Dunwoody Health And Rehabilitation Center

The Queen 2

Although there are many things that need improvement at this facility, I must compliment the therapy department. I was in several rehab places before I came to Dunwoody, and their therapy consisted of a 10minute walk in the hallway 3x a week. At Dunwoody I had,3 therapies of at least 30 minutes each day, 5 days a week. Also there were several staff, Ms. Mae for one, who really cared about the residents.

Provider Response

what scrren name is not taken

There is a reason this facility gets 1 star! I would give them a 0 for customer service and love for your family member. RUN RUN RUN from this place. Your family or friend deserves better! They have no empathy here! I don't know why this staff works in this business. Apparently, they cannot get a job elsewhere. Also, the rooms and furniture are nasty and broken down. And, they will lose your clothing if you let them do laundry.

Provider Response

KBC

*****STAY FAR FAR AWAY!***** This place should be shut down. If you even consider coming here, do your research and read the state inspection reports so you can get a general idea of how this place operates. If you call to ask for an update on a loved one, you are met with 3 options: 1. They will pick up the phone then immediately hang up. 2. They won’t even pick up the phone at all. 3. If you do speak with someone, they are completely CLUELESS, very rude or they just lie their way through the conversation. I know that this place was the reason my grandfather’s health declined so quickly which ultimately led to his death and because of them and their inability to communicate or do their jobs properly, he suffered a horrific death.

Provider Response

Mama1960

DO NOT EVEN CONSIDER PLACING ANY RELATIVE HERE! Good point- Ms. Mae on 4th floor...Bad..EVERYTHING- Medications are frequently incorrect, call lights don't work- takes hours for staff to respond- (advised them to call 911 if over an hour.) Seems like medications are shared... insulin will be new vial in morning, none available in evening. One staff member even attempted to administer double doses (5 & 9 pm at the same time). Incorrect medicines on several occasions also, but patient was aware that the meds did not resemble what they normally took) Food on "menu" just that... on menu! Nothing resembles what is on menu, food cold, and most residents agree that is inedible! Repairs are not made to doors, ac's, tv's etc. Family member has no signs of covid, was advised they would be testing weekly (not sure why), was advised by member that they tested positive, but have not heard this from Dunwoody. Has been over 14 days, they have not retested, was put in quarantined for 12 days on separate floor in a bed that was broken, had no toilet they could use, has not been able to shower in over 2 weeks, has been moved back to the original room, but is told they are still quarantined. Have not been advised that there were any cases, but since the facility has been shut down from the outside since about the 12th of March, the National Guard "sanitized" it, am wondering who passed through that infected the residents. Due to multiple items and money going missing, do not allow anyone to do the laundry... pt is a joke- was told that patient would be doing pt, but then nothing happened, but giving someone a 5 lb weight to lift isn't exactly what they need to bill for either. Talk around facility is that they are receiving payment for the number of patients with Covid, so would not be surprised if the entire community will be infected. Will be checking to see what options are available to have patient retested and removed as soon as possible!

Provider Response

CheB

My mother chose this facility for my dad because it was the nicest place she had seen of her choices. But that was just the look of the first floor. He was assigned to rehab floor (3rd floor). After walking into a dirty room and several heated conversations in the first few weeks by my mom with staff because of unsatisfactory service, things got better on 3rd floor. Few months later he was moved to resident floor (4th floor). These women did not have a caring attitude, they were just doing a job. If they do its not obvious. My mom was there every other day and children there in between that. My experience on one visit. Long story short, I got there 5pm, my dad needed to be changed. I let them know. Staff in and out for 4 hours NO ONE changed him. He did not want me to complain because he felt that would make things worst on him. Recently, my dad died in that facility. Complications from COVID-19. That in itself is not the issue. The promblem is once they informed my mother of positive test on a Thursday. First they did not tell us he needed to be tested. Of course, because we can not visit we definitely need to be informed how he is doing. The next day Friday no one called my mother at 1:30pm like scheduled and worse she called the facility from 1:30pm to 7pm and never got anyone to answer the phone. Finally talked to someone Saturday claiming he was doing fine. Sunday he died. My major complaint right now is the lack of communication from the staff. We really don’t know what happened. I actually called in to the customer service line that Friday we could not get anyone on the phone and NO ONE has returned a call yet. I don’t care that he is not there anymore I still want a report for closure.

