Sandy Springs Center for Nursing and Healing

louiseelva

Rooms were clean; staff was friendly and helpful. The facility was more organized and professional than previous facilities I have had experience with.

Provider Response

Casey K

This facility and the time my dad spent here was horrible and I hope no one has to go through the same experiences my family went through. I have listed the various experiences we went through. -My father was transferred from St. Joseph's Hospital by ambulance after open heart surgery. The ambulance drivers got him into his bed and no one entered the room to greet us, set us up, let us know about the admission procedures. I waited an hour before I searched out a nurse to get him a urinal. Then I had to contact them again to get a help button set up. After 2 hours finally someone came to discuss admissions. -My dad used the urinals at night and it was never emptied. It sat on his bedside table each day filled with pee and growing each night. -After PT (which he did love) he was brought back to the wrong room, put in the wrong bed, and left there. They only found him because I mentioned I was concerned because he had "been at PT" an hour longer than they said it would last. -Each day I came in and read through any paper work that was on his night table. Interestingly he had the Baseline Care Plan and Summary which had a section that said it had been shared and discussed with me... which it had not been. -I left the 2nd night making sure they were set up to give my dad his sleeping meds (which they did not give the night before). I spoke with the nurse in charge who was on the phone with the doctor and they said he would get his sleeping meds that night. I returned the next day to find they had not given him his medication. The nurse could not tell me why so she called the doctor and gave him my cell phone number to call me back. 6 hours later the doctor called the nursing station, he refused to call me, and said they were unable to fill the prescription and they could only administer it if I gave them his personal medication bottle. Yet the 1st day we arrived they scolded me from bringing in outside medication saying no outside medication is allowed in the building for any reason, not even to give to the nursing station. This further frustrated me because the doctor finally let me know at 7pm which is rush hour traffic and I live an hour away. If he had called me back at a reasonable time I would have been able to get the medication without rushing back before bedtime. AND I still wonder if anyone was planning on telling me this if I had not been so persistent about it. Don't they have to administer all medications as they are prescribed to the patient. -when we decided this was not the place for us, it took me 2 full days to get him discharged and transferred to another facility. When paperwork was asked to be transferred over they would send some of tbe paperwork leaving out important papers so that I would have to repeatedly follow up to get it faxed over again. The final fax where it said he was being discharged took an hour. First they resent the paperwork they had already sent instead of the discharge papers. Then they sent over paperwork that was not completely filled out. Then they sent it over without page 7. My dad went through open heart surgery and instead of sitting next to him and keeping him company and cheering on his small accomplishments, I was running around this building making sure he was getting meds, getting food, and trying to get him out of this prison. Please save yourself the time and frustration and find a different facility.

naturalized southerner

The staff at this place are VERY caring, gentle and yet professional. Everyone I have met from the reception desk, to nurses, CNAs and doctors have been pleasant,to work with. The therapy department has wonderful people who do a good job of balancing praise and encouragement, so their patients want to work hard for them. My parent has been here for over 35 days and the only negative thing is that on rare occasions my parent has not gotten a meal.

Susan R.

My father was in Northeast Atlanta for a few weeks before he passed away. I thought it was nice and everybody that worked there was caring. I found the people to be compassionate and helpful. The physical therapy people were really nice and I liked the nurses and the doctors.

StephHeard

This is our second time being an inpatient at this facility in about a year. The staff are even more caring and trusting than before. Therapy, Nursing, Kitchen. and even housekeeping are quick to meet our needs.

mwwbutler

My mother was a patient there for 2 months. She was there for rehab only. My mom had conditions that prohibited her from full participation in rehab. Based on what I saw with regard to the rehab staff, they have the people and the know how to help people along the way. With regard to care they were very good. I never had to escalate to a manger as a result of lack or improper care. When it's your loved one nobody will do the things you will do for them. My mother was not without family 95% of the time. There are some real caring and exceptional caregivers at this facility. There are some genuine caring support staff too.

