South Port Square

Catherine

I toured South Port Square. On their campus, they had independent living, assisted living, a nursing home, and a rehab center. The residents can choose to stay in their own apartment that they moved into while they were still independent and have assisted living come to them, or they can move from their apartment into the assisted living facility. It's a rather large place. With CCRC, you have to pay a fixed fee upfront, but they have a life care guarantee. The apartments that I toured were very, very nice. It's almost like moving into a condo instead of a facility. They provided one full meal a day. You can add meals if you want. Families can join you for lunch or dinner. They have the typical large dining rooms. They have two buildings, so you can go to one building for dinner or if you don't want what they're having, you can go to the other building and have whatever they're having. They have a branch of a bank, they have a beauty shop, a barber shop, and a postal service. They have programs, like water aerobics. Each building has a library. They have game rooms and hobby rooms. There was just a lot of versatility there. The staff that I met in the marketing department was very caring and very compassionate. She listened to what I said I needed, and then she tried to fit what I needed into a package. They try to please you. They go out of their way to try to make sure you're happy.

Provider Response

James

I liked that South Port Square had pickleball courts. The staff was very nice and very pleasant in showing you around. The apartment was very nice. It all looked good and in good shape. They're recovering from the hurricane and they replaced over 200 palm trees. So they're doing a very good job. The food was very good, too.

Provider Response

Dennis

Out of the dozen that I have visited, South Port Square was the one I showed an interest in. The community was excellent. It's probably one of the top ones here in Port Charlotte. They're beautiful, and they keep it up very nice. The only thing that sort of disturbs me is you have to buy in, and then you still have your monthly payments. The staff who gave me the tour was excellent and very well tuned to what goes on there. Even though I saw her a month ago, she called me up and asked me if I wanted to come for a gathering. I went there and had a little lunch. She showed me some of the upgrades that they've done since the last time I've been there. It is very beautiful. They had studio, one-bedroom and two-bedroom. At the time, I was gearing towards a studio. However, that's what turned my daughter off. She said, "Dad, I can't see you living in the studio apartment." The studio was small. They take care of you completely there. The dining room was first class. It's fine dining. It had tablecloths and cloth napkins, and they wait on you. It's like going into a restaurant. I've eaten there quite a few times, and the food was excellent. The facility was like walking into a garden.

Ellen

I enjoyed my visit to South Port Square. They were very nice. I liked the layout, where you could go and eat with everybody. They had Sunday services. They also have transportation if you need it. I have my own transportation, but I just liked that option. I have a service dog, and they're very nice to him. I could get a lot of services as well in the future if I needed more. The room was a little small for me though. Someday I might need that; but right now, I have a big house now. I've had to downsize a lot before I go. However, everything was very nice, very clean, and they provide three meals a day.

Provider Response

Alice Louise

The team in the skilled nursing , takes Covid very serious . They make sure my loved one was taken care of. They tested (and still testing) employees and Patients to keep my loved one safe, I received calls on how things are going. If something happened I would send my loved one to Harbour Health Care again. THANK YOU ALL FOR ALL YOU DO ! Activities were on hold for covid , someone came in and face timed with us .

Provider Response

johnnyhubbard

The place looks nice until you start paying attention and until you realize how short-staffed they are and how underpaid all the employees are it's no wonder all the help there is terrible. I'm really glad my friend moved out of there they hated every minute of it.

Provider Response

Gillian

South Port Square seemed very nice. It's a newer facility, but the rooms were a little smaller than the size I'd hoped for. The person who assisted me was very good. The dining area just seemed like a nice gathering spot. What I was a little disappointed about was a lot of the activities and amenities were over in the independent living building. You had to get somebody to drive you over in one of the golf carts and pick you up from. There wasn't much offered in the actual assisted living unit. It's a nice location. Lots of grounds and all, but the assisted living part of it was not so good.

Provider Response

Frank

I like South Port Square. It is a very nice campus. It is expensive, but it is basically what I would like to have. The staff seemed to know what they are doing. The facility seemed up-to-date and very clean. They do a very good job there. They have a pool, a gym, and a salon. I would recommend them because the qualifications of the employees are very good. Their service was fine, but if they would lower the cost, it may be of help. It is a modern facility. The rooms were very nice, and the dining area was nice as well.

