The Oaks of Athens

2288

I would not recommend this place.There is no staff to take care of residents. Could not get help for my family member when rang buzzer numerous times I was there. Place is nice facility but lacks people to run it and attend to residents needs. Not a good place for a loved one to be!! Was not impressed with waiting 7 days on COVID hall before my family member could be on regular hall.

Beth Love

The place looks great the care was the worst my dad left there completely dehydrated and spent hours in wet diapers not enough help for any one you care about to stay there

who really care

During my sister recover from having a mild stroke. I consider enrolling her in this place. However,( we did not get in) myself, and sister caregiver gather all the information that was require. even when getting information that was missing. we worked hard to get the lack of information. each time I would call, or go to the place to speak to someone. the administrator and the financially office always gave different answer on why things was not moving in the direction to get my sister in this place. in other words they were playing games. communication was terrible. my heart goes out to this company, and others like this one. they pick, and choose who they really will accept. this is from my experience. However, God is in control of all things. and everybody will be accountable of their wrong doing. I pray hearts, and minds will open up to on how you should treat people in there times of need. Lord have mercy on this company, and others like this one.

jdempsey

Do not judge a book by its cover. This is a beautiful facility. However, the care my grandfather received (or the lack thereof, rather) was far from beautiful. He went in after breaking his hip and having surgery just to get some physical therapy to help him get back on his feet. He wasn’t even on pain meds or anything. When he arrived, they gave him some kind of shot that knocked him out for several hours- a shot that was NOT prescribed by his doctor! For two whole days he was allowed to sit in his own urine. He pressed the nurse button multiple times and they never came. When someone finally did come he was scolded for pressing the button. He told them he needed to have the pad changed bc his skin was starting to burn. They came in and put a diaper on him and didn’t even remove the soiled pad! That same diaper was still on him when the medical transport team came to get him at 11am the next day. My family and I tried to call him on the direct room number they provided to us. We called and called and he never answered. We called the desk and the couple times they answered we were told we had to call his room number. We left multiple messages for his nurse. She never returned a phone call. I had an officer go in to do a welfare check where I was able to FaceTime with him. He cried and begged me to come get him so I did. Turns out there was no phone in his room at all! The morning he was leaving they tried to give him another shot which thankfully he refused. They wouldn’t tell him or the med Transport people what the shot was for. This place is terrible! Please do your research before you place anyone here.

brynnstewart

Looks can be deceiving! Beautiful on the outside but terrible on the inside. Staff is rude. Administrator is hateful and makes excuses for her rude staff. There is not enough staff to care of residents. Call lights and facility phone does not get answered. Do not send your loved one here!!!

sallyjanie

If you care about loved ones, never let them go to The Oaks! Our Mother's room phone hardly ever worked for us to call her. The whole 3 weeks our mother was there, we never got a call from a doctor with an update on her condition after having a stroke. Not until they found her unresponsive and sent her to the hospital where she passed away. Then on our way home from saying goodbye to her, their social worker called to say our mother was doing fine. Really?!? Unbelievable!!!! 🤬

Bat121

If your love one is not completely lucid, The Oaks might a good choice. If your going to the Physical Therapy part of The Oaks.... don't!!!! The staff is all over place, good ones and bad ones. Many of the RNs are adversarial, out loud!

Rhonda C

Horrible place. My husband went here after having a stroke for Rehab. Night staff left him in feces, very crude comments were made to him. I would not recommend this place to my worst enemy. I would not even rate this place one star.

mintyw

This is an absolute horrible facility! My mom was only there two days and she would have died if we left her there much longer. She was put in “isolation” with another woman due to Coronavirus. How is it possible to isolate someone in a room with another person? She laid for hours without any responses from the nursing staff. She laid in wet diapers for hours. Both her and her roommate called for help with no response. They ran out of oxygen canisters and just turned hers and her roommates off. They would not give her anything to drink except what was given with meals. She is diabetic and they gave her orange juice to drink. This ended up leading to severe dehydration by the time we got her to the ER. The only thing the head nurse kept telling us was that they did not have enough staff to take care of the patients. This was also the response from every other staff member there. That is not acceptable! Why are they still taking patients if they could not take care of them? We are also pretty sure she contracted Coronavirus while there, at least that’s what the ER thought. Please do not send your loved one here, even if it is the only option. STAY AWAY!!!