Lhdover

Very good care by loving and attentive staff. Building could use a decor overhaul, but the care was excellent.

Stepheard

Rooms are spacious and well lit. Very good location. The food is tasteful. Staff and Management have been very accommodating and helpful.

kabobo718

The nurses are rude, the food is terrible my father reuses to eat and the do not give him any other besides peanut butter, my father is not happy there at all he compares it to prison

dsaylor

My grandmother was here for 4 months up until her passing. (June to October) We were there nearly every day and were very pleased with her nurses and CNA's. One point to make is that there has been a few management changes since earlier posts, so perhaps they've weeded out a lot of the folks with bad attitudes. In every organization there are people that don't enjoy their jobs and should move on, but I found very few of them in my experience. Overall, we found the food to be really good. it was flavored well and much better than typical commercial/hospital food. Lunch is their best meal!! Most things they served tasted just like my grandmother would have made. The courtyard is a nice place to spend an afternoon when the weather is pleasant. Honestly, I think it comes down to how you engage the staff. I saw families that were not at all happy with the team, but I was more than pleased with the exact same team. When you treat people like dirt, you tend to get the same in return. I found the staff to be caring and responsive to our needs. We were kind, patient and compassionate to them, and we got that in return 10 fold. A smile, a please and a thank you still hold value in today's world. The only reason I didn't give it 5 stars is because the facility itself could use a little improvement. The carpet, furnishings, and such are worn and need to be freshened up. The building is clean, but it needs some capital investment. It feels a little dreary. However, I'll take Care over Carpet any day of the week. As another point of recommendation, my father (who visited often) said, "When the time comes for me to go into a nursing home, I pick this one."

T. Anne

Worst place in the world. I wouldn't send a snake there. The CNA's are rude and inefficient, seems like they get some of them off the corner. I had three that were on point, Marcia, Tonia and Amy. If it had not been for them, I would not have made it for two months. The food was horrible and always cold. Worst place in the world, they need to close their doors.

Caring107109650

Northeast Atlanta Health and Rehab is close to where my husband and I work, so that is one thing. It is easy for us to get there from where we work, and my brother, who is a physician, recommended it because he has been there and has had patients there. Everybody is very nice, always smiling, and they are very prompt about contacting family members when there is something going on with the patient; they call you immediately, so I am satisfied. The food is fine for my grandmother. She has no complaints about it. The place is very nice and clean.

Caring104949650

The courtyard of Northeast Atlanta was lovely, and their lobby area was nice. The turnover was high though, so it was difficult to be consistent. I don’t think the administration is very responsive to caregiver concern. I had a problem with the administrator. There were not enough activities outside of bingo. In the time my mother was there -- which was a year and a half -- they managed to do one outing to a museum. I was not happy.

Catherine Nina

I had my mother there and she had a fall so they say! I had her moved after the fall she lived 18 days after! Till this day never have been told how she fell! She had two black eyes a broke nose,hole through lip and a broken knee cap! These injuries don't add up to a simply fall! I wouldn't put a dog in there care!!

Kim Brooks

I was a post surgery patient at this facility for 3 weeks. Food was often cold. Night shift rarely answered call buttons and delivered wrong medications to me. Thank God I was alert. Dayshift nurses seemed to be hard workers...but night shift were rude. When my bed was soiled I pushed the call nurse button and no one responded after 30 minutes. I got out of bed and got my own linen and two night nurses were standing in the hallway talking. When nursing assistant came to my room she said she had been on a break and nurses were supposed to cover the lights. On one Saturday afternoon as physical therapy was escorting me walking hallway there was a man who had fallen out of his wheelchair lying on the floor about 5 feet from the nurses station. There were 3 nurses in the station talking to each other not noticing that the man had fallen out of his chair. When I first arrived at the facility and needed something for pain it took 8 hrs for the nurse to bring my prescribed pain medication She said she was new and had a lot of paperwork to do for my admission. I was never weighed at this facility. I asked nursing assistants but they said it was only done on certain days. I was there 3 weeks! The facility appeared clean and that is worth 1 star. I complained to nursing supervisor, social worker and called administrator but he never returned my call. When I needed nursing help and they did not respond to the light in 15 minutes I called the facility, talked to the operator and told her I was a patient and needed a nurse and no one would respond to my light. I felt like I was a real poor person in one of those old nursing home horror stories. Physical therapy was good.

