Signature Healthcare of Buckhead

mekosnoops

Although the facility is located in Buckhead, do not get fooled by the location or the facility name. The care for long term residents is deplorable. Residents are often left unattended and majority of the medical staff appear to be more engaged in idle conversations than patient care. If you are are way from the facility and calling to get an update on your loved one, you are lucky if anyone answers the phone where your loved one is housed. This is extremely frustrating and the staff turnover is unbelievable!!! Nothing about this place is signature.

Provider Response

Queendom Living

This facility is a disgrace. The rooms are poorly cleaned. On various occasions my family has to come in and clean feces from my uncle's bed, curtains, trash can and bed rails. We have witnessed trash on the floor for days at a time. Window sills full of dead bugs. The staff members are extremely rude and careless. When asked for assistance, they promise to return in a few minutes, which usually takes a few hours, if they come back at all. Our loved one fell and was taken to the ER with a fractured jaw and other minor injuries and no one ever notified us. We found out upon arriving for our visit The 2nd time he fell, we called to check on him and was told that he fell hours prior. The 3rd time he fell at 5:15 AM and we were notified around 930 am. When trying to contact supervisors or the regional manager, they wont call you back. Even after meeting with them and them ensuring us that things would get better and even gave us their personal cellphone numbers, but we we're still unable to reach them nor would they return the phone call after leaving several messages.

Provider Response

EF7

Please do not send your friend or family member here! My mother is a patient and it took over an hour and a 1/2 for someone to come and change her. Then, when someone came, they gave me a hard time because they were the only person there. I have spoken to the PA there, for tests to be done and a week later, they have not been done. The food is horrible and always comes cold. Meds are given and, when asked what the pills were, we were told "her morning meds." What if she was giving her the wrong pills? So unprofessional and just plain lazy!

Provider Response

T.L

Signature Healthcare is a pretty facility but the patient care is horrible. My family member would call me crying because no one answer the call light when she needed help. I would not recommend anyone to go through this.

Provider Response

A.R

At Signature HealthCARE, it seemed that the room had initially been constructed for one person, but they attempted to put two persons in a room. My friend was against the wall, and there was nowhere for her visitors to sit when the door was opened, as it would it would hit her bed; it was just really bad in terms of the living space. In terms of the lobby and open spaces, it was nice, and the parking was great. Everything was great except the room, and I saw that she was in the corner with no space to put her belongings, being interrupted by the door if the nurse came in -- it was really terrible. It appeared to be clean. I went there during lunch and dinner, and the dining area was OK.

Mimi Paul

My grandfather spent some time there and there were no problems. The staff was very nice and accommodating. He never had to wait very long for them to respond to his needs and they always had a good attitude and smiles on there faces.

Caring113667050

My mom is at Signature Healthcare of Buckhead. They offer trips and different activities.

JenniFl

Not happy with this place. My dad contracted C Diff while here and had to return to the hospital via the ER. He said the food was not at all good. I know every night when I called (from out of state), it took no less that 3 tries to get the right room. Later I learned there is an automated number you can use and you can enter the room number in and the right bed.

kathysmith

My best friend was a resident at this facility about a year ago and she just recently returned she is a total hip replacement her first time there was wonderful. The staff were friendly and very helpful when she first arrived she was greeted by a concierge that went up to her room with her along with the EMT she made sure she was comfortable proceeded to get her familiar with the room she the left the room and got her nurse the nurse came down and introduced her self and made sure all of her needs were met overall the customer service was great the food was delicious as well they gave me 5 free what they call meal tickets so i could dine with my friend the first time she was there they did not have a customer experience director i believe that's what she called her self at least i didn't remember her from the last time but she did assure me that if had any concerns to come to her she also provieded me with a cell phone number to reach her directly that really put me at ease just to know she extended her cell number to me just made me feel my best friend was in good hands i would definitely recommend this facility to my love ones

MarleneK

I was admitted to a semi-private room on the 3rd floor at around 9:00pm on 11/14/14. The nurse introduced himself and advised he would be in to do a body check. This was not done until 2:00am. I could not walk to the toilet so I needed to use a bedpan. This was emptied into the toilet and rinsed in the face basin as there was no sink in the toilet. My room-mate had her personal items around the sink, needless to say they got sprayed with water from the bedpan. Pain medication that was ordered did not arrive until late on Saturday. When the nurse heard my room-mate telling me how unhappy she was at that place she loudly stated " Don't listen to her, I knew she was going to say that she has no right tell you that she is just mean" I was dissatisfied with the care I was receiving and asked for an administrator on duty. I was told there was none but I was moved to a private room even though I had no problem being with a room-mate. By the way the room was too small to appropriately accommodate 2 beds. Nurses took their own sweet time in responding to requests for pain medication. Several times I waited for more than 20 minutes after asking for pain medication, and on one occasion I asked the CNA to let the nurse know I needed pain medication which she did After waiting 55 minutes I walked to the nurses station only to be told the specific pain med. which was ordered much earlier in the evening had not been delivered. Now the nurse knew this but did not think it necessary to let me know an hour earlier. That is the type of treatment one can expect at this facility. Needless to say that particular pain medication was never delivered. A complication of the surgery I head is blood clots, needless to say no nurse checked to see if anything was developing. When I did notice redness and swelling and asked a therapist to report it to the nurse the response was "Oh that is from the surgery" However the nurse did come to see and an antibiotic was ordered. No other nurse followed through to see if the area was extending, or for any changes. The noise level at night was atrocious between loud talking and shouting in the hallway, loud laughter and the heavy duty cleaning machine, I felt sorry for those persons who must live there permanently. Those old people have no voice. In addition the food which was not so good ran out daily and so did the linen.. The therapy staff was on the money but it is the nursing staff that makes or breaks a facility and although the CNA,s worked very hard and did their best this place is surely BROKEN

