Bonaventure of Castle Rock

Stevens

Bonaventure of Castle Rock is where my mom is staying. The staff is very nice and helpful. They help me understand a lot of things about the whole concept of having my mother in there, and they've worked with us on several different small problems and had them corrected. My mom has a very good room. I guess we just got lucky because she's in a place that's very easy to get around in. I liked the food. She doesn't get around real well, but she goes to eat and she has some friends that she's met there. I don't think she's doing too much participation in the activities.

Linda

I went to the Bonaventure of Castle Rock. It seemed nice, everybody there was very nice, but it was probably limited in what I could do. Because of the COVID, they were looking at opening their dining room soon. Everybody has been eating in their room, but they just got everybody all vaccinated. They were going to do distancing and open their thing. They showed me a room that somebody had vacated, so it hadn't been cleaned yet, and I said something to 'em, and she said, "Oh, the carpet would be cleaned, everything would be taken care of before he would move in." I saw the dining room, it wasn't open, I saw their gathering room, they were very nice, but at that time things were still semi-closed.

Max

Our visit to Bonaventure of Castle Rock was fine. It was very, very well run, and the people were nice. We had a former neighbor who is still there, too. It's a nice complex, the room was excellent, and it was a good facility. No one looked upset. The lady who we worked with was very good at what she did. They have carports and things that were good, but the biggest lack that I found there was storage, because we have a house full of stuff and need more storage.

Mark

This facility is only about 5 years old and is located in a pleasant location with easy access to everything the town has to offer. We have a nicely furnished apartment with a fantastic view and have laundry service right down the hall. Weekly maid service and transportation provided makes for care free living. There are 1, 2 and 3 meal per day plans to chose from. Varied entertainment programs and a steady selections of activities and field trips are available. Care levels range from independent living to Assisted care and Memory care. We find the staff extremely friendly, supportive and caring. Staff and fellow residents have created a family environment way beyond our expectations. When we first arrived we were greeted by a very attentive staff and were accepted into the community immediately. Very close friendships were formed within just a few weeks and we all look after each other like one big family.

Mark & Carol

Our one bedroom apartment gives the two of us as much comfort as the 3 bedroom house we moved fro. OK, the storage space is limited but we will be here for less than a ear while our new house is being built. The staff provides for our needs and desires more like we were family than clients and the entire relationship with them is that way. We could not ask for better. Activities range from simple in house get togethers to interesting field trips. NOBODY should be bored or feel alone. The whole atmosphere is open and welcoming. When it is time to move into our new house it will be just as hard to say good-bye to our neighbors and staff here as it was to leave our previous community of 59 years. Did I mention the food? We have no complaints. If you don't care for the default meal of the day there is a good choice of alternatives and if you must eat out there are good restaurants within walking distance. We find the meals tasty and well done with a nice variety. Happy hour before dinner three times a week makes for good camaraderie among the neighbors and a few adventures in shred memories.

Norma Lou

My mother has been here for four months now in assisted care. I have found the staff to be very helpful and involved. The activities people are especially great in providing fun and engaging opportunities for the residents. I think the current management has done things to help fix any problems of the past so older reviews may be outdated now. I wanted to provide an updated response.

Sandra

I liked Bonaventure Senior Living - Castle Rock very much. The rooms were spacious, clean, and well thoughtout. They had card games, ceramics, and music classes. The staff was attentive. The dining area reminded me of a 5-star restaurant. Overall, it's a very nice community.

Alice

Bonaventure Castle Rock is a nice facility. We'll be going to the brand-new building. The staff was very good and we have no problems with them. They have exercises, good outings, and good activities away from the building. For the services, the price is good in that respect. I'd recommend them if necessary.

miserable and sorry to have moved here

The facility is great. The turnover in employees is horrible and they are always under staffed. Care level costs are very high and the promised care is not given. The independent living would be okay but do not consider this facility an option for Assisted or Memory Care. We are sorry we moved here. Activities are nonexistent and Jordan the activities director is very lethargic and seems disinterested. Not sure what she does. The good caregivers don’t seem to last long. So unfortunate. The company only wants a profit and should spend more on wages and hire more staff.

Marie

I moved Mom into the independent living of Bonaventure. It's a very nice, fairly new place. However, they're definitely understaffed, and that's a recurring problem since they opened. Her apartment is quite nice; there's a balcony, a large living area, full kitchen, bedroom, and a large bathroom. They have a lot of activities.

MaryAnn

Bonaventure of Castle Rock has a very nice setting and very nice apartments. I saw a 1-bedroom that has a small balcony. However, they need to change the administrative issue from the very top down. The staff was nice, but you could tell there's a lot of stress. They had many changes in the administration and they had many changes in the cooking and in the chef. They just had problem after problem. Many people that we knew were trying to leave there. The food wasn't that great either.

Brent3

Bonaventure of Castle Rock was very nice, and the staff was very good. The only reason I did not go there was because I would be farther from my kids. The rooms were big and nice.

