The Colonnade at Northdale

Michael

The Colonnade at Northdale facilities and services were impressive. The facility is nicely maintained, clean and looks like a very comfortable environment. As I could see, there seems to be a range of services, and they're actually trying to make the people living there comfortable. They had a place where people could do their hobbies, like artwork, which I thought was very nice. I was impressed with the overall facility. There was a lady who greeted me at the desk who was pleasant, knowledgeable and helpful. The lobby was pleasant, comfortable. Then she referred me to the assistant manager who took me around, who was very knowledgeable. She explained their attempt to make residents comfortable, and serve whatever needs they have and work out a program to do so. They have activities and they could watch TV or just watch movies.

AJM0426

Absolutely terrible! We moved my mother-in-law out of there today. Her room was filthy! There was poop on her mattress, they just flipped it over, poop on her fabric chair! To know that she was sleeping in a room full of poop is disgusting! I guess they thought since COVID that no one was watching! We haven’t been allowed in her room for a year!!! After the price of her monthly cost almost doubled, we decided to move her out. I guess the extra care we were paying for was just BS!! So terribly disappointed in this facility. Started out good and then went to this?!?! They don’t even deserve one star!

Provider Response

Ginger

I went to The Colonnade at Northdale. It was great. I liked it because it also offered a memory care unit. The staff member, Ben, was phenomenal. I just saw one room. They were eating, they seemed very healthy, and they did not seem depressed.

Denise

Everything looked very nice at The Colonnade at Northdale. The person I spoke with was very helpful. I spoke with some residents as well. They were busy, and they had a couple of activities going on. Somebody was reading and there was a large group interacting with that. They didn't have that much grounds outside, but they had a couple of patios and a covered area in the front that were nice. The staff was knowledgeable and friendly. It felt homey. They had trips, and they're pet friendly. The dining room was very nice, pretty, spacious, and well lighted. One of the residents said she loved the food there.

WV

Brookdale Northdale was a pretty nice place. There's nothing wrong with it. The room was a good size. They have a little place where you can walk outside in a garden area. They have a little activity center. The staff was good. It's a little bit better than the other places as far as the price.

CaringReviewer141595

Brookdale Northdale is OK, but there's nothing special about it. They had a small outdoor area in the back. We saw a room that had furniture in it and a living room, a bedroom, and a bathroom.

Linda645438

Brookdale Northdale staff was very kind and cordial. We were there for a luncheon, and it was fine. The rooms appeared to be single rooms.

1952dalton

Initially everything was great - care and food! Now they add on additionaal fees if you do not use the in-house pharmacy which charge 4X what a retail pharmacy charges!! All I can say -RUN!!!!!

Candy141845

Brookdale Northdale is very warm, inviting, and not too feminine-looking. My father seems to be very happy with the food, and the place smells wonderful. The food is wonderful, and the chef is fantastic. I like the location, and everyone is very nice and professional.

Peggy119497050

My mom is at Brookdale Northdale. The staff is very friendly and very nice. The rooms are okay. They are not huge, but they are a decent size. They have a hairdresser who comes in. I did not eat the food, but I go there frequently when my mother is eating. It is more of a nursing home atmosphere, but it is nice, and that’s what my mother needs.

Joanne118678750

My second tour was at Brookdale Northdale, and I was impressed by the nice layout of the facility. I was interested in the area of assisted living that dealt with dementia patients. It was set up really nicely where the nurses and staff could view the patients when they’re out in the courtyard, which was surrounded by the building with open windows so if somebody had a problem, they could see them right away. The dining area was very nice, large, and very nicely decorated. It was very pretty and visible from when you first walk into the foyer. That dining area was behind glass but open and very nice. What impressed me, too, was the little dog that went all over the place with us. He was a tiny Chihuahua all dressed up for Halloween at the time, and the patients would greet him. He was just the cutest little thing and the old people were entertained by him. He belongs to one of the staff members there, so he’s there every day, knows his way around, and was as cute as can be. They have a little beauty parlor area where both the men and the women could get a haircut. They also have the activities that the other place I visited also offered. It was nice.