airiele

This is my fathers second time at this location after having surgery. The first time was pretty good. The only complaints were the fact that it took some of the nurses forever to come to the room after being called. Also it took about two weeks for me to get a cot for his room so I would be able to sleep comfortably. The food wasn't great but it was good enough. This second time here on the other hand is terrible so far and its only the first day. First I was told my father hadn't arrived although the van that dropped him off was pulling off. The lady at the desk told me he hadn't even been picked up. It was soon verified that he had been dropped off and I was able to go see him. A nice lady name Tina, I believe, was quite helpful when getting us settled in the room until his Nurse and CNA arrived. It took about three hours before someone came in the room to check on him. Vitals weren't taken nor did he receive any form of medication. His vitals weren't taken until around 8 that evening. My father is a diabetic and hadn't received an insulin shot nor any medication since about 9 that morning at the hospital. We were told that the pharmacy had not filled the prescription. Apparently the prescription had not been filled until about 10pm that same night. Is that normal? For that to happen to a patient who just had surgery and/or who is a diabetic? The nurse seemed not to care at all. She was quite rude and quite condescending. I had to go get my fathers medicine from home so he would have something to take. It makes no sense that this had happened. We kept receiving the run around about everything. My father had enjoyed his stay there last year and had begun to recommend it to everyone. Never again.

GlendaE

I am not at all satisfied with the care my loved one received at this facility. Staff were not available to assist in getting this handicapped person out of bed & to the bathroom. Nor did they timely respond to calls for assistance. My friend was admitted with multiple conditions that cause diarrhea and was left laying in her soiled bed on multiple occasions, once for 2 hours. Friends were having to buy pads for the bed and bring them to the facility because staff claimed they had run out. Hard to believe. My perception is that they are understaffed and that the nursing and CNAs they have have the bad attitudes that come with that staffing level. Even more troubling, my friend went without the prescribed antibiotic for a hard to get rid of infection for two days, told that it was not in the pharmacy. Plus, while she was there for rehab, she went two days with no OT or PT.

Rosemary W

Mom used to be at Signature HealthCare and the staff was good. Her room was very spacious. She had a sitting area and a wood bed with railings. The food was also good and they had a couple of outings.

mbr1956

My mother was there for rehab after surgery. The looks are deceiving. The Physical Therapy services were great. The nursing staff is horrible and uncaring and may seem to be untrained. There were no meaningful activities for residents and the staff was largely unattentive. Call bells are not answered most times because the staff doesn't want to be bothered. I would never take my mom there again and would not recommend it to anyone for any reason other than out patient physical therapy. Check other sites for similar reviews. Do not bring anyone you care about to this place

villagefan

My introduction to this facility came when my husband needed a facility for rehab after an extended hospital stay. A representative actually walked into his hospital room to introduce the facility to me. I told her I was not interested in her sales pitch. Nevertheless, she continued to tell me about the facility. Because it was only three blocks away, I accompanied her for a tour. From the outside the facility looked like a small office building. Interior decoration was pleasant with subdued colors, but I was struck by the extremely low ceilings.All of the staff were neatly dressed and pleasant. But the common areas did not seem welcoming. Patient rooms were small. Hall were narrow.Dining facilities seemed crowded. I was introduced to the therapists and shown the workout space. The sales rep showed me a small outdoor "garden" that was being developed. She told me about the regular"Wine and Cheese" event to which families were invited. I was assured I was not restricted to short visiting hours. Still, there had been nothing that said I was looking at a place where I wanted my husband to spend however long was required. I saw only mediocrity. I also called the director the next day to tell her I did not appreciate the intrusive salesperson.

weitz4

This is a very warm and caring facility. Great rehab, clean surroundings

wmb59

My first visit to this facility was far less impressive than I expected. Several staff members (at least 4)were standing at the reception desk engaged in what sounded like personal conversation and not one acknowledged my presence. I waited a few moments for their conversation to stop however I ended up interrupting in order to find out where to go to speak to someone about registering my father who had been admitted earlier in that day. It has now been a week and I still am not impressed. Thus far I have found the staff is inattentive, many demonstrating lack professionalism, inadequate communication among staff and patient, and no hot water in the resident room. I am hoping this is an off week at the facility, but I do not think I would recommend at this point.

Carol M.1

While visiting this facility, I would have to say that I did not notice any activities going on with any of the residents here. I did not see any patients on the floor unless they were in wheelchairs by the nursing station. I would say that the facility was nice and clean, and the nursing staff were pleasant when spoken to. In my opinion, I just did not see anything that made this place feel like a place to call a home for a family member.