The Ponce Therapy Care Center

Donna

My mother is at The Ponce Therapy Care Center. Her room is basic. It's got a TV, an awful bed, and a bathroom, but they said that it wouldn't be long before they would be changing her to two people in a room. It's clean. It has a place for them to eat like a cafeteria. It has physical therapy. It's a nursing home, so it doesn't have so many amenities to it. She has been there for about a week. The facility is mediocre. They have a psychotherapist who comes to her room and talks to her.

Jay bird

The rooms are WAY too small for 2 residents per room. The closets are the size of a shoe box. TV is provided - good thing as many residents don’t leave their room Hopefully your loved one won’t need a sit to stand machine to assist in getting up as there is only 2 for the 120 (Possible) residents. The administrative staff is very cold and indifferent. You sure can tell this place is FOR PROFIT There is ALWAYS a shortage of staff to care for your loved one. Many times they do not see a CNA for hours and forget about putting on your light. They go unnoticed. Hopefully your loved one doesn’t have a special diet. I’ve never see so many carbs served in one day even to the diabetic. Showers? When? How often? It’s a joke The rooms could use an overall, fresh paint, curtains between residents cleaned, etc Things are ALWAYS missing.. If you have a choice GO SOMEWHERE ELSE!!!!! There is as many, if not more, agency staff working than regular staff. Of course they couldn’t care less for taking care of the resident. They are always on their cell phones. There are times, particularly during meal times that there will not be a can on the floor for at least an hour. Hopefully your loved one won’t need help during that time frame. Just not enough staff for coverage. I’ve seen urine in the halls and told someone and am told it’s just water. Shouldn’t that be cleaned up immediately as the residents have difficulty walking and can slip and fall. This is an old facility and it’s showing its age. Even funeral homes don’t have canopies anymore. OUTDATED. OUTDATED. I could go on for hours but the most important thing is the lack of care for your loved one. I would hate to think that I would have to stay here. No full time nutritionist on staff! How can they get by with all of this with the state? They are usually made aware that the inspectors are coming so you know there is plenty of staff when they come in. they can’t guarantee that the medical records are correct as some things aren’t necessarily documented. Like I said I could go on and on but I think you get the picture!

j dip

The seasonal planters and flowers are awesome and the clearing of the overgrown shrubs is amazing. It’s exciting to see the positive changes taking place. The barber/beauty salon services is much appreciated by the residents who are unable to go off campus bc of medical restraints. I appreciate the genuine concern given to the residents which many times goes unnoticed. Every time I have asked ANY staff person a question or had a concern I was greeted politely and any issue I thought was an issue was taken care of immediately. Love the new upgraded pavers at the entrance. Job well done!

concerned about my love one

Do not send your loved one to this facility. They don’t return phone calls when you are checking on your loved one. If it’s after hours the hike will just ring and ring and then says at the end they are not taking any calls. They don’t set up care conferences to know how they are doing. They ignored breathing issues and then rushed my step father to the hospital when it was established when he was admitted that he didn’t want to go back to the hospital. Never asked the family. Just did it. I live out of state and feel horrible we chose this facility. My step father deserves better.

AngelaCP

My dad has been here for 2 years and each time we visit we are impressed. Every worker there knows his name! The activities coordinator is outstanding and really strives to get residents included and staying active. I appreciate the quarterly meetings with the nurses. They followed COVID guidelines and that’s why you had to schedule an appointment to visit, but it’s not like that now. I contemplated moving my dad closer to me (I’m out of state) but I don’t want to risk putting him in a place that’s not as good as this one just because it’s closer to me. So since I can’t take care of him 24/7, this is the next best choice.

lemon1234

Let's just say, we discharged early. Facility has potential but administration needs work. My family member literally cried to come home. Facility appears clean but I was never allowed back to the rooms and only saw through a window. Very small and my Loved One was not tended to very often until I complained. The squeeky wheel had to be used in this case as we had some medications issues as well. Many nursing homes are not nice but this one could be with the right attention on the patients and not always the bottom line. There is potential here with the proper staffing. We would not return.