Savannah Court of Maitland

Martha

I lived in Savannah Court of Maitland. I had a really nice room amd it was one of the better rooms. I loved the people there, they were super. The activities were about the same as everywhere else. I had such a good experience there. My husband was also there until he passed away, but it wasn't because of lack of attention. You wouldn't believe how quick the staff members are. The food there is good, they have a chef who works very hard, and he keeps his food up-to-date. They go above and beyond to make sure that their food is competition-ready. They have crafts and they have people come in like entertainers and piano players. The staff or personnel there do everything they can to make sure you're comfortable and happy.

Edie

My friend has moved into Savannah Court of Maitland. It is a very nice and clean community. Its atmosphere seems pleasant. The grounds are very pretty, and there are nice places to walk outside. Their rooms are all 1-bedroom apartments. The bedroom is off the living room, which is not a separate room. The food is good too. The staff members are very nice. My friend doesn't participate in any of their activities, but they have Bingo and outings. I think they're doing very well.

tompotter647

We visited Savannah Court. We like it. It wasn't quite as nice as the other community, but it was a very nice place. It was in a quiet neighborhood. It was away from shopping, which we thought it was very nice. We didn't want to be next to the mall. It was in a nice quiet neighborhood, so that was very appealing to us. It was a nice community, and we were happy with it.

Donna L.YHZGQ

My mother is doing fine in Savannah Court over the past six weeks. I liked it because the tour was very well done and very well prepared. The staff is friendly, very caring, and very good in helping my mother understand the transition as well as listening. It is clean. The outdoor spaces are very nice. We have eaten there twice, and the food is good. They have a quite a few activities, like bingo every day, taking them to lunch once a week and doctors twice a week, and having church services and entertainers come in. They have holiday celebrations. If residents need transportation, they have a bus. However, I am a little disappointed because the price they quoted us in the beginning went up by the time we signed.

TerryMSKXQ

My friend at Savannah is not really happy, and the food isn’t really very good. She is unhappy because she is very active and most of the people there are disabled or mentally not altogether. She had trouble finding people who play bridge. She doesn’t complain about the staff at all. It’s very nice, clean, and her room is a decent size.

DBL725

My dad lived at Savannah Court for almost a year. I would not send a dog to live there. The place went downhill on a consistent basis. The LPN Director, nursing aide staff as well as Med Tech staff are very uneducated and lack common sense and really could care less about their residents. On many occasions my dad was not given his medications as prescribed by his doctor. There was even a time they "forgot" to give him his medications, and he has a heart condition.. The med techs are on their cell phones all the time, and are not very resident caring at all. The Director of Operations there basically just listens to your complaint and then does nothing about it. Housekeeping is a joke, there were several times my dad's room was not cleaned and had a leak in his bathroom that was not taken care of in a timely fashion at all. The dining room food is awful. They don't even make sure that a resident eats.. I had several run ins with the workers there when I demanded better care for my dad. The guy that tours you makes all these false promises and leads you to believe that Savannah Court is the best assisted living facility in town. He lies. Also, the smell of urine in the elevators and carpeted areas is terrible. I saw the tour guy sprinkling air freshener powder in the entrance before his next" future sale" walked in for a tour. Total misleading. Never send your loved one here. It is nasty, and I'm sorry that my dad ever had to live here. He is now at a new assisted living and the comparison is unbelievable. we now know how a good assisted living facility is operated. He is much happier too, and I see a big difference in the resident moral. They are all loved and happy. This place should really be closed down due to an incompetent nursing staff and operations. Shame on you Savannah Court on how you treat your elderly population.

Stacy R

I liked that Savannah Court of Maitland had a program where if you were Medicaid eligible, after the first year, your rates would never go up. They also had transitional care and rehab. It seemed a little cleaner and more updated, and it was all in one level spread out really nice. They had super-generous people, just showing you the place and not hammering you for commitment. They had all the amenities, the three meals, the laundry, medications provided for you, and the transportation. That's the one I wanted my sister to go to.

Helen105062050

Savannah Court was okay. The staff was very nice. The rooms were small, though, and he didn’t like the food.