Provider Response

Atlfamily

My mother was sent here directly from the hospital. Not only did her condition not improve, but it deteriorated in their care. Most times when I went to visit, she was laying in her bed in her nightclothes (of course, the facility lost most of her clothing and personal items). The administrative staff was terrible (including a very rude Social worker). It seems they keep the patient here until insurance runs out and then make a determination that they are not improving (which isn't a surprise given the lack of care). This place was also dirty and the food was largely indelible. Honestly, this place is not somewhere i would send and animal, much less a vulnerable human. On the positive side, one nurse (Kelly) was very nice and attentive but she alone can not make up for the lack of everything else.

Provider Response

Zerorez

My dad needed rehab and he was at northside. I had to place him somewhere and this place was close. They seemed to be alright for the first few days telling me they were really working with him to get him better. Then I needed to get in touch with the business office Rachel is worthless. Never returned calls. They lied to me and said he had plenty of days left for rehab. Then I hear from my dad rehab ended. They never called. Had my sister call and she found out that the pt and ot stopped because he maxed out she called the insurance company who said all they had to do was ask for more day. They didn’t. Again Rachel can’t seem to return her calls. Oh except to leave me a message that 3850$ was due or they would have to kick him out. Worthless. And she owes me $14 for the haircut I paid for that he never got. When we called the pt dept we heard that they didn’t ask for more days because he was as good as he can be. So in 11 days they cured him of not being able to transfer and his balancing issues. The food is terrible and by the smiles on the employees faces they must treat them poorly too. Not a fan.

Provider Response

Mrs Dec

Horrible not enough help don’t answer the patient ringing for help if that’s not there patient don’t clean rooms food cold when given to their guests Needs a lot of help

Provider Response

Mrs Dec

I visited a friend at Dunwoody Rehabilitation lord it’s awful up there under staff one of said he was ringing the bell for help no one came to check on him they really needs to closed this place down the rooms need to be update and clean they don’t clean the room every day

Provider Response

A really good nurse name Najar

Najar is a nurse on the 3rd floor is very professional and attend to all needs on that floor even if she is not assigned to that patient. Always nice and caring to all patients. She is definitely a team player which she gives assistant to all her staff employees and her patients. I always feels at ease when I know she is working a double shift. My husband is in great care with her. I wish you all had more nurses like her.

Sorry Service

My mom is here in this facility has been 2 years and it has really changed since, looking for another option it takes them to long to change patients once they have had accident in pullup and she has fell since coming here and had to get stitch. Consider other options please!!!

Provider Response

Miss B's friend

Please, please watch for current evaluations. This place has made strides in cleanliness, but other things are terribly overlooked and mismanaged. The food never matched what was on the ticket. My 93 year old friend went in at 78 pounds, was ordered a high caloric diet with high caloric treats. From day one into her second month, until I started putting the milks on the director's desk, she was sent either skim or 2% milk. Never any ice cream or other high calorie treats. It took me going to the managing company to begin to get help. Don't dare let them assign you to Dr. Nguyen. He was worthless. Over a month's time, I had to request daily that they discontinue drawing blood out of this dying little 66 pound lady and yet, the the day before she died, they were still drawing her blood. Then, the final blow was when they sent her body to the wrong place (I had been in 10 days earlier to get the information into their system of who I wanted to pick up her body). It wasn't until the different place called me to say they had some papers for me to sign that I had a clue where her body was. Communication stinks. Watch over your loved one and their care carefully if this is your only choice.

dinan_m3

This place is horrible. My 79-year old Mom was there after hip surgery after falling. She had three staff members in the room with her and tried to pick up something and fell for a second time! How is this allowed to happen? Besides that, the nurses never respond in a timely fashion and ignore patients' requests. Do NOT send your loved one here!!!!