Grossfood

Nice facility but the food is AWEFUL. Turnover with employees is another concern.

Darlene378637

Mom is doing well at Bonaventure of Castle Rock. It has a nice atmosphere, and her apartment is lovely. She is really enjoying it there because it is spacious and has a nice view. The food is not excellent but pretty good. I think it's a lovely place. It feels more like a hotel resort with a very homey feeling rather than a senior community. It has lovely decor, and the activities are well planned.

Cindy D

My father has been in Bonaventure of Castle Rock for two weeks now. The staff isn't organized. They keep losing help. When my dad moved in, the heat was broken and the thermostat was not working, but they did finally get it working. The place is clean. They have a lot of socials, but he hasn't gotten really involved in that. Some of the food are decent, some are not, and they are geared for older people.

Wayward

One star is too many. My mom and dad have been here pretty much since it was opened 2-3 years ago. The ONLY reason they have stayed is because they like their apartment layout. In the three years there's been somewhere in the vicinity of 35 so-called chefs working in the kitchen. The few times I was there for lunch or dinner I was appalled at the quality of the food. Even something as simple has a toasted english muffin had to be sent back three times and still came back to the table just barely warm. I was there for the fourth of July party in 2014 and the silverware was actually stuck to the table we were supposed to eat at. When we got our soup they had no soup spoons for us to eat it with. After I went to the kitchen and pounded on the door to get somebody's attention they finally found us some clean tablespoons to use. Originally the facility was very clean but as time has gone by the house keeping has gone down drastically. In my opinion I don't believe they're paying enough to keep good help and the help they do have is poorly trained.. The turnover rate is astronomical as near as I can tell. At one time their company van was unusable for several weeks because corporate wasn't sending funds for new tires. When the time comes for my folks to go into assisted living I will do everything in my power to convince them to go somewhere else. I would venture to guess that you will never find the elders of the people that run this place living here. In my opinion they should be ashamed of themselves.

Caring113957850

My father-in-law is at Bonaventure of Castle Rock. The facility is very updated and new. The staff members are OK. They seem to be very helpful and knowledgeable. They do have activities. They go on bus tours to different places. They have bingo, cards, and Wii bowling. However, they need to improve on training their staff.

Rosario1

Bonaventure is a very clean, nice place, and the apartments are very nice. I picked this one for my friend because the place was welcoming, the people were happy, the older community was happy, the people that were helping them out looked happy, the space was spacious, and it didn't feel like an assisted living or a nursing home; it felt more like a hotel, it was very nice, and the most important thing was that everybody looked happy and content to be there. As a matter of fact, I am placing another elderly friend there too. It is really a wonderful group of people that really like the elderly, and the people are happy and well cared for. It is spacious, and it doesn't seem confined. In some years, I hope I have the resources to also go to Bonaventure. My friend is hard of hearing, and she is 96, so she goes to her lunches and dinner, and she likes to keep all by herself, but the opportunity to do a variety of things is there -- from cultural things to games to physical therapy to whatever -- so I cannot complain. I don't have one complain yet, and she has been there for two months. They take care of everything -- they have doctors; they have everything -- so it's complete. Out of the five that I visited, this was the best.

Caring85859850

Mom used to be at Bonaventure of Castle Rock. It's a really nice place, and it's almost brand new. She had a really nice room, and the cost wasn’t really that bad. My mom is not really a social person, but I did notice that they have happy hour. They have a whole bunch of stuff like cards and games. They have people also coming in for entertainment.

Caring daughter number 2

If you care about your loved one, go somewhere else. Beyond a very nice building the place is a wreck. Multiple food safety violations, chefs stay less than TWO months on average, most menu items are poorly prepared or never available. Turn-over of employees is rampant we could go on and on. This July, 2014 top management made more promises about food quality and chef again left after two weeks. Top mgt refuses to meet with groups of concerned families.

RosieBlum

My mother lives here and I would not recommend this facility. She complains about the food, but more importantly, they have made mistakes regarding her care that I am uncomfortable with. They need better processes; things seem chaotic.

JonathanR

I lived here long enough to grow tired of the same poor food quality day in and day out. They would promise change but it was all lip service. There was one manager who was very good but spoke his mind and was summarily fired by Bonaventure. If the employees cannot be "bonaventurized" they are fired. I spoke with the chef who confided in me that they are not allowed to order the good quality food - rather they are forced to order the chewy leftovers that no reputable restaurant would serve. If food is important, stay far far away

Caring15332750

Bonaventure is a beautiful facility. The room is fine. The staff is very good. However, we are not really happy here, and I will not recommend it. They should improve on the food.

telegraph

This facility is in trouble. Beautiful building but they cannot keep a manager or Chef for long.The food is not very good. Housekeeping is terrible. Never judge a book by it's cover.

caring0808131

Bonaventure is a new place. My sister heard about it, we looked at it, liked it and they had an opening so my folks moved there.