SSofAthens

This place should be shut down. My father was at this facility for physical therapy for about two months. I am appalled at the negligence he had to endure. They are horribly understaffed, forcing patients to wait over an hour to be helped after pushing the call button. My father was supposed to be supervised while eating because he would get choked, but not once did anyone ever watch him eat because there “wasn’t enough CNAs working”. When we finally took him out of there he was so badly dehydrated and had a bed sore. He had to spend a week in the hospital just to recover. The administrator was no help at all when we voiced our concerns. I would NOT recommend this place to anyone. I

Margaret Rash

My Mother was here for less than a month. She lost 20 pounds She was literally starving to death. The staff is terrible, the care is non existent. It's a beautiful facility with the worst care possible I wouldn't leave anyone there.

Retrobychris

I can not say enough nice things about this facility. We toured the location prior to my aunt being transferred there and the location is beautiful and maintained. The admissions employee that gave us a tour was super friendly and helpful. Each staff member we walked past greeted us with a smile. Once my aunt arrived she was treated extremely well, one of the nurses even brought her a shake from Steak & Shake to encourage my aunt to eat. While we visited my aunt the nurses were very attentive and caring both to my aunt and to us as visitors. Even going above and beyond to bring us a tray of beverages and snacks. I am truly grateful and take comfort in knowing that my aunts final days were spent surrounded by genuinely caring professionals as the staff at The Oaks and Heather from Hospice.

lovemymama20

I have had a loved one that has been in this facility twice... both times have been horrible! She has been made to sit in her own urine even after they have been called, taken her clothes to wash then and not brought them back. My sister had to go to the basement and go through 8 trash bags to find them. She hit the button for help and when the girl came in she pointed her finger in her face and told her NOT to use the call button again. They have tried to dismiss her when she cannot walk or care for herself. The food is horrible!!!! I honestly can't believe this place is still open.

Bitchery

Do not judge this place from the decor or how nice it looks!The administrator nor any of the staff could care less about your loved ones.They are only there for a pay check!My Mother has been there for just a few days and they leave her laying in her own body fluids,never take her any water or juices!Yes,the rooms are very spacious and the bathroom is almost the same size as the bedroom, but the treatment she gets is absolutely awful.We have found her almost falling out of bed and naked when I asked for help I was told that nurses don’t give that kind of care!Here are the services the staff does:clean the rooms,don’t help the patients eat if they can’t feed their self,clean the patients and never answer the phones!So if you value your loved ones don’t go to the Oaks in Athens!

