Tucker Wellness & Rehabilitation Center

LoveI'D

My mother was a respite patient at this facility. The very first night mom fell out of the bed bruising her face and leg. Mom is non-mobile and yet others used her bathroom leaving feces in the toilet because the visitor's toilet was out of service. Mom's intake paper clearly states NO PORK and yet they consistently served her pork. The nurse's station is unattended resulting in no one available to answer your calls. My personal sitter and son had to clean the room. My mom took a new wheelchair with her and the staff acknowledged the chair was there but Ellen Smith refuses to reimburse me for the chair. The list goes on and on... PLEASE do not leave your love one in the care of the staff at Tucker Wellness. I reported this facilities to the governing boards for Nursing Home Facilities.

Yvette

My mother is in Tucker Wellness & Rehabilitation Center for rehab. I think the lack of communication from the staff, they don't communicate with the family, and they make decisions, that's the reason why I gave them a three. Several times I've been there, her concern was that they will bring her a tray for her to eat with no utensils and she'll ask for utensils, whether it's plastic or whatever. She'll ask for that, and it'll take them another 30 minutes after they deliver some of the other trays to bring the utensil back. It's just small little things like that. By then, she doesn't want to eat the food. So I've on several occasions brought her something over there to eat so she can eat. I'm trying to also be considerate that we're just now during the tail end of COVID. And I understand they may be somewhat short-staffed or I'm not sure what their staffing levels are, but I'm trying to take all of that into consideration. Initially, she was in quarantine when she first got there and she was in a private room, and after the quarantine, they moved her to another room where it was with three other individuals. So there were four people in a room, the wall where the door is, it's kind of bashed in. So they weren't taking care of that. The baseboards, I don't even know whether it's mold, or what it is, but some of this stuff is stripped off, the paint is peeling. It's not what we expected it to be. This is the first time we've had to experience being in a rehab facility like that. I think it played a part in my mom being discouraged and feeling like she's not very comfortable there. They do have a calendar schedule of activities, but the activities require her to have to physically be out there in the common areas to participate. So a lot of the stuff, we bring to her, you know, like word search puzzles and stuff like that for her to keep her mind going. I think they have a lot of nice things to do. They do bingo. They do movie nights. I feel like they do have ample things that the person can do.

grandbaby06

My father was transferred to this rehab center on a Monday and as of Friday we still haven’t seen him. We was told they had to do an assessment and it would be a couple days before we could see him. My mother was scheduled to see him today however when she arrived she was told that he was gone to dialysis. (They Lied he never got his dialysis treatment). This place is horrible with communication, don’t bring your love one here. It’s very hard to reach anyone besides the Receptionist that transfer your calls.

Anita

My father is in Grace Healthcare of Tucker for rehab. They lost his clothes and they have patients in the hallway by the nurse's station so they're able to keep an eye on them. All the two bedrooms were taken. He is in a room for four people, which they could do better with. He eats the food, but he doesn't enjoy it. They have a TV in the dining area. They're doing the best they can, but it's not good enough.

bobo211

I am a relative of one of the residents that used to live there. I was told that they had bed sores, well what they had was pressure sores. Two holes in each side of their body that you could see through to the bones. I feel that they did not take care of my family member. The staff does not care at all. They are lazy and do not help at all. I would always have to drink water for my relative when I would come to visit them. I would not bring a loved one the this facility at all. I caught one of the staff members feeding a patient that could not feed themselves and pushing the food into their mouth when they were not ready. I would not like for my family member to be treated this way. This place has done downhill since the new woman administrator took over. The nursing staff could care less when you ask them a question about your loved one. Please do not take your loved one to this facility. I learned the hard way.

