MorningStar Assisted Living & Memory Care at Jordan

family member GV

My father only lived here about 6 weeks before he passed away and it was during the pandemic so we only got to visit the first week. First, the good. There were a few excellent caregivers who took an interest in my Dad and were wonderful. His physical space was very nice. Now the bad - they are seriously understaffed which is not the fault of the caregivers. The administrative team was extremely helpful and solicitous while we were looking at memory care but became disinterested and even hostile after we placed my father in the facility. They did not return phone calls or respond to emails, when we had questions or issues. My Dad needed help with FaceTime during the pandemic and while they communicated relatively frequently by email, they asked that residents initiate the desire to FaceTime. My Dad was in memory care and could not do that so I responded both by phone and email and the administrative team NEVER responded. But for a staff member who was unbelievably helpful we never would have spoken with my Dad on FaceTime. The last straw was this - my father wore a Cochlear implant which cost upwards of $20,000. He could not hear without it. The implant was lost on a Tuesday but no one contacted us about this so that we could arrange for a replacement. Unfortunately, my father developed sepsis on Saturday and was taken to the hospital and passed away the following week. We did not find out about the missing implant until my Dad was in the ICU at the hospital and could not communicate with us or the caregivers at the hospital because his implant was lost and he could not hear. The administrators at Morningstar did not return emails or calls about this, and once we were able to speak with them, they did not apologize for not letting us know the implant was missing. Except for the one caregiver who was a hero, no one reached out when my Dad passed away - no card, no call, nothing. Granted he only lived there about 6 weeks but my feelings were very hurt that no one reached out.

DC

My father was a past resident of MorningStar at Jordan. It's a good community. I'm pretty pleased with it. The rooms were average. We had to have hospice bring in a bed and provide some basic furniture, but the size of the room was fine. We hooked up his TV. The staff was very friendly and very helpful. They had programs, events they're going to attend, games, and other activities. They had a common area and places to go and talk.

Chris (Sammy)

I spent two weeks last month visiting a loved one (so as a guest in the dining room had about 20 meals there). I lost SIX POUNDS). The residents were lovely and the staff overall was wonderful. But, the food was neither. Seriously. Looking forward to eating anything anywhere else

Provider Response

Diana157127

I’m going to use MorningStar at Jordan for my mom. It looks like a hotel. The staff is very nice and are like cheerleaders. They bake cookies every afternoon. They have a nice church inside. They have a facility where you can work out. I really liked it. It’s in a busy area, but right across the street is a bakery that my mom loves. They have areas where you can sit outside. Everyone goes to Village Inn on Wednesday because you get a free pie. The rooms are very nice. They have a small kitchenette with a full refrigerator so she can have some of her own stuff there. I like MorningStar at Jordan because it’s more affordable.

Thomas151771

I am mixed on how I feel about MorningStar at Jordan. It is a very nice facility with extremely friendly and caring staff, but there are a few processes that are not the best. The food is adequate and mediocre. There are sometimes lapses in minor things like emptying the trash, but nothing major in terms of the care, although my mother needs minimal assistance. They have been slow to response to calls to my mother when she uses her little call button, but overall, the management is caring and trying. The major problem we have is that my mother experienced theft from her apartment of several thousand dollars worth of gem stone rings, and that is a concern to us. I am not implying that there is a lack of any kind of caring concern or processes on the part of the management, but somehow there are several wings that were stolen from. However, I am not accusing anybody of anything because I do not have any more specific information than that. They reported it to the police and the State Licensing Agencies, and they're doing whatever little investigation they can do. Again, it is a very nice facility and the people are caring. I just think they just need to work on some of their processes, but they are improving.

Mary121950850

I was impressed by MorningStar's layout and architecture. It was a very nice, fairly new facility. It was very nice, very comfortable, and very homey.

Caring110906950

My mom is at MorningStar at Jordan. We chose this one because it is very close to my house, it is new, and they have vacancies. They also have a very nice caring staff. My mom is in a brand new apartment, so it is very nice. The facility itself is outstanding. Food is good. They are in a transition of getting a new chef, so for the last couple of weeks, they have been not quite what they have expected, but they are in the process of finding someone new. They have some outings to go to restaurants, they have a life enrichment room where people can make puzzles, and they have some performers who come in quite often. I think they offer a lot of stuff, although not everyone participates. They have a nice little theater so they can watch movies and have some activities in there. They also have a chapel. My mom has been there for three weeks.