Anonymous117694250

We’ve found Brookdale Northdale. It’s challenging. When my mom first went there, we expected everything to fall in place and that she would be getting the level of care she needed, but it didn’t happen. It’s clean, but I don’t feel that they have enough room for activities, and their rooms are very small. They’re not equipped for the residents to have food in their rooms because they don’t have a kitchen counter, a sink, or cabinets to store snacks. They also do not provide 24-hour dining there, which is a problem because if the residents want to eat their meals, they have to wait until a certain time frame to eat or they miss their meals. They start breakfast at 7:30 a.m. and only do it for an hour, then lunch is at 11:30 to 12:30. She’s not really happy there. She would like to have a bigger room and have more, higher-quality food available for her to eat at different times of the day. She’s not really happy with the quality or the amount of food that they give them, nor is she happy with the amount of assistance she’s getting because they have forgotten to give her showers on several occasions.

Angela26

Brookdale Northdale is very nice and clean. It’s well-kept. The staff was very nice, and I appreciate their "whole person" approach to people. They are very welcoming. We had a very positive experience. My father has been there for two months, and he is enjoying it. They gave us lunch as an introduction, and it was very good. The chef was a very nice man. They do bingo, arts and crafts, and have entertainment.

Amy Z1

I went to Brookdale Northdale for my mother. It was very, very nice. The furnishings and décor was very nice. It looked maybe either newly remodeled or newly made. The staff seemed professional. The value for the money was OK.

Caring105870550

I choose Emeritus of Northdale (Brookdale Northdale) for my father because I like the cleanliness, the activities, and the staff to patient ratio. I think the staff is pretty knowledgeable in their field. They are very friendly with the residents. The private rooms are very large. They are big enough to accommodate a sitting area in addition to a bedroom area. It is one room that you can divide, one side with a love seat, a chair, and TV, and it is big enough to put a bed and a dresser in. It is almost like a studio apartment. They do have outings for residents that are capable of going. They will take a bus, and they will drop them of like in a mall or Walmart, but there are also residents there that cannot go out unsupervised. So, they actually have groups that are supervised as well, and some are unsupervised. I think the most important thing is that even though these people need assistance, it allows them to be able to recognize and keep their independence with minimal supervision as far as allowing them to get up when they want to and eat pretty much when they want to. They have certain time period that these people have to eat, but it is not like a hospital setting. They go to the dining room, and they have separate dining room. If you want to have a private party. If you have a family member's birthday and you want to bring in several family members, they have a separate dining room like a sitting area with couches and a TV. I think it gives them the opportunity to still maintain their independence, although they are in a supervised environment. If they want to eat in their room, they certainly can. However, from what I observe, the residents enjoy going to dinner because they meet with other residents and family members. They even let family members spend the night or even spend the whole weekend.

Paula43

I moved my husband to Emeritus. It was a secured facility for Alzheimer's patients. He had a private room. They told me that they would made sure that he would get out his room and that they would make sure that he got into activities; however, they didn't get him out of his room. He stayed in his room. While he was there, he got scabies. It was a very clean facility, but he still got scabies there, and it took them three or four months to get it cleared up. He didn't get much attention at Emeritus. They were supposed to give him physical therapy, and they said they would give us a report every two weeks, but I never got one.

Provider Response

Caring97387150

I like the location of Emeritus; it was convenient for me. Everyone was very professional, and they conducted themselves very appropriately and very helpfully. They were very clean, very organized, and they seemed very efficient. I think everything looked very good. I had no issues with the size of the room.

Terri21

Emeritus at Northdale was my least favorite. I just felt like all the residents were parked in front of a TV in the common area and you didn't see a lot of staff. There wasn't a lot of interaction either. I felt the rooms were small. The dining room looked pretty and nice, but I don't know about the food. When they took me on a tour, there were boxes stacked in the hallways and I just didn't like that. The hallways are used by the residents; that's not where the boxes should be.

Caring88346050

I didn't care for Emeritus at Northdale. The staff was pleasant and they were not obtrusive by any means. The people who were wheeling around in wheelchairs -- I don't know if it was their physical conditions that were causing it -- but it didn't look like they were particularly happy. I don't know whether they had been abandoned or what. They may have had personal issues; I couldn't tell. In one of the corridors, there was the dirty, stinking odor of urine -- that was a definite turn-off. It brought to mind the idea of nursing homes from the '60s. The rooms were like very small motels. The tablecloths were dirty; they had stains all over them and they were supposed to be clean. It was not like somebody had just finished eating there. Those were stains, so you could tell that they were from a long time ago. I wouldn't recommend it, but I am sure that other people would be happy with the facility if it were something they are looking for. The young woman who took us around was very pleasant, very sweet, and very effervescent. She was very excited about the facility and everything. Very, very nice. I couldn't complain about her at all. She was very good. It was like going into one of the inner-city art classrooms where they don't have enough supplies and are disorganized. It didn't look terribly professional; it did not look enticing.