Provider Response

Allan

We first started looking at South Port Square, which is a life thing, and they won't kick you out if you're out of money, but it was too expensive for us. It's a complete facility, it has an indoor pool, a barbershop, workshop, and they have a lot of activities. I've participated in one of the activities. The rooms are very spacious, it has outside lights, they don't have much storage though. They have a hospital facility on the campus, the staff is outstanding, and the dining area is outstanding as well. I've never had better food than the meals we had there.

DO

South Port Square is a very nice community. My mother is in the independent living facility, and they redid her apartment. The food is very good and the people are very nice. They had her in a model while they were waiting for her place to be redone and they lost some of her personal effects, which was a problem. They've had a turnover of the staff members. They take her to doctors' appointments and they seem to be quite accommodating. The residents are friendly. In general, it works out really well. They have a pool, and she loves it. She gets one meal a day and they have a little cafe where you could get lunch, but it's very inexpensive. There's a place to get her hair cut, and she loves their happy hour. It's a beautiful facility on the outside with plenty of walking spaces, and there is a community garden. They also change her sheets and her towels, and there's laundry service once a week. It has all three levels of care.

fink

mom fell their at 6pm broke her hip they did not call 911 till 4.20 the morning its all for profit company . not enough staff and LPN playing doctors . said to say mom died two weeks later . just beware !!!!!!

Lyn

My mother-in-law did end up having to go to South Port Square for rehab. They did not take very good care of her there. She went in on a Monday and it was Thursday before they even got her pain meds ordered for her. I would never ever send anybody there again.

Richard W.

South Port Square was excellent, very nice, and clean. The staff member seemed friendly, nice, professional, and seemed to know what they were doing. I liked the layout, but it might be just a little bit more than I wanted to pay. I thought it had enough of what I thought I needed.

Debbie

We chose South Port Square for my mother, and she's moving into the independent side. It's very high quality, it's really pretty, and the independent living is separate from the assisted living, which I like. The residents seemed happy, they actually sit on a 40-acre campus. They have all kinds of activities, and pretty much everything you want.

David

South Port Square was a fantastic place with tons of things in it. They had their own bank, ice cream parlor, and everything you want. It gave Dad a feeling he's on a cruise ship. It had very nice, long halls. The dining halls were big, but you can't wear shorts; you have to dress up for dinner. It was a beautiful place, but Dad didn?t feel it was for him. It was a very active community.

Christina

My husband was there at South Port Square from about the end of January through June and he was in an assisted living apartment for one month, but the rest of the time he was in skilled nursing. They definitely were an excellent facility. It was just that they were so far from my home, and I was driving about 54 miles every day. It was inconvenient. I thought their medical care was excellent, and the staff was very good. He didn't care for the food, although it was much better on the third floor than it was in skilled nursing. They were extremely expensive. They ought to do a better job of explaining exactly what the charges are because I did not know that the price they gave me was going to be raised. They had a lot of things to do, but he never really got into activities because he was too ill. It ranged up to as much as $9,000 a month, but that included all the personal service things. Overall, it's a really well-run and excellent facility.

Sherry674314

South Port was a very nice facility. The personnel was very nice to the people in the facility and very attentive. The physical therapy part of it was very organized. They actually worked with the residents instead of just leaving them on their own and encouraged them. They had a nice facility outside for sitting and had a koi pond and a little social area. They had transportation around town and wings for memory care and Alzheimer's. They also had a nice social room downstairs for the residents. I definitely would recommend them to others.

Mary S3

We visited South Port. It is a huge retirement community that you have to buy into, so it is contract plus a monthly fee. It was quite beautiful, and they had all kinds of things going within the place, but it was expensive. If at some point after you bought in you run out of money, you can still be there, so that has it pluses. They had transportation and really good food. However, you only get either lunch or dinner. They had a very light breakfast, so you don't get two full meals a day. Their grounds were beautiful, but it was a huge community with everything. They had independent and assisted living.