Disgusted20

This place is HORRIBLE!! If you have a loved one there please find them another place to stay! They are so understaffed it's unbelievable! The case managers and management team could care less about your loved one it's all about the money. They do not communicate ANYTHING with you what so ever! Upper management is useless! They tell you one thing if you ask them a question and when you discover what they told you was incorrect they don't care. They have no clue has how health insurance, Medicare, Medicaid work what so ever, they just guess and when they are wrong you are left holding the bag. Half the time the physical therapist does not show up to give your loved one their physical therapy then management says that your loved one is not progressing!! It's also difficult to get the same therapist all the time so each therapist does their therapy different then the last therapist. THE ENTIRE STAFF AND MANAGEMENT ARE NOT KNOWLEDGEABLE, THEY ARE NOT QUAILFIED TO BE IN THE POSITIONS THAT THEY HAVE!! Most employee's are unhappy because they are so understaffed and under paid but, I'm sure the MANAGEMENT TEAM is well paid. If you want your loved one cleaned, bathed, clean diapers, etc. then pay any LVN/CNA/staff member a few bucks behind closed doors and your loved one will then get the care that they need just for a few hours until the next shift comes in then you need to the next person a few dollars just so that they will do what they were hired to do. They NEVER feed their patients at the same time everyday no matter if it's breakfast, lunch or dinner, it's different every single day they are not consistent at all! My loved one is left in bed about an average of 20 hours out of 24 hours. Sometimes they leave her in a wheelchair all day! We have to ask to have her diaper changed because they don't check her. Call light can stay on for at least an hour before someone will finally come in and check, then, they act like they are doing you a favor by doing their job!!! Bedsore, rash are very common because the staff doesn't care and if you complain to management the situation only gets worse! Believe me when I tell you the left hand doesn't know what the right hand is doing. This place needs an entire new management team and a full new staff. It even smells really bad. I can't tell you when the last time they came in to clean the room it was that long ago. I could go on and on but, as we all know it will not do any good at all. It's a very sad situation and place. I would rate them a -ZERO if I could. Humans should not be treated like this. I wonder how upper management and the staff would like their loved one treated this way? Would they tolerate the incompetent management team and staff? Would they feel that their loved one is well taken care and safe??? Oh, one of us is there every single day for hours and only one of us has seen a doctor come in. Oh, and the medication is never given at the same time everyday. Again, HORRIBLE MANAGEMENT, STAFF AND CARE!!

CCB5

My concern for other families is if your family member is in need there is a vert slow response time before assist comes-to help. My mother was in there less than 10 days and we took her home and hired home health care. If you are eligible for a refund because you paid ahead, good luck getting your money back. Then when you call to inquire about it for the humpteenth time, they say YOU’RE rude. I do not have much good things to say other than the facility it very pretty

juliannatemple

I visited this facility and was NOT impressed. First of all, the staff was completely unorganized and acted like they were being inconvenienced by giving a tour, even though I had an appointment in advance. The women who showed me around was a complete imbecile. The facility is beautiful, but reeks of urine and feces. As I walked past rooms, I noticed that support staff (nurses, techs, etc) was sparse and patients were not being attended to. Call lights were not being answered. And again, the smell; it was just awful! That's how you know people aren't being taken care of. I have since told others, in conversation, about my visit and my impression. Well, let's just say I have heard some horror stories about this place, so I know my gut reaction was on point.

LondonTaj92

Each time I've gone to visit my grandfather puddles of urine have lingered on floor for hours without being properly cleaned or sanitized. My grandfather suffers from bed sores and yet the staff leaves him to soak in his urine for hours before cleaning and changing him. His blood pressure drops when he stands, but the staff does not monitor his blood pressure on a regular basis. In fact, a doctor entered his room one day and walked over to my aunt as if she was the patient, and proceeded to check her lungs. How was he unaware of who his patient was if he'd been working with his patients daily? My grandfather suffers from Alzheimer's, and his right hand is completely broken, yet the staff only enters his room every 2-2.5 hrs to check on him. Anything could happen to my grandfather in 2-2.5 hrs, he has stage 4 Alzheimer's. The CNAs and nurses rarely smile, and whenever you ask them a question they become defensive, aggravated, and rude to concerned family members. The customer service is terrible. Its overall not a safe or sanitary environment for any elderly person, especially with Alzheimer's, to be housed in.

Christined

My mother is currently at this place. I live 3000 miles away and can't call her on most days. They never answer the phone. They left her in her wheelchair so long and unattended without checking on her that she had an accident..over 3 hours! One nurse got mad at her for asking for help putting on her bed jacket and threw a towel at her. My family has already had discussions with the supervisor but nothing has changed. They are rude and they put these patients in very dangerous situations. Terrible, dangerous place. And the food sucks.

Brenda M.

I ave stayed with The Oaks of Athens in the past. It's a very nice place to stay. The staff is nice and do what they can to help you. They provide you good care and they have pretty good food. They have all kinds of activities, like painting, cooking, Bingo, and games. You can buy some fairly nice stuff off of a little cart like lotions and shampoos. They also have good movies and church services. The rooms are very nice. The first time I was there I stayed in a very nice, semi-private room, but there's a big wall between you and your neighbor, so it's like living in a separate room. The second time I was there I was in a bigger private room.

