MorningStar of Boise

Donna

Our family is greatly disappointed in the Assisted Living management at Morningstar (Exec Dire, LPN, RN). Being new to assisted living we didn’t really know what to expect but had assumed communication about issues with the family would occur. During the 6 months my parents were residents, if I didn’t hear from the Morningstar team I would contact them to see how things were going so I was totally caught off guard by what occurred several weeks ago. My mother had been having trouble keeping up with their toileting program and also developed a pressure sore while there. In my opinion this led to her being taken out of the facility by an ambulance on Labor Day weekend and placed at the hospital with no prior notice to the family. This in itself was troubling but what occurred the next two weeks is why I am making this complaint. Once she got to the hospital they were unable to admit her because under Medicare rules she had no medical issues. Later that day the hospital contacted Morningstar and informed them she was fine and asked she be brought back to the facility but the Morningstar executive director refused to have my mom come back. Over the next 10 days the hospital and the Idaho State Ombudsman both contacted the facility several times to work out a solution because my mother was just sitting in the hospital while I tried to understand what was needed and find a new assisted living facility for her and my dad. It was a very upsetting time for all of us. The Morningstar management basically forced us to move to another facility under incredible stress when they could have simply allowed my mother back to the facility and issued a 30 day notice, per the contract and accomplished the same outcome. We do NOT recommend the Meridian Morningstar facility. I personally think you would be better off to find a facility that treats your parents as vulnerable people who need ‘assistance’ rather than tenants who happen to be elderly.

Provider Response

Angela

MorningStar of Boise has a 24-hour a day staff. I liked the room. It has a balcony. The layout/design was nice, and in fact, their upper floor had lots of sunlight and a view. It was my mom's first choice. I met Aleyna and she was good. The cleanliness was very good, too. If Mom's needs weren't so high, it would have been where she goes. It was certainly her choice because she really liked the room. To me, it was very nice. My mom has a high preference for a view, and pretty much none of the places have any kind of a view, but MorningStar of Boise did, and that was important to her. The best view was on the third floor. It had large windows and a bright view. So, the layout and the structure of the room was fantastic. The facility was relatively large, so I really liked it. The problem is that I think there's limited care.

Provider Response

Timothy

I would give MorningStar of Boise an overall of four for the staff and for the place, but they did not meet my requirement of allowing me to bring my reloading equipment. I was told that I would be having lunch there, but lunch wasn't offered. The facility was pleasant. The surroundings were pleasant. The rooms were pleasant. The staff was very friendly and welcoming, "Hope you move here soon," like that. They had a garden that was manicured. Excellent maintenance of the landscape, almost too good. It was impressive.

Provider Response

Judy

We've toured MorningStar of Boise and we're very impressed with it. Their rooms were nice but not as big as the other place I visited, they were apartment-style dwellings and not cottages, so they seemed a little smaller. The staff was very accommodating, and they had a lot of information. They showed us their exercise room and there's also a theater where they showed movies. The facility was very good and very clean, everything was in good repair, and I didn't see anything that was not adequate. I am partial to the ground-floor level apartments, and the one we looked at was on the second floor. The parking area was a little difficult to get to.

Dottie

I toured MorningStar of Boise, and it was very positive. My friend reacted very positive also. It's my understanding that it is one of the top two that she is considering. She really liked that. She liked some of the special things about the little coffee shop and so on. I was surprised that she reacted that way because she had been very negative towards large places, but there were enough more intimate areas that seemed to kinda counter that. The rooms were not the largest that we had seen, but they were larger than some. They were very clean. Thinking in terms of how her furniture would fit and so on, it looked like it would be very livable. The staff was very amenable, friendly, knowledgeable, and energetic.

Provider Response

JY

I love that MorningStar of Boise had light and happy surroundings. I liked the administrator, the head nurse, and the way they were set up in terms of being able to care for the people who needed assisted living. They have a great big dining room that many of the independent living people use, although anybody including assisted living residents can also use it. They have a smaller dining area closer to the assisted living area, and they have their own kitchen staff and own chef. It's a large facility and it has more than one floor. The rooms are great, roomy, have plenty of storage, the bathrooms are excellent for somebody who needs some assistance or has to use a wheelchair, there's small kitchenettes, good windows, and good light.