Ross Memorial Health Care Center

Tammy

When my mom came in she was welcome with open arms. Mom’s room is nice, clean and the staff is great! It took her a couple of days to get used to it but now is very comfortable here. There is one staff member Morgan that she loves and is very gentle with her and makes her feel at home. She has gone above and beyond taking care of her. And she loves the food. And what the family likes the most we can be here with her most of the time. I would highly recommend Ross Memorial.

Lois

My husband was at Ross Memorial Health Care Center for a month. The layout of the facility was fine. They had activities available. The rooms were small, but they were OK. They had a lot of staff, but some of them didn't seem to be well-trained.

anon2468

Trying to care for a family member at the facility and phone calls and emails go unanswered. Had to ask multiple times for my family member to receive a bath. After going multiple days with out one. We have been told lies about our family member who is fully cognitive and there for rehab. The PT team discusses other patients while treating others. They have given inaccurate information regarding medication and fail to bring my family member water when requested.

Dwayne

My mom is in Ross Memorial Health Care Center for rehab. She's been doing OK. I couldn't care less for them. She said the food is good, but the staff doesn't seem like they really know what's going on. The doctor hasn't even discussed anything with the surgeon. He's treating her like she's supposed to be up walking, and that's not the rehab she's getting. They're very disconnected, and they do not communicate at all with the family members. My mother isn't able to do the activities because she can't walk.

lumur

BEWARE... at the end of May this facility had about 37 PATIENTS INFECTED WITH CORONA VIRUS AND MORE THAN 10 EMPLOYEES!!!! This place is a center of COVID 19 VIRUS and they never told us, the previous residents, when they got the first infected patient. Had we known this, we would have taken our mother out to protect her from the focus of infection. Our mother went to this facility and stayed there for almost 2 years. While there, she was treated well and was well taken care of. However, after the lock down due to the Corona virus, they acted incredibly wrong not informing us (the relatives) that there had been an outbreak of Corona virus at their facility, had they done it, we would have taken our mother out of there to protect her. We thought this would be the safest place for my mom during this time. So, they hid this information and therefore, took away the power to choose from us, the relatives of the patients, and finally after two or three weeks of having infected patients, they finally told us. By then, it was too late. Our mother was already infected. They tested her on a friday, and by monday they told us she was infected, but asymptomatic and doing fine. That afternoon we went to see her, and found her in terrible conditions. According to them, she was sleeping and there was no need to disturb her. But we insisted on seeing her. When they finally open the window for us to see her, we saw a horrific and disturbing picture. She was skin on bones, she looked like somebody from a concentration camp in World War II, with a greyish tint on her face, and gasping for air. .. and NOBODY WAS DOING ANYTHING.. we screamed and asked them to call an ambulance.. which they only did at out request... otherwise, my mother would have died there that evening. When she got to the hospital, we were told that evening that our mother was in a "SEVERE STATE OF DEHYDRATION AND MALNUTRITION"..and as anyone knows, that doesn't happen overnight, no, not even with the Corona virus!! This was a total case of negligence on the part of this facility, who where letting our mother die without second thoughts... our mother died 5 days later, at the hospital due to her extreme weakness and COVID complications.

slg3020

“Dr.” Mumtaz is a joke! All she does is dose the patients to sleep. I got my mother out of there after 2 weeks of "rehabilitation". This place is a freaking joke!!! Don't take any loved one there if you really care for that person. All they do is suck off of Medicare. They (under Dr.'s) orders overdose their patients. I feel really, really sad for the elderly that have to withstand this place. Also for the"nurses" who have to obey the "Dr.s" orders. Steer clear.