Mary S3

We visited South Port Square. It was a huge, beautiful retirement community that you had to buy into, then you had a monthly fee, so it was expensive. They had all kinds of things and acitivities going on within the facility and transportation. They had really good food and provided a very light breakfast, lunch, and dinner. Their grounds were beautiful, and the building was huge. They had independent and assisted living, plus rehabilitation. They had a couple of restaurants within the facility.

Anonymous615

I am disgusted with the lack of respect and hospitality with this place! My grandmother is part of the memory care unit and when we had visited her, she needed help going to the bathroom, so when I went to get a nurse to help her, she began to make derogatory comments about my grandmother in front of me!! Worst is the other nurses began to giggle, even the supposedly LPN in charge Doris. When I asked to see the nurses nametag who made the comment she refused to provide her identity and turned away from me and removed her nametag. When I stated I would speak to her supervisor, she made the sarcastic comment "Ooh, I'm trembling." She also continued to argue with me in the hallway where other patients were and I'm 9 months pregnant to add. This place has no bedside manners towards those who truly need help or even any respect for the family members wanting to come visit. Do your research before considering this place for your loved one...

Margaret119035250

South Port Square is much smaller. There were 2 apartment buildings. It was very nicely laid-out and they had a beautiful pool. They have all kinds of activities, and because of the weather, they do lots of trips year-round. Those were very appealing. They have a lovely dining room; I ate there, too. They also have a very friendly atmosphere and they’re very good. My only concern was it was strictly apartment and you had to be in an apartment. Everything was kept very nice.

Joyce731888

South Port Square was beautiful. The staff was very knowledgeable and helpful. It's like a little village. They had everything, including a little post office and a convenience store. They take tours and have lots of outings and in-house activities.

Virginia118137350

At South Port Square, the staff member who greeted us and explained the expectations was very thorough and very kind. She also adjusted the level of explanation so that I and my mother could understand it better. The grounds were beautiful. As for the rooms, whether you want a one-room efficiency or something larger, they have a good variety available. Everything was very attractive. This community was convenient for people that could drive, too, since they have a lot right there for residents.

Michael124791850

The people in Brookdale were very friendly. They showed me the different sections, explained to me the ability to stay there through hospice, and gave me some pricing information. It’s a nice place, the single room had a kitchenette with a microwave and a small refrigerator. The dining area was nice, and the food smelled good.

Steves_way84

Very nice grounds, good food, and decor. Very rude Aides & Nurses. You can pull the Room Cord, and they NEVER come to assist, & show total disregard and disrespect for residents of failing memories. One aide entered the room to check oxygen source, and ate food off residents plate while they were in the bathroom.

Maria115208050

South Port Square was wonderful. They have apartments and rehab all together in one area. They go out of their way to explain things to you, and they answered all the questions. Their rehab facility was wonderful. I haven’t tried the food, but a resident I knew said the food was wonderful.

joellen_isaac

My father was admitted to Harbour Health for rehab after his hip surgery. The therapist were excellent, he was up and walking that day and went back home after a week. Much stronger than when he arrived and happier too. The nursing staff members were attentive to his needs. All in all a very pleasent experience for Dad and me.

Albert11

South Port Square was very big and very elegant. It's nice to visit, but it's more like visiting a metropolitan city and going to one of the better brands of hotel in that city, which was nice for a few days, but I don't think many of us would care to live there. There was too much formality and it was too luxurious. I did not try the food, but no doubt a great deal of effort was put into it. The quality of the food was in terms of restaurant qualifications, and the variety of choices was certainly excellent. The serving times were quite rigid, which was not surprising, and it can be a little daunting and disappointing. It's very close to the water, and it's very close to commercial areas in Port Charlotte. It's like a little tiny village in which there are quite a few residences like the one that I visited, hospitals, and institutions. It's quite a lovely area.

Provider Response

Ann108044050

South Port Square was an amazing facility. It would be an ideal place that you would want to retire to if you could afford it. The staff was absolutely superior. They were excellent. They did everything that they could do to make the visit a pleasant experience.