Average Joe

The facility is dirty and the nursing staff is lazy. I thought they would change when they became Dunwoody Health and Rehabilitation but it has not. The rehab staff is excellent and the gentleman at the front desk is very friendly and always smiling. My mother was on the 4th floor and Mae is awesome. Unfortunately there are 2 bad eggs for every good one. Nursing staff is loud and rude and the turnover is awful. The Bistro could also use some better staffing. Seems like it was closed most of the time. Location is great and the place has potential but it really needs some work. Also, the patio area could be great if they would invest a little money into it.

GUNNER

I RECENTLY VISITED A FRIEND AT THIS FACILITY. GIVING THE PLACE A "TERRIBLE" RATING IS A COMPLIMENT, I WOULD NOT BOARD MY DOG HERE, THE FACILITY WAS NASTY, THE STAFF WAS NON CARING AND INSOLENT, MY FRIEND SEEMED OVER SEDATED, AND NOT GETTING THE CORRECT MEDICAL CARE. ALL IN ALL, IT SHOULD BE CLOSED DOWN. SHOCKINGLY DISGUSTING

regularguy76@yahoo.com

Do not under any circumstances let a loved on go to this facility. They lie about services on the tour. They don't follow the doctor's orders for treatment. The rehab group is a joke. After dealing with all of this, the only way to get any kind of response was to constantly call management. I made a report to the state about lack of care. After talking to other people after it was all over, others had similar experiences, even problems that others will deal with for the rest of their lives.

Kitty cat

The rooms was not clean and there was old linen stored in my Mom's room. The bathroom was horrible. I won't revommend this facility to my worse enemy. Staff was very inattentive.

Adillie

My mom was moved to Golden Living for hospice care. While at Golden Living she was given the best of care. The staff, from the business office to the housekeeping were all great, and everyone in between. The food was good, the place was clean and the nursing staff excellent. The caseworker checked on us everyday and if we needed anything she made sure we had it. The first day mom arrived at Golden Living there were a few problems. But they were due to miscommunication on the part of the hospice and the assisted living place my mom came from. Golden Living did what the could to take care of the problem. There were some outstanding people at Golden Living but if I start to give names I may leave some out. So I will say that all the staff was grea.t. Myself and my family were very pleased with Golden Living.

Gwen17

My mom had a stroke and she was transferred to Golden LivingCenter for rehab for 30 days. She was in a nice and comfortable semi-private room. The food was good, and they offer balanced meals. However, the care was not as they hyped it to be. When my mom call for a nurse, it took them 30 minutes to get there.

Louise daughter

My mom was placed there for recovery after a surgical procedure to remove a boil. Within 4 days of her admittal to this facility, she died. My mom never received the oxygen that she was supposed to get and to make matters worse, she was given medication that she was not to have. I called to complain to departmental head while everything was going and now 7 months after my mom's death, I still have not received a return call! I wouldn't send my cat to this place! The staff is extremely lazy!

Eileen H.

I had a family member here about 2 and a 1/2 years ago and she had a very unpleasant experience. My Uncle had a fall and came here about 4 weeks ago and I must say that it has improved significantly. There appears to be new management in place and they have made many improvements with customer service and seem very caring. My uncle has a couple of weeks to go in therapy and I will certainly stay vigilant to ensure they keep up the new standard!

Don Kell

This place is awful! The staff treat the patents so poorly they should all be arrested. My 90 year old stepfather was there for less than 14 hours. He did not receive his medication, his bed was broken. His oxygen ran out and the staff gave the storage code to my minor nephew and was told to replace the tank himself! The next morning he was found naked on the bed with no sheets or covers at all. We called 911 and had him removed and returned to the hospital within 14 hours of arriving. This place should be shut down!

#thinkagain

There is no security at night. 2 weeks ago a man walked off the streets in the building. The doors are always unlocked. Yesterday not 1 but 2 residents went missing. Both were found safely but something needs to be done to secure the building at night. Day CNA staff are very lazy. All they do is sit around on their phones instead of attending to our loved one. Make this place your last resort.

Whitley1

My father was at Golden LivingCenter for about three weeks. The staff was super sweet, the food was amazing, and the living quarters were just the best. But they needed more staff. They have a security person outside so you have to go through them to go into the facility. I have seen their rehab or workout area, and it was very high tech. I would rate them highly if they have more people.

