she was happy there. The Terraces was taken over by Human Good a few years ago and has declined immensely. To be fair, partly due to Covid and staffing issues. However, they seem to care more about profit than people.They keep raising prices on rent and food while cutting back on services. My mother's apartment was damaged by a flood in January of 2022. She has been living in a construction zone complete with dehumidifiers running 24 hours a day inside and outside her apartment for 8 months! Last week she was forced to move to a much smaller apartment, so they can start working on fixing her place. We asked that her rent be adjusted due to the much smaller (basically half the size) and were told she needs to wait for their insurance to settle! This has really taken a toll on her physical and mental health. The management is horrible about communicating and doesn't seem to have a plan. My 90 year old mom tells me this is the most unhappy she has been her entire life, so sad.

Jeff

We toured The Terraces of Boise for my mom. They are significantly more expensive, and I don't think they even had any availability and so we kind of ruled them out very quickly. It's one of those kinds that you buy in as an independent living, and then you're guaranteed a spot if you ever need to move into assisted or memory care or skilled nursing. It is very new. It's probably been built in the last six years. I only really dealt with the sales director person, and a couple of people, but mostly the sales director. She gave me a tour of the skilled nursing area. They were very nice. The room was a little bit bigger than the others, and I think they include a microwave. They have everything and are all-inclusive. I mean, they have skilled nursing, memory care, and pretty much have everything. It's very clean and very nice. The people that are in independent living can come down to the dining hall as well eat in their rooms. My mother was beyond independent living and at least initially potentially even needed skilled nursing. They were more expensive.

Provider Response

Patricia

My husband did rehab at The Terraces of Boise. My favorite thing is they had a chef, and the food was amazing. The care was wonderful. It was impeccable, though there were times that I had to question just because they did things differently; I didn't understand. We met a wonderful doctor who my husband still sees at the Wound Center. He is the wound doctor and that was part of why my husband was there. My husband was a little bit naughty, so they had to put an alarm on his bed. I can't blame them for a lot of what happened because he was naughty. He was not cooperating. It was a beautiful, clean place. It was nice. The food was pretty fancy, although he loved the desserts. The majority of the staff was great. They seemed very caring. Sometimes when my husband would push the button to get attention, like to go to the bathroom or something, they were a little slow, but they also had many other people to take care of. His room was beautiful. It was perfect. It had a recliner for him and the TV, and the restroom was easy for him to get to. It was nice. They had everything. They worked with him every day. They're small, but they still had everything. They would work one-on-one; it was not like a group therapy thing. I did not see a library, but they had a beautiful living room and they would set up puzzles. It was like "if you want to come kind of thing." It was a beautiful room with a huge fireplace, and everybody would gather around in their wheelchairs. They had lots of things if you wanted to do it. My husband would love to read, but he can't see and it makes him very frustrated. It's a beautiful place. They had a little snack bar, and if you want to snack during the day, they'll set them out. It was just nice. We saw some of our friends that were living there. They had bingo and they had all kinds of games and stuff, but sometimes my husband couldn't participate because he can't see very well. His physical therapist got him active in just about everything. They were great. They made him do things and it was great. However, a year and a month later, I got a bill for $70, and I called, and it is for medication. Why am I getting it a year and a month later? That did not sit well. He did not like all the things they made him do, but he had to because those were the doctor's orders. It was a great experience. There were times he was unhappy, but he needed to do the things that he didn't want to.

Jeanie

We are doing just fine at The Terraces of Boise. We are independent, and it's been fine coming here. We have only been here three days, so I really can't say much about the staff, but it's been good so far. I would recommend it. It's in a nice location, it seems clean, the staff is friendly, and the people are friendly. We are happy to be here. It has very good food. We have had dinner here twice because we just moved in, and we eat the meals in our apartment. They have lots of activities. They have an exercise room, various kinds of discussions, movies, and so forth. It's very clean and rather new. It's a good facility. Our room is lovely. Before we came in, they painted it. The floors are new, and it's very good. We just haven't been here long enough to be involved in activities. I'm just unpacking.

M.H.

We've chosen The Terraces of Boise, and my husband is moving in. It's a very nice facility, it's closer to me than the others we looked at, and I liked that. I liked the location, the number of rooms, and the facility. I felt that it would be more comparable to where he's living than other places. The staff is great. He has a 14x15 room with his own bath, they have one larger room, but that was occupied, and there were twenty rooms of the same size. I know they have some exercise classes, they will try to engage him, but he's gonna be hard to engage.

Provider Response