Watching You

Bottom line -- poorly run and managed. There is not any staff supervision and as a result the nursing and tech stuff do whatever they feel like doing which often is not much. At times there may be conflicts among the staff, and no one to sort it out. Any problems brought to management are never corrected - instead they act like they are listening but do nothing to fix any of their issues. As a result there are mistakes made with medications, there is an overall lack of care and compassion for the residents. As a result if you have a loved one here, you will probably feel a lot of anxiety wondering how poorly they are treated when you aren't there, because they seem to be treated poorly even while you are there.

Mary110905150

They were very friendly at Savannah Court of Maitland. The dining area was very nice and clean. I liked the fact that they put table cloths and real dishes on the tables. I think the rooms were fine. The facility was not too big.

Leanne3

My visit at Savannah Court of Maitland was great. The place was very busy and lively. It would have been my second choice.

Caring110366350

Savannah Court of Maitland was very pleasant, and the people were nice. A friend was in the nursing home area, and I didn't think they had enough staff to take care of the people they had there. In the retirement section, the apartments were quite nice, and everything was very cheerful. They had a courtyard area, which needed a lot of work. They had some tables out, but it wasn't any place that most people will go sit outside and enjoy. It wasn't decorated with plants. The dining room always looked nice and always smelled clean. When I went there, there was music going on in the center part, and they serve three meals a day.

Kathy107916050

We chose Savannah Court of Maitland because it looked like a wonderful environment and a very happy place, and it really met my mother's needs very well. They have activities everyday -- singing, board games, and just a whole variety of activities. It's a very lovely facility. We are really happy with it. They have lovely rooms and apartments. They offer laundry, three meals a day, any kind of assistance that the people might need, and cleaning of the small apartments. She likes it. It's an A+.

Tom107089950

The first and foremost thing, it is unique to my mother's situation, so I am not sure how many other people would appreciate this, but it really was important to us. She is an amputee, and because of that, transfer is a problem, and the one leg that she has had gotten weak, so it's very difficult for her to bear weight on that leg enough to transfer as she used to, and she lived in an ALF for eight or nine years. Now, the ALF won't take you if you can't transfer bearing your weight. Most of them can't do the board transfers, and none of them can do the hoist. She was in a place before this where the staff was wonderful, and the only problem was that the accommodations there were either double occupancy or quadruple occupancy, and she wanted a private room. This Savannah Court offers private rooms, but I don't think their care level is up to the other place's was, but then again, my mother is just an amputee, a little overweight, 90 years old, and full of arthritis. There is a dining room in the skilled nursing side and a dining room in the ALF side. She has a motorized wheelchair, and we had to get an exception for her to have it. They gave her the exception, so she can go over and eat on the ALF side. I have eaten there with her a couple of times. On Mother's Day, I had salmon, and it was wonderful; they had very good food. Her room is super. She has her own bathroom and a motorized reclining chair that helps her up, so she has room for that. And she has her own pictures on the wall and her privacy. It is not huge, but it is adequate and very nice. I have always found it clean, and we have only been there for four weeks. I would downgrade it only for the staff, and I would have not known this had I not already been to where she was before and seen what a five-star place is like.

Caring104283250

Mom is at Savannah Court of Maitland, and I think it is an average assisted living facility. The staff at the dining room is very caring and helpful. The nursing assistants are good, but sometimes they seem a little short handed. Overall, I found it to be a facility where my mother can continue to live. They have lots of activities. I just wish they could have hired more nursing assistants because sometimes if mom asks for help, she would have to wait a while. The food is excellent. They have a lot of choices, and the chef is very accommodating. If she doesn’t like what's on the menu, she can always get some sandwich or an omelet.

gwen9

My 102-year old aunt is in Savannah Court of Maitland. She is in the assisted living, but they also have a nursing home. The rooms are very nice. She is getting excellent care. I think it is a very nice facility. The sanitation is good. The people are very friendly.

bambamgirl

My mom lived at the ALF Court side. We had to finally move her out because of the inadequate assisted living care that she was receiving. There were 5 medication errors that happened while she was there for 2 years. Her meds were forgotten to be given, given the wrong dose, wrong times, even wrong resident meds were found in her med drawer. The med techs and LPN's are from the bottom of the barrel, the one's that couldn't get hired in hospitals, or other a credited health care facilities. The administration there is a joke, always making excuses for their negligence. ACHA has been notified, and there on several occassions, finding deficiencies. The place is also getting run down, the food is not very good, and the elevators smell like urine. Should have moved mom out a long time ago. The place she's at now is much better in all aspects. Do not move your loved one into this crappy ALF facility.

