Atria North Point

Terri

Atria North Point is one of the places I'm interested in for my brother. I liked how friendly the staff is, the cleanliness of the place, and the room where my brother would be staying. It's a square room, but this was a studio. And it was very big, it had I think, a queen bed or double in there already. It had plenty of room and then it had a little refrigerator because if you're getting all your food from there, you didn't need anything big. But it was not college size, so it was a little bigger than that. Nice cabinets where you could reach them, my brother having a stroke, and balance and things, it wouldn't be difficult for him to reach up in the cabinets if he had something up there that he wanted to snack on or what have you. And it was a very big bathroom. The way the floor plan was, it had a lot of room. The closet wasn't that big. The whole area was pretty where my brother would be able to bring his bed, or his TV and put that on the wall, his chest or drawer, and like a table that could go up against a wall. He can bring that in and maybe two chairs or something, and it still wouldn't be cluttered. I know they had lots of activities, and they can have snacks whenever they want, like, if they wanted ice cream.

T. W.

My 90 years old mom was moved into Atria North Point assistant living in early May of 2022. Early July she was sent to Emergency Room due to the foodborne from Atria assistant living dinning occurred during the end of June. Unfortunately, she could not recover from that foodborne and has moved to the nursing home facility. I have requested a refund for prepared level of care. The executive director agreed to process it in August and no action was not taken until late October. After several communications, they processed request and received refund check. However, Atria’s Corp check was bounced in Mid-November and the replacement check has not received by the end of year 2022.

Provider Response

willsans

When we realized it was time to move my dad to a place where he'd get better care, it was extremely stressful. After touring seven facilities, I walked into Atria North Point expecting another disappointment. What I found, instead, was a beautiful facility, kind and patient staff, and residents who seemed to exude joy. After touring the independent, assisted, and memory care areas, we knew this was the place for dad. Emily, the sales director, was SO incredible; she helped us navigate the process step by step, and it was clear she genuinely cares for the residents around her. Dad's been there for a few weeks now and is really enjoying the change. Seeing him happy and engaging in something other than watching TV all day (he went to an art class and painted a picture!) wasn't something I'd ever see again. Thank you, Atria NP!

Bernadette

We visited Atria North Point. It's an older community and was more established. Kathy, their Community Sales Director, was just a wealth of information, of things that that we could look for, and the questions that we should ask if we stayed with her facility or another facility. She invited us back for lunch or dinner, come and visit and this and that. We went and saw the rooms there. We did the walk around the independent living. One of the nice things was, that they had covered parking. It's like we're coming from a home, and we have a garage. They had covered parking on the wing that you would be if you stayed in the main where the apartments were. They also had two-bedroom villas. They had a wealth of facilities in both facilities. My husband is a veteran, so that is another plus, that they said that veteran amenities would be available, and that he could get services for that. Kathy was above and beyond for information because this was our first time, and she was just right on the ball. They had this sweetest little old lady. I'm 75, and this girl, I think she's 89 or in her nineties. She is on the welcoming committee. She just came right into our meeting and had her jewel, necklace, and her dangly earrings and makeup on, and she explained why we should be there. Honest to God, it made your whole day. I mean, if you didn't go out of there smiling, it was your own fault because she wanted to make sure that this was the place to be. It was like, "Oh, my goodness, how sweet." It was just very nice. We were greeted when we came in, and our name was on a placard, and we were welcomed; Kathy is a top-notch salesperson. It was lovely; if we move there, I wouldn't have hesitation if that's where we settled.

Cardi

Making the decision of moving Grandpa to a retirement community was not easy. Grandpa now lives at Atria, the assisted living part. It is 10 min from our house so we can visit anytime. He is happy there, he has found several new friends. It is a safe and peaceful community. If he does not go to the dinning area, they will bring his food to the room. The lobby and dinning rooms are clean. Nurse Shirley is amazing, she has done a great job with grandpa and set him up to get physical and occupational therapy weekly. There have been some changes in the director recently and the person who handles the accounting but it is expected in the current situation. We look at many places and we are very pleased with Atria.

Provider Response

Alana

Atria North Point was very nice, it seemed to have a sunny atmosphere, and friendly staff. It was very impressive, immaculate and the amenities were top-notch. They provide meals, medication assistance, and they have a library, a TV room, and a dining room. For activities, they do trivia, movie nights, outings, and shopping.