Hated it,

WORSE PLACE. Don't let them fool you. Nursing staff is awful. Call lights stay on with no response. Bed sores on family member. staff turn over is constant. No follow up on patient needs or appointments. Rooms barely cleaned. I can not say one good thing about the care my family gets. Food is terrible, salty and gross. Please consider other places...Unfortunately. This place is better than some!!

bsuh

I was a patient at Grace Healthcare . I can't speak highly enough about the Physical Therapist and Occupational Therapist. At Grace Healthcare. They are knowledgeable and driven to provide each person under there guidance a healthy and compete recovery.. They will go the extra mile to make sure the resident they work with has the tools to overcome whatever the issue is that has them in rehab.. The nursing staff on the other hand needs to be replaced and start from scratch. The nurses act as if they are afraid they will do more work or work harder than another. No communication and always the same lame excuse' The patients do not get medication on time when they do it has been known to be the wrong dosage.. When new residents arrive the nurses are suppose to enter the medication into the patients chart and make the pharmacy aware of any meds the patient needs and dosage' these things happen days after they need to.and the excuse is always the same. They faxed it over or they called the pharmacy. and at first i believed them but then it started happening to others as well. point is. The nurses are lazy and love to grip and moan about the least little thing they do.. i can personally tell you this happened to me. This is not third party . I am speaking about things i have actually witnessed and affected me personally. i had a wound that needed to be dressed once a day it was twice a week and started getting worse because it was sitting in the drainage that was coming from it. i can go on but i will stop here. Best advice would be to find a place other than Grace to send your loved one. Sad because the Pt and Ot are awesome here

Go Grace Healthcare!!

Grace Healthcare is a Excellent facility!!! My mother received rehab there for 6 months and she made a great recovery! The staff were all very loving and caring to all her needs.... they listened and were always there to talk. The admin staff were also very attentive and returned phone calls promptly, and they were very understanding and caring to the needs and demands of our mother. My mother and my siblings and I are very satisfied with the great, professional, care she received while in there care. Thank you Grace Healthcare for taking such good care of our mother!!

GG10

This facility worked for me. I came in weak, I was able to gain strength and confidence in my walking, standing and sitting. I thank the whole therapy staff for working hard for me because I came in the place with a bad attitude. But they put me at ease and made working fun! I thank everybody at the facility for helping me. I am able to go home now. Ms. E. Gleaton

Prettywifegoodlife

My husband has had 3 different therapists since he has been here at Grace for the past 13+ months. And overall he has had good care although I would like to see more intense therapy. Now I admit my husband is hard to work with and that is a challenge for the therapists, but I just would like to see more intense therapy. The facilities are good and well kept, its always clean.

Ahappyknee

When I first came in here. I came from another facility. They did not do a good job with my knee (I had a knee replacement), so my knee froze up and I couldn't move it or bend it. When I came to Grace, I was scared and in a lot of pain. It hurt to bend it and I didn't want anyone to touch it. But when my family brought me here to Grace, they made me feel welcomed and put me at ease. The Nursing staff treated me beautifully, and the Rehab staff made me feel like I was their long lost family member! They were wonderful! My orthopedic doctor wanted me to get aggressive therapy, and the people in therapy worked me hard, and made sure that they took care of me and my knee. They even went to my house with me to see how I would do at home! I can now fully bend my knee, and I am no longer in pain, and I am now so happy and I am able go back home.

Highly Disappointed!

DO NOT BRING YOUR RELATIVES HERE!!! This place needs to be shut down. The nurses have bad attitudes, they never can answer basic questions about my mother patients, I came to visit my mom and she had a knot on her head and her knee. when I ask the nurses and cna ther stated they didn't know what had happen and said no one reported it and left it at that. there are so many horrible things wrong with this facility til I cant tell it all. but I do recommend looking somewhere else cause my family has been very unsatisfied with their services.

Dedeboat

This facility is poorly managed, staff ratio is not appropriate to residents. Personell go and come when ever causing services not to be delivered timely. Administrative or nursing personnel cannot be easily accessed by phone or in person. Management is not responsive to relative caregivers. Presence of a physician was not noted after 15 days of stay. My Son fell from a wheel chair after being pushed into the hallway following a PT session. Overall, this is a "holding" tank for the physically and cognitively impaired. Attitude of lead staff, i.e. social worker, is nothing close to customer friendly. She is down right rude.