Livia1

I have lived in Savannah Court for many years. It is cheaper, and I like the surroundings. I came from a more expensive one, so I like this one very much. The staff that works here is very good. You get close to them, and it is like a community. It is very nice and very warm. The have a very nice staff. I think most of them are one room. They might have some that are bigger or smaller or arranged differently, but I am living in a one bedroom. It is one room, and it is perfectly fine. It is great. They have a lovely dining room. They have two hours to eat in the morning at 7:30 and 8:30. At lunch it is 11:30 and 12:30, and then at the evening is 4:30 and 5:30. It is very nice, and you get to know people very well.

Terribly Disappointed

Unclean, unsafe, inadequately monitored, poor treatment of patients, poor business practices, poor record-keeping, poor treatment of family, accepting money from residents - if I could give less than 1 star, I would. A terrible experience there, all around and on every aspect. My mother has been at the Court ALF for about a year. I will say the Med Techs are wonderful. They worked hard at learning to understand my Mom (her stroke left her aphasic), and learned to capably work with her. That said, my Mom expresses that she gives them "tips", and she uses her cash to do that...It is my understanding they are NOT supposed to accept money from residents; however, apparently they do accept money from my Mom. Mom wants to tip certain folks because she likes how they treat her. Taking the bad with the good on that point. When Mom changed her POA and med surrogacy over to me, the staff on both sides of Savannah had A LOT, LOT, LOT of trouble accepting my Mom's desires, and leaving others out of the particular assistance and info stream (I mean they called the other person and reported what I said and was doing), which fed the family discord to no good. Very difficult. (Apparently folks on the staff are not allowed to sign as witnesses on med surrogacy docs, though they did...and not med staff, but administrative staff...who knew?) Mom had a fall. A few days after, her heart rate dropped to 30bpm (that's what it was when I got her to the emergency room). It's likely that's why she fell earlier. Her aphasia makes it difficult to discern the reason for the fall, especially a few days after. That's when she decided to change her POA and Med Surrogacy. She had a pacemaker "installed", and was sent to the Cove to spend a little rehab time. There was again, the difficulty, in spite of the paperwork that was properly witnessed this time. Then they tried to put her in a room that smelled so badly of old urine (the room, not the other resident, not the bathroom (totally)...it was tough to take a full breath in there. It was the entire room, carpet, bedding...I had to listen to staff members tell me they didn't smell anything before I got them to put her in a different room. In the facility was an advanced Alzheimer's patient. Tell you how I know that, now - in the middle of the night he wandered out of his room, (apparently totally unobserved)down the hall, past the nurses' station, down the next hall, into my Mom's room, sat on her bed, and groped her chest...for awhile...because sometimes people yell and scream in nursing homes but no none comes to see what's up because they are very used to people yelling and screaming. I did not receive a call that night...when I called the next morning I was told, "She's fine, now, but she had a rough night." "Why?" I asked. "One of our male patients went into her room and sat on her bed in the middle of the night. She's calmed down, now." So I went up there. She was in pain. Probably from having her pacemaker site "massaged" in the middle of the night. When I was told it was a male patient with Alzheimer's, I asked the obvious questions - Did they have a lock-down area for patients who wander; Did they have one-on-one monitoring; Did they have a "sitter" for this gentleman? I was told they did not have lockdown area, and the family could not afford one-on-one monitoring, or a sitter. This tells me they accepted him as a patient even though they were fully aware of his condition and propensity for wandering. I view this as not at all the fault of the family or this gentleman, but rather the fault of his doctor and this facility. I have experienced facilities urging placement of patients they are not capable of, or licensed, to handle. Seemingly all about the money, there... While there I found roaches in Mom's dresser, someone had spilled what was apparently a LOT of urine on the carpeting in her room (wet, smelly...a small old fan was blowing on it to dry it out), and had to argue extensively to get them to put my Mom's diet back to where it was when I first brought her in...pureed was marked on her paper, which would've been fine, but the kitchen folks insisted it had been changed to regular...my Mom's teeth and her manual dexterity don't make for easy handling/ eating "regular", especially the turkey sub they brought on a huge sub roll. Yes...I had to discuss it with 3 people, I was scorned and treated badly, until I finally got the charge nurse to fix it for me. I took my Mom to the cardiologist that day...and asked him if it would be okay for her to go back to the ALF side...he approved it and we moved. I could say more...I just pray this place is checked from top to bottom and sideways both ways, on all areas of operation...UNANNOUNCED...to include how they relate to family (they should focus on the residents/patients, and remain objective and more formal/ professional /slightly aloof when presented with emotional issues and family discord.) They should be all business, albeit cordial, when it comes to that.