ReviewerFY#0425

Atria North Point was an all-encompassing services type community. It was clean, very well situated, and all about promoting active living for their residents. We went to their little model apartment, then we saw the common areas, the fitness center, the pool, the arts and crafts section, and the restaurant. We also saw an available apartment. Then there was a den where it had a pool table and a Ping-Pong area. I like the emergency pull cord that was located throughout the apartment. There were check-in buttons too, as long as they walked in, all the residents had to check in. I think it was all very well equipped. The staff, Emily, was outstanding. She's very thorough, had a lot of information, and I felt like she listened to my needs and gave all the answers appropriately. The facility was 14 or 16 years old, and they're in the process of renovating it but the carpet made it look a little dated.

katatl61

I visited Atria North Point and was very impressed with the community and the residents I met while touring. Everyone was suoer friendly and they made me feel right at home.

Andy Edwards

I decided to tour this community because of the location and grounds. There are so many mature trees and plenty of walking paths. I met with one of the sales folks who who later showed me around. She seemed to genuinely want learn about my parents and offered resources for the challenges we are facing with getting them into a safe environment. The rooms are large and seem reasonably priced. One thing to point out is that the hallways are long! Along the way we met a couple of residents; the place was alive as you did see folks sitting and chatting throughout the different sitting areas. I plan to look at a couple more, but I do plan on bringing my folks back to see it.

Karen

My mother loves living at Atria. The staff is wonderful, helpful, friendly and truly cares for residents like family. The activities keep my Mom active, the restaurant keeps her social and I feel confident that she is in good hands and safe at Atria!

D.W.

The person who took me on a tour of Atria North Point kept commenting on dirty and out-of-place things, which is a bit disconcerting for me. While the rooms seemed to be a good size, and the community is pretty and has the whole spectrum from independent living up to memory care so you can age in place, the tour itself just felt uncomfortable and disconcerting with her pointing out things that weren't right. It's very large and spread out, but I wasn't really clear on the daily life, the different activities, and the overall culture there. The staff who did the tour was very nice, but it just didn't give me a full and positive perception of the community, so it didn't instill any confidence in me. It just wasn't a very good tour, I think. The design and layout of the rooms were nice. I think there are two or three styles, and they are amenable to different types of furniture. The lobby area was kept very well -- pristine even -- but then when you got to the rooms, it started to feel older -- especially the elevator, which needed to be renovated. It's not unsanitary, but it's just not as pristine as the lobby. I would suggest being specific about the amenities and talking positively about the place during the tour. Don't point out all the things that you don't want people to see -- you don't want to highlight those -- and then talk about how it negatively impacts your job. Focus on the residents, their family, and who's coming into your community, and take the attention off yourself so that people could focus on their loved ones. Another thing is, the cleanliness of the lobby should be the level of cleanliness throughout the entire place and not just because the lobby is the first impression.

Steve Byron

I thought this was going to be a good place for my parents, but I was wrong. My Mom is in the memory care section and the staff turns over so often it's hard to get any continuity in care. She's been there for four months and I have not been allowed to visit her because they can't come up with a suitable COVID protection protocol. My Dad is in the independent living section and probably once a week they forget to deliver his meal to him. Atria also announced a rate increase just 60 days after my parents moved in. We were suppose to have price protection for the first year, but they reneged on that and raised the price 5%. Moving my parents to Atria North Point has not been a good experience.

Provider Response

Connie

Atria North Point looks fine, but the rooms are very small. It wouldn't fit all my furniture. The staff member who accommodated me was very nice. The dining area is OK. The place is very nice and clean. It looks wonderful. They have an indoor pool and a library. They have everything. However, the rooms are very small and expensive. They need to have bigger rooms or they need to lower their price. I'm not interested because my furniture wouldn't fit in their room.

Provider Response

Merrily

My mother loves everything about Atria North Point. She loves the overall atmosphere, all the help, and the kind people. The food is great, and the service is great. She's very comfortable in her room. It has bright and big windows, which really makes her happy because she can see out. She's going to exercises, and they're starting up a knitting club. The staff has all been very great.

Carol

I wasn't thrilled with Atria North Point. It was nice, but there was no outside place where the residents could walk out to that had grass and flowers. They have a little rooftop thing, but it was very small. The person in charge of the laundry took me around and I wasn't really impressed with that. The place is in a very good location.

Martha

I'm going to be moving to Atria North Point and I'm going into the independent living. I visited them three times and I liked what I saw, from the people to the food. I liked it. It was very neat and tidy. Everybody was friendly and I didn't meet a person who didn’t say hello. The food was very good. They offer all sorts of activities and you can join almost any group you want. They play cards, read books, swim, and do all sorts of things. Everybody was wonderful. Miss Emily was the best of all. They call her the fun lady. The facilities are wonderful. I secured a very nice 1-bedroom apartment and I'm looking forward to it. I didn't find the place difficult to find and the people I talked to who are living there all seemed very happy.