Caring107968850

Golden Living was chosen because he went there two years ago. This time it's better. They are paying attention more. The VA is the one who put him there. This time they seem to be doing a little bit better. It is spacious and clean. The social worker does call and try to arrange meetings. They will try different medicine, and the doctors do call back to try other things. This time around it is a lot better. He is in and out of the facility, but that is because situations came up. Now he is back there, and one of the reasons he is back at that one is because they accept patients with feeding tubes.

appljuice

My mother went in to recover from knee surgery and I'm sad to say, her experience mirrors that of the other reviewers. Outside of her time with the physical and occupational therapists, that was the last thing that was done well. During her ~10-day stay Golden Living (GL): - Day 1: had a nurse who yelled at my mom "that's just the way it is" regarding dispensing her pain medication. - Day 2: Mom alerts me that other meds orders are messed up. They're giving her creams for issues she no longer has, yet not giving her asthma medications or have eliminated those medications from the order altogether. -Day 3 a group conference call happens where notes are taken and read back at the close of the meeting. That night: her meds are STILL messed up. - Final Day - she's going home....or so we think. Despite calls from home nursing care setting up visits, despite a mini-meeting with Mom's social worker where her future at home was discussed, the day of - a weekend - Mom is set to go home, but has none of the tools and aids ready. No wheelchair she can use at home, no walker, no raised toilet seat. She was just supposed to go home emty-handed. Turns out, the Case Manager failed to put in the order. She's still there now and I hope she's able to come home tomorrow.

Bwils

My mother went here after knee surgery almost a week ago and it has been an awful experience. Most of the nurses have been rude and surly. She calls to ask for help and is often ignored. She hasn't had her meds as prescribed nor her care. This is a very poorly run center and I would never recommend it to anyone. She is miserable and we are having her moved.

Ellen10

I went to Golden Living in Atlanta for a week and that was a terrible place. It was horrible, I can't even explain. They had me in this room with a woman who was sick, but lovely. Then they brought in a person that had a colon cancer and she had no control of her vowels and she would just go all over the place and the smell stink. She should be in a private room. So, they put me in other room which was so small and when I sleep, I had to put my leg up the dinner tray so I can have room because I had no room to move.

L. Aguirre

The staff at Golden Living were attentive to the residents. Families assisted with many of the normal day to day care such as laundry, personal items, and outside meals or snacks. The actual building was older and a little outdated with regard to elevators and rooms. The rooms were small and difficult to manouver around when there were large hospital beds in the rooms. The staff at times did seem to have difficulty with patients who were bedridden or suffered from memory loss. These patients were at times found wandering the halls without assistance. My mother was looked after with great care but she did not require must assistance since she was only there for after surgery rehab. The permanent residents really seemed to enjoy their rooms and the accommodations. The facility was clean and the staff was readily available if any patients needed medication or assistance to the bathroom.

Jackie R

My sister's condition got worse so I had to move her into this nursing home which is near her daughter's place. I have visited this facility several times and I was just in fact there this morning. All I can say is it's perfect for my sister and her daughter was quite satisfied with the service.

JohnSmith1

This convalescent center is somewhere I visited several times a few years ago when my mother worked there as a RN. The staff was often overworked often with 17 patients per RN. LPNs were often there, but when they weren't the service was inadequate. The people seemed decently treated though there was little personal care time given to each resident due to the work hours that each Nurse had to put in. The senior staff was often rude to those working for them. Amenities included a dining hall and daily activities per floor. The facilities were clean and well managed on that level. The individual nurses seemed friendly, but were often overworked and not always available for patients. At times I noticed that the patient alarm bell that went off was not answered for as long as an hour because nurses simply couldn't afford to stop working on their paperwork. Some of the visiting family members would complain, but not a great deal that could be done. Overall the staff was professional and the issue was with the management. I would not recommend this place as a first choice for those looking for care, though there are many places that are worse. Overall, this is probably average for nursing homes in the US.

Carol M.1

This facility was an average experience for my family member who was a patient. We did have a difficult time getting to speak with a doctor about changing medications and some of the adverse effects my family member was experiencing from a new medication. It took several days to get the issue resolved, and we never actually spoke to a doctor. The nurse on the floor was kind enough to make some phone calls to get the issue taken care of.