Teresa Hurst

Not a good experience at all. The therapy was pretty good and I'd rate them a 4 star. But the nursing care was awful. It took over an hour for a call light to be answered, and many of the staff were rude and acted like they didn't want to be bothered. One of the nurses accidentally dropped my mother's medications on the floor. She picked up the pills, put them back in the little plastic cup, and gave them to my mother to take! Of course my mother refused. How unprofessional and downright disgusting. Don't let the nice, new building fool you like it did me. If you or a loved one needs rehab, find another, more professional place.

Kay

I toured The Oaks, and it's beautiful. However, they're understaffed and the nurses I talked to were not happy there. The people were not really good at all. They need more staff, more care, and more love for the patients.

patientfam

Compared to hospital, care is VERY sub par.. Overall nursing on 1st was good; however, 3rd shift and weekends care was severely lacking. ALWAYS short staffed on weekends for all positions. Good CNA care was spotty at best; some had extreme poor people skills. Not enough attention given to patients. Would not want my loved one here if they were not able to help care for themselves.

Disgusted 01

Beautiful building but the care is next to none, call lights and bed alarms go unanswered, meds not given correctly, rooms not cleaned and linens changed properly. Understaffed and very rude when they do show up!

PatientFamily

Beautiful facility but unbelievably poorly managed. Phones don't answer, no response to emails, basic care protocols not followed. Mother-in-law fell from her bed, head black and blue, elbow lacerated -- no xrays. We visit and ask for xrays. Takes 24 hours and five phone calls to get xrays after request. Then to emergency room at ARMC -- 7 days after the fall. Returned to Oaks, no preventative measures taken even after meeting requesting them. She falls from her bed again. Pneumonia unresponsive to oral antibiotics. IV antibiotics can't be maintained by staff -- call EMT then send to emergency room. When ARMC prepares to send her back, they cannot notify the Oaks after trying for over 40 minutes. Phone won't answer. Nightmare to have a loved one at The Oaks. We requested current medications after fall, given outdated list, two requests later, we still don't have a current list of meds since fall (she is in a sedated state until mid afternoon and has had two drug reactions/interactions, and dosage issues). The manager accused my wife of representing herself as a pharmacist to get a call through on the day her mother was sent to ER for IV maintenance and was hallucinating from a drug reaction. Not true, but is that what one has to do? These examples are a few of many care nightmares at The Oaks.

jeleclekat

I would never recommend this place to anyone. Just TWO days after being admitted to the rehab area, he was rushed back to Athens Regional because his urine catheter got pulled out after getting stuck on a door.causing a lot of internal trauma. He was on blood thinner which sure didn't help the bleeding. The place was awful from the start.starting with the evening CNAs Very long response time on call. It took 20 minutes for a nurse to come when we had to make out first nurse call. Upon his discharge he will not be going back. I was told it would be $200 daily to hold his room. DUH,, I can rent a nice hotel room for that.

Karen863337

When I first got out of the hospital, I went to a place called The Oaks. It was very nice rehab facility. It was expensive, but they were good physical therapists. The nurses and the staff were friendly. I just couldn’t afford to stay longer. The rehab and the physical therapists were excellent. They worked hard. They have a pool, and if you need to go to doctor’s appointment, they would pay for the ride.

JKFDFD

My Grandmother is a current resident and I pray everyday that she will be discharged from rehab to go back home where she is comfortable. Rehab facility and staff are wonderful. CNA's are short staffed. Call lights don't get answered and my grandmother was ignored and the door was closed by a staff member when she was calling for help. My mother has had to stay over night for a week to take care of her. I would never recommend The Oaks to anyone and I hope others get proper care somewhere else.