Self185

Atria North Point was fabulous. The food was superb. The men that served us were like butlers. It's older, but it's very nice. You can eat either lunch or dinner, your choice. It was the best food that we've tasted at any place. They have a swimming pool. We would have liked a one-bedroom apartment, but that would be too small for us. The pool, the downstairs, and the weight room were older. It wasn't on par with some of the newer facilities, but the staff was superb.

Betsy

Atria North Point is beautiful, very clean, and has lovely amenities, but I didn't think that their staffing was up to par. It's prettier to look at and the rooms seemed nicer and newer than the others, but I'm more concerned about the care my mother is going to get. The person during the tour was good. I saw the dining area and it was OK. Once I heard about the ratio of caregivers to residents, I didn't pay attention to anything else.

Ursula

Atria North Point was a very pleasant place, and the people were friendly. It was clean, modern looking, and the apartment was freshly painted. The 1-bedroom apartment only had one sink in the bathroom. They had an exercise area, a library, a card room, and an indoor swimming pool.

Anonymous

In the next couple of days, we are going to sign a contract with Atria North Point. It's two miles from my house. There were lots of choices of apartments. There was a room that we liked so much, my husband was like, "Maybe we should move in here!" It had the most fantastic balcony overlooking the woods. It was gorgeous. There were lots of activities. We had lunch there, and the food quality was excellent. The people were lovely. The hospitality was very good.

Earl387160

Atria North Point was acceptable for me and my wife. The rooms were nice, and all in all the facility was very nice. The staff was very friendly and accommodating. It was one of the facilities that I put on my shortlist. The only drawback was it is in an urban area.

Karen505401

Atria North Point was nice and very pretty. The rooms and people seemed nice, it's just that it's too big and has too many residents for my father. The visit was well, and I liked it. The staff was very nice, friendly, and informative, and it seemed like a really nice place.

Carolyn483646

At Atria North Point, the food was better, and they did have a better social group, but that’s probably not necessary. The level of activity was not appropriate for my father. It wasn’t anything that he could get very much out of. My father was in their memory care unit, but he had several falls. He did not partake of the activities they had. They had great activities. The facility was clean enough.

Lyn708354

Atria North Point was a very nice place. It cost a little more than we wanted to spend, but the woman who showed us around was very nice. I loved the programs, and I liked the feel of the place, but the rooms didn't have modern kitchens. They said they had had a meeting that morning about upgrading, so I guess they realized that this was something that they probably would have to do, especially since they're more expensive than some of these other places. They had one meal a day, and we ate there. It wasn't that the food wasn't good; it was just that it was a little rich. There was nothing on the menu except fried things. Those were the few negative things, but there were a lot of very positive things that I thought looked good.

Lou626578

Atria North Point were just getting started and little too expensive. The place is clean and the people were quite helpful.

Caring1980

We decided to keep my husband at Atria. It is close and very nice. The staff and the food are both very good actually. They do a good job. I am very pleased with them.

Bruce28

Atria North Point is a very clean facility. It is by far the best appearing dementia unit. The other thing we like is they actually have some doctors come in on site to treat patients so they do not have to leave the facility. The security is fine. It is a gated community. My mother has commented favorably on the food.

Joy27

The staff was nice at Atria North Point, but the facility seemed dated and old. They have a lot of activities, but they need to update their apartments.

Provider Response

Jim105396750

Somerby is a pretty place. My mother lived there for two and a half to three years. It was a pretty big place, and she has several friends there. They have different card games in the evening, Bingo, and bus rides. She was happy there, but she needed assisted living so she moved. The staff was friendly, and I didn’t have any trouble. She seemed happy with the food.

Caring104438950

My parents are in Atria North Point. It's a very nice high-end facility. We chose it basically because of the ability to transition from independent living to assisted living over time as needed. They're a very good community, and they do a very nice job. They have a lot of capability and a lot of very responsive staff.

Brian18

Atria North Point was great and fantastic. It was a little more upscale. They even serve a glass of wine for dinner. Their amenities were very nice. It has a big condominium feel. It was a clean place. The staff was extremely professional and knowledgeable. I would recommend this facility to anybody. The apartments were nice and spacious.

anonymous12345

I went to visit this facility. It was very clean and some residents were involved with activities. I did notice that the staff was not very responsive to one lady who needed help getting to the bathroom. The lady eventually asked me if I would assist her. I did, then went to the nurses station to let them know and was told that they were short staffed and had been for a while. Over all the staff was nice and the facility was clean.