Perturbed

If you're looking for a place that will treat your loved one like a number, then this is the place for them. As needed medication was dispensed to my father regularly, no one could give me an explanation as to why. When I brought it to the attention of the Director of Nursing, she asked what did I expect her to do?! Yet one of his conditions there's no record of his receiving treatment for. Each time I visited the residents were gathered in the main area around a television that no one was watching. On a beautiful sunny day when I asked to take my father out to the patio, we had to wait until an employee unlocked the patio doors. I found the atmosphere completely depressing. I'm glad to say my father health has greatly improved since removing him from this facility.

missy leigh

My father was taken in for rehab from a hospital. Not only did they loose paperwork constantly, they didn't take care of him at all. Let him pee in his room and never cleaned it up. You could smell it all the time. Then, when I knew he was sick, the Dr., known as Dr. O, only said "Don't worry, he'll be fine in a day or two". The next day he was in the hospital with a UTI as well as full blown pneumonia. He is now dying in a hospice. Only 3 days after the Dr. made the comments above. Buzzers from other patients go off all the time and No One responds. All are having a party at the front desk and laughing. The rehab portion is Excellent. The other part......well......I wouldn't send my worst enemy there! Good luck if you send one there. I was there and other family members EVERY day and still this happened. No one listens to you. Now, my best friend and father will be gone in a matter of hours. I wouldn't have put Any Star above, but it is required. They get a NEGATIVE 100 from me!

B Kelman

My mom was taken there and it was awful. She couldn't walk and needed physical therapy(they were wonderful).It was the nurses that were very inefficient There was an alarm on her bed incase she got out of bed by herself wanting to go to the bathroom. Fortunately I was there one morning when she tried to get our of bed. The alarm went off as I took her to the bathroom. I didn't know how to turn it off. Even after we finished going to the bathroom no one came to see what she needed. She could have lying on the floor bleeding to death and no one was there. This was not the only incident but I felt this was the most important. I always felt we were bothering the nurses instead of them caring.

blkr00t

Northeast Atlanta Health and Rehabilitation Center has been a breath of fresh air for my parents. My parents are both recovering from strokes which left them both wheelchair bound and considered total assist patients. We had an unpleasant experience at another facility and began to look for a new place for our parents. Our search eventually led us to Northeast Atlanta Rehab and we are so very glad that we did. The staff is very knowledgeable and friendly. The attention and care that they show to the residents is top notch. Most of all, it appears to me that they have a way of encouraging independence from the residence while simultaneously meeting their needs in a very timely manner. It is vital to the mental health of the residence that they not feel as if they have been in any way thrown away or just put out to pasture so to speak. It is my experience that the staff of this fine facility have certainly met my expectations by making my parents feel cared for again. The facility itself does appear to be a little old but it is always well kept and clean. The attention to detail to little things such as cleanliness of the rooms only enhances the dignity of the residents.

rebeccalouise

i would never recommend this facility to anyone. administrator doesn't seem personable. staff not very helpful a lot. bad food, and cold. can't get hot coffee for my mom without asking a lot of staff. i don't won't to go on. glad my mom is out of there! i don't won't to rate them because it would be 0, but that if not a choice they give you!

Jonas McCrackin

This facility is a good one. However, the they have recently had a chance of administration. Me and my family really enjoyed the former director. He is the reason that we came back a third time with our mother. The new director is not very friendly and does not speak to families as a customer. I hope that this leadership behavior does not become the staff's behavior. You can tell there is a different feeling in the building. Just not as friendly.