Caring92218550

We didn't like Savannah Court. It was run very inefficiently. The administration cared about us when we were moving out, but they didn't really care when we were there. The food was good, but it was very institutional, and it didn't seem very nutritionally sound. There were a lot of gravies and a lot of fried things. It just wasn't very good food.

Community member

The good aspects of this facility is it is well designed with common areas for the residents to socialize and have meals. Their activities director, Annette, is great and plans excellent activities. Steve in sales also is excellent, always helpful. The food is mediocre at best. Additionally, they seem to try to manipulate the monthly care bills in their favor and are slow to fix any errors that are in the resident's favor. Definitely have issues with the accounting here.

Elizabeth33

My friend ended up moving into Savannah Court. The reason she chose it was because of the view she got from the room, although the room was smaller than anything else we've looked at, but it was a corner room. The place was clean, and the staff were very friendly. I can also see that the residents are very happy, but the food was not that good.

Lisa79363250

Savannah Court was a nice place, but it's too far out. They seem to be suitable for an active lifestyle. They have a lot of people walking around, talking and I think they have a lot of social interaction. It's an active social environment. The place is well kept.

Endomax

My mother has been at The Savannah's for the past 2 years on the Rehab side and then moved to the AL side. The staff and support has been great and we all rest easier knowing she is in good hands each day and night. A solid and well run facility.

Barbarakmay

My mother is a resident and is extremely happy. She loves the small facility and family atmosphere. The staff is wonderful to her.

John Stewart

Savannah Court has friendly employees who know what they are doing. Activities for residents.

Robert Davis

A family member was a resident of over 4 years. We were very disappoint to find that they were charged $500 to replace carpet (we do not recall ever getting new carpet). Management said they can charge according to the contract and did.

Caring Daughter

Savannah Court of Maitland is a loving, friendly, activity-oriented community for my mom. Of course it takes time to adjust, but now she wants me to promise that I will never move her. She loves her room, which feels more like an apartment. I love that I am notified of anything that is affecting her health or well-being. The doctor who comes right to her room has been great. The meals are balanced and taste good too. I can eat with her at a moment's notice. She enjoys various activities, especially Bingo and music and religious programs. When my dad, who was a patient at Savannah Cove passed on last summer, my mom was wonderfully cared for and loved and encouraged by all the staff, and other residents as well.

Kimg

My mother likes it here and the food is really good they have a 5 star chef and have ice cream a lot. Which she loves.The rooms are small but the price for what you get is also very good. Laundry services, cleaning of room and 3 meals a day are included in the rent not an added services as some places are. It has a smaller population so it is easy for an elderly person to handle the daily activities and layout. Some places are huge and overwhelming.They handle the meds and if needed you can add personal care to the package fee and they will do what you need done assisted bathing, hang up clothes, dressing assistance, make the bed etc. They also have connected to the assisted living building a rehab unit(skilled nursing unit) if your loved one needs a higher level of care or needs to go to a step down place after a release from a hospital stay and they have nurses and are reviewed by the state which I like. You do not have to buy in and it does not cost as much for what you get as many of the other places we looked at so for her it fits.

Linda76569450

The people were super nice at Savannah Court. The facility itself was really nice, but the rooms were small and they didn’t have a separate bedroom area. I just wished they had porches and courtyards.

caringDaughter3

I like Savannah Court. It looks good and the place is very nice. The staff is confident, the food is good and the rooms are nice. Mom is very happy there.

Dennis2

Savannah Court of Maitland was a secure facility. It seemed to be adequately staffed. The environment was fairly pleasant and there were activities for the residents. The place was clean and it didn't smell. However, I think more staff is probably better. They communicate well with me, but more communication would also be better.