Emerald Shores Health And Rehabilitation

Patricia Campbell

This facility doesn't even rate a one star . Nurses don't follow doctors orders . The nurse practitioner writes orders on a patient without assessing the patient. Critical lab values are ignored no follow through done by the nurse assigned to the patient or the nurse practitioner who ordered the labs . PT left for 3 days with critical lab results. GI bleed , MI , hemoglobin 5.4 .left there for days before being sent to the ER . Don't trust this faculty with your loved ones

squirrel007

Horrible experience. Let my grandmother lay in bed for 3 days without helping her. Her hemoglobin was so low she ended up having a heart attack and a gi bleed because of it. She was finally sent to the ER and passed away 2 days later. Staff unhelpful,Practioners unhelpful. Both uncaring. Definitely would never suggest sending a loved one there. I believe my grandmother would still be here if not for their lack of care.

judysanderson22@gmail.com

Rooms are cleaned every day I am pleased. The staff are helpful. Kind and knowledgeable. My husband enjoys his workout each day. I would like to thank all the employees of Emerald Shores Health for all the hard work and care they are giving my husband . I will tell anyone this is a great place to go.

ElizabethPC

I have a relative at Emerald Shores. For his first three days his call light did not work; he fell his 2nd day there trying to get to the bathroom by himself. Because he was a 'fall risk' they moved him closer to the nurses station which is 'always staffed.' He fell again after being parked and left alone at the nurses station. This facility is definitely understaffed. I've noted RN's and Aides sitting at the desk talking while call lights blinked and patients waited. and they continued their conversations. I was an advocate for my family member as I was there at least once per day but my heart broke for other patients who had no one to speak up for them.

xyz11

The facility itself seemed fine. The location was in town across from a large Walmart and the security seemed appropriate. The nurses on duty seemed nice but perhaps understaffed. My relative waited at least 30 minutes for an attendant to help her with the bathroom facility. There did not seem like enough staff to help during mealtimes which were a little chaotic. That was not a huge problem but the stealing was appalling. My relative did not like some of the food so I went to the store and bought some food items for her. The staff assured me it was ok to have them put it in the frig and they would bring it to her as she requested. The very next day everything was gone. She could not even keep the wipes in her bathroom we bought her because they would get stolen. One of the nurses told me not to put them in her bathroom. She had to keep them on her tray where she could get to them. No one knew what happened to the food. I paid for what we brought her and it was not only abusing the patient but was stealing from me also. Who is in charge? I got no answers. If the staff can't be trusted what else are they doing that would be considered abuse of the patient? She has a week left and I will have to bring in each morning the Boost she likes and not leave any bottles. They will disappear.

jpmcleod79

Seemed like a nice place for rehab. My grandfather was doing well and we thought he would be coming home after. He died there. We never got a real reason. They didn't even bother to call when it happened!! My mother, his daughter, went to visit that afternoon and he wasn't in his room. They told her he died earlier that morning and his body had already been moved. A bunch of thoughtless, insensitive human beings in my opinion!! Do not put your family here!!

Pat33

Emerald was more of a nursing home rather than an assisted living. The rooms were more hospital like than residential like. The staff was nice. I had a friend that I actually visited quite often there before she passed away. I had to bring to the staff's attention to make sure they were keeping up with her because I was the only visitor she had.