Addison Place at Glastonbury

Linda

I toured Addison Place at Glastonbury. They were kind and professional. They made you feel welcome. Debbie was very nice in explaining different options of what we would have for the style of living. They had patients in their 70s, which is what I needed because some places have a much older clientele, and I was trying to stick with something more age-appropriate. They answered questions. They've worked with me through this and trying to make this happen. They gave me a blueberry loaf to bring home, which was good. The building was nice and clean.

Provider Response

Dianne

I visited Addison Place at Glastonbury. It was bright and cheerful, and the people were very nice. It was small, which I kind of liked because some of them are big and it's kind of complicated getting around. They had a patio out back and some areas where they could go outside. The person who took me around was willing to answer any questions, and she gave me a lot of information. She showed me around and showed me the room.

Provider Response

Laura

I picked Addison Place at Glastonbury for my brother because their prices are all-inclusive. They don't have a transitional program, but they have programs that are therapy based for cognitive therapy, which is something my brother needs. Their room sizes are very good and very decent. The knowledge of the director that I spoke to is phenomenal, and you don't see that everywhere. I thought they were very good. It was all-inclusive with their price. They don't upcharge for any other fees like they know that my brother is a diabetic and they know that he needs medication. Their amenities are the same as with the other place. The only thing that I felt was a negative to them was the size of their dining. It is very, very small. They only have 18 rooms, so they only have 18 clients, so it's a very small area. Their rooms are very spread out, too. They go down two different hallways, but the area that is in the center of those is the dining area/social area, and it is very cavernous and very small. They have benches and seats and places for people to sit, but those are just sitting areas. They're not areas where they do cognitive training or anything on the clients.

ReviewerFC030523B

My uncle was at Addison Place at Glastonbury. I would not recommend it to anybody. He went from walking in September and now he's stuck in a wheelchair and he fell over and over again. They kept putting him in the hospital, and they brought him back and forth to rehab. He didn't even spend that much time in the memory care area because they kept sending him to the hospital. It was terrible. His health declined and he had to leave. They don't do their job. They're short-staffed. They hire temp agencies to take care of them. They have incompetent staff. He was in the assisted living part, which was nice, but then he went to the memory care, and that's where he declined. The memory care section wasn't good at all. There was nothing there. The food didn't look too good. There was a time he came back from the hospital and he wasn't able to even feed himself. When I went to go visit him, he had his tray in his room against the wall. It was a hotdog with fries and nobody even fed him. They said that's not their job. He was sitting there for two days, unable to do anything without anybody telling me until I noticed when I went in there. They have the residents all go in the dining room and they sing. They don't take them anywhere. They don't do anything exciting. I was told that my uncle would have been able to go to the other section of the building and be able to see the performers, and they didn't do that. They don't move them. I go in there and people are crying. This woman is crying and she doesn't know where to go or what to do. I didn't see any of the staff ever smiling. It seemed like you're a pain to them. I went there on Christmas at 6:00 p.m. It was dark and quiet, and the aides were sitting in the dining room chatting while everybody was sent to bed. That's happened on more than one occasion when I went in at 6:00 at night and it was quiet and nobody was out.

Provider Response

Eileen

I really, really liked Addison Place at Glastonbury. I'm hoping my parents will pick it. The staff is very, very professional, very caring, and a very nice feel. They showed me the whole facility, and it was really lovely. There was a nice outside area, some raised beds for gardening, the community space, and some other places downstairs. They do offer meals, light housekeeping, and linen services.

Kelly

We're really happy with this community. They're great. They have a ton of activities like bingo, puzzles, outings, they take them to Dunkin' Donuts, and to look at the Christmas lights. My mother's room is tiny, but she has everything that she needs. The staff is super responsive. She's in the actual memory care unit. They only have 18 residents, and everyone has been very welcoming and helpful. It's a locked facility, so they can't just wander out. They have two pianos, a little library, and a little outdoor patio space. The facility is great. When I walked in, I just felt immediately comfortable there.