Anne106637250

Harbour Terrace has been excellent so far, and it is just what my sister needed. The staff is caring, they know her, and they are taking very good care of her. They do have activities, and they keep their residents busy. They take them out as well.

anonymous100392450

I have visited the South Port Square. The rooms were nice, and they are of good size. It is a very good facility.

Reida1

The one that I do like the most and I would consider going to, if I were going to go to one, would be South Port Square. I like it because it is laid out like a campus. It’s not a high-rise building. I like it because of all the activities they have. They have shows. They have dances where the residents can dance as well. They have aqua exercises and various things like that. You name it, they have it. It’s not cheap, but it’s a great place if you can afford it. The staff is friendly and wonderful. The rooms are lovely. They have loads of closet space. It’s a wonderful facility, and I would recommend it very highly. The food is wonderful at South Port Square. I’ve had meals there. They have 2 different restaurants. One is casual, and one is a little more formal. Any day if you want to have your big meal at lunch time, you can do that. If you want to have your big meal at dinner time, you can do that. You’re not locked into a definite schedule, so I like that.

Caring73575050

I like South Port Square very much. The gentleman spent 4 more hours with me and my daughter. He took me all over, explained everything, financials, what they had, what it included. He brought me up to a lounge room where people were meeting every night and having a before-dinner drink. The people were lovely. What I had was very good. I only had one meal there but it was very, very good. The other thing that I liked about it is it's continuing care so that if you should get sick and need it for whatever reason, you don't have to go to another facility. They just take care of you right in your room. I like the idea of that. The grounds were lovely. The rooms were beautiful, very, very well-kept. It's not the cheapest place here. They did say to me if I like to come up and stay for 2 or 3 days, they'll make arrangements for me and I get to feel this place which I thought was a very good idea.

tdague

I was recently a patient there and became gravely ill with c-dif ,which seems to be a problem there. They transferred me back to the hospital with little notice and lost my hearing aid and clothing in the process. After two months of inquiries about my hearing aids, I am beginning to see that no one cares. Pass on this place !!

LovelyLady13

My friend happened to have a room at South Port Square. It is a complex with independent living, senior care, and then nursing. I wasn't really happy with them. It was clean, and the staff was friendly, but I think it was more lip service than anything else. It is the most exclusive, the most expensive care facility in that area, so I just expected a lot more from them. We chose it because my friend wanted only the best and the most expensive or the most exclusive. The food was horrible. Every day they had some activities. They have a separate bedroom and living room, and there's a small kitchen and a small bath.

Joyce40

Harbour Terrace was wonderful. I loved the facility. Everyone was terrific and sweet. The people who greeted us and showed us around were super. The rooms were very nicely arranged, and the size was also nice. I liked the idea that they had small communities or a small group that sits together.

Caring70747350

My husband was in South Port Square in rehab. It has everything. It's real nice, but we couldn't afford it. If you went there to live, they have apartments. They have a dining room. You go there and eat in the dining room. The food was good there, even in the rehab. The staff was very good. The women who are interested do craft work there. They get together and do things, and they have entertainment. We like it being close to our home here where we live. We know people in this community, so that part was good.

Caring51886550

South Port Square is just so huge. They have single living apartments; they have homes. They have 6 or 7 tall several-story buildings. I wouldn't want anything that huge. The doctor tells me I have no knees, and it would be very difficult for me to get around, but if you really want to go there and have the money, it's very expensive. You could whistle for a cart or something to get you around. There are little ice cream shops around in there, and if you lived in a distant building, you would have to have a little cart to take you to their ice cream shop. Because it's so full all the time, you would actually have to know someone to let them into their unit. The rooms were more spacious, but they were very nice. You wouldn't be embarrassed to invite people to see you. It's very, very pleasant. It is really beautiful, and they just keep adding tall buildings all around.

Caring77424250

We did see Harbour Terrace. The facility was nice. Their rooms were nice and the dining room was okay. Everything was fine. It was just too expensive.