What you should know

Good setup for rehab. Not good if you have a family member with dementia or dietary restrictions. Not enough CNA's to cover needs of residents with limited mobility and function. Rooms allow some privacy and grounds and facility appear to be well maintained. The bottom line is staffing. The people who help the most are stretched thin... Communication isn't very good. You will have to ask questions to stay informed. Good environment if you are just seeking rehab and can look out for yourself. Not so good if you need a skilled nursing facility.

Catlovers4me

I went to The Oaks of Athens for rehab. My stay at was good. I had a beautiful view outside my window. It was setup like a hotel, so it’s very, very nice, but I think they need more staff to accommodate everybody’s needs. The food was excellent.

Diego2

I stayed at the Oaks with a family member for two weeks. The facility is well designed, attractive and comfortable. But I was very disappointed that the quality of medical care was well below what we had just experienced at Athens Regional. Their communications with our doctors was incomplete from the start, a time at which accuracy may be critical. And on a holiday one of the nurses was unable to contact their own staff doctor. Our family GP was out of the loop. Worst of all, after many days of physical therapy the patient developed potentially fatal blood clots in both legs. How can this happen during rehabilitation by trained professionals?

Nancyhern57

My mother was there for 5 days in August. Intentional negligence, medication errors not reported, unsafe measures were only a portion of our problems. We reported to the nursing director after other reports had not been followed up on or communicated. We chose to leave after 5 days as my mother did not feel safe. A written report of errors was left with the administration and a complaint filed with the state. Huge problems with short and unqualified staffing from the top down. Physical therapy was decent but all the bells and whistles out there do not make up for the lack of care.

George meeks

I have been at The Oaks for A couple weeks now Following a hip replacement. I am impressed With The medical staff Specifically The therapist I have worked with. I am Glad I did not Make the decision To come to the Oaks Based solely On these reviews BecauseMy stay here Has been Enjoyable And Comfortable. The management Has worked Expeditiously To help resolve Any problems I've had And Everyone Here Has made me feel Like family. I would recommend The Oaks To Anyone needing Therapy, Quality healthcare, Or just a home away from home.I think That the facility Is beautiful And the staff Are great!

Mia James

The oaks of Athens is the worst nursing home in Athens poor to no management,can't keep nursing due to no nursing leadership,administration is not competent.The only manageable department is the therapy department.Always remember that what looks good is not always good.Fancy building poor service pets aren't safe at the oaks

Ghr_34

This place was just plain awful. The staff was rude, unqualified, and distracted. I do not recommend this facility!

DLB4884

The new multi-million dollar facility is beautiful the quality of care is less than a one; they are so under staff you can never locate a nurse. My mama had a bad cough they said they were giving her musinex, two days later she was worse, and they said oh she was getting musinex but she hasn’t had any, then I’m told she had some but they forgot to write it down! The doctor was called, x-rays done she had pneumonia!!! Anti-biotic were given to her and she was better. A week later she is so week and sick she can hardly hold her head up and the ladies in the cafeteria that sit at her table said your mama is sick you need to get her out before they kill her, they are not taking care of her. One nurse said she had been sick 2 days the next morning I’m told by another nurse 5 days, I’ve ask 3 times for them to check her a UTI and 15 hours later they still have not tested her! DO NOT CHOOSE THIS FACULITY!!!! The beauty is only superficial; a well staff facility with employees that love the elderly is what you are looking for.

Worrisome situation

Overall The Oaks was understaffed and terribly managed. The food service was abissmal from the process of selection of meals to the poor delivery... Rarely delivered what was ordered and never hot. PT and OT were rofessionals and my dad did show progress in mobility. Nursing care was sparce due to too many patients per nurse/nurse assistant. A family member had to stay 24 hours a day to ensure safety and attend to personal care needs. Would NOT recommend this beautiful but poorly run facility.