Caring1331

For someone who would qualify, Emeritus at Northdale would be a very nice place. For people who are still functional, that would be a great place to go to. They take them out, they display the food for the day, and it looks lovely. They were like a hotel. I was hoping my sister would be able to go there, but she did not quality.

LovelyLady000017

Emeritus at Northdale was actually my favorite. The people I met there seemed very qualified, and I liked all their rooms. Everything about it was excellent. If I could put my parents there, that is where I would put them. I liked everything about it - the staff, just the whole atmosphere of the facility, the cleanliness, and the activities they had going on. It just seemed like a really great place.

Barb18

Emeritus was very nice. The place was very beautiful. We had a meal with them, and their food was wonderful. The had different menus in the dining room. Their rooms were really spacious. However, it was really expensive because it had community fees and everything else added on, even if you don't consider any level of care. The staff was fine, except some of the staff was just learning English, and I thought it made it a little hard for the older people, but they were very helpful. They had a lot of activities. They went into town for movie nights and museums. They even went to some of the attractions around, like the zoo, the library, and the aquarium. They were near medical facilities, and they were not too far from the VA. So its location was great, too.

Caring86730550

Emeritus felt clinical and more like a hospital than a hotel. It also has more seniors that are in wheelchairs. I was not impressed with it at all. The staff was very nice, though. The accommodations were OK, but it wasn’t great. They have activities and a bus that takes them to dinner.

Margaret33

My dad moved in at Emeritus last November. We chose this facility mainly because it appealed to my father and it seemed to be a comfortable fit for him. The way that the facility was set up was more like a home environment. It wasn't like a hotel or a hospital or like an old-fashioned assisted living facility that you normally see. It's like a home when you walk in there's a living room that bounces off into other areas. It also smells like a home and it just has a nice ambience. The staff is nice. Everybody is friendly and seems to be very patient. They answer your questions and not just try to blot you out. They all seem to be very helpful and efficient. With regards to food, they have a nice varied diet there. There's a lot of variety and everything seems to be cooked nicely. They're healthy, balanced and good food.

Caring75426950

Emeritus at Northdale seemed like a really nice place. It's a clean facility. It has everything you need. They did have nurses there on-staff and doctors would come on-site. Their rooms were nice. There were lots of activities going on. It's a good place if your parents need care and you can't give it to them. Unfortunately, it's not something that we can afford.

Caring73596850

I visited Emeritus and the place was nice. They had lots of activities. The food looked good. The rooms were big. However, I didn't get along with the staff.

Janice16

I just looked at a room at Emeritus at Northdale and I was a little bit disappointed because the man that would be sharing the room with my father was on a filthy dirty mattress. It was moldy although the staff were friendly. I didn't saw any activities when I went there.

Barbara45

Emeritus at Northdale was quite tight and wasn't as open as the other facility we visited, but everybody there seemed to be very happy as well. They all seemed confident that things were under control. I wouldn't hesitate for my mom to live there, if that time came. I didn't see anything that wasn't good or clean. Both places were very nice.

Vic1

Emeritus seemed very well organized. The staff seemed to be very friendly. We saw general open areas, and we saw people having lunch. I also went inside their memory unit. The place seemed nice.

Familyofresident

we have repeatedly been let down by this facility. They do not do what they promise. Our family member was dropped off alone at a medical facility without our knowledge. They make apologies for their numerous mistakes and accept responsibility but do nothing to change their care.

Turbo

the nurses at the facility seemed to do a pretty good job helping my grandfather. he was bedridden for the most part at this point so he could not move much but they did assist him a lot with getting him around in the place. I really liked the fact they also assisted him with meals and he got to eat things that was at least decent in smell and not just some nasty looking hospital food. My grandfather seemed to like it there for what they did do for him while he was at the place.

Ralph Giordano

The staff was friendly, knowledgeable, courteous, prompt, and efficient in answering our many questions during multiple visits by several family members. Dad was "treated like royalty" on his visit and lunch. He observed an active, congenial group of residents engaged in a variety of activities and loved the special attention to detail during lunch and in the presentation of his prospective room at Emeritus on Bearss Ave in Tampa. The room was freshly carpeted, painted in new tutone style, and will meet his needs for years to come. The no pressure approach won him over along with the resort style environment and reasonably priced room rents and care charges.

Beth Hagman

Everyone has been very friendly and accommodating. They have made the transition for my mother as easy as possible.