Diane17

I found South Port Square to be a wonderful facility. I moved in this facility three months ago and I just love it! It's a Brookdale. It's a big place, there are a lot of grounds here, yet I have never seen grounds kept that well. It's a retirement community but they do have assisted living. I'm in the retirement place. The people who work here are wonderful. They're great people! Evidently, the people who run it are also great! I have a bedroom, a living room and a little kitchen. It's wonderful. There is a lot of activities everyday. We eat in a dining room and food is good. They also have a little ice cream shop where you can go and have lunch and ice cream. It's very nice and very inexpensive. I certainly would recommend South Port Square.

Mary48

South Port Square was a beautiful place and I am sure the patients were well taken care of. I had not tasted the food but it seemed to be wonderful and the guests said that it's very good. The staff that I had talked seemed extremely caring. They were wonderful in handling their patients. The only thing that we wondered about was that they seemed to be understaffed. We had been there a couple of times, there was nobody who answered the door for a while and a couple times, it took a while for me to get out of there because there was no one to let us out the door. That would be the scariest part. They needed more staff. I do know they had some entertainment especially on weekends they took their patients to another building or another part of the campus. I thought they were well qualified.

Lubasweet

This facility looks nice, but both my parents were there and both got C-Dif and there weren't many precautions taken. As a result, my Mom passed away. I would NOT recommend this facility.

Enid1

We just moved to South Port. We sleep here two nights and so far everybody is very helpful and friendly. The food is not bad, not terribly gourmet, but it is certainly good.

Robert49

South Port Square was nice. They had everything that I liked. They even had a swimming pool. They had a lot of things going on. The food was very good and they had a beautiful dining room.

chrissw

I placed my mother there almost 9 months ago and you could not ask for a more loving, caring and beautiful place. The care my mother gets is the BEST! They love her like she is their mother or grandmother. I am very, very happy with the choice I made and believe me, it wasn't an easy choice to make. I looked around a very long time before she went. She loves it and calls it home!

Mary48

The rooms are beautiful at South Port. The whole place is very nice. The nursing staff cares very much. They do as much as they can for getting patients in and out of appointments with doctors. They're able to take the patients out to go somewhere if they want to take them out to dinner. They do the laundry. The food seems very good. They're overall an A+ place.

Lolly2

I visited South Port Square of Port Charllotte and the average age there is 80. It's a smaller community. The people there are very caring and very nice. The people are very much look after each other. Actually, even though it wasn't as resortish as the other facility that I visited I would probably prefer this one. I think the staff in South Port Square is much more caring and the staff is more personal. Even though they have a few activities, they're not so much into them. The people though all of them are older they still help each other.

Jan3

The grounds and buildings are well maintained. When you drive up to the complex, it looks like a resort. There are nice places for the residents to walk and sit outside. They have good activities for the residents. My parents seem to enjoy all the activities, especially the musical programs. The elderly seem to like listening to music from when they were young. After residents expressed problems with the dining room/food, the facility addressed the concerns and things seem to have improved.I do have concerns with communication between the medical staff, aides, residents, residents' doctors, and residents' family. I don't think everyone at the facility is kept current of the residents' problems and concerns and what needs to be done for them. We have experienced things falling between the cracks when not followed up by the family. Some of this maybe due to my parents being fairly new residents, but I think some of it is due to the staff not being experienced or they are understaffed, or people not taking the initiative to resolve issues. I'm not really sure. However, overall we are happy with the facility and my parents are settling in ok.

Ernie50

My father was at this facility for just over 24 hours before he died. He was recovering from heart surgery and was doing very well when he left the hospital. When I went to visit him just a couple of hours before he passed, I noticed the smell of feces as I passed several rooms. Medical staff were wandering around, noticibly not addressing the urine and fecal smell. When I spoke to my father, he told me that they left him laying in his own feces for hours without assisting him. I assured him that I was going to get him out of this facility the next morning, but I was too late. We never had an autopsy done, so I don't know what killed him. As a legal disclaimer, I am in no way saying that this facility is responsible for his death. I am only reporting what I observed and what was told to me by my father.