D. A. Salinas

My Mother has CHF with the right Diet and care she can live a normal life. Well after arriving here in stable condition for rehabilation. She actually became worse. She swollen up so big she couldn't even bend her legs. I. Stayed with her for a few hours and noticed a lot about this place. I ate the same thing my Mom did. PLEASE DO NOT PUT YOUR LOVE ONE HERE!!!!!!!! She was served salt filled food. Ice cream for her Diabetes. The DIRECTOR OF NURSING L I E D. to me about her Doctor. She said she called him and that he would be there in the morning. He didn't show up. I called his office and he didn't even know she was in there. I told him her condition and he was there 7:00 am removing her from the Oak. She was told by the nursing staff to pee in the bed three times and then we will come change you. My Mom was walking the day before. She was so doped up we couldn't understand what she was saying. The night before she left. I called the Nurse attending her about the way she was being treated because she called me and complained. The nurse said she apologized to my Mom and said it would not happen again. Well my Mom calling me would not happen again. The battery was removed from her cell phone. Her Doctor removed that morning and she will never go back there. Three days later she is doing so much better she can walk again and is talking normal and can breath. They almost killed her. BEWARE. BEWARE BEWARE. A SHINY penny isn't always Shiney.

georgiacat

Horrified by the 'quality' of 'care' here. Blood stained sheets that aren't changed for a week, urine on the bathroom floor that doesn't get mopped up, and leaving patients in days-old clothing with urine stains are just some of the issues. Staff never find the time to take phone calls or call back after multiple messages. There's no organization or communication, either. Totally shocked, disgusted and this facility is in violation of numerous state standards. Don't let the nice buildings or landscaping fool you.

NannyT

I recently had a relative that was at the Oaks for rehab. During his stay there, his health severely declined in less than 2 weeks. The care he received was not up to standards. During several visits, he stated that he was being mistreated. He said, "I am an old man, and they shouldn't treat me this way." I brought it to their attention that he needed a doctor to look at him. After getting attention from a doctor, he was taken to the hospital where he was admitted with severe CHF. He had two bedsores that are now being treated. The Oaks need to pay closer attention to their patients and more qualified staff need to be hired to take care of their aging clients. This nursing home is getting paid for patient care and the patients are not getting it the way they should. If my relative had not been sent to the hospital when he did, he would not be with us now. To anyone who is considering the Oaks for their loved ones, please think about it in great depth. My relative will not be going back. The outside hides what is going on inside.

Gabby23

The oaks may be a beautiful and friendly place but that is all. If you are there just for rehab after minor surgery and you have no other health issues you might be ok. However, you have better have family members in there daily. The care is substandard and the nurses are unqualified due to having only a two year degree. When my father was there his conditioned worsened drastically within a few hours and they were unconcerned and would have let him slip into a comma had we not been there and had him moved immediately to a hospital. It is like most other nursing homes you put people there to die. We expected more from this place. Meals were hours late. My father was not turned or moved for 2 days. There is no communication among the staff and they don't even read the orders or info on the patients.

Betty boup

The facility is very nice and well appointed. I loved the large and comfortable room with the bathroom designed specifically for handicap use. The staff were unfailingly nice and made efforts to provide the necessary care even though---and this seems universal in care facilities---they were somewhat understaffed. I always received care, just not always as timely as I might have wished. I thought the food was very nice with choices for each meal. There was also an option of eating in the lovely dining room or in ones room. The physical therapy seemed to be more than adequate ; the PT room was nicely laid out with modern equipment. The discharge process was a bit confusing and slow but did proceed with the needed equipment - wheelchair- sent home with me. Overall I would definitely recommend The Oaks to anyone needing after hospital care. I was there over 2 wks and it was a positive experience. I doubt that there is a better facility anywhere near Athens.

mhrabitsch

Lovely place and my mother is making progress nicely but it's been 2 days and no one has returned my call concerning care plans or specific information I've requested. Night coverage meets federal requirements but can be a little slow to respond.

kalenza

I lived at The Oaks for 6 weeks for Physical Therapy and that department on a scale of 1 to 10 they are a 12. The only problem I had with The Oaks was they didn't have enough employee to attend to the residents in a timely manner.

Cch10

Food is always cold by time it gets to my room. The physical therapist are very good. Providers are nice